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2.5 from 27 reviews
5 stars
9
4 stars
1
3 stars
1
2 stars
0
1 stars
16
Overall Review of Hillcrest @ Shadow Lake
caveat8 reviews mention this
Facility cleanliness and odors criticized
Several residents describe persistent cleanliness problems and strong odors.
Multiple reviews say the building did not feel clean, pointing to dirty linens, bathroom accidents left for extended periods, and a general “filthy” condition. Other comments mention noticeable smells, including in the memory care area. A few reviewers also say it was cleanest and praise improvements, but the negative cleanliness and odor reports are consistent across more than one reviewer.
caveat9 reviews mention this
Understaffing affects care
Residents and family members report staffing gaps that limited timely care.
A recurring concern is understaffing, with reviewers describing long stretches without staff checking on residents or being able to help. Some reviews mention situations like not being attended to promptly, lacking qualified help for basics, or staff not responding the way families expected. A few higher-rating reviews counter this by praising caring nursing staff and saying the administration made positive changes, but the staffing-related complaints show up repeatedly.
caveat4 reviews mention this
Family communication is uneven
Families describe inconsistent communication and follow-through.
Several reviews say communication with family was lacking, including not keeping relatives updated and not responding after concerns were raised. One review specifically mentions a grievance that the reviewer did not hear back on. Other reviewers describe the opposite experience, saying management kept them apprised, which suggests families may have very different day-to-day experiences.
caveat2 reviews mention this
Memory care and dementia unit concerns
Reviews raise serious concerns about dementia and memory care support.
One review describes the memory care area as having an overwhelming odor, limited engagement, no activities, and infrequent bathing and oral care. Another review involving a loved one with dementia describes being unable to find a nurse or caregiver and seeing the person covered in feces while in a closed unit. Together, these comments point to major problems for some residents who need memory care and close supervision.
common6 reviews mention this
Some praise caring, friendly staff
Some families say the staff and management are compassionate and responsive.
Several higher-rating reviews praise management and nursing staff as friendly, compassionate, and focused on residents’ care. Some reviewers also credit the administration with making positive changes and say they felt informed about situations. While this theme doesn’t erase the negative staffing and cleanliness reports, it shows that some families had a markedly different experience during their time there.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Eppley Airfield (14 miles away)
Nearby Places of Interest
This part of Papillion, Nebraska offers a variety of amenities that cater to senior living. With multiple places of worship within close proximity, individuals can easily maintain their spiritual practices. The presence of several physicians and healthcare facilities ensures easy access to medical care. Additionally, there are numerous restaurants offering a range of dining options, as well as pharmacies for convenience in obtaining medications. Nearby parks provide opportunities for outdoor recreation and relaxation, while cafes offer a place to socialize and enjoy a cup of coffee. Overall, this area provides a well-rounded community for seniors looking for a comfortable and convenient living environment.
Places of Worship
New Hope Community Church (0.1 miles)
Lifespring Church Sbc (4.3 miles)
Church Of The Holy Spirit (5.8 miles)
Physicians
CHI Health Clinic Cardiology (Midlands) (0.3 miles)
Sarpy Women's Health (0.3 miles)
Lakeside Orthopedics (0.3 miles)
McGill Family Practice (0.4 miles)
Children's Physicians (3 miles)
Creighton Family Healthcare (3.4 miles)
Alegeant Health Physical Therapy Out Patient Clinics (3.8 miles)
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Skilled Nursing Facility
Eppley Airfield (14 miles away)
Caring staff and engaging activities create a clean, pleasant, resort-like environment.
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