Hillcrest @ Shadow Lake

Pros

• The memory care facility could greatly improve the hygiene and engagement levels of their residents.
• It is disappointing that the workers seem more focused on socializing among themselves rather than interacting with the residents.
• The lack of activities provided for the memory care residents is a point of concern.
• The frequency of bathing and assistance with oral hygiene is inadequate for the residents' well-being.
• Misplacing personal belongings, such as glasses, multiple times raises questions about the staff's attentiveness and organization.
• Despite expressing concerns to the social worker and director, no satisfactory response or action has been taken.
• The overall impression given by management is that they prioritize financial gains over genuinely caring for the residents' needs.

Cons

• The management fails to adequately care for and treat memory care residents.
• The overwhelming smell of poop and body odor in the memory care area indicates neglect.
• Workers are frequently seen using their phones or engaged in idle conversations instead of actively engaging with residents.
• Lack of activities and engagement for the residents is evident.
• Neglecting to help residents with basic oral hygiene, such as soaking teeth overnight, is a common occurrence.
• Insufficient bathing frequency, with only one or two times per week, demonstrates poor care standards.
• Frequent misplacement of personal items like glasses showcase the staff's irresponsibility.
• Despite grievances being filed, there is no follow-up or response from the social worker and director, indicating lack of concern.
• The staff's primary focus seems to be solely on monetary gain rather than genuinely caring for the well-being of residents.

Review

Management at a certain facility has come under severe criticism for their lack of care and treatment towards memory care residents. It is alleged that upon opening the door to the memory care area, visitors are immediately greeted by an overwhelming stench of poop and body odor. This distressing scent sets the tone for the overall neglectful environment that plagues this facility.

According to numerous reviewers, the workers in charge of caring for these vulnerable residents appear disinterested and unengaged. Rather than tending to the needs of their charges, they are frequently spotted engrossed in their phones or casually conversing amongst themselves. Their failure to interact with residents further exacerbates feelings of isolation and neglect.

One glaring omission in this facility's approach is the lack of activities provided for memory care residents. Engaging individuals with dementia in stimulating activities can be beneficial for their cognitive function and overall wellbeing, yet it seems that these opportunities are non-existent here. As a result, residents may be left isolated and without mental stimulation, leading to a decline in their quality of life.

Reviewers also express concern over inadequate dental hygiene practices within this facility. The management fails to support basic oral care by neglecting simple tasks such as helping residents brush their teeth or soaking dentures overnight. This lack of attention not only compromises their physical health but also diminishes their dignity.

Furthermore, it is reported that hygiene standards regarding bathing are shockingly low. Residents often only receive showers once or twice a week, which falls far short of what is considered acceptable care standards. Maintaining personal cleanliness is essential not only for physical health but also for dignity and self-esteem; unfortunately, this vital aspect appears disregarded at this particular facility.

As if these grievances were not enough cause for alarm, there have been repeated incidents where personal belongings belonging to elderly residents have gone missing due to staff negligence. Glasses and other important items have mysteriously disappeared on multiple occasions, leaving families frustrated and powerless in their pursuit for resolutions.

Despite families bringing these concerns to the attention of the social worker and director, it appears that little action has been taken to rectify these issues. The promised grievance procedure offers little solace when no resolution or response is provided. It seems evident that, rather than genuinely caring for residents, the management's primary motivation is monetary gain, prioritizing profit over proper care.

In conclusion, multiple reviewers have expressed deep reservations and disappointment regarding the care and treatment received by memory care residents at this particular facility. Concerns ranging from unpleasant smells upon entry to neglectful behavior exhibited by staff members have shed light on a disturbing pattern of poor standards. Inadequate dental hygiene practices, infrequent bathing routines, and a lack of engaging activities have further exacerbated residents' feelings of isolation and neglect. The repeated loss of personal belongings coupled with a lackluster response from management indicates a systemic problem within this facility's approach to elderly care.

This part of Papillion, Nebraska offers a variety of amenities that cater to senior living. With multiple places of worship within close proximity, individuals can easily maintain their spiritual practices. The presence of several physicians and healthcare facilities ensures easy access to medical care. Additionally, there are numerous restaurants offering a range of dining options, as well as pharmacies for convenience in obtaining medications. Nearby parks provide opportunities for outdoor recreation and relaxation, while cafes offer a place to socialize and enjoy a cup of coffee. Overall, this area provides a well-rounded community for seniors looking for a comfortable and convenient living environment.

Places of Worship

• New Hope Community Church (0.1 miles)
• Lifespring Church Sbc (4.3 miles)
• Church Of The Holy Spirit (5.8 miles)

Physicians

• CHI Health Clinic Cardiology (Midlands) (0.3 miles)
• Sarpy Women's Health (0.3 miles)
• Lakeside Orthopedics (0.3 miles)
• McGill Family Practice (0.4 miles)
• Children's Physicians (3 miles)
• Creighton Family Healthcare (3.4 miles)
• Alegeant Health Physical Therapy Out Patient Clinics (3.8 miles)

Restaurants

• McDonald's (0.4 miles)
• Freddy's Frozen Custard & Steakburgers (0.6 miles)
• Brownie's Watering Hole (1.4 miles)
• La Mesa Mexican Restaurant (2 miles)
• Grecian Gyros (2 miles)
• Panda Express (2.4 miles)
• Chick-Fil-A (2.4 miles)

Pharmacies

• Hy-Vee Pharmacy (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.4 miles)
• Summit Plaza (3.6 miles)
• Walgreens (3.7 miles)
• Family Fare Supermarkets (4.1 miles)

Parks

• Halleck Park (0.8 miles)
• Clear Water Falls Park (3.6 miles)
• Looking Glass Park (4.4 miles)
• Chalco Hills Recreation Area (6.6 miles)

Cafes

• Starbucks (3 miles)
• Sapp Bros (5.8 miles)
• Starbucks (6.5 miles)

Hospitals

• Omaha Surgical Center (6.6 miles)