Hillcrest Shadow Lake

Pros

• The direct staff at Hillcrest Shadow Lake are caring, loving, and focused on providing the best care for residents.
• Many families have found Hillcrest Shadow Lake to be a clean and pleasant environment for their loved ones.
• Residents have access to engaging activities, including programs from a local university and events in a full theater.
• Some reviewers express gratitude for the supportive atmosphere and helpfulness of the staff in aiding their loved ones’ care.
• Several individuals appreciate that Hillcrest offers a vibrant community for residents, making it feel like a resort experience.

Cons

• Management at Hillcrest Shadow Lake shows a lack of concern for the well-being of memory care residents, focusing only on financial gain.
• The facility has a strong odor of neglect, with poor hygiene standards and infrequent bathing of residents.
• Staff members frequently engage in unprofessional behavior, such as using their phones and socializing instead of attending to residents' needs.
• Communication with family members is inadequate, with staff being unresponsive or dismissive when questions are raised about care.
• Residents often experience falls and injuries without timely medical attention or proper follow-up by the staff.
• Family visits are restricted to unreasonable durations, providing little opportunity for meaningful interaction between residents and their loved ones.
• The overall quality of care at Hillcrest Shadow Lake has significantly declined over the past two years, leading to widespread dissatisfaction among families.
• There is a lack of organized activities for residents, contributing to feelings of isolation and neglect.

Review

The reviews of Hillcrest Shadow Lake present a stark contrast between the experiences of residents' families, reflecting a troubling divide in perceptions of care quality. On one hand, several family members have voiced deep concerns about the management and treatment of their loved ones in the memory care unit. They describe an environment that is both physically and emotionally neglectful, marked by an overwhelming odor that suggests inadequate hygiene practices. The reports highlight a lack of engagement from staff, who are often seen on their phones or conversing with each other rather than interacting meaningfully with residents. This negligence extends to basic care routines; families report that residents are not assisted with personal hygiene tasks like brushing teeth or bathing frequently enough to maintain dignity.

Moreover, complaints reveal systemic issues related to staffing shortages and operational policies that do not prioritize resident well-being. One reviewer describes how management openly acknowledged being understaffed and reliant on outside agencies for help. When families attempted to inquire about their loved ones’ care or quality of life, they were often met with resistance and excuses that prevented them from speaking directly to key personnel like the administrator or director of nursing. This culture seemed to promote secrecy over transparency, leading families to feel their concerns fell on deaf ears despite escalating grievances to social workers and directors.

The poor handling of medical emergencies further exacerbated familial frustration. One particularly alarming account details a situation where a mother who had fallen endured days of pain before staff would permit her x-ray evaluation after her family expressed outrage at the lack of action taken by caregivers. Such incidents illustrate potentially dangerous lapses in care and communication within the facility, raising doubts about whether residents’ health is genuinely being prioritized.

Contrastingly, some reviews present a more favorable view, commending specific caregiving staff members as compassionate and dedicated individuals who work hard under challenging circumstances. These positive accounts suggest that while general management may be failing in its responsibilities, some nursing teams strive for excellence and emotional support for residents. Families praising Hillcrest highlight elements such as cleanliness, attentiveness during visits, and even delight in facilities perceived as resort-like—complete with activities designed to enrich residents' lives.

Nevertheless, even amongst those satisfied with aspects of Hillcrest’s offering, there remains an underlying tension regarding administrative practices and overall resource allocation. Some reviewers express concern that high turnover among staff could threaten consistent care quality while noting instances where management appeared dismissive toward families' needs for meaningful visitation time or advocacy opportunities regarding their loved ones’ health conditions.

Ultimately, the overarching sentiment is one tinged with disappointment at what many believe has been a decline in standards over recent years at Hillcrest Shadow Lake. Families urge potential patrons to thoroughly investigate options before committing loved ones to this facility based on mixed impressions encountered during visits and interactions with staff members across various disciplines within the establishment—a reminder that transparency within eldercare environments is crucial for sustaining trust between families seeking help and facilities tasked with providing it.

Places of Worship

• New Hope Community Church (0.1 miles)
• Lifespring Church Sbc (4.3 miles)
• Church Of The Holy Spirit (5.8 miles)

Physicians

• CHI Health Clinic Cardiology (Midlands) (0.3 miles)
• Sarpy Women's Health (0.3 miles)
• Lakeside Orthopedics (0.3 miles)
• McGill Family Practice (0.4 miles)
• Children's Physicians (3 miles)
• Creighton Family Healthcare (3.4 miles)
• Alegeant Health Physical Therapy Out Patient Clinics (3.8 miles)

Restaurants

• McDonald's (0.4 miles)
• Freddy's Frozen Custard & Steakburgers (0.6 miles)
• Brownie's Watering Hole (1.4 miles)
• La Mesa Mexican Restaurant (2 miles)
• Grecian Gyros (2 miles)
• Panda Express (2.4 miles)
• Chick-Fil-A (2.4 miles)

Pharmacies

• Hy-Vee Pharmacy (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.4 miles)
• Summit Plaza (3.6 miles)
• Walgreens (3.7 miles)
• Family Fare Supermarkets (4.1 miles)

Parks

• Halleck Park (0.8 miles)
• Clear Water Falls Park (3.6 miles)
• Looking Glass Park (4.4 miles)
• Chalco Hills Recreation Area (6.6 miles)

Cafes

• Starbucks (3 miles)
• Sapp Bros (5.8 miles)
• Starbucks (6.5 miles)

Hospitals

• Omaha Surgical Center (6.6 miles)