Hillcrest Shadow Lake
Save1507 East Gold Coast Road, Papillion, NE 68046
For more information about senior living options: (844) 490-3973
The direct staff at Hillcrest Shadow Lake are caring, loving, and focused on providing the best care for residents. Many families have found Hillcrest Shadow Lake to be a clean and pleasant environment for their loved ones. Residents have access to engaging activities, including programs from a local university and events in a full theater. Some reviewers express gratitude for the supportive atmosphere and helpfulness of the staff in aiding their loved ones’ care. Several individuals appreciate that Hillcrest offers a vibrant community for residents, making it feel like a resort experience.
Management at Hillcrest Shadow Lake shows a lack of concern for the well-being of memory care residents, focusing only on financial gain. The facility has a strong odor of neglect, with poor hygiene standards and infrequent bathing of residents. Staff members frequently engage in unprofessional behavior, such as using their phones and socializing instead of attending to residents' needs. Communication with family members is inadequate, with staff being unresponsive or dismissive when questions are raised about care. Residents often experience falls and injuries without timely medical attention or proper follow-up by the staff. Family visits are restricted to unreasonable durations, providing little opportunity for meaningful interaction between residents and their loved ones. The overall quality of care at Hillcrest Shadow Lake has significantly declined over the past two years, leading to widespread dissatisfaction among families. There is a lack of organized activities for residents, contributing to feelings of isolation and neglect.The reviews of Hillcrest Shadow Lake present a stark contrast between the experiences of residents' families, reflecting a troubling divide in perceptions of care quality. On one hand, several family members have voiced deep concerns about the management and treatment of their loved ones in the memory care unit. They describe an environment that is both physically and emotionally neglectful, marked by an overwhelming odor that suggests inadequate hygiene practices. The reports highlight a lack of engagement from staff, who are often seen on their phones or conversing with each other rather than interacting meaningfully with residents. This negligence extends to basic care routines; families report that residents are not assisted with personal hygiene tasks like brushing teeth or bathing frequently enough to maintain dignity.
Moreover, complaints reveal systemic issues related to staffing shortages and operational policies that do not prioritize resident well-being. One reviewer describes how management openly acknowledged being understaffed and reliant on outside agencies for help. When families attempted to inquire about their loved ones’ care or quality of life, they were often met with resistance and excuses that prevented them from speaking directly to key personnel like the administrator or director of nursing. This culture seemed to promote secrecy over transparency, leading families to feel their concerns fell on deaf ears despite escalating grievances to social workers and directors.
The poor handling of medical emergencies further exacerbated familial frustration. One particularly alarming account details a situation where a mother who had fallen endured days of pain before staff would permit her x-ray evaluation after her family expressed outrage at the lack of action taken by caregivers. Such incidents illustrate potentially dangerous lapses in care and communication within the facility, raising doubts about whether residents’ health is genuinely being prioritized.
Contrastingly, some reviews present a more favorable view, commending specific caregiving staff members as compassionate and dedicated individuals who work hard under challenging circumstances. These positive accounts suggest that while general management may be failing in its responsibilities, some nursing teams strive for excellence and emotional support for residents. Families praising Hillcrest highlight elements such as cleanliness, attentiveness during visits, and even delight in facilities perceived as resort-like—complete with activities designed to enrich residents' lives.
Nevertheless, even amongst those satisfied with aspects of Hillcrest’s offering, there remains an underlying tension regarding administrative practices and overall resource allocation. Some reviewers express concern that high turnover among staff could threaten consistent care quality while noting instances where management appeared dismissive toward families' needs for meaningful visitation time or advocacy opportunities regarding their loved ones’ health conditions.
Ultimately, the overarching sentiment is one tinged with disappointment at what many believe has been a decline in standards over recent years at Hillcrest Shadow Lake. Families urge potential patrons to thoroughly investigate options before committing loved ones to this facility based on mixed impressions encountered during visits and interactions with staff members across various disciplines within the establishment—a reminder that transparency within eldercare environments is crucial for sustaining trust between families seeking help and facilities tasked with providing it.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Shadow Lake in Papillion, NE is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, cable or satellite TV, a computer center, a dining room, a fitness room, and a gaming room for entertainment and relaxation. Residents can enjoy the beautiful outdoor space and garden, as well as access to transportation for non-medical needs such as shopping or social outings.
The apartments at Hillcrest Shadow Lake are fully furnished and include private bathrooms, kitchenettes, and Wi-Fi/high-speed internet. Housekeeping services are provided to keep the living spaces clean and tidy. Move-in coordination is available to assist residents with the transition into their new home.
Care services provided include 24-hour call system and supervision for added safety and security. The trained staff is available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and as prescribed. Special dietary restrictions can be accommodated with diabetes diets and special meal preparation.
Residents can enjoy a variety of activities offered at Hillcrest Shadow Lake including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community also has a small library where residents can relax with a good book.
For convenience, there are several amenities near the community including cafes, parks pharmacies, physicians' offices, restaurants, and places of worship.
At Hillcrest Shadow Lake in Papillion, NE residents will find a comfortable assisted living community that provides excellent care services in a welcoming environment.
Hillcrest Shadow Lake is located at 1507 East Gold Coast Road, Papillion, NE 68046 in Sarpy County, Nebraska
Hillcrest Shadow Lake on seniors.fyi includes 5 photos including images showing gazebo, landscaping, trees, lobby, hallway, waiting area, outdoor, building, and more.
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