Hillcrest Shadow Lake in Papillion, NE
Save1507 East Gold Coast Road, Papillion, NE 68046
For more information about senior living options: (844) 490-3973
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The administration has made significant positive changes. The staff are great and the residents are friendly. Hillcrest Shadow Lake is the best by far, with friendly management and attentive staff. The facility is clean, spacious, and well-staffed. The direct nursing staff are caring, loving, and focused on doing their best for residents. The facility offers vibrant activities and programs, including a theater and university programs twice a month. Management keeps families apprised of all situations and is friendly. The reviewer would choose Hillcrest Shadow Lake again for a loved one.
The facility is unclean, with bathroom accidents left on the floor for weeks and carpet that isn't cleaned. The staff are unprofessional and disrespectful toward residents and families. The facility feels sad, unhappy, and dark, making it unsuitable for bringing families. The leadership fails to follow through on agreements and does not address concerns substantively. Residents experience significant weight loss, hair loss, and overall deterioration under care. Residents are left in wheelchairs watching TV or slumped over in chairs without adequate assistance. In memory care, residents are subjected to loud, age-inappropriate materials and ongoing distress from others. The environment has a persistent odor of poop and body odor in memory care areas. The facility is understaffed, leading to long hours for workers and insufficient care for residents.Hillcrest Shadow Lake in Papillion, NE is best suited for families on a tight budget who are willing to do heavy due diligence and actively oversee care, and for residents who can tolerate variable supervision and programming that depends on staffing levels. When the campus is staffed and engaged, it can feel like a reasonably equipped community with social opportunities and a sizable campus. However, it is not a fit for those who require consistent, proactive care, transparent communication, and rigorous safety standards every single day.
Those who may want to consider alternatives are families with loved ones who need steady, respectful interaction from caregivers, reliable hygiene and cleanliness, timely response to falls or medical concerns, and open channels of communication with administrators and family members. Memory care residents, in particular, should be wary: several accounts describe understaffing, inconsistent engagement, and a lack of meaningful activity in the memory care area. If a high level of accountability, predictable routines, and strong oversight are nonnegotiable, another community will likely deliver more reassurance.
The strongest, obvious positives here are tied to price and capacity for social programming when operations are running well. Some reviews praise management's accessibility, a clean and relatively large facility, and a staff that is capable and caring in moments when staffing supports good care. The building's size, a full theater, activity rooms, and regular programming can offer meaningful engagement for residents who do not require near-constant supervision. In short, the upside hinges on steady staffing, strong leadership accountability, and consistent execution of care plans.
Yet the bottom line is that the cons repeatedly cited across many families are significant and patterning. Chronic understaffing, inconsistent cleanliness, and care lapses - including delayed response to falls or medical needs and troubling perceptions of disrespect toward families - undermine daily safety and trust. Voices describe high turnover, limited communication, and situations where residents' needs are not promptly addressed. For memory care or residents with complex medical issues, these gaps become material risks rather than mere inconveniences. The contrast between occasional praise and frequent alarms about safety is stark and should drive caution.
Practically, families evaluating Hillcrest Shadow Lake should insist on a candid, data-driven tour: request the exact staffing ratios by shift, the process for handling complaints and care-plan updates, and real-time demonstrations of how memory-care routines are executed. Ask to speak with multiple families and with a front-line supervisor about recent changes and concrete benchmarks for improvement. Verify dietary quality, housekeeping response times, medication administration procedures, and whether there is a transparent, accessible escalation path to the administrator. Demand written commitments on bowel and bladder care, fall prevention, and timely family communication.
In the current landscape, Hillcrest Shadow Lake is not the default recommendation, especially for those with high acuity needs, memory-care demands, or a priority on consistently spotless operations and unambiguous accountability. Alternatives with demonstrated staff stability, stronger family engagement, and proven safety records should be prioritized for anyone who cannot tolerate the risk of inconsistent care. If Hillcrest is on the short list, it should be pursued as a contingent option - one that is vetted intensively, monitored closely after move-in, and backed by ironclad agreements to address every flagged concern promptly.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Shadow Lake in Papillion, NE is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, cable or satellite TV, a computer center, a dining room, a fitness room, and a gaming room for entertainment and relaxation. Residents can enjoy the beautiful outdoor space and garden, as well as access to transportation for non-medical needs such as shopping or social outings.
The apartments at Hillcrest Shadow Lake are fully furnished and include private bathrooms, kitchenettes, and Wi-Fi/high-speed internet. Housekeeping services are provided to keep the living spaces clean and tidy. Move-in coordination is available to assist residents with the transition into their new home.
Care services provided include 24-hour call system and supervision for added safety and security. The trained staff is available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time and as prescribed. Special dietary restrictions can be accommodated with diabetes diets and special meal preparation.
Residents can enjoy a variety of activities offered at Hillcrest Shadow Lake including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community also has a small library where residents can relax with a good book.
For convenience, there are several amenities near the community including cafes, parks pharmacies, physicians' offices, restaurants, and places of worship.
At Hillcrest Shadow Lake in Papillion, NE residents will find a comfortable assisted living community that provides excellent care services in a welcoming environment.
Hillcrest Shadow Lake is located at 1507 East Gold Coast Road, Papillion, NE 68046 in Sarpy County, Nebraska
Hillcrest Shadow Lake on seniors.fyi includes 5 photos including images showing gazebo, landscaping, trees, parking, sidewalk, outdoor furniture, patio, courtyard, and more.
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