Hillcrest Shadow Lake is a nursing home community in Papillion, NE.
Information last verified:
Hillcrest Shadow Lake in Papillion, NE
Save1507 East Gold Coast Road, Papillion, NE 68046
For more information about senior living options: (866) 208-4318
Residents and families report ongoing cleanliness problems and unpleasant odors.
Several reviewers describe the building as unclean, including reports of accidents left on the floor and carpeting not being cleaned. One reviewer specifically calls out an overwhelming odor in the memory care area. Other comments contrast that with a small set of experiences praising cleanliness and calling the facility clean.
Multiple reviewers describe inadequate staffing and poor care coverage.
A number of reviews raise concerns about staffing levels, including claims of being understaffed and coverage gaps. Residents are described as left without appropriate attention, and one reviewer says there was no nurse or caregiver in sight. There are also stories about medications and other basic support not being handled as families expected, while a separate set of reviews praises nurses and techs for caring.
Reviewers mention breakdowns in communication and restricted involvement in care.
Some families report limited communication, including concerns about information being withheld and difficulty participating in care decisions. A reviewer also describes issues around POA access and communication paths. Visitation concerns come up as well, including a complaint about limited visit time and staff behavior during a visit, though other reviewers say management keeps them apprised.
Many reviewers say the nursing and caregiving staff are compassionate.
Across the positive reviews, residents’ families describe nurses and caregivers as caring and focused on doing their best. Management is also described as friendly and supportive in those accounts, with some reviewers saying they were kept informed about situations involving their loved ones. This positive feedback runs alongside the more critical reviews about care and coverage.
Memory care residents are described with inconsistent engagement and limited activities.
Some reviewers who visited or observed in the memory care area report missing or inadequate activities and a lack of engagement with residents. Another reviewer mentions time in an Alzheimer-related area with content that felt inappropriate. A different review highlights entertainment and structured activities, including a theater and regular programs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
115 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Eppley Airfield (14 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHillcrest Shadow Lake is located at 1507 East Gold Coast Road, Papillion, NE 68046 in Sarpy County, Nebraska
Hillcrest Shadow Lake on seniors.fyi includes 5 photos including images showing gazebo, landscaping, trees, lobby, hallway, waiting area, outdoor, building, and more.
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Interior
Building
Trees
Landscaping
Outdoor
