Hillcrest Grand Country Estates
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6021 Grand Lodge Avenue, Papillion, NE 68133
For more information about senior living options: (844) 490-3973
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Residents report they are very happy with Hillcrest Grand Lodge, praising excellent service and amenities including a large indoor heated saltwater pool, two restaurants, and a pub. The White Party is described as lovely, with delicious food and beverages, an amazing chef, beautiful music, and engaging programming by Jenae. Independent residents enjoy a broad range of on-site amenities and activities, including a pool, salon, theater, Grand Hall, and convenient transportation. Staff are described as friendly and easy to work with, with memory care staff specifically praised for caring service. Hillcrest Grand Lodge is described as clean, absolutely stunning, with food service described as second to none. The food and beverage staff are exceptional and consistently go above and beyond for residents. The facility is likened to a cruise ship, offering many amenities and activities. Dinner experiences at the Chef's Table (e.g., Darren's multi-course meal) are highlighted as superb. The environment is appreciated as well-maintained with a calendar full of high-quality entertainment and services.
Some caregivers were horrible. Reports about care were met with skepticism and no action; moving her was not possible during Covid. The memory care unit is poorly managed, with soiled bedding, dirty bathrooms, missing items, and mismanaged medications. Residents were unsupervised and there were a high number of falls; incident reports were not logged and calls were slow to respond. The facility is understaffed and relies on outsourced staff and interns, with high turnover. Staff sometimes worked extremely long shifts (16?20 hours), affecting care. Food quality was inconsistent and included high-sodium, processed, and sugary items. The front desk receptionist was rude and unprofessional; the administrator ignored feedback and did not engage with residents. Carpets were not replaced or cleaned as promised; they were only spot-painted. Management is perceived to prioritize profits over residents' best interests, with regret expressed about recommending the facility.Hillcrest Grand Lodge presents itself as a vibrant, resort-style senior living community, and for many residents it lives up to that promise. In Independent Living, the place feels expansive and well-appointed, with a wide range of amenities that keep days full and rewarding. The indoor heated saltwater pool, the theater, the salon, the gym, the garden plots, billiards and shuffleboard, plus two restaurants and a pub, create what many describe as a condominium-hotel feel with real opportunities for social life and everyday convenience. After one year of residence, several couples and individuals describe the move as a superb decision, praising the quality of the living spaces, the cleanliness, and the overall sense of security and comfort. The experience is often summed up as "more amenities than most senior apartment complexes," with residents appreciating that they can opt to engage in as much or as little activity as they wish.
Social life is repeatedly highlighted as a major strength. A standout example is the White Party, described as a lovely evening with delicious food and beverages and a chef who is clearly loved by the community. The chef's table experiences are singled out as memorable, with praise for the explanations of preparation and the quality of courses, such as the shrimp appetizer, fresh salads, and desserts like cr?me br?l?e. The staff who keep events lively - Jenae, in particular, for keeping residents involved and sharing fresh insights about Hillcrest - are warmly remembered. For many residents, the sense of belonging and the feeling of being part of a neighborhood are tangible, and there's a strong interest in continuing to participate in the on-site offerings and social calendar.
Yet the reviews also present a spectrum of experiences, especially around care and administration. Several caregivers are praised as excellent or very good, but there are persistent concerns about consistency and accountability. Some residents report that reports about care issues were met with skepticism and little or no action, a problem that becomes more pronounced in the memory care unit. In this arena, residents describe a troubling set of conditions: soiled bedding, dirty bathrooms, missing items, mismanaged medications, unsupervised residents, and a higher rate of falls. They recount incident reports not being logged or accessible in systems, slow or unresponsive call responses, and ongoing maintenance issues that affect safety. Specific criticisms include doors that slam, periods of aggressive staff behavior, outsourcing and high turnover, the presence of interns, staff congregating away from residents, slow laundry, and beds not being made. The charge that "document everything" often replaces formal meetings is a recurrent frustration, alongside the claim that only a small fraction of the staff - perhaps 10-15% - are truly compassionate, with the rest falling short of the expected standard. Several accounts emphasize long shifts (16-20 hours) and insufficient weekend activities, all of which contribute to a sense that care quality is uneven and sometimes overextended staff are stretched too thin. Food quality is also criticized by some as high in sodium and overly processed, with inconsistent nutrition and meal planning.
Despite these concerns, there are strong voices praising Hillcrest's attention to residents and its potential when well managed. Several reviewers describe the atmosphere as buoyant and expansive - "like being on a cruise ship" because of the breadth of offerings and the continuous flow of activities. They point to the genuine warmth of many staff members and a clear desire to provide meaningful experiences for memory support residents in particular. In those moments, families express gratitude for care that feels attentive, respectful, and heartfelt, underscoring their willingness to recommend Hillcrest Grand Lodge to others who can be actively involved in their loved ones' care and routines. In some parts of the community, staff members such as Ashley the cook stand out for personal touch, helpfulness, and reliable communication, becoming a reassuring point of contact for families navigating senior living.
Administrative feedback runs the gamut of praise and critique. While some reviewers commend the facility's leadership and the high-quality environment, others report significant disconnects with administration. Specific grievances include promises made during tours about points usage for services like the salon and massage, which were reportedly limited to food in practice; promises to replace carpets and freshly repaint apartments that were not fully honored; and the perception that some administrative figures are less accessible, less proactive, or less responsive to feedback. A front-desk staff member named Raymond is described as rude and unprofessional by one reviewer, while another notes that the administrator, Jessica, did not engage or respond to feedback despite ongoing residency. In nine months, there were few if any direct meetings with the administrator, leaving families to advocate for their loved ones through other channels. Taken together, the feedback suggests Hillcrest has tremendous potential, but it requires more consistent, resident-centered communication and follow-through from leadership to meet expectations and reinforce trust.
There are also deeply personal positive memories that emphasize the quality of care when it truly shines. One reviewer speaks about a mother who lived in The Cottages during the COVID era, noting that while staffing and supply chain challenges were pervasive across many facilities, the staff at Hillcrest were "absolutely GREAT" in taking care of her mom for the most part. Specific staff - nurses, Cottage Guides, and kitchen personnel like Ashley - are singled out for their care, communication, and the comfort they provide families. Observations about the care environment are nuanced: while some departments and roles are praised for their responsiveness and competence, others are described as opaque or insufficiently coordinated, particularly around information flow and inter-building communication. The sentiment runs both ways - Hillcrest can feel like a home where a resident's second family can emerge, but it requires active involvement from families to ensure the best possible experience.
In sum, Hillcrest Grand Lodge offers a remarkable set of amenities, a robust social and cultural calendar, and numerous stories of warmth, kindness, and high-quality service. Independent living residents frequently celebrate their freedom, excellent dining options, the convenience of on-site services, and the pleasure of a thriving community that values events, music, and social engagement. For families and residents who can stay actively involved and who are willing to advocate for clear communication and consistent care - especially in memory care and administrative matters - the Grand Lodge is a place with extraordinary potential. It is a beautiful, well-equipped community that can feel like a resort at times, but it also requires vigilance and ongoing dialogue to ensure that every resident receives the dignity, attention, and dependable care they deserve.
75 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Grand Country Estates in Papillion, NE is a premier assisted living community that offers various types of care to cater to the unique needs and preferences of its residents. The community provides Continuing Care Retirement Community (CCRC), Independent Living, and Memory Care services.
Residents at Hillcrest Grand Country Estates enjoy a range of amenities designed to enhance their comfort and convenience. Each living space is equipped with air-conditioning, ensuring a pleasant environment regardless of the weather. There is also a beauty salon available on-site for residents who wish to maintain their personal grooming routines. Cable or satellite TV is provided for entertainment purposes, and community-operated transportation is available for those who require assistance getting around.
The community boasts several enriching features that promote engagement and socialization among residents. A computer center allows residents to stay connected with loved ones virtually, while devotional services off-site cater to spiritual needs. For those looking to maintain an active lifestyle, there is a fitness room available as well as resident-run activities and planned day trips.
Hillcrest Grand Country Estates understands the importance of a clean and organized living space, which is why housekeeping services are provided. Residents benefit from fully furnished accommodations along with private bathrooms for their comfort and privacy. The community also offers move-in coordination assistance for a seamless transition.
In terms of dining options, restaurant-style meals are provided in which special dietary restrictions can be accommodated. Meals are prepared by dedicated staff members who understand the importance of proper nutrition for overall well-being.
Care services at Hillcrest Grand Country Estates are comprehensive and personalized. With 24-hour supervision, residents receive assistance with activities of daily living such as bathing, dressing, transfers, and medication management if needed. Diabetes care including diet management is also available to ensure optimal health.
Located in close proximity to various amenities in Papillion, NE, Hillcrest Grand Country Estates offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. This allows residents to enjoy a vibrant lifestyle and maintain connections within the community.
Overall, Hillcrest Grand Country Estates is an exceptional assisted living community that prioritizes the well-being and comfort of its residents. With a wide range of care services, amenities, and a welcoming environment, it provides the perfect balance between independence and support for individuals seeking a vibrant retirement experience.
Hillcrest Grand Country Estates is located at 6021 Grand Lodge Avenue, Papillion, NE 68133 in Sarpy County, Nebraska
Hillcrest Grand Country Estates' comprehensive features are designed to create a safe and supportive environment for residents with memory care needs. The provision of 24-hour supervision ensures that trained staff are always available to respond promptly to any emergencies or changes in residents' conditions, fostering a sense of security. Assistance with activities of daily living, including bathing and dressing, not only promotes dignity but also helps maintain the personal hygiene and comfort of individuals who may struggle with these tasks due to cognitive decline. Additionally, assistance with transfers enhances mobility and prevents potential injuries, while meal preparation and service guarantee that residents receive nutritious food tailored to their dietary requirements, which is crucial for overall health. Finally, effective medication management ensures adherence to prescribed treatments, minimizing the risk of complications related to missed doses or incorrect medications, thereby addressing both physical health and cognitive wellbeing.
Hillcrest Grand Country Estates on seniors.fyi includes 4 photos including images showing architecture, interior, living room, fireplace, seating area, landscaping, road, grass, and more.
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