Hillcrest Millard

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  • Interior

    A stylish and modern lobby featuring contemporary furniture, elegant chandeliers, and artistic elements.

  • Decor

    A stylish living room featuring modern furniture, decorative artwork, and a cozy atmosphere.

  • Living Room

    A cozy and modern living room setup featuring gray sofas, a stylish coffee table, and large windows allowing natural light to fill the space.

  • Building

    A modern building featuring a welcoming entrance and contemporary architectural elements.

  • Dining

    A cozy dining area featuring comfortable seating, elegant lighting, and a stylish brick wall.

  • Lighting

    A view of a common area with seating and a television, leading to an exit.

  • Artwork

    A modern lounge area featuring stylish furniture, decorative elements, and contemporary artwork.

  • Seating Area

    A modern lounge area featuring tables, chairs, and a reception desk.

  • Healthcare

    A physical therapist assists a patient during rehabilitation exercises in a modern fitness facility.

  • Wheelchair

    A group of customers interacting with a staff member at a café, with one person in a wheelchair.

Hillcrest Millard

13225 Westwood Lane, Omaha, NE 68144

For more information about senior living options: (844) 490-3973

2.7 from 93 reviews
5 stars
34
4 stars
6
3 stars
2
2 stars
4
1 stars
47

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    Overall Review of Hillcrest Millard

    Pros

    • pro The staff was absolutely fantastic to her mom; they were there almost immediately when the call light was pressed, kept her safe, and seemed to genuinely care to help her go home safely.
    • pro The building was completely renovated, smelled clean, and was bright and welcoming.
    • pro The Hillcrest social worker walked the family through all appeal options, had their back, and advocated as much as possible.
    • pro Thank you to Hillcrest for letting them breathe knowing their family member was safe in care and for the extended home physical therapy.
    • pro The staff was professional and attentive, and the physical therapy and occupational therapy helped the resident regain independence to go home.
    • pro The staff is amazing.

    Cons

    • pro The care is described as beyond terrible, with negligence and elder abuse claimed.
    • pro It takes over an hour to get a nurse after the call button is pushed.
    • pro Administration is unresponsive to concerns and threatens that loved ones cannot be seen if concerns are raised.
    • pro Bed sheets are not changed regularly, and one reviewer ended up changing them themselves.
    • pro Patients sit in urine and feces for hours because staff prioritize personal conversations over care.
    • pro Physical therapy is minimal, and a loved one reportedly developed sepsis, a pulmonary embolism, and pneumonia from inhumane care.
    • pro Patients are not treated like humans, and management is said to lack standards and accountability.
    • pro The facility is dirty and poorly cleaned, with floors not swept, carpets stained, and a smell of waste.
    • pro Staff enter rooms without waiting for permission, and meals are delayed or left uneaten and cold.
    • pro A night nurse was described as rude, and there are accusations that the facility sabotages staff reputations or accuses them of theft.
    • pro The building is old with uncomfortable beds and subpar amenities, contributing to a negative overall experience.
    • pro The location has a low rating (2.8), with warnings from families about elder abuse and malpractice lawsuits.

    Review

    Hillcrest Millard emerges in these accounts as a facility with strikingly divergent experiences. Across many voices, there are repeated themes of neglect, slow response, and concerns about administration, contrasted by a smaller set of stories that praise certain staff members and the care they received at specific times. Taken together, the impressions form a complex and troubling picture: some families describe situations that feel unsafe and inhumane, while others note moments of compassion, effective therapy, and help from social workers who advocate on behalf of residents. The mix makes it clear that experiences vary widely by shift, department, and individual staff members, but is heavy with warnings about what can go wrong.

    Several reviews center on what people call serious lapses in basic care and safety. One account describes an interminable delay after pressing a nurse call button - more than an hour before help arrives. In this narrative, attempts to raise concerns about a loved one's dangerously low oxygen levels are met with an unresponsive admin, and even a threat that visiting or seeing a relative could be blocked when concerns are voiced. Bedding is flagged as not being changed regularly, with notes that patients sometimes sit in urine and feces for hours because staff members are too occupied with personal conversations. The writers describe minimal physical therapy when it's most needed, and, in an extreme line of reporting, a loved one develops sepsis, a pulmonary embolism, and pneumonia, which they attribute to the care environment. The overarching verdict from these voices is that residents aren't treated as humans, with administrative standards that fail to percolate down to frontline staff.

    There are also firsthand claims about mismanagement and interpersonal conflict that spill into staffroom and hallway discussions. A separate review from a CMA who picked up shifts there during a staffing shortage paints a difficult image: during a period when the building's internet went down, the staff sought help but were met with tension. The CMA recounts an on-call communication culture that felt punitive - being told their license could be on the line and facing accusations tied to narcotics - before any resolution or relief. The CMA describes feeling wrongly accused of stealing narcotics and facing retaliation, and they vow to pursue corrective actions. This account suggests a rift between agency staff and facility leadership, with reputational and professional stakes running high for those who try to cover shifts during shortages.

    Cleanliness and the physical environment are another battleground in these reviews. One reader visits weekly and finds the floors unclean for seven days straight, with a facility that smells of waste and a housekeeping approach that deceives the eye - "whipping down" an over-bed table and restocking bathroom supplies without true cleaning or vacuuming. In contrast, another reviewer offers a highly positive image: a renovated building, a clean and bright atmosphere, prompt call light responses, a sense of safety, and staff who were described as genuinely caring and lively. The stark contrast between these two experiences underscores how variable the environment and the quality of routine maintenance can be, depending on who is in charge and when.

    The stories also include appreciations for care that felt particularly effective or compassionate. A different account describes staff who were "absolutely fantastic" to the writer's mother, with immediate response to call lights, evident safety measures, warmth, and humor. In this view, the facility's physical environment and renovations are praised, and the overall goal of helping the resident remain safe and home-like is achieved. A social worker is highlighted elsewhere as a beacon of advocacy, guiding families through complex Medicare appeal options and standing up for the resident against a frail and sometimes opaque system. These passages show that when the social safety net functions well, Hillcrest Millard can deliver meaningful support and relief.

    Yet the negative experiences are not simply administrative or episodic; they often touch on the core ethics of elder care. One review chronicles a resident who was discharged far too early for home safety, with the family left anxious about home alone circumstances. The same post credits a social worker with remarkable advocacy, even in the face of systemic challenges, and emphasizes the personal fatigue and fear of those trying to navigate Medicare's processes. Other accounts describe the day-to-day reality of life in the facility: uncomfortable beds, stained carpets, and a persistent odor; intrusion into privacy when staff enter rooms without waiting for consent; menu service delays; and a perception that financial concerns - such as high daily charges - drive decisions more than patient well-being. It's a grim European- and American-style tale of a facility perceived as balancing profit against people, at least in the eyes of weary residents and their families.

    There are also warnings of broader consequences and a looming sense of risk. A recurring sentiment across reviews is that, behind the sensational anecdotes and strong language, there are documented claims of elder abuse and multiple lawsuits associated with the location. Several readers urge potential families to exercise extreme caution: ask for transparency, observe staff interactions, verify safety practices, and scrutinize state and regulatory records. The caution is explicit: if you care about a loved one's safety, there are legitimate reasons to be wary, document every incident, and, where possible, seek alternative care options or other facilities with more consistent and accountable care standards.

    In sum, Hillcrest Millard is portrayed as a facility of sharp contrasts. A number of reviewers report urgent, even life-threatening lapses in care, poor communication from administration, and environments that feel unsanitary or unsafe for vulnerable residents. Others commend specific staff members, praise timely responses, and highlight successful therapeutic interventions, along with strong advocacy from knowledgeable social workers. The narratives collectively suggest that the quality of care at Hillcrest Millard is uneven and heavily dependent on the day-to-day dynamics of staffing, supervision, and administrative oversight. For families considering placement, these accounts advocate thorough due diligence, direct observation, and ongoing monitoring to ensure that any resident's safety, dignity, and well-being are prioritized consistently across all shifts and departments.

    Features

    Housing

    • 76 resident community capacity 76 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Eppley Airfield (13 miles away) Eppley Airfield (13 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hillcrest Millard in Omaha, NE is an assisted living community that offers a wide range of amenities and care services to provide a comfortable and convenient living environment for its residents.

    The community features a beauty salon where residents can enjoy professional hair and beauty services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community operated transportation is provided to assist residents with their transportation needs.

    A computer center allows residents to stay connected and engaged with technology. The dining room offers restaurant-style dining for meals, while a kitchenette is available for residents who prefer to prepare their own meals. Move-in coordination is provided to ensure a smooth transition for new residents.

    Residents can take advantage of the fitness room and wellness center to stay active and maintain their physical health. The gaming room provides opportunities for recreation and social interaction. A small library is available for residents who enjoy reading.

    Housekeeping services are offered to keep the living spaces clean and tidy, while private bathrooms provide privacy and convenience. Wi-Fi/high-speed internet ensures that residents can easily access the internet from anywhere in the community.

    The care services provided at Hillcrest Millard include 24-hour call system and supervision to ensure that assistance is readily available when needed. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers.

    Special dietary restrictions are accommodated, including diabetes diets, ensuring that residents receive meals tailored to their specific needs. Medication management is provided to help residents with their medication routines.

    A mental wellness program is implemented to support the emotional well-being of residents. Transportation arrangements can be made for non-medical purposes as well as doctors' appointments.

    Residents have access to a variety of amenities nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. The community also offers concierge services for any additional assistance or requests.

    Various activities are planned and scheduled daily to keep residents engaged, including fitness programs and resident-run activities. Planned day trips offer opportunities for residents to explore the local area and enjoy new experiences.

    Overall, Hillcrest Millard in Omaha, NE is an assisted living community that provides a comfortable and supportive environment for seniors, with a range of amenities and care services designed to meet their needs.

    Virtual Tour

    Videos

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.4 miles)
    • CVS Pharmacy (0.5 miles)
    • Walgreens (1.5 miles)
    • Kohll's Rx (1.6 miles)
    • Kohll's Pharmacy & Homecare (1.6 miles)
    • Stonybrook Pharmacy (1.8 miles)
    • CVS Pharmacy (2 miles)

    Restaurants

    • Chipotle Mexican Grill (0.4 miles)
    • Chili's Grill & Bar (0.9 miles)
    • Report In Pub (1.1 miles)
    • McDonald's (1.1 miles)
    • Genji Japanese Steakhouse (1.2 miles)
    • Hardee's (1.2 miles)
    • Romeo's Mexican Food & Pizza (1.3 miles)

    Physicians

    • Primary Care Physicians (0.5 miles)
    • Amard ""AJ"" Abcejo, DO (0.9 miles)
    • Nebraska Medicine (1.2 miles)
    • Omaha Orthopedic Clinic & Sports Medicine PC (1.4 miles)
    • Nicole Ascanio, MD: aspireMD (1.7 miles)
    • Boystown Medical Building - Melissaaacquazzino MD (1.7 miles)
    • CHI Health Clinic Family Medicine/Priority Care (2.2 miles)

    Cafes

    • Panera Bread (0.6 miles)
    • Starbucks (1.1 miles)
    • Starbucks (3.2 miles)
    • Starbucks (3.8 miles)

    Hospitals

    • Boys Town National Research Hospital (1.7 miles)
    • Lakeside Hospital (3.2 miles)
    • Lakeside Hospital - CHI Health (3.2 miles)
    • NICU - Lakeside Hospital - CHI Health (3.2 miles)
    • Methodist Healthwest (3.5 miles)

    Parks

    • Zorinsky Lake Park (2 miles)
    • One Pacific Place Park (3 miles)
    • Mission Park (3.7 miles)

    Places of Worship

    • Westside Church (3 miles)

    Theaters

    • Theater 15 (4.2 miles)
    • Village Pointe Cinema Omaha, Ne (4.2 miles)

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