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Hillcrest Millard in Omaha, NE

Hillcrest Millard is a nursing home community in Omaha, NE.

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Hillcrest Millard in Omaha, NE

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  • Interior

    A stylish and modern lobby featuring contemporary furniture, elegant chandeliers, and artistic elements.

  • Decor

    A stylish living room featuring modern furniture, decorative artwork, and a cozy atmosphere.

  • Living Room

    A cozy and modern living room setup featuring gray sofas, a stylish coffee table, and large windows allowing natural light to fill the space.

  • Building

    A modern building featuring a welcoming entrance and contemporary architectural elements.

  • Dining

    A cozy dining area featuring comfortable seating, elegant lighting, and a stylish brick wall.

  • Lighting

    A view of a common area with seating and a television, leading to an exit.

  • Artwork

    A modern lounge area featuring stylish furniture, decorative elements, and contemporary artwork.

  • Seating Area

    A modern lounge area featuring tables, chairs, and a reception desk.

  • Healthcare

    A physical therapist assists a patient during rehabilitation exercises in a modern fitness facility.

  • Wheelchair

    A group of customers interacting with a staff member at a café, with one person in a wheelchair.

13225 Westwood Lane, Omaha, NE 68144

For more information about senior living options: (866) 208-4318

2.5 from 106 reviews
5 stars
34
4 stars
6
3 stars
2
2 stars
4
1 stars
60

Overall Review of Hillcrest Millard

caveat 28 reviews mention this

Call lights and staff response lag

Many residents report that call buttons and basic requests took far too long to be answered.

A recurring complaint is that help did not come promptly after call lights were pressed, with some families describing waits around an hour or more. Several reviewers connect slow response times to missed meals, delayed medications, and safety concerns when residents needed bathroom assistance. A few positive reviews mention faster responses in other stays, but the negative pattern about delays appears often across the feedback.

caveat 16 reviews mention this

Cleanliness and room maintenance issues

Residents and families frequently describe rooms that were not kept clean or were cleaned inconsistently.

Several reviews call out dirty floors, bathroom cleanliness, and housekeeping that felt incomplete or infrequent. Some families describe needing to clean on their own during visits, as well as noticing stained or neglected areas. While a smaller number of reviewers say rooms were clean and bright, cleanliness complaints remain one of the most repeated concerns.

differentiator 20 reviews mention this

Physical and occupational therapy shine

Physical and occupational therapy receive strong praise for helping residents regain skills and mobility.

Across multiple reviews, families describe PT and OT as professional, knowledgeable, and helpful for progressing toward discharge goals. Some reviewers mention specific outcomes like getting up and walking again or regaining independence, and they often contrast therapy with weaker experiences in other areas. The community also offers scheduled daily activities and therapy support, aligning with why rehab services stand out in the feedback.

caveat 14 reviews mention this

Care varies widely by experience

Reviewers describe a wide gap between strong moments of care and serious lapses in day-to-day support.

Some families report excellent, attentive care, including staff who responded quickly and treated residents with respect. Others describe more alarming experiences tied to nursing and basic safety, such as ignored concerns, delayed help, and residents left in unsafe conditions. Several reviewers specifically mention needing family advocacy to get attention, which suggests consistency can depend heavily on staffing and circumstances.

common 7 reviews mention this

Food quality is mixed

Food is described as acceptable to good by some, but delayed meals and basic service issues appear in others.

Some reviewers say the food was decent or well prepared and mention having options if they didn’t like featured meals. Others describe missed or delayed meal delivery, and a few link food problems to broader response-time concerns. Since restaurant-style dining is offered on-site, the reviews read as a mix of what residents actually experienced day to day.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 76 resident community capacity 76 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Eppley Airfield (13 miles away) Eppley Airfield (13 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Virtual Tour

Videos

Nearby Places of Interest

Pharmacies

  • Walgreens (0.4 miles)
  • CVS Pharmacy (0.5 miles)
  • Walgreens (1.5 miles)
  • Kohll's Rx (1.6 miles)
  • Kohll's Pharmacy & Homecare (1.6 miles)
  • Stonybrook Pharmacy (1.8 miles)
  • CVS Pharmacy (2 miles)

Restaurants

  • Chipotle Mexican Grill (0.4 miles)
  • Chili's Grill & Bar (0.9 miles)
  • Report In Pub (1.1 miles)
  • McDonald's (1.1 miles)
  • Genji Japanese Steakhouse (1.2 miles)
  • Hardee's (1.2 miles)
  • Romeo's Mexican Food & Pizza (1.3 miles)

Physicians

  • Primary Care Physicians (0.5 miles)
  • Amard ""AJ"" Abcejo, DO (0.9 miles)
  • Nebraska Medicine (1.2 miles)
  • Omaha Orthopedic Clinic & Sports Medicine PC (1.4 miles)
  • Nicole Ascanio, MD: aspireMD (1.7 miles)
  • Boystown Medical Building - Melissaaacquazzino MD (1.7 miles)
  • CHI Health Clinic Family Medicine/Priority Care (2.2 miles)

Cafes

  • Panera Bread (0.6 miles)
  • Starbucks (1.1 miles)
  • Starbucks (3.2 miles)
  • Starbucks (3.8 miles)

Hospitals

  • Boys Town National Research Hospital (1.7 miles)
  • Lakeside Hospital (3.2 miles)
  • Lakeside Hospital - CHI Health (3.2 miles)
  • NICU - Lakeside Hospital - CHI Health (3.2 miles)
  • Methodist Healthwest (3.5 miles)

Parks

  • Zorinsky Lake Park (2 miles)
  • One Pacific Place Park (3 miles)
  • Mission Park (3.7 miles)

Places of Worship

  • Westside Church (3 miles)

Theaters

  • Theater 15 (4.2 miles)
  • Village Pointe Cinema Omaha, Ne (4.2 miles)

Frequently Asked Questions

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