Hillcrest Millard in Omaha, NE
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Information last verified:
13225 Westwood Lane, Omaha, NE 68144
For more information about senior living options: (844) 490-3973
Hillcrest Millard is beautiful, modern, and offers private rooms. The staff are friendly, helpful, and go above and beyond to assist residents. The PT and OT teams are exceptional, with CNAs and nurses also highly capable. The nurses and aides are caring, attentive, and kind. The rehab program is effective and helps residents regain independence. The facility offers on-site amenities such as a Starbucks and a bar, contributing to a welcoming environment. The admissions team is quick, responsive, and friendly, and the administrator is amazing.
The staff consistently respond to call lights slowly, sometimes taking over an hour. Rooms and bedding are not cleaned regularly; floors and sheets are often dirty. Residents experience neglect, with medications delayed or not given as ordered. Staff are described as snarky, rude, or disrespectful, at times amounting to elder abuse. The facility appears more focused on profit than on care; staffing shortages are common. Residents suffer falls or other injuries due to insufficient supervision and delayed assistance. Vital care steps (oxygen, hydration, wound care) are mishandled or neglected. Communication with families is poor; concerns are dismissed and records are incomplete. Sanitation and maintenance problems linger (unpleasant odors, dirty bathrooms, outdated equipment).Hillcrest Millard is best suited for seniors who are pursuing rehabilitation with an expectation of strong PT/OT progress and who can tolerate a care system that is sometimes inconsistent. The facility presents as modern, with private rooms and an inviting public image, and a subset of residents and families report capable therapy teams and attentive clinicians. This community can work well for individuals whose primary goal is to regain independence after surgery or a hospitalization and who have advocates, family members or care coordinators, actively monitoring daily care, medication administration, and safety.
Those who should consider alternatives include families prioritizing unwavering nursing responsiveness, rigorous infection control, and consistently clean, safely run environments. A large contingent of reviews flag long call-light delays, frequent lapses in basic hygiene, and serious safety concerns. For residents with high medical complexity, cognitive impairment, or frequent needs for urgent assistance, Hillcrest Millard often falls short of providing the reliable, tightly supervised care those conditions demand. In short, this campus can deliver solid rehab when staffed and managed well, but the risk of neglect or delayed response makes it a questionable choice for anyone who cannot supervise care closely.
On the upside, several reviewers highlight effective rehabilitation services. When PT and OT are staffed and executed well, therapists are described as knowledgeable, supportive, and capable of helping patients regain function and confidence. There are also accounts of friendly nurses, responsive social workers, and a generally pleasant, even boutique-like atmosphere in some patient rooms. Food quality and menu options receive mixed but occasionally strong praise, and the building’s newer design and private rooms contribute to a more comfortable rehab experience for those who do not encounter persistent care gaps.
The dominant thread in the negative feedback centers on staffing shortages, inconsistent care, and institutional drift. Many reviews recount call bells that go unanswered for extended periods, delays in medications and meals, and inadequate assistance with activities of daily living. Instances of unsanitary conditions, bed linens left unchanged, and patients sitting in urine or experiencing untreated discomfort repeatedly surface, as do accusations of elder neglect and, in some cases, more serious safety concerns. Administrative communication is described by some families as opaque or dismissive, with families feeling compelled to intervene directly to secure basic services or to advocate for discharge planning. These are not minor irritants; they are fundamental reliability problems that undermine trust in the facility’s everyday operations.
In balancing the pros and cons, the rehabilitation strengths can be meaningful for the right patient, but the cons undermine the overall safety and peace of mind essential for choosing a post-acute or long-term care setting. When Hillcrest Millard operates with adequate staffing and engaged leadership, therapists and nurses can deliver meaningful progress and compassionate care. Yet the weight of pervasive staffing gaps, inconsistent hygiene practices, and variable administrative responsiveness means the program as a whole often under-delivers on every resident’s basic expectations of dignity, safety, and reliability. For families and residents with significant health risks or whose recovery depends on timely, attentive care, these gaps are not easily outweighed by a few standout therapy outcomes or a polished facility image.
For families weighing next steps, the decision hinges on risk tolerance and the ability to supervise care. If Hillcrest Millard is under consideration, a prudent path is to require clear commitments: concrete call-light response targets (with daily reporting), a transparent med-management protocol (with verification steps and a documented schedule), strict cleanliness and laundry turnaround standards, and daily documentation of vital care activities (baths, dressing changes, wound care, and meals). Tour the campus with a specific checklist focused on safety, alarm systems, fall-prevention measures, oxygen administration and monitoring, and housekeeping rhythms. Also probe for staffing models: nurse-to-patient ratios, weekend coverage, and contingency plans during shortages. If these assurances cannot be obtained, or if examples of responsive, consistent care are sparse even during tours, alternatives should be seriously pursued. Hillcrest Millard can be a viable rehab option for a highly engaged family, but for anyone seeking predictable, high-touch care with minimal friction, broader market options in Omaha deserve careful comparison.
76 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Millard in Omaha, NE is an assisted living community that offers a wide range of amenities and care services to provide a comfortable and convenient living environment for its residents.
The community features a beauty salon where residents can enjoy professional hair and beauty services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community operated transportation is provided to assist residents with their transportation needs.
A computer center allows residents to stay connected and engaged with technology. The dining room offers restaurant-style dining for meals, while a kitchenette is available for residents who prefer to prepare their own meals. Move-in coordination is provided to ensure a smooth transition for new residents.
Residents can take advantage of the fitness room and wellness center to stay active and maintain their physical health. The gaming room provides opportunities for recreation and social interaction. A small library is available for residents who enjoy reading.
Housekeeping services are offered to keep the living spaces clean and tidy, while private bathrooms provide privacy and convenience. Wi-Fi/high-speed internet ensures that residents can easily access the internet from anywhere in the community.
The care services provided at Hillcrest Millard include 24-hour call system and supervision to ensure that assistance is readily available when needed. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers.
Special dietary restrictions are accommodated, including diabetes diets, ensuring that residents receive meals tailored to their specific needs. Medication management is provided to help residents with their medication routines.
A mental wellness program is implemented to support the emotional well-being of residents. Transportation arrangements can be made for non-medical purposes as well as doctors' appointments.
Residents have access to a variety of amenities nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. The community also offers concierge services for any additional assistance or requests.
Various activities are planned and scheduled daily to keep residents engaged, including fitness programs and resident-run activities. Planned day trips offer opportunities for residents to explore the local area and enjoy new experiences.
Overall, Hillcrest Millard in Omaha, NE is an assisted living community that provides a comfortable and supportive environment for seniors, with a range of amenities and care services designed to meet their needs.
Hillcrest Millard is located at 13225 Westwood Lane, Omaha, NE 68144 in Douglas County, Nebraska
Hillcrest Millard on seniors.fyi includes 10 photos including images showing interior, decor, living room, artwork, lighting, lobby, natural light, lounge, and more.
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