St Luke Community Nursing Home
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107 6Th Avenue South W, Ronan, MT 59864
For more information about senior living options: (844) 490-3973
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The nursing home is praised for taking great care of residents, with a beautiful garden and courtyard and a clean, friendly environment. The staff are commended for always going the extra mile and making residents comfortable. St. Luke's is praised for hiring Caitlyn Hickok, described as phenomenal, thorough, personable, and knowledgeable. The hospital receives praise for loving, competent care from clinical to administrative staff. Kevin in the infusion center is recognized for kindness, caring, professionalism, and making patients feel at home. The ER experience is described as wonderful, with prompt treatment and attentive care. The nurses in the surgical setting are highlighted as the positive aspect, being kind, caring, and competent. The cafeteria/food service is praised for great service and excellent meals. The care during a family member's hospitalization at St. Luke's is described as supportive, welcoming, clean, and comfortable.
The surgical department was criticized for poor communication and a lack of patient support during a simple procedure. The PA was described as disrespectful and dismissive, undermining the patient's reported symptoms. The office staff were alleged to be rude and to mutter about the patient to other staff when questions could not be answered. Promised advocate support for prep and recovery was denied on the day of the procedure. There was inadequate time to recover and discuss findings, with the surgeon's interaction described as terse and abrupt. The hospital discharged the patient too early and without nausea medications, accompanied by very poor overall communication. The ER doctor was criticized for poor communication and for delivering a negative hospital experience, including denial of needed support or medications. The ER and billing departments were described as horrible, with the ER staff failing to assist a choking patient and the billing department threatening collection efforts instead of resolving the issue. The reviewer stated they would not return to the hospital in Ronan or Polson, labeling it the worst ER ever.Across a spectrum of experiences, the stories about St. Luke's facilities paint a picture of devoted care paired with troubling gaps. Several voices celebrate the warmth and dedication of the people who care for aging loved ones, while others describe frustrating miscommunications, bureaucratic hurdles, and care gaps that left them frustrated and concerned. Taken together, the reviews reveal a health system that can be deeply reassuring on a personal level yet inconsistent in its operations and coordination across departments.
Several accounts center on the kindness and attentiveness shown to residents and family members in nursing and ancillary care settings. A continuing theme is gratitude for the residents' comfort and the care teams' willingness to go the extra mile. Families speak of clean, friendly environments where staff are genuinely invested in the wellbeing of elderly residents. One reviewer emphasizes the garden and courtyard as a bright, welcoming feature and credits staff for always taking excellent care of their grandmother. Another note praises staff for being courteous, patient, and thorough, and mentions that caregivers even provide personal comforts, such as bringing a cot and blankets for a family member staying through the night. The sentiment is clear: when attention to residents' comfort and dignity is present, family members feel seen and reassured.
The hospital side of St. Luke's receives a mix of praise and admiration for individual clinicians and for overall compassionate care. A number of reviewers highlight a Family Nurse Practitioner hire - Caitlyn Hickok - as exceptional: thorough, personable, and incredibly knowledgeable, earning five stars. Kevin in the infusion center is repeatedly singled out for making patients feel at home with kindness, care, and professionalism, often turning what could be a difficult day into something more manageable. Several patients recount experiences where the ER staff acted quickly and competently, with one describing their arrival in Missoula with severe abdominal pain and noting that care was immediate and effective. A different account lauds the staff in general as loving and competent, pointing to a responsive emergency department experience that included timely surgery when needed.
There are also vivid, positive memories of the hospital's everyday environments and services. One reviewer describes a patient's excellent care from clinical to administrative staff, calling the hospital "a jewel in the community." Another commends the cafeteria experience, highlighting great meals and a salad bar, suggesting that the physical comfort of food and space can enhance the healing environment. A family member recounts an extended stay where the staff provided attentive oversight, were polite and thorough, and offered practical support - such as a cot and blankets - to ensure the patient and family felt welcome and cared for. Taken together, these comments illustrate a hospital where the human touch matters and where concrete acts of kindness can significantly shape the experience of care.
Yet a substantial portion of the feedback presents a more critical picture, focusing on communication failures, perceived disorganization, and concerns about safety and billing. A thorough critique of the surgical department describes multiple points where questions were dismissed, advocacy was denied, and information was inadequately conveyed. The patient notes that the surgeon's PA appeared disrespectful, that questions were discouraged, and that the office staff offered unhelpful, sometimes curt responses. The pre-op and recovery experiences are depicted as uneven, with too little time to discuss concerns or to receive clear explanations about findings and postoperative expectations. The review contrasts the nurses' compassion with broader procedural shortcomings, suggesting that the positive nurse-patient interactions could not fully compensate for the perceived gaps in coordination and communication.
Other reviewers provide stark warnings about the ER and billing departments. One account labels the hospital as the worst they've experienced in multiple states, describing rude treatment, anxiety-inducing delays, and a sense that patient concerns were not adequately addressed. A reported incident notes a testing encounter where service hours or access constrained care, accompanied by frustration over a lack of apparent compassion. Billing-related complaints are particularly pointed: calls that imply threats of collections, a lack of timely responses, and a perception that charges were unwarranted or inflated for services not received. In one dramatic example, a patient who felt choked during an ER visit questions why a bill was issued for care they believe did not occur, underscoring a perceived disconnect between care delivered and charges assessed.
Some reviews likewise voice frustration with region-specific access and decision-making. There are mentions of patients being turned away or advised to seek care elsewhere, with at least one emphasis on anxiety and physical illness being dismissed as non-urgent. The sentiment ranges from disappointment to outright anger, including a call for legal or policy changes to address the billing-and-care dynamic and a declaration that the reviewer would not return to hospitals in specific nearby towns. Taken together, these accounts illustrate a tension between the personal comfort offered by many frontline staff and the larger systemic challenges that can undermine trust when care pathways feel opaque or misaligned.
Overall, the body of feedback acknowledges that St. Luke's facilities can be deeply comforting and capable, particularly when it comes to direct patient care, attentiveness, and the human warmth of nurses, aides, and certain providers. The same set of stories also underscores the importance of consistent communication, patient advocacy, and streamlined administrative processes. For families navigating serious health concerns, the experiences suggest a dual reality: remarkable bedside care and supportive, compassionate interactions in many moments, coupled with serious room for improvement in how care is coordinated, communicated, and billed across departments. The takeaway is nuanced: while many patients walk away with gratitude for the people who cared for their loved ones, others leave with unresolved concerns that highlight the need for ongoing attention to the systems that support clinical care.
75 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Luke Community Nursing Home in Ronan, MT offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy haircuts and other salon services. Each room is equipped with cable or satellite TV for entertainment purposes. Community operated transportation is available for residents who need assistance getting around.
For those who enjoy spending time on the computer, there is a computer center. Meals are served in a spacious dining room, providing residents with restaurant-style dining experiences. The community also has a fitness room and outdoor spaces for residents to exercise and relax.
Housekeeping services are provided to ensure that living spaces remain clean and tidy. Each resident's room is fully furnished for their convenience. There is also a gaming room where residents can engage in friendly competition with their peers.
A small library is available for those who love reading, as well as a wellness center where residents can participate in programs aimed at promoting mental wellness. Wi-Fi/high-speed internet access is provided throughout the community, allowing residents to stay connected with family and friends.
In terms of care services, St Luke Community Nursing Home offers 24-hour call systems and supervision to ensure the safety of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers are available to those who need it. Medication management services are also provided.
There is a diabetes diet available for those who require it, as well as special dietary restrictions catered to individual preferences or needs. The community also arranges transportation for non-medical purposes such as shopping trips or social outings.
Residents can enjoy various activities organized by the community including fitness programs, planned day trips, and resident-run activities. Scheduled daily activities provide ample opportunities for engagement and socialization.
St Luke Community Nursing Home is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation services, and places of worship making it easily accessible for residents and their families.
St Luke Community Nursing Home is located at 107 6Th Avenue South W, Ronan, MT 59864 in Lake County, Montana
St Luke Community Nursing Home on seniors.fyi includes 11 photos including images showing healthcare, architecture, interior, landscaping, building, mountains, nature, lobby, and more.
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Interior
Building
Architecture
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Landscaping
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Lobby
Nature
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