Polson Health & Rehabilitation Center

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  • Interior

    A spacious dining hall with red tablecloths on tables and large windows providing ample natural light.

  • Outdoors

    Colorful flower planters frame a picturesque view.

  • Living Room

    A cozy living room with a television, chairs, and decorative elements.

  • Building

    A modern building with a large lawn and tree in the foreground.

  • Trees

    View of the building with a sign for the health and rehabilitation center along a paved road.

  • Windows

    A view of a building with flower pots and an inviting entrance.

  • Landscaping

    A view of a parking area surrounded by buildings and a mountain backdrop under a clear blue sky.

  • Entrance

    A welcoming entrance adorned with vibrant flowers and outdoor seating.

  • Outdoor

    A cozy outdoor seating area with a green umbrella and a view of the mountains.

  • Exterior

    A modern building set against a clear blue sky, featuring a flag and well-manicured grass.

  • Pathway

    A serene outdoor view showcasing vibrant flower pots along a pathway framed by lush trees and a clear blue sky.

  • Nature

    A small shed next to a large tree in a grassy field.

  • Grass

    A sunny day view of a building with parked cars, surrounded by trees and open grass.

  • Park

    A serene outdoor scene featuring vibrant flowers and lush greenery, inviting a peaceful stroll.

Polson Health & Rehabilitation Center

9 14Th Avenue W, Polson, MT 59860

For more information about senior living options: (844) 490-3973

3.3 from 12 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 stars
5

Skilled Nursing Facility

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    Overall Review of Polson Health & Rehabilitation Center

    Pros

    • pro Thomas and his team are amazing and truly care about the patients and families.
    • pro The staff is friendly and caring, and the patients seem happy and well cared for.
    • pro The therapists are the best - hands down.
    • pro Great food, excellent nursing care, and lovely residents.
    • pro If you truly want to heal, this is the place to go.
    • pro The kitchen staff is proud of what they do.
    • pro The Springs provided a positive outcome, with the resident living in her own apartment, gaining weight, and becoming more cognitive.
    • pro Polson Health and Rehab is a good place to be.

    Cons

    • pro The staff left family members on hold and answered the phone rudely.
    • pro CNA care is inconsistent across shifts due to a lack of guidelines and chronic understaffing.
    • pro Food is served cold because it sits in the hallway.
    • pro Care plans were never really implemented and the laundry gets lost despite clothing being labeled.
    • pro Residents fell many times and staff were slow to respond, allowing accidents.
    • pro Rooms are not cleaned and sheets are not washed; stains remained for weeks.
    • pro The facility charges around $10,000 a month for care that is described as a joke.
    • pro A nurse was observed with alcohol on her breath.
    • pro Complaints made on social media were blocked by the facility.

    Review

    The experiences shared about Polson Health & Rehab paint a picture of an extremely mixed and often troubling reality, with a handful of positive notes buried beneath a broad spectrum of serious concerns. Several reviewers describe a facility where basic expectations - timely help, consistent care, clean rooms, and respectful communication - are not reliably met. The overarching impression is that for many families, their loved ones lived through lapses in safety, dignity, and attentiveness that left them worried and exhausted, while a smaller subset of visitors highlighted moments of skill and warmth from certain therapists and staff.

    A common thread across the complaints is inconsistency in care and a sense of systemic underresourcing. Families repeatedly report that CNA care varies from shift to shift, that there are no clear, consistently applied guidelines, and that staffing levels seem insufficient to meet needs. Several reviewers contend that management downplays these issues, while caregivers themselves admit the reality of being short-staffed. The result, according to several accounts, is a milieu where routine activities - bathing, dressing, changing linens, administering medications - are uneven, and where families must intervene by leaving notes for staff or taping guidance to walls to try to ensure some continuity of care for their loved ones.

    Safety and health outcomes emerge as particularly troubling themes. One reviewer recounts a pattern of falls with what appeared to be delayed responses to alarm bells, and notes a philosophy that "a patient has a right to fall," which many readers would interpret as a failure to emphasize prevention and rapid assistance. The anecdote about a frail 100-pound mother wearing a bulky pull-up and experiencing multiple falls underscores the risk these families associate with the facility. There are also alarming health concerns: a resident who became bedridden with dementia, another whose loved one developed pneumonia after a serious cough was dismissed as mild, and a broader sense that serious conditions were not promptly recognized or adequately treated. These stories contribute to a perception that moments of acute risk were not consistently managed and that some families felt their relatives paid a steep price for what they viewed as routine staffing and communication gaps.

    Hygiene, meals, and daily living conditions feature prominently in several reviews. The complaints about food - served cold, left to sit in hallways, and sometimes delayed - contrast with occasional praise for the kitchen's pride in their work. Laundry is another frequent gripe, with items getting lost even when clothing is clearly labeled, amplifying feelings of neglect. The physical environment itself is described as poorly maintained at times: rooms not cleaned regularly, sheets stained for extended periods, and laundry and linen upkeep treated as afterthoughts rather than essential care components. These details matter deeply to families, who frequently weigh basic comfort and dignity as part of the decision to place a loved one in a facility.

    Communication with families and handling of complaints add another layer of tension. Several reviewers lament being left on hold or spoken to rudely, and there are mentions of attempts to address issues via social media that result in being blocked or dismissed. The sense of being ignored or dismissed by management is reinforced by reports that important concerns were not resolved and that responsible staff sometimes faced disciplinary actions that were framed as administratively necessary rather than as compassionate responses to genuine family distress. In contrast, a few positive accounts suggest that competent, compassionate staff members do exist and can have a significant, beneficial impact on residents' lives.

    Amid the negative experiences, there are also notes of real appreciation for particular individuals and moments of success. A handful of reviewers speak highly of specific therapists and clinicians, praising their skill and dedication. One reviewer singles out a physical therapist and a person named Mike for commendation, while others recount that certain therapists helped their loved ones regain function and even improved cognitive status. There are also mentions of family members who found care and comfort elsewhere to be vastly superior, and who credit a transfer to a different facility with meaningful improvements in health, independence, and happiness. This juxtaposition - praise for talented professionals in a setting beset by broader systemic concerns - suggests that the quality of care can vary dramatically within the same facility, depending on staff, shifts, and the specific team a resident encounters.

    Taken together, the reviews present a nuanced but troubling picture of Polson Health & Rehab. The dominant mood among many voices is alarm and disappointment: concerns about understaffing, inconsistent care, delayed responses to emergencies, poor sanitation and laundry practices, and a healthcare culture that many families feel minimizes their loved ones' dignity and safety. Yet the narrative is not monolithic. There are clear acknowledgments of individual caregivers and therapists who exhibit commitment and competence, and there are stories of residents who experienced genuine improvement after moving to alternative care settings. For families considering this facility, the message is complex: scrutinize staffing, tour multiple times, ask pointed questions about fall prevention, care planning, cleanliness, and meal policies, and weigh these factors against the standout examples of professional, compassionate care that do exist within the building.

    Features

    Housing

    • 70 resident community capacity 70 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Polson Health & Rehabilitation Center in Polson, MT is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our residents enjoy a variety of amenities such as a beauty salon, cable or satellite TV, community operated transportation, and a computer center.

    Our dining room provides restaurant-style dining with special dietary restrictions taken into consideration. For those who prefer to cook for themselves, we offer fully furnished apartments with kitchenette facilities. Housekeeping services are also provided to ensure cleanliness and tidiness.

    Residents have access to various recreational facilities including a fitness room, gaming room, small library, and outdoor spaces such as gardens. We also offer Wi-Fi/high-speed internet connectivity throughout the premises.

    Our compassionate staff is available 24/7 with a 24-hour call system and provides assistance with activities of daily living including bathing, dressing, transfers, and meal preparation. Medication management is offered along with diabetes diets for those requiring special dietary restrictions.

    To enhance mental wellness, we have a mental wellness program in place along with resident-run activities and scheduled daily activities. Residents can also partake in planned day trips to explore the local area.

    Convenience is key at Polson Health & Rehabilitation Center as we have several essential services nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

    We strive to create an environment that promotes overall well-being while providing personalized care tailored to each resident's needs. At Polson Health & Rehabilitation Center, our goal is to ensure that every resident feels comfortable and cared for within our community.

    Nearby Places of Interest

    Hospitals

    • Orchard View Home (0.1 miles)
    • Pure Romance (0.4 miles)

    Physicians

    • Sports Medicine at Providence St. Joseph Medical Center (0.2 miles)
    • Providence St. Joseph Medical Center Orthopedics (0.2 miles)
    • Providence International Heart Institute at St Joseph Medical Center (0.2 miles)
    • Polson Health (0.2 miles)
    • Polson Health and Rehabilitation Center (2 miles)
    • St Luke Community Clinic (2 miles)
    • St Luke Community Clinic (11 miles)

    Places of Worship

    • Mt. Calvary Lutheran Church - LCMS (0.3 miles)
    • Immaculate Conception Catholic Church (0.3 miles)
    • United Methodist Church (0.4 miles)
    • Polson Community Church (0.4 miles)
    • Church of Jesus Christ (0.4 miles)
    • Apostolic United Pentecostal Church (0.5 miles)
    • Heritage Faith Christian Church (0.5 miles)

    Transportation

    • Annie's Taxi (0.4 miles)
    • Polson Taxi Company (0.7 miles)
    • U-Haul (1.6 miles)
    • Budget Truck Rental (4.1 miles)
    • U-Haul Neighborhood Dealer (4.4 miles)
    • Ronan Airport (8.6 miles)

    Parks

    • O'Malley Park (0.5 miles)
    • Riverside Park (0.6 miles)
    • West Shore / Flathead Lake State Park (2.6 miles)
    • Polson Bay View Point (2.9 miles)
    • Beotcher Park (6.4 miles)
    • Ronan Parks (11.1 miles)

    Pharmacies

    • Health Care Plus Long Term Care (0.5 miles)
    • Credena Health Pharmacy Lakeshore (1.2 miles)
    • Safeway Food & Drug (2 miles)
    • Walmart Pharmacy (2.2 miles)
    • R & R Health Care Solutions (11.7 miles)

    Restaurants

    • Super Gyro (0.5 miles)
    • Domino's Pizza (0.7 miles)
    • Vine & Tap (0.8 miles)
    • Grille (0.8 miles)
    • Pop's Grill (0.8 miles)
    • Perfect Shot Tavern (0.8 miles)
    • Lake City Bakery & Eatery (0.8 miles)

    Theaters

    • Showboat Cinemas (0.7 miles)

    Cafes

    • Blodgett Creamery Coffee Saloon (0.7 miles)
    • Good Coffee Roasting Company (0.8 miles)
    • Mrs Wonderful's Café (0.8 miles)
    • Chipper Chick Coffee Company (0.9 miles)
    • Starbucks (1.1 miles)
    • Go For Coffee (1.3 miles)
    • Sweet Bliss (1.4 miles)

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