Polson Health & Rehabilitation Center in Polson, MT

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  • Interior

    A spacious dining hall with red tablecloths on tables and large windows providing ample natural light.

  • Outdoors

    Colorful flower planters frame a picturesque view.

  • Living Room

    A cozy living room with a television, chairs, and decorative elements.

  • Building

    A modern building with a large lawn and tree in the foreground.

  • Trees

    View of the building with a sign for the health and rehabilitation center along a paved road.

  • Windows

    A view of a building with flower pots and an inviting entrance.

  • Landscaping

    A view of a parking area surrounded by buildings and a mountain backdrop under a clear blue sky.

  • Entrance

    A welcoming entrance adorned with vibrant flowers and outdoor seating.

  • Outdoor

    A cozy outdoor seating area with a green umbrella and a view of the mountains.

  • Exterior

    A modern building set against a clear blue sky, featuring a flag and well-manicured grass.

  • Pathway

    A serene outdoor view showcasing vibrant flower pots along a pathway framed by lush trees and a clear blue sky.

  • Nature

    A small shed next to a large tree in a grassy field.

  • Grass

    A sunny day view of a building with parked cars, surrounded by trees and open grass.

  • Park

    A serene outdoor scene featuring vibrant flowers and lush greenery, inviting a peaceful stroll.

Polson Health & Rehabilitation Center in Polson, MT

9 14Th Avenue W, Polson, MT 59860

For more information about senior living options: (844) 490-3973

3.3 from 12 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 stars
5

Skilled Nursing Facility

Overall Review of Polson Health & Rehabilitation Center

Pros

  • pro Thomas and his team are amazing; they truly care about the patients and families.
  • pro The staff are excellent, and the therapists are the best.
  • pro The care after a stroke was excellent, and the patient walked out.
  • pro The food is great and the nursing care is excellent.
  • pro The residents are lovely.
  • pro The staff is friendly and caring; the patients seem happy and well cared for; the kitchen staff is proud of what they do.
  • pro The physical therapist earned five stars, and Mike was awesome.
  • pro Moving mom to The Springs resulted in her living in her own apartment, gaining 20 pounds, and becoming cognitive again.

Cons

  • pro The staff left residents on hold and spoke to them rudely on the phone.
  • pro They warn never to put a loved one in this facility.
  • pro CNA care was inconsistent; staff followed different practices, with no guidelines, and the facility was short-staffed.
  • pro Food was served cold because it sat in the hallway.
  • pro Care plans were never implemented; laundry was often lost despite labels.
  • pro Residents fell repeatedly and staff claimed they had a right to fall, with slow responses to bells.
  • pro A resident became bedridden with dementia while in this facility.
  • pro Rooms were not cleaned and sheets were not washed; stains remained for weeks.
  • pro For $10,000 per month, the facility was a joke.
  • pro A complaint via Facebook allegedly led to the reviewer being blocked.

Review

Polson Health & Rehabilitation Center is best suited for families pursuing aggressive rehabilitation for a loved one, especially after a stroke or major surgery, where access to skilled therapists can be a decisive factor. The facility has a track record of strong physical therapy and nursing care in some cases, and for residents who respond well to rehab-focused regimes, progress can be meaningful when staff are present and attentive. However, the overall experience is highly uneven, and the upside hinges on staffing stability and reliable day-to-day care. For families that cannot tolerate unpredictable care or frequent management pushback, this is a setting to approach with substantial oversight and contingency plans.

For those who should consider alternatives, the warnings are concrete and recurring: chronic understaffing and inconsistent CNA performance, care plans that are not consistently implemented, and routine lapses in basic daily needs such as hygiene, laundry, and timely assistance. Several reviewers reported long delays when bells were rung, with residents left waiting during critical moments. Food quality and service also emerge as a major red flag in multiple accounts, with meals described as cold or inadequately prepared, and even clean linens and sheets sometimes neglected for extended periods. Safety concerns are persistent, including repeated falls and a perception that risk management is under-acknowledged by leadership, which makes this a risky choice for any resident with mobility or cognitive challenges.

The standout positives are tangible but sporadic: certain therapists and nursing staff have earned high praise for their expertise and compassion, delivering genuine progress when present. The strongest testimonials highlight physical therapy and post-acute recovery work as the facility's redeeming quality, with a few staff members going above and beyond to help families navigate procedures and understand the rehabilitation plan. Kitchen staff are described as proud of their work, which translates into moments of genuine quality in meals. These pockets of excellence matter, but they depend on reliable day-to-day staffing - a condition that this community struggles to meet consistently, which limits their overall reliability as a long-term solution.

Given the mixed track record, the pros do not fully offset the main cons for most families. The potential for meaningful rehab can be undermined by frequent staffing gaps, inconsistent care planning, and hygiene lapses that threaten comfort and health. Recovery and stability demand predictable staffing, rapid response to needs, and meticulous care management - areas where the facility's performance is uneven. For a resident with stable, high-level support from family or a private caregiver, the rehab opportunities may still be worth pursuing, but this arrangement cannot stand alone without strong external oversight. In short, the rehab advantage is real but insufficient to counterbalance daily-care risks for most residents.

Practical guidance for families considering this center is concrete. Schedule an in-depth tour during typical shifts to observe CNA interactions, call-light response times, and the cleanliness of rooms and linens. Request to see current care plans and daily progress notes; ask point-blank how often those plans are updated and who coordinates them. Inquire about staffing ratios, turnover, and the process for handling emergencies or falls, plus how meals are prepared and delivered to rooms. Check references with current residents and families, and verify any recent incident reports or state inspections. If possible, request a trial period with clearly defined benchmarks for safety, nutrition, and rehab milestones.

The bottom-line recommendation is decisive: Polson Health & Rehabilitation Center is not a universal solution. It can work for a resident whose primary goal is rehabilitation and who has reliable external support to supervise care, but it demands vigilant oversight and a willingness to switch plans if red flags persist. For families prioritizing consistent daily care, predictable housekeeping, and robust responsiveness, alternatives should be pursued - such as nearby facilities with stronger staffing discipline or the noted high-performing rehab-focused centers in the region. In practice, this means exploring options like St. Joseph hospital-assisted living or other local facilities, and considering The Springs if a move is contemplated, given its contrasting outcomes in similar trajectories. The choice should center on safety, reliability, and the certainty that essential needs are met consistently every day.

Features

Housing

  • 70 resident community capacity 70 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Polson Health & Rehabilitation Center in Polson, MT is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our residents enjoy a variety of amenities such as a beauty salon, cable or satellite TV, community operated transportation, and a computer center.

Our dining room provides restaurant-style dining with special dietary restrictions taken into consideration. For those who prefer to cook for themselves, we offer fully furnished apartments with kitchenette facilities. Housekeeping services are also provided to ensure cleanliness and tidiness.

Residents have access to various recreational facilities including a fitness room, gaming room, small library, and outdoor spaces such as gardens. We also offer Wi-Fi/high-speed internet connectivity throughout the premises.

Our compassionate staff is available 24/7 with a 24-hour call system and provides assistance with activities of daily living including bathing, dressing, transfers, and meal preparation. Medication management is offered along with diabetes diets for those requiring special dietary restrictions.

To enhance mental wellness, we have a mental wellness program in place along with resident-run activities and scheduled daily activities. Residents can also partake in planned day trips to explore the local area.

Convenience is key at Polson Health & Rehabilitation Center as we have several essential services nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

We strive to create an environment that promotes overall well-being while providing personalized care tailored to each resident's needs. At Polson Health & Rehabilitation Center, our goal is to ensure that every resident feels comfortable and cared for within our community.

Nearby Places of Interest

Hospitals

  • Orchard View Home (0.1 miles)
  • Pure Romance (0.4 miles)

Physicians

  • Sports Medicine at Providence St. Joseph Medical Center (0.2 miles)
  • Providence St. Joseph Medical Center Orthopedics (0.2 miles)
  • Providence International Heart Institute at St Joseph Medical Center (0.2 miles)
  • Polson Health (0.2 miles)
  • Polson Health and Rehabilitation Center (2 miles)
  • St Luke Community Clinic (2 miles)
  • St Luke Community Clinic (11 miles)

Places of Worship

  • Mt. Calvary Lutheran Church - LCMS (0.3 miles)
  • Immaculate Conception Catholic Church (0.3 miles)
  • United Methodist Church (0.4 miles)
  • Polson Community Church (0.4 miles)
  • Church of Jesus Christ (0.4 miles)
  • Apostolic United Pentecostal Church (0.5 miles)
  • Heritage Faith Christian Church (0.5 miles)

Transportation

  • Annie's Taxi (0.4 miles)
  • Polson Taxi Company (0.7 miles)
  • U-Haul (1.6 miles)
  • Budget Truck Rental (4.1 miles)
  • U-Haul Neighborhood Dealer (4.4 miles)
  • Ronan Airport (8.6 miles)

Parks

  • O'Malley Park (0.5 miles)
  • Riverside Park (0.6 miles)
  • West Shore / Flathead Lake State Park (2.6 miles)
  • Polson Bay View Point (2.9 miles)
  • Beotcher Park (6.4 miles)
  • Ronan Parks (11.1 miles)

Pharmacies

  • Health Care Plus Long Term Care (0.5 miles)
  • Credena Health Pharmacy Lakeshore (1.2 miles)
  • Safeway Food & Drug (2 miles)
  • Walmart Pharmacy (2.2 miles)
  • R & R Health Care Solutions (11.7 miles)

Restaurants

  • Super Gyro (0.5 miles)
  • Domino's Pizza (0.7 miles)
  • Vine & Tap (0.8 miles)
  • Grille (0.8 miles)
  • Pop's Grill (0.8 miles)
  • Perfect Shot Tavern (0.8 miles)
  • Lake City Bakery & Eatery (0.8 miles)

Theaters

  • Showboat Cinemas (0.7 miles)

Cafes

  • Blodgett Creamery Coffee Saloon (0.7 miles)
  • Good Coffee Roasting Company (0.8 miles)
  • Mrs Wonderful's Café (0.8 miles)
  • Chipper Chick Coffee Company (0.9 miles)
  • Starbucks (1.1 miles)
  • Go For Coffee (1.3 miles)
  • Sweet Bliss (1.4 miles)

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