Valley Health Care Center

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Pros

• The facility and staff are described as great and attentive.
• Residents and staff look out for each other and form friendships.
• Care conferences and resident/family council meetings are held, and staff are receptive to feedback and strive to address issues.
• The staff are helpful in recovery, and every department is praised for doing its job well.
• Kind staff, lovely residents, and ongoing efforts to improve the experience for everyone are highlighted.
• The rehabilitation unit is outstanding and highly regarded.
• CNAs are amazing and the therapy team is great.
• The facility is described as a family that cares for its members.
• A reviewer would recommend the facility to others.
• The overall environment is positive and encouraging for recovery.

Cons

• The receptionist misinformed about the drop-off location and refused to accept the delivery, leaving the items on a decorative table near the desk.
• The receptionist's rude behavior during drop-off reflected a broader pattern of poor customer service.
• Several reviews allege that the facility oversedicates residents and ignores concerns about medications.
• Medications were frequently unavailable or delayed, with patients going hours without needed pain meds.
• Nurses' response times were slow, with patients waiting 20 minutes to an hour for help after pressing call buttons.
• Rehab and physical therapy were described as inadequate, with some patients not regaining walking ability.
• The food was described as terrible and often cold, with poor kitchen management.
• Management was said to ignore complaints and treat residents like inmates rather than patients.

Review

Across the collected reviews, the facility emerges as a place where experiences run the full gamut. Some visitors describe encounters that left them frustrated and unsettled from the moment they walked in, while others paint a picture of dedicated staff who care deeply about residents and their progress. The contrasts are sharp and persistent, suggesting a complex environment where individual interactions can color the overall impression far more than broad labels might suggest.

One frequent thread is a problematic first impression at the front desk. Several reviewers recount being given conflicting directions about where to drop off deliveries, with a receptionist who seemed resistant or unclear about basic procedures. In one case, a worker redirected a delivery to the reception desk, only for the receptionist to insist that dropping off there wasn't allowed and to claim "that's not her job." The item ended up placed on a decorative table near the desk, a scene that fosters feelings of confusion and disrespect and leaves visitors frustrated that the staff member could not complete the simplest task of accepting a package. These early interactions shape how families perceive the facility's culture long before any medical or rehabilitative work begins.

The concerns about front-desk conduct are part of a larger critique that some families believe the facility is too quick to medicate and not quick enough to listen when worries are raised. In one extremely grave account, a family says they tried repeatedly to raise concerns about medication practices, only to see no change, and they describe a situation where their mother died five days after admission. The statement emphasizes a perception that patient safety and proper medical oversight may be compromised when concerns go unaddressed. It's a stark reminder that, for some families, the emotional and ethical weight of care goes far beyond routine daily logistics.

Yet the same set of reviews includes hopeful and positive voices that speak to meaningful, compassionate experiences. A brother's perspective offers a bright contrast: since February 2025, a resident has been happy there, made friends among residents and staff, and benefited from a community that looks out for one another. The facility's structure - care conferences every three months, resident councils, and family council meetings - is highlighted as a mechanism for accountability and ongoing dialogue. In these accounts, staff members are portrayed as engaged, attentive, and collaborative, with families feeling heard and involved in the care planning process.

Within the rehabilitation and daily care sphere, several reviewers praise particular teams and outcomes. The CNAs and therapy staff are repeatedly singled out for praise, with comments about warmth, encouragement, and a genuine focus on progress. One account, referencing SkyLine Heights, calls the CNAs "amazing" and credits the therapy team with motivating the patient to push forward. Others describe a culture of positivity and continuous improvement, where staff members celebrate small victories and emphasize learning and partnership with residents and families. In these narratives, the facility's rehab unit is presented as a strong point, a place where patients can regain function and regain confidence with professional support.

However, not every rehab story is positive. Multiple reviews recount extended stays marked by insufficient therapy time, neglectful patterns, and frustrating experiences that hinder recovery. A specific recounting of a husband's 100-day rehab journey describes a process where PT time was severely limited, repeated assurances about walking again never materialized, and care was perceived as neglectful. Complaints included dehydration, poor kitchen management, and a sense that administrative concerns overshadowed the patient's rehabilitation goals. This segment of the feedback reads like a warning: good intentions alone aren't enough if tangible therapeutic time, dietary needs, and responsive care aren't consistently delivered.

Other perspectives emphasize the home-like, familial atmosphere that some residents claim to experience. A long-term resident asserts that the facility is not just a business but a family that looks out for each other, with staff and residents sharing smiles and a sense of mutual care. Another reviewer echoes this sentiment, calling the staff amazing and the overall experience one of warmth and humanity. These accounts remind readers that, for some individuals, the strongest resource in a care setting is the people who show up every day ready to go the extra mile.

There are also alarming, time-sensitive concerns raised by families who pulled loved ones out after short stays. One account describes taking a father out after a week due to neglect and poor rehab scheduling, with repeated claims of being "neglect" and a sense that the facility's financial incentives outpaced the actual provision of care. Phrases about "alot of neglect" and the perception that staff were more interested in administrative duties or billing than in patient well-being underscore the fear families feel when recovery hangs in the balance and communication falters.

Finally, a cluster of reviews centers on experiences during the COVID era, as well as persistent environmental and daily-care issues. Families recount not being informed about COVID cases, the consequent isolation measures, and the impact on patients who need stimulation and social interaction. Food quality and timeliness emerge as recurring headaches - cold, bland meals delivered late through a food cart, with attempts to compensate by bringing meals to rooms blocked by policies about infection control. Basic hygiene and showering frequency are criticized in some stories, along with concerns that therapy minutes were inflated on paper but few actual sessions occurred. These reflections convey a sense of systemic strain - where even well-meaning staff might be overwhelmed or constrained by broader circumstances.

Taken together, the reviews paint a portrait of a facility where care quality, communication, and patient experience vary markedly by encounter, department, and individual staff. Some families praise the consistency of supportive therapy, the warmth of CNAs, and the collaborative framework of care conferences and councils. Others report alarming lapses - misdirection at reception, medication management concerns, neglect in rehab, and life-or-death stakes that go unresolved for too long. For anyone considering this facility, the consistent thread is clear: gather multiple perspectives, observe frontline interactions, and ask pointed questions about medication practices, therapy scheduling, and how concerns are escalated and resolved. The facility's best days appear to be fueled by dedicated staff who genuinely care, while its most troubling days highlight a need for stronger process controls, transparent communication, and unwavering attention to the safety and dignity of every resident.

This part of Billings, Montana offers a variety of amenities and services that cater to the needs of seniors. With several cafes nearby, such as Black Dog Coffee House and Panera Bread, residents can enjoy a relaxing atmosphere for socializing or grabbing a morning coffee. There are also multiple options for healthcare, including dentists like Olsen Marc DDS and medical practices such as St Vincent Healthcare Primary Care Network. For outdoor activities, Rose Park Pool and Terry Park provide opportunities for leisurely walks or swimming. Additionally, the area is home to pharmacies like CVS Pharmacy and Albertsons Pharmacy for convenient access to medications. Overall, this neighborhood is well-equipped to support a comfortable and convenient lifestyle for seniors in Billings.

Cafes

• Black Dog Coffee House (0.2 miles)
• Panera Bread (1.5 miles)
• Starbucks (2.3 miles)
• Moav Coffee House West End (2.8 miles)
• Bull Mountain Brew (2.9 miles)
• City Brew (3 miles)

Physicians

• Olsen Marc DDS (0.2 miles)
• Drs. McBride & Steiner Optometrists (0.4 miles)
• St Vincent Healthcare Primary Care Network (0.6 miles)
• SCL Health Medical Group - West Grand (0.6 miles)
• Brenda Gilmore FNP (0.6 miles)
• Vision Optical (0.8 miles)
• Scott Joseph Morledge-Hampton (0.8 miles)

Parks

• Rose park pool (0.3 miles)
• Terry Park (2.5 miles)

Restaurants

• Winners Circle Sports Bar (0.3 miles)
• McDonald's (0.8 miles)
• MacKenzie River Pizza Co. (0.8 miles)
• Sam & Louie's Pizza - 2T2M & B (1 miles)
• Chipotle Mexican Grill (1 miles)
• Chalet Market (1 miles)
• Papa John's Pizza (1 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Juro's Pharmacy Health & Wellness (0.5 miles)
• Albertsons Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• Morgan Creek Compounding Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)

Places of Worship

• St Pius X Church (1.1 miles)
• Christian & Missionary Alliance Rocky Mountain Dist (1.2 miles)
• Freedom Youth & Young Adults (1.4 miles)
• Emmanuel Baptist Church (2.8 miles)
• American Lutheran Church (2.9 miles)

Hospitals

• SCL Health Research Institute (1.1 miles)

Transportation

• U-Haul Moving & Storage (1.4 miles)
• Billings Logan International Airport (BIL) (2.1 miles)
• United Airlines (2.1 miles)
• Billings Airport (2.2 miles)