The Springs at Grand Park

Pros

• The staff at The Springs at Grand Park are incredibly friendly and attentive, always ready to assist residents with their needs.
• Residents enjoy a variety of engaging activities, such as bingo, gardening, and concerts, contributing to a vibrant community atmosphere.
• The facility is consistently described as bright, clean, and homey, providing a welcoming environment for both residents and visitors.
• Many families feel reassured by the level of care and compassion provided by the staff towards their loved ones.
• Meals are well-received by residents, with several reviewers expressing satisfaction with the quality of food offered.
• The community fosters a sense of family among staff and residents, leading to strong social connections.
• Positive experiences extend to effective communication regarding care plans and activities within the community.

Cons

• The staff at The Springs at Grand Park did not follow steps with hospice medications, and there was no call back from the executive after leaving a message.
• Some residents were observed just sitting around staring at the walls in the lobby, indicating a lack of engagement from staff.
• The dining room was described as being dead silent during lunchtime, with no conversation or interaction among residents.
• Communication between the hospice team and the community needs improvement.
• A resident experienced health issues, including bedsores, due to overworked staff and poor service.
• Despite being impressed during the tour, there were concerns about why The Springs was not on the hospital's recommended list for assisted living facilities.
• The start-up costs have doubled in six years, raising concerns about affordability.

Review

The Springs at Grand Park has garnered a range of experiences from families of residents, highlighting both positives and negatives about the facility. Many families express satisfaction with the caring nature of some staff members, emphasizing that they are genuinely attentive and engaged with the residents. One family noted how their loved one is able to access help quickly — a sentiment echoed by multiple reviewers who appreciate the promptness of staff responses when residents need assistance.

However, not all experiences reflect this high level of care. A few reviews indicate concerns regarding medication management and communication with hospice services. For instance, there were complaints about staff not following up on hospice medications as promised, leading to frustration among family members trying to ensure their loved ones' needs are met. Another reviewer pointed out that after leaving messages for executive team members, they did not receive a callback. These instances suggest that while some staff may be compassionate and quick to respond, organizational communication could use considerable improvement.

On the atmosphere within The Springs, opinions vary significantly. Some families describe it as vibrant and family-oriented, where residents participate in numerous activities like bingo, gardening, and outings around Billings. They appreciate the community feel and personal interactions between staff and residents; one family noted finding clusters of staff engaging warmly with those they care for during visits. In stark contrast, other visitors observed a lack of engagement among both staff members and residents during meal times or in common areas. Descriptions such as "dead silence" in the dining room during lunch raised concerns over whether there were adequate social opportunities available at certain times.

The cleanliness and safety of The Springs at Grand Park have been positively reviewed across many accounts. Families commend the facility's cleanliness and praise measures like locked doors at night that ensure resident safety. However, while some visitors found room sizes acceptable for assisted living—adequately accommodating walkers—others expressed concern over space constraints in memory care units.

The quality of food served has also received mixed reviews but leans toward positive overall; several families noted how much their loved ones enjoy the meals provided. Reviewers shared that they appreciated having options on menus prepared by an onsite chef as well as themed events that enhance mealtime experiences.

Despite mixed feelings regarding specific issues like communication gaps or staffing levels leading to delays in care, many families still recommend The Springs at Grand Park based on their overall positive experiences with attentive caregivers and enriching social activities available to residents. For those seeking an environment where individual attention is possible due to its smaller size compared to larger institutions—a significant deciding factor for many—the facility appears to provide a community-oriented approach conducive to fostering relationships among both residents and caregivers alike.

In conclusion, while The Springs at Grand Park has made a favorable impression on numerous families seeking assisted living solutions—with commendations surrounding its community atmosphere, quality food service offerings, attentive staff members dedicated to resident wellbeing—it does face challenges related to communication lapses within healthcare coordination efforts alongside varying levels of engagement amongst staff during different times of day throughout its facilities.

This part of Billings, Montana, offers a variety of amenities and services that may appeal to seniors considering the area for living. With several physicians' offices and pharmacies within close proximity, access to healthcare is convenient. Additionally, there are a few restaurants and cafes nearby for dining out or grabbing a quick meal. The presence of a hospital and places of worship provides a sense of community support. Parks in the area offer opportunities for outdoor recreation and relaxation. Transportation options are available for easy access to the airport or other destinations. Overall, this part of Billings offers a mix of essential services and recreational opportunities that may be appealing to seniors looking for a comfortable and convenient living environment.

Physicians

• SCL Health Medical Group - West Grand (0 miles)
• Brenda Gilmore FNP (0 miles)
• St Vincent Healthcare Primary Care Network (0.1 miles)
• Frontier Cancer Center (0.5 miles)
• Olsen Marc DDS (0.5 miles)
• Flex Family Health Direct Primary Care (0.6 miles)
• Drs. McBride & Steiner Optometrists (0.8 miles)

Restaurants

• McDonald's (0.2 miles)
• MacKenzie River Pizza Co. (0.3 miles)
• Winners Circle Sports Bar (0.4 miles)
• Sunshine Express (0.7 miles)
• Chalet Market (0.8 miles)
• Papa John's Pizza (0.8 miles)
• CJ's Bar & Grill (1 miles)

Pharmacies

• Albertsons Pharmacy (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• Juro's Pharmacy Health & Wellness (0.8 miles)
• Morgan Creek Compounding Pharmacy (0.9 miles)
• Morgan Creek Compounding Pharmacy (1 miles)
• Albertsons Pharmacy (1.2 miles)

Cafes

• Black Dog Coffee House (0.5 miles)
• Panera Bread (1.2 miles)
• Starbucks (2.1 miles)
• City Brew Coffee (2.4 miles)
• Moav Coffee House West End (2.5 miles)
• Bull Mountain Brew (3 miles)

Hospitals

• SCL Health Research Institute (0.5 miles)

Places of Worship

• Freedom Youth & Young Adults (0.8 miles)
• Christian & Missionary Alliance Rocky Mountain Dist (0.8 miles)
• St Pius X Church (1.3 miles)
• Emmanuel Baptist Church (2.1 miles)

Parks

• Rose park pool (0.8 miles)
• Terry Park (2.8 miles)

Transportation

• U-Haul Moving & Storage (2 miles)
• Billings Logan International Airport (BIL) (2.7 miles)
• United Airlines (2.7 miles)
• Billings Airport (2.8 miles)

Theaters

• AMC CLASSIC Shiloh 14 (2.6 miles)