Bella Terra Of Billings

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  • Interior

    A cozy living room featuring a fireplace, built-in shelves with decorations, and a comfortable couch.

  • Decor

    A well-appointed patient room in a healthcare facility, featuring a hospital bed and comfortable seating by the window.

  • Living Room

    A cozy living room featuring a fireplace and traditional furniture.

  • Building

    A sign for a health care center in front of a building.

  • Architecture

    A view of a restaurant building under a blue sky.

  • Windows

    A warm and inviting lobby area featuring comfortable seating and natural light.

  • Landscaping

    Modern house with a porch and garden landscaping.

  • Exercise Equipment

    A spacious and well-equipped physical therapy room designed for rehabilitation exercises.

  • Office

    A woman in a red cardigan smiles while working at her desk, typing on a computer.

  • Healthcare

    A person engaging in physical therapy exercises within a rehabilitation center.

  • Rehabilitation

    A healthcare professional supports a patient during rehabilitation, fostering a positive and encouraging environment.

  • Physical Therapy

    A supportive session in a rehabilitation setting where an instructor helps a participant with hand exercises.

  • Computers

    Two women are working together at a computer in an office setting, sharing a moment of joy.

Bella Terra Of Billings

1807 24Th Street W, Billings, MT 59102

For more information about senior living options: (844) 490-3973

3 from 37 reviews
5 stars
15
4 stars
5
3 stars
0
2 stars
0
1 stars
17

Skilled Nursing Facility

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    Overall Review of Bella Terra Of Billings

    Pros

    • pro The facility and its staff are described as great by family members.
    • pro The CNAs are amazing to help, and the therapy team is great with residents' care.
    • pro The rehabilitation unit is outstanding and highly valued by residents and families.
    • pro The facility is described as a family that cares for each other and supports both staff and residents.
    • pro Care conferences every three months and resident/family council meetings show openness to feedback and problem-solving.
    • pro Staff are kind and residents are lovely, with ongoing efforts to improve the experience for everyone.

    Cons

    • pro The receptionist misdirected deliveries and refused to accept items, saying it wasn't her job.
    • pro The receptionist's rude behavior forced the delivery to sit on a table near the desk instead of at the desk.
    • pro The facility appears to overmedicate residents and ignore repeated concerns about medications.
    • pro A patient died shortly after admission, raising serious concerns about care quality.
    • pro The rehab/therapy program was described as poor, with little actual therapy and neglect.
    • pro Food service was terrible - cold, bland, and delivered with long delays.
    • pro Management ignored complaints and did not adequately address grievances or provide progress updates.
    • pro COVID handling was inadequate, with families not informed of cases and patients kept in isolation with unmet basic needs.

    Review

    Taken together, these reviews paint a picture of a facility network where experiences range from highly positive to deeply troubling. Several commenters describe a general sense that the quality of care and the atmosphere can swing wildly from one encounter to the next, depending on who is on duty, which department is involved, and which specific staff members happen to be serving a patient at the moment. A recurring thread across many accounts is that the earliest, most visible interactions - how a patient or family member is greeted and directed at intake - set an impression that can color the entire experience, for better or worse.

    One of the most consistently negative stories centers on the front desk and entrance procedures. A visitor recounts arriving for a quick delivery only to be given conflicting directions about where to drop off, with another worker steering them back toward the reception desk only to be met with resistance and a claim that the receptionist "wasn't allowed" to accept deliveries. The arrival culminates in a scenario where the items are placed on a decorative table rather than at a desk, and the receptionist responds with what the reviewer describes as an overly confrontational attitude. The reviewer also notes a lack of readily available contact information for escalating issues beyond the reception desk, making it difficult to report the experience or seek accountability. Taken together, these anecdotes suggest a culture that can feel unwelcoming and poorly organized at the point of entry, which some families interpret as a broader reflection of how the facility operates.

    Concerns about medication management and responsiveness follow closely behind. Several reviews describe difficulties obtaining necessary meds, missed or delayed dosing, and lengthy waits after pushing call buttons. One patient reports a pain management contract and a pattern of delays that left them without pain medication for extended periods, including up to 16 hours without relief. The experience of waiting 20 minutes to an hour for a nurse to respond to a call button is described as routine, with the added stress of medication shortages and uncertainty about when a prescription will arrive. These medication-related problems are not framed in isolation but are tied to a broader sense of neglect or insufficient attention to a patient's daily needs, contributing to a perception that some residents are not being treated with the dignity or urgency they expect when they are physically vulnerable.

    Several accounts reference a devastating outcome that colors many other comments: a family's experience with their loved one's admission, extended care, and eventual decline or death. One reviewer reports that their mother died five days after admission, emphasizing the gravity of the decisions families must make about where to place loved ones and the potential consequences when care feels inconsistent or insufficient. This trauma is juxtaposed with other reviews that acknowledge both positive and negative incidents, underscoring that even when some staff are praised, other aspects of the operation can still fail a patient or family at critical moments.

    Interwoven with the negative are multiple positive, even glowing, endorsements of certain staff, units, and processes. Several reviewers praise dedicated CNAs and therapy teams, describing them as compassionate, attentive, and capable of forming meaningful connections with residents. A recurring theme is that rehabilitation units can be outstanding, sometimes transforming a resident's outlook and progress. In these narratives, staff are credited with creating a supportive atmosphere, celebrating small successes, and encouraging ongoing participation in therapy. Some residents report feeling like part of a family, with care conferences every few months, resident councils, and family council meetings that demonstrate a willingness to listen and address concerns when complaints are raised. For those who describe this experience positively, the facility is portrayed as capable of real, impactful progress when the right people are on the job.

    The contrast between strong, patient-centered care and neglect or fragmentation is stark in several stories. One reviewer recounts a long-term experience during which a loved one received only minimal PT time, with administration occupying most of the schedule and traditional rehab goals seemingly sidelined. The same narrative includes allegations of dehydration, poor food quality, and a perception of management ignoring written grievances. Another reviewer describes a different family's struggle with communication after discharge, warning others to be cautious about readjustment and ongoing progress once a patient leaves the facility. These accounts emphasize a common worry: even when the care staff exhibit warmth and competence in certain moments, systemic issues - policy, scheduling, communication, and responsiveness - can undermine a resident's rehabilitation and well-being.

    Despite the many troubling experiences, there are voices that emphasize the caregiving strengths that exist within the same network. A resident who has lived there for years speaks to the facility as a family, highlighting ongoing warmth, community, and mutual concern among staff and residents. Others celebrate the daily dedication of CNAs, the teamwork of therapy professionals, and the willingness of leaders to listen and implement changes when concerns are raised. Even amid criticisms, these comments acknowledge that the facility can deliver meaningful rehabilitation, compassionate support, and a sense of belonging - provided that the specific unit, shift, or team is aligned around those values.

    In summary, the collection presents a landscape of highly variable experiences within the same facility ecosystem. For some families, the environment is characterized by professional, empathetic care, effective rehabilitation, and a sense of community and transparency through regular meetings and direct engagement with administrators. For others, concerns about misdirection at intake, delayed medications, inadequate response times, and perceived neglect or dehydration overshadow any positive moments and drive families to seek transfers or alternative facilities. Potential residents and families are left with a clear call to actively participate in care planning, ask detailed questions about medication management and PT schedules, attend care or family meetings when possible, and verify the consistency of staff and leadership in the units they are considering for their loved ones.

    Features

    Housing

    • 150 resident community capacity 150 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Billings Logan International (2 miles away) Billings Logan International (2 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Bella Terra of Billings in Billings, MT is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable and homelike environment, with fully furnished apartments that include private bathrooms and kitchenettes. Residents can enjoy delicious meals in the restaurant-style dining room, and special dietary restrictions can be accommodated.

    The community offers various amenities to enhance the quality of life for its residents. There is a beauty salon on-site for pampering and personal grooming needs. A computer center is available for residents to stay connected with loved ones or indulge in their interests online. A small library provides opportunities for reading and relaxation. For physical fitness, there is a fitness room and outdoor space to enjoy nature.

    Residents also have access to transportation services for non-medical purposes such as shopping or social outings, as well as transportation arrangements for doctor's appointments. The community operates its own transportation service, ensuring convenience and accessibility.

    Care services at Bella Terra of Billings are comprehensive and tailored to meet individual needs. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration. Special attention is given to mental wellness with a dedicated program to promote emotional well-being.

    The location of Bella Terra of Billings offers convenience with several amenities nearby. There are six cafes, two parks, thirteen pharmacies, thirty-six physicians, thirty-three restaurants, four transportation options, and five places of worship all within easy reach. Additionally, there is a hospital nearby for any medical emergencies.

    Overall, Bella Terra of Billings provides a supportive and engaging environment for seniors who require assistance with daily tasks but still want to maintain an independent lifestyle. With its array of amenities and care services, residents can enjoy their retirement years in comfort and tranquility while remaining connected to the local community.

    Nearby Places of Interest

    Cafes

    • Black Dog Coffee House (0.2 miles)
    • Panera Bread (1.5 miles)
    • Starbucks (2.4 miles)
    • Moav Coffee House West End (2.9 miles)
    • City Brew (2.9 miles)
    • Bull Mountain Brew (2.9 miles)

    Physicians

    • Olsen Marc DDS (0.2 miles)
    • Drs. McBride & Steiner Optometrists (0.5 miles)
    • St Vincent Healthcare Primary Care Network (0.6 miles)
    • SCL Health Medical Group - West Grand (0.6 miles)
    • Brenda Gilmore FNP (0.6 miles)
    • Scott Joseph Morledge-Hampton (0.8 miles)
    • Vision Optical (0.8 miles)

    Parks

    • Rose park pool (0.3 miles)
    • Terry Park (2.5 miles)

    Restaurants

    • Winners Circle Sports Bar (0.4 miles)
    • McDonald's (0.8 miles)
    • MacKenzie River Pizza Co. (0.8 miles)
    • Sam & Louie's Pizza - 2T2M & B (1 miles)
    • Chipotle Mexican Grill (1 miles)
    • Chalet Market (1 miles)
    • Papa John's Pizza (1.1 miles)

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Juro's Pharmacy Health & Wellness (0.5 miles)
    • Albertsons Pharmacy (0.9 miles)
    • Walgreens (1.2 miles)
    • Walgreens (1.3 miles)
    • Morgan Creek Compounding Pharmacy (1.3 miles)
    • CVS Pharmacy (1.3 miles)

    Places of Worship

    • St Pius X Church (1.1 miles)
    • Christian & Missionary Alliance Rocky Mountain Dist (1.2 miles)
    • Freedom Youth & Young Adults (1.4 miles)
    • Emmanuel Baptist Church (2.8 miles)
    • American Lutheran Church (2.9 miles)

    Hospitals

    • SCL Health Research Institute (1.1 miles)

    Transportation

    • U-Haul Moving & Storage (1.4 miles)
    • Billings Logan International Airport (BIL) (2 miles)
    • United Airlines (2.1 miles)
    • Billings Airport (2.1 miles)

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