Eagle Cliff Manor & Rehab Ctr in Billings, MT

Pros

• Zach and his team are absolutely incredible.
• The staff treated the resident like family and did everything they could to make him comfortable.
• The communication was excellent, with updates provided consistently.
• The new administration has turned the facility around.
• The staff are great, kind, and compassionate.
• The administrator goes the extra mile to ensure things run smoothly.
• The rooms are nice and the remodel is beautiful.
• River Ridge Rehab and Nursing comes highly recommended.

Cons

• The facility is unsafe and unfit for seniors.
• It is severely understaffed and the staff are overworked, with administration failing to support them.
• Residents are neglected and abused, with some left in their own urine for hours.
• The DHHS inspection found the facility failed in general, staffing, quality of staff, management, and health inspections.
• The gatekeepers are not trustworthy, and visitations are unnecessarily restricted.
• The staff are rude to residents and their families and do not consistently provide care.
• It has been described as the worst place and should be shut down due to elder abuse and neglect.
• The HR department is ineffective and provides little real help.

Review

Eagle Cliff Manor & Rehab Center in Billings is best suited for families that can tolerate significant variability in staffing but demand real commitment from the core team when they are on shift. The most consistent praise centers on a small cadre of frontline caregivers and one or two administrators who treat residents with genuine warmth, maintain open channels of communication with families, and deliver meaningful rehabilitation when the right people are present. When staffing aligns, residents experience attentive, personalized care, decent meals, and rooms that feel more homelike than typical hospital environments. In short, this community can work well for families willing to actively monitor care and hold leadership accountable, rather than relying on a consistently calm, uniformly staffed operation.

Those who should consider alternatives include families who cannot tolerate ongoing staffing instability or questions about governance. The pattern in feedback points to chronic understaffing, frequent turnover, and a perception that management does not consistently support the frontline team. Several accounts describe neglect or unsafe conditions when proper supervision is lacking, and some families question whether the administration can maintain a steady, reliable level of care. If dependable, around-the-clock attention, with predictable staffing, and a transparent escalation process are non-negotiable, pursuing other options with stronger regulatory records and steadier leadership is strongly advised.

The main pros - compassionate care from certain aides, strong, consistent communication when the team is stable, and genuine rehab engagement - do offset the cons only under favorable conditions. Positive reports consistently highlight caregivers who treat residents like family, and administrators who go the extra mile in keeping families informed. Rehab therapy and skilled nursing input are repeatedly cited as effective when staff are present and unblocked by administrative churn. Yet these strengths can evaporate quickly if turnover spikes, call lights go unanswered, or new leadership shifts priorities. The ability of Eagle Cliff to deliver on its potential hinges on maintaining a stable, well-supported frontline team and a responsive management culture.

If pursuing a decision, prospective buyers should verify several operational realities before committing. Demand a current, documented staffing plan that shows day and night ratios, turnover rates, and how the facility plans to stabilize teams over the next quarter. Meet with the administrator and the primary care supervisor to hear about care coordination, response times, and how families are kept in the loop about daily changes. Observe interactions during meals and activities to gauge engagement, and request recent incident or safety logs to understand how problems are handled. A proactive facility will offer concrete, time-bound plans for improvement and will invite ongoing family input as part of routine operations.

The practical takeaway is that Eagle Cliff Manor offers meaningful care in bursts, but without consistent staffing and strong administrative follow-through, the risk of subpar care rises. Families must be prepared to be persistent advocates, to document concerns, and to push for rapid corrective action when needed. The blend of capable, caring frontline staff on some days with systemic staffing and governance challenges on others makes this facility a high-variance choice: rewarding when the team is cohesive and engaged, risky when turnover or oversight gaps occur. That reality drives a clear, strategic conclusion about suitability for any given situation.

Bottom line: Eagle Cliff is not a blanket recommendation, but it is a viable option for families who can foreground advocacy and monitor care closely, especially where rehab services and personal attentiveness matter most. For those requiring steady staffing, predictable routines, and unwavering administration, exploring alternatives with stronger track records on staffing stability and regulatory compliance is prudent. If Eagle Cliff is pursued, set up a structured onboarding with explicit expectations about staffing levels, communication cadence, and rapid escalation - then insist on steady execution to ensure the positive, resident-centered care promised by the strongest caregivers remains the norm rather than the exception.

This part of Billings, Montana offers a variety of amenities and services that may cater to your needs as a senior looking for a comfortable living environment. With several restaurants, cafes, pharmacies, and physicians in close proximity, you will have easy access to essential resources. Additionally, the presence of places of worship allows for spiritual fulfillment within the community. The nearby parks provide opportunities for outdoor recreation and staying active. With hospitals and transportation options nearby, you can feel assured that your healthcare needs will be met efficiently. Overall, this area offers a convenient and well-rounded environment for seniors looking to settle down in Billings.

Restaurants

• Guadalajara Mexican Restaurant (1.1 miles)
• Okinawa Sushi & Asian Bistro (1.1 miles)
• Off Main Deli And Bakery (1.2 miles)
• Taco Bell (1.2 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.3 miles)
• MacKenzie River Pizza Co. (1.5 miles)

Cafes

• Classy N Sassy Coffee (1.2 miles)
• Tippy Cow Cafe (1.7 miles)
• City Brew (3.6 miles)
• City Brew Coffee (3.6 miles)
• Ebon Coffee Collective (3.9 miles)
• Bull Mountain Brew (6.1 miles)

Pharmacies

• Walgreens (1.3 miles)
• Albertsons Pharmacy (1.3 miles)
• Sav-On Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Albertsons Pharmacy (3.6 miles)
• Vintage Apothecary (3.8 miles)
• CVS Pharmacy (5.3 miles)

Physicians

• Billings Family Eyecare (1.4 miles)
• John H Malloy MD (1.8 miles)
• SCL Health Medical Group - Heights (1.8 miles)
• Hall (3.1 miles)
• Eye Physicians Optical Department (3.5 miles)
• Advanced Mri (3.6 miles)
• St Vincent Healthcare (3.6 miles)

Places of Worship

• Jehovah's Witnesses Billings Heights (1.7 miles)
• Solid Rock Missionary Baptist Church (3.1 miles)
• American Lutheran Church (4.1 miles)
• St Pius X Church (6 miles)

Parks

• Coulson Park (2.6 miles)
• Terry Park (4.9 miles)

Hospitals

• Billings Clinic Intensive Care Unit (3.7 miles)

Transportation

• Billings Airport (4.3 miles)
• United Airlines (4.4 miles)
• Billings Logan International Airport (BIL) (4.6 miles)
• U-Haul Moving & Storage (5 miles)