Eagle Cliff Manor & Rehab Ctr is a nursing home community in Billings, MT.
Information last verified:
1415 Yellowstone River Rd, Billings, MT 59105
For more information about senior living options: (866) 208-4318
2.6 from 34 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars
0
1 stars
20
Overall Review of Eagle Cliff Manor & Rehab Ctr
common10 reviews mention this
Care teams are described warmly
Many residents and families describe staff as kind, compassionate, and genuinely helpful.
Across multiple reviews, families thank the team for treating them with respect and compassion, especially during rehab. Several reviewers specifically mention helpful, responsive communication and feeling supported during their loved one’s stay. A number of reviews also highlight specific staff members and describe care as attentive and patient-focused.
common3 reviews mention this
Therapy support during rehab
Rehabilitation therapy is a frequent positive theme, including PT and occupational therapy.
Some residents and families describe strong results from the therapy experience, saying it helped with regaining strength and confidence after a hospital stay. Other reviews praise the therapy team for providing exceptional care and support. A reviewer also calls out physical and occupational therapy as part of what made the rehabilitation experience worthwhile.
caveat6 reviews mention this
Understaffing and heavy workload
Multiple reviews criticize understaffing, describing a heavy workload and short staffing across departments.
Several reviews raise concerns that there are too few staff to meet residents’ needs, with descriptions of being understaffed and overworked. A few reviewers tie the staffing pressure to management decisions, saying leadership adds to the workload. Even reviews that give partial credit to some CNAs still mention staffing limits and unprofessional organization in the same breath.
caveat5 reviews mention this
Serious neglect and safety concerns
Some reviewers describe neglect and safety problems that they believe require urgent attention.
A set of reviews strongly criticizes conditions and care quality, using language about neglect and unsafe care. These accounts include allegations of missed response and ignored systems intended to protect residents, plus reports of residents being left for long periods. Other reviewers also express fear for loved ones, saying the facility is not appropriate for placement.
caveat2 reviews mention this
Food quality is inconsistent
Dining feedback is mixed, with one review praising food and another describing poor quality.
One review says the food and staff are great, reflecting a positive dining experience. Another reviewer reports poor-quality food they attribute to limited budget and overall service shortcomings. Taken together, dining comes up as a point where experiences differ.
common2 reviews mention this
Rooms feel nicer than hospital
Some families describe the rooms as improved, including remodel updates.
A couple of reviews mention that rooms are nice and better than hospital rooms, with one reviewer specifically pointing to remodel improvements. These comments stand out among the more critical reviews, suggesting that at least some residents find the physical space more comfortable during recovery.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Transportation
Billings Logan International (5 miles away)
Nearby Places of Interest
This part of Billings, Montana offers a variety of amenities and services that may cater to your needs as a senior looking for a comfortable living environment. With several restaurants, cafes, pharmacies, and physicians in close proximity, you will have easy access to essential resources. Additionally, the presence of places of worship allows for spiritual fulfillment within the community. The nearby parks provide opportunities for outdoor recreation and staying active. With hospitals and transportation options nearby, you can feel assured that your healthcare needs will be met efficiently. Overall, this area offers a convenient and well-rounded environment for seniors looking to settle down in Billings.
Restaurants
Guadalajara Mexican Restaurant (1.1 miles)
Okinawa Sushi & Asian Bistro (1.1 miles)
Off Main Deli And Bakery (1.2 miles)
Taco Bell (1.2 miles)
Sonic Drive-In (1.3 miles)
McDonald's (1.3 miles)
MacKenzie River Pizza Co. (1.5 miles)
Cafes
Classy N Sassy Coffee (1.2 miles)
Tippy Cow Cafe (1.7 miles)
City Brew (3.6 miles)
City Brew Coffee (3.6 miles)
Ebon Coffee Collective (3.9 miles)
Bull Mountain Brew (6.1 miles)
Pharmacies
Walgreens (1.3 miles)
Albertsons Pharmacy (1.3 miles)
Sav-On Pharmacy (1.3 miles)
CVS Pharmacy (1.4 miles)
Albertsons Pharmacy (3.6 miles)
Vintage Apothecary (3.8 miles)
CVS Pharmacy (5.3 miles)
Physicians
Billings Family Eyecare (1.4 miles)
John H Malloy MD (1.8 miles)
SCL Health Medical Group - Heights (1.8 miles)
Hall (3.1 miles)
Eye Physicians Optical Department (3.5 miles)
Advanced Mri (3.6 miles)
St Vincent Healthcare (3.6 miles)
Places of Worship
Jehovah's Witnesses Billings Heights (1.7 miles)
Solid Rock Missionary Baptist Church (3.1 miles)
American Lutheran Church (4.1 miles)
St Pius X Church (6 miles)
Parks
Coulson Park (2.6 miles)
Terry Park (4.9 miles)
Hospitals
Billings Clinic Intensive Care Unit (3.7 miles)
Transportation
Billings Airport (4.3 miles)
United Airlines (4.4 miles)
Billings Logan International Airport (BIL) (4.6 miles)
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
Hospice care at home provides specialized end-of-life support that focuses on comfort and dignity for individuals with life-limiting illnesses, offering a range of services including medical management, emotional and spiritual support, and logistical assistance tailored to the family's needs. It involves collaboration to create individualized care plans and extends to bereavement support after a loved one's passing.
Eagle Cliff Manor & Rehab Ctr photos
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Skilled Nursing Facility
Billings Logan International (5 miles away)
Diabetic care with on-site activities, meals provided, indoor social spaces, and transport to appointments.
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility