1228 Maurine Street, Billings, MT 59105
For more information about senior living options: (844) 490-3973
They love Sweet Water and its residents. The facility is a perfect place for a family member. There is a very personal connection between staff and residents. Residents are treated with respect and dignity.
The management is really awful. Abusive CNAs are still allowed on the floor, and residents' families have complained. Those who speak up for residents can lose their jobs.Primrose Assisted Living and Adult Daycare in Billings, MT, is best suited for families seeking a small, relationship-driven care environment where residents are known by name and treated with personal warmth. This community shines for seniors who prize daily human connection, dignity, and a sense of belonging over institutional formality. The adult day services layer into a practical option for daytime supervision, cognitive and social engagement, and a bridge for caregivers managing work schedules. In short, it's the kind of setting where familiar faces, consistent routines, and conversations matter as much as assistance with daily tasks. Those who want expansive clinical oversight or rapid medical intervention should look elsewhere.
Review highlights consistently point to a very personal connection between staff and residents, with a clear emphasis on respect and dignity. Residents appear to be treated as individuals, not tasks, and family members describing the atmosphere often praise the warmth of frontline caregivers. The sense of community is palpable; caregivers who stay long-term tend to know residents' histories, preferences, and quirks, which translates into tailored support rather than generic care. The combination of intimate attention and the social setting of an adult day program makes this a natural choice for seniors who want to remain engaged and seen rather than stepped through a checklist.
Yet one review delivers a stark caveat: management described as awful, with allegations of abusive CNAs on the floor and consequences for speaking up. That report raises legitimate red flags about safety, accountability, and the willingness of leadership to address concerns. A single source is not definitive, but the seriousness of the accusations demands rigorous testing in due diligence: talk to administrators, audit incident reporting, and verify licensing compliance and complaint history. The contrast between the glowing, personal-care narrative and the harsh management critique creates a decision hinge: substantial trust must be placed in organizational governance to translate day-to-day warmth into consistently safe care.
The strongest positives - genuine staff-resident connection and dignity-centered service - can offset many concerns when the operation runs smoothly: predictable staffing, transparent communication, and a culture that encourages residents to voice concerns without fear. Where this balance holds, families gain emotional reassurance, smoother transitions between day care and residence, and clearer advocates for the individual's preferences. However, the offset only holds if oversight is transparent and responsive. Without reliable mechanisms to prevent abuse and to correct issues swiftly, the warmth becomes insufficient comfort against the risk of harm.
Families who need deeper medical integration, strict safeguarding protocols, or specialized memory-care programming should consider alternatives. Larger facilities with formalized governance structures, more robust incident-review processes, and licensed clinical oversight may better suit those with complex health needs or heightened risk tolerance. Those with consistent work schedules and a desire for a high degree of social engagement will gravitate toward Primrose, provided they are comfortable with evaluating governance quality as part of the overall value proposition.
Practical next steps include a thorough campus tour, meeting with the administrator, and asking for a clear picture of staff-to-resident ratios, training protocols, and how concerns are tracked and resolved. Request to speak with current residents and families about safety history and daily experiences. Verify state licensing standings and any formal complaints, and compare pricing against nearby options with stronger visible accountability. When aligned with strong governance, Primrose offers a compelling blend of warmth and activity that suits an engaged senior who thrives on personal attention and social participation; when governance falters, it becomes a poor fit.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Primrose Assisted Living and Adult Daycare in Billings, MT offers a comfortable and supportive environment for seniors seeking assistance with daily activities. Our community is equipped with a range of amenities to ensure that residents feel at home and have access to the services they need.
Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, a small library, telephone, and a kitchenette for added convenience. Residents can enjoy restaurant-style dining in our spacious dining room, where our team prepares delicious meals to accommodate special dietary restrictions.
Our dedicated staff provides 24-hour supervision and assistance with daily tasks such as bathing, dressing, transfers, and meal preparation. Medication management ensures that residents receive their prescribed medications on time. We also offer a mental wellness program to support the emotional well-being of our residents.
Primrose Assisted Living encourages an active lifestyle by providing scheduled daily activities, which are often organized and run by our residents themselves. Additionally, we are conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
At Primrose Assisted Living and Adult Daycare in Billings, MT, we strive to create a warm and welcoming community where seniors can receive the care they need while maintaining their independence and enjoying an enriching retirement experience.
Primrose Assisted Living and Adult Daycare is located at 1228 Maurine Street, Billings, MT 59105 in Yellowstone County, Montana
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