Wilson's Creek Nursing & Rehab
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3403 West Mt Vernon, Springfield, MO 65802
For more information about senior living options: (844) 490-3973
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The place was described as amazing, with great care for the grandmother and very caring staff during her last days. Wilson's Creek nursing staff were described as wonderful, with kind and timely care. The facility was noted as clean, with friendly, upbeat, professional, attentive, and respectful staff creating a hopeful atmosphere. The residence was described as pretty nice and kept tidy. Alyssa, the social worker, was described as helpful, kind, and genuine.
The staff are extremely unprofessional and uncaring. They yell at visitors, even in front of children. The rooms are dirty and bathrooms are often stained with urine and feces. The staff have bad bedside manner and treat family members rudely. The facility generally treats residents poorly, with only a couple exceptions. Tineesha yelled at the daughter in front of her granddaughter. The med tech yelled at a family member in front of a child, shouting and being hateful. They fail to notify families when a resident's location is unknown or they go missing. The place is horrible and among the worst facilities; the administrator is useless and uncaring. They hire anyone with no background checks or drug screens; even fugitives can find work there.The collection of experiences shared about Wilson's Creek Nursing Center presents a deeply uneven picture, with a chorus of serious complaints alongside a smaller number of positive notes. Several reviewers describe a pattern of terrible staff behavior, unprofessionalism, and a lack of compassion for residents and their families. The most emphatic criticisms center on rude, hostile, and sometimes aggressive interactions with family members, combined with dirt, odors, and inconsistent levels of basic care. In one account, a family asserts that rooms were dirty, bathrooms were left with urine and feces, and even blood droplets appeared on the floor on multiple occasions. The overarching theme is that the facility's frontline staff, including aides and med techs, were slow to respond, disrespectful in manner, and dismissive of family concerns, with some family members feeling targeted or belittled in tense moments.
A particularly distressing narrative centers on a family's attempt to address care concerns during a plan of care meeting held January 24, 2025. The family describes ongoing problems with cleanliness and safety, noting that the floor and bathroom frequently smelled of urine, and that their father, who has had strokes and requires assistance, was not always attended to promptly. They recount a specific incident in which a med tech named Tashina allegedly yelled at the daughter in front of a child, accusing them of not knowing the father's whereabouts and escalating a simple request into a loud confrontation. The daughter tried to communicate respectfully, acknowledging a miscommunication about the pick-up time, but she states the staff member persisted in shouting and refused to identify herself. The confrontation occurred not only in front of the resident and other staff, but also in front of the family's young grandchild, heightening the sense of humiliation and distress. This reviewer emphasizes that the hostility felt in that moment extended beyond a single employee, casting doubt on the facility's ability to maintain a respectful, professional environment for families and residents alike.
Beyond the argument over one incident, reviewers raise broader concerns about communication gaps and accountability. There is a sense that, when a resident leaves the building or requires transfer or care adjustments, the facility's staff may fail to reach out to family promptly. One account asks whether there would be any notification if a resident were to leave the nursing home without permission, suggesting a potentially dangerous lapse in safeguarding procedures. The same reviewer notes a lack of clear coordination between the day-to-day caregivers and the family, citing a recent care plan meeting in which Alyssa, a social worker, and a nurse appeared helpful and sympathetic, but the subsequent tone from some staff members contradicted that initial empathy. The inconsistency between staff members' professional courtesy and moments of loud, disrespectful behavior creates a volatile impression of operation and culture within the facility.
Not all feedback is negative, however. A separate set of reviews highlights a contrasting experience in which the facility's staff, including specific individuals such as a person named Terry and a nurse named April, demonstrated attentiveness, politeness, and adherence to HIPAA standards. In those instances, family members described being greeted warmly, receiving detailed updates about a resident's health and daily activities, and feeling that staff were genuinely watching over their loved ones. One reviewer characterized such interactions as creating a hopeful atmosphere where care felt competent and compassionate. The presence of staff members who could articulate a clear health overview and demonstrate kindness offers a compelling counterpoint to the harsher critiques, underscoring that the quality of care and the quality of interpersonal interactions can vary significantly by shift, person, and moment.
Another thread running through the reviews concerns staffing quality and hiring practices. Some commenters express confidence in the nursing team, praising routine charting and timely responses that convey a professional approach to documentation and care planning. In stark contrast, other reviewers raise alarms about turnover, background checks, and safety practices, with one harsh claim that the facility would hire anyone, lacking background checks and drug screening, and allegedly pointing to issues with staff fleeing the building when police arrive for routine matters involving residents. Such allegations, if accurate, would indicate serious systemic problems in recruitment, supervision, and security that would require urgent attention from administration and regulators. The juxtaposition of "wonderful nursing staff" in some narratives against "horrible management" and "useless administrator" in others paints a picture of a facility whose leadership and governance may not be consistently effective across departments or shifts.
In addition to the core concerns about care quality and staff conduct, several reviewers criticize the facility for conditions that affect the everyday living environment. Complaints about dirt, odors, and a lack of responsive service appear repeatedly, including claims that rooms are not maintained to a standard expected in a nursing home, with references to sticky floors, urine smells, and untreated hazards. Some reviewers specifically mention no access to electric wheelchairs or a failure to respond to calls for assistance, suggesting gaps in accessibility and responsiveness that directly impact residents' safety and comfort. These practical, day-to-day issues - cleanliness, prompt assistance, and reliable communications - are described as undermining the dignity and well-being of residents, even among families who otherwise acknowledge moments of good care.
Finally, the social media-like ecosystem of reviews reflects a spectrum of experiences: some families report that a loved one received compassionate, attentive, and respectful care, while others recount episodes of humiliation, fear, and neglect. The varied character of these accounts suggests a facility experiencing tension between individual staff performance, shifting management priorities, and the competing pressures of resources and training. Potential families considering placement would be wise to weigh both sides of the narrative, to seek out firsthand visits, and to probe for concrete policies on staffing ratios, response times, incident reporting, and family involvement in care planning. They might also want to ask about steps the administration has taken in response to prior complaints and how ongoing staff training is structured to prevent the kinds of incidents described by some reviewers.
In sum, the collection of reviews presents a facility with a complicated reputation. On one hand, there are vivid testimonies of compassionate, capable caregivers who provide meaningful updates, maintain professional privacy standards, and create moments of genuine relief and reassurance for families. On the other hand, there are persistent and persuasive claims of unprofessional behavior, loud and distressing confrontations with family members, severe cleanliness issues, and perceived neglect or mismanagement. The divergent experiences point to an environment where culture, leadership, and frontline practice may vary dramatically by shift, staff member, and individual circumstance. For anyone evaluating care options, these accounts underscore the importance of direct observation, clear communication about expectations and concerns, and a proactive approach to safeguarding the dignity, safety, and comfort of residents.
172 resident community capacity
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Springfield-Branson Regional (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wilson's Creek Nursing & Rehab is a premier skilled nursing facility located in Springfield, MO, dedicated to providing exceptional care and support for residents in a warm and welcoming environment. Designed to cater to the diverse needs of its residents, this community offers a comprehensive range of services and amenities that promote both comfort and well-being.
At Wilson’s Creek, residents benefit from 24-hour supervision and personalized care services tailored to their individual requirements. The dedicated staff assists with daily activities such as bathing, dressing, transfers, and medication management, ensuring that each resident receives the support they need while maintaining their independence. Special dietary restrictions are accommodated through restaurant-style dining, with meal preparation handled by experienced culinary professionals who prioritize nutrition and taste.
Amenities abound at Wilson's Creek, featuring a beauty salon for pampering sessions, a fitness room for staying active, and cozy outdoor spaces perfect for relaxation. Residents can enjoy socializing in various common areas including a gaming room and small library or engage in stimulating activities organized by staff throughout the week. From planned day trips to fitness programs that promote healthy living, there is always something happening to foster community engagement.
Convenience is key at Wilson's Creek; transportation arrangements are readily available for those wishing to explore the local area. With several cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians nearby, residents have access to everything they may need right at their fingertips.
Whether it's participating in resident-run activities or enjoying wellness programs designed for holistic health, Wilson’s Creek Nursing & Rehab provides an enriching lifestyle where care meets community. This facility ensures that every resident feels valued and cared for while enjoying their golden years within a vibrant setting.
Wilson's Creek Nursing & Rehab is located at 3403 West Mt Vernon, Springfield, MO 65802 in Greene County, Missouri
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