Brookhaven Healthcare

Pros

• The facility has a friendly and nice atmosphere.
• It is a new place with a few residents, promoting a sense of community.
• The private room options are presentable and spacious, offering potential for comfort.
• There is an activity room available for residents to engage in activities together.

Cons

• The individual has only been there for two days and is experiencing some of the worst days of their life.
• They have requested a pain pill three hours ago and still have not received it.
• They had to wait 30 minutes for assistance after turning on the light at 5:00 p.m.
• The shared bathroom situation makes it difficult to attend to personal needs in a timely manner.
• Some staff members are rude and unhelpful, particularly when it comes to providing fresh drinking water.
• The individual has not had any drinking water since they arrived at the facility.
• Most residents are bed-bound and appear "out of it," impacting the overall atmosphere of the place.

Review

In recent experiences shared by two different individuals at a care facility, contrasting sentiments reveal both critical service deficiencies and observations about the residents and amenities. One reviewer expressed profound dissatisfaction regarding their treatment and environment within just two days of arrival. Their account centers around inadequate pain management; they reported requesting a pain pill three hours prior with no response, highlighting a fundamental issue in timely medical attention that patients expect in such facilities. The reviewer noted the frustration of being left unaddressed even after turning on the call light at 5:00 p.m., leading to an excruciating wait until 5:30 p.m. for any staff engagement.

Additionally, the shared bathroom situation compounded the frustrations faced by this individual. They described sharing facilities with three other residents and lamented that when urgent needs arose, waiting could lead to potentially uncomfortable situations. This lack of accessibility was troubling for someone already experiencing discomfort due to health issues, demonstrating how critical timely support and adequate resources are to ensure residents’ well-being.

The overall demeanor of some staff members further exacerbated the situation for this reviewer. They characterized certain staff interactions as rude or unhelpful, particularly when it came to basic necessities like drinking water. The absence of fresh drinking water during their stay only heightened feelings of neglect and distress, emphasizing how vital it is for caregivers to be attentive not only to medical needs but also to everyday requirements that contribute to a resident’s comfort.

In stark contrast, another review painted a more positive picture regarding the same facility's environment and its residents. The reviewer highlighted the friendliness of staff and considered it a nice place despite there being relatively few residents at that time—a total of 21—most of whom were described as bed-bound or otherwise disengaged from activities due to health conditions. This observation suggested an atmosphere where full independence may have been lacking, casting doubt on whether all needs were being met effectively.

That same reviewer remarked on the physical aspects of the care center itself, noting the presence of small activity spaces which might limit engagement opportunities among residents who are still ambulatory and seeking socialization. Furthermore, they observed that many areas of the facility were underutilized since two living halls remained empty while all residents had been consolidated into one active area—this could imply operational inefficiencies impacting both resident experience and staffing dynamics.

Despite finding some redeeming qualities in terms of cleanliness and potential comfort—with mention made of spacious private rooms—the second review also discovered obstacles concerning room availability based on operational protocols rather than resident comfort or need-based logic. This has led them to conclude that had circumstances allowed for more flexibility in room reservations, they would have opted for accommodations better suited for their requirements.

These two reviews reflect distinct experiences within what appears to be a new facility grappling with challenges surrounding patient care standards while simultaneously exhibiting friendly rapport among some staff members. As illustrated through these accounts, swift communication response times, effective pain management protocols lining up with patient requests, accessible hygiene facilities during peak times—and fostering an environment conducive for all levels of mobility among residents—are crucial factors in enhancing quality experiences in similar care settings moving forward.

Restaurants

• China Wok (0.3 miles)
• Sonic Drive-In (0.5 miles)
• Waffle House (0.5 miles)
• Wendy's (1.9 miles)
• Tortilleria Perches (2.4 miles)
• Wendy's (2.5 miles)
• Springfield Brewing Company (2.9 miles)

Places of Worship

• Servicio De Educacion CRSTN Springfield (0.5 miles)
• Grand Oak Baptist Mission Center (0.9 miles)
• Jefferson Ave Baptist Church (3.6 miles)
• First & Calvary Presbyterian Church (3.6 miles)
• Solid Rock Church (3.8 miles)
• James River Church - West Campus (4.1 miles)
• Messiah Lutheran Church (4.2 miles)

Parks

• Rutledge-Wilson Farm Park (1.2 miles)
• Mizumoto Japanese Stroll Garden (2.5 miles)
• Nathanael Greene Park (2.6 miles)
• Phelps Grove Park (3.7 miles)
• Chesterfield Park (4.6 miles)

Hospitals

• Bayless Automotive Companies (1.6 miles)
• Cox Medical Center-North (3.4 miles)
• Cox North Hospital (3.5 miles)
• Emergency Department North (3.5 miles)
• Mercy MRI (4.4 miles)
• St John's Regional Health Center (4.4 miles)
• Mercy Children's Hospital (4.6 miles)

Physicians

• QPS Bio-Kinetic (1.7 miles)
• Bethesda Medical Care (2.8 miles)
• Northside Family Clinic (2.8 miles)
• St John's Clinic-Family Medical (2.8 miles)
• Rex Eugene Taber, MD (3.5 miles)
• Pratibha Agarwal, MD (3.5 miles)
• Krishnendu Ghosh, MD (3.5 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walmart Pharmacy (2.9 miles)
• Fashioned by Jaye (3 miles)
• Walgreens (3.2 miles)
• Tybg (3.4 miles)
• Dan's Discount Drug Mart (3.4 miles)
• Family Pharmacy (3.7 miles)

Transportation

• Thrifty Car Rental (3 miles)
• Springfield-Branson National Airport (SGF) (3.5 miles)
• SGF - Baggage Claim (3.5 miles)
• Runway 14 (4.2 miles)

Cafes

• Mudhouse (3.1 miles)
• The Coffee Ethic (3.1 miles)
• Gailey's Breakfast Cafe (3.1 miles)
• The Riverbend (3.5 miles)