3405 West Mount Vernon Street, Springfield, MO 65802
To contact a resident: (417) 874-9600
For more information about senior living options: (866) 208-4318
Brookhaven Healthcare Costs & Pricing
Brookhaven Healthcare offers competitive pricing for its services compared to the broader market in Greene County and the state of Missouri. For semi-private rooms, Brookhaven's monthly cost stands at $4,500, which is notably higher than the county average of $3,760 and the state average of $3,772. Similarly, for private rooms, Brookhaven's rate of $6,000 surpasses both the Greene County rate of $4,160 and Missouri's average of $4,483. While Brookhaven may present a higher price point in both categories, these costs could reflect enhanced amenities or specialized care that residents may find valuable in their choice of healthcare facility.
| Floor plans | Brookhaven Healthcare | Greene County | Missouri |
|---|---|---|---|
| Semi-Private | $4,500 | $3,760 | $3,772 |
| Private | $6,000 | $4,160 | $4,483 |
Overall Review of Brookhaven Healthcare
Pros
The aunt was very well taken care of during rehab.- The staff are very compassionate toward patients' health and well-being.
- The care team took excellent care of the grandparent.
- They are taking far better care of him than his previous facility.
- The staff were absolutely amazing and go above and beyond, keeping the family updated.
- The oral, occupational, and physical therapists are the best part of the place.
- The facility is very friendly and has a welcoming, nice-new-place feel.
Cons
They warn that no loved ones should be sent there.- They describe the hospice unit as filthy and poorly managed, with patients sharing bathrooms and lacking basic care like bedpans.
- They report a nurse who is rude to visitors and patients, including yelling at an Alzheimer’s patient and telling a visitor to leave.
- They claim their mother was neglected and mistreated, and that she died as a result.
- They recount a friend’s three-month stay where care was inadequate, with a disruptive roommate, dialysis neglected, and mostly cold food.
- They note delays in pain medication and in obtaining drinking water, alongside shared bathrooms that hindered urgent needs.
- They describe a pattern of poor communication and accountability, with buck-passing and little follow-through.
- They call it the worst place to send a loved one.
Review
Brookhaven Healthcare in Springfield, Missouri is best suited for families pursuing a short-term rehabilitation goal where a strong therapy team and compassionate frontline caregivers can drive meaningful recovery, provided there is active family or resident advocacy on site. The reviews consistently point to capable physical, occupational, and speech therapy as a core strength, with therapists who engage patients and push for progress. For families willing to stay closely involved, checking in regularly, coordinating with staff, and monitoring daily routines, Brookhaven can deliver tangible gains during a focused rehab stay.
Those considering Brookhaven should also weigh who may want to look elsewhere. The facility is not a reliable fit for long-term skilled nursing if consistent daily care, predictable operations, and strong, overarching governance are priorities. hospice care, in particular, raises serious red flags in the accounts, with repeated concerns about safety, cleanliness, and compassionate attention. Prospective residents needing comprehensive, uninterrupted end-of-life care or a consistently responsive staff across all shifts may prefer facilities with stronger staffing ratios and clearer accountability.
On the positive side, therapy stands out as a clear lever for satisfaction. The best-received remarks highlight the therapists as a bright spot within the care continuum, and several families note that staff members go above and beyond to keep loved ones engaged and comfortable. When the clinical team is at its best, communication with families improves, with updates and involvement that reassure relatives who are geographically separated. The overall atmosphere can feel welcoming and hopeful during a rehab stay, especially when paired with attentive therapists.
However, the most troubling themes in the reviews center on understaffing, inconsistent responsiveness, and quality control gaps. Delays in pain medication and basic needs, shared bathrooms that heighten discomfort and delays, and instances of rude or unhelpful behavior from some staff members undermine trust. There are also repeated accusations of poor communication from leadership, with questions about who is responsible for decisions and follow-through. The hospice unit, in particular, is described as unsafe and neglected by some families, including reports of falls, poor hygiene, and inadequate end-of-life care, creating a profound mismatch between expectations and experience.
These pros and cons do not balance evenly for all potential residents. For a rehab patient, strong therapy teams and attentive frontline care can offset many day-to-day irritants, especially when a family member stays closely involved and pushes for timely attention and clear updates. Yet for anyone evaluating long-term residence or hospice, the consistency and accountability gaps highlighted by multiple families weigh heavily. Brookhaven can offer meaningful rehab outcomes and compassionate moments, but the risk of staffing bottlenecks, communication breakdowns, and safety concerns remains a central consideration.
Practical next steps for prospective families are clear. Begin with an in-person evaluation to observe therapy sessions, tour living spaces, and note the nurse and aide coverage during typical shifts. Ask pointed questions about pain management timelines, room options (private versus shared), cleanliness standards, and how staff communicate changes in care plans. Request current staffing ratios, incident logs, and a direct conversation with therapy leadership about program goals and expectations. Speak with current residents or their families about daily routines, and if hospice care is a consideration, demand a transparent briefing on safety protocols and end-of-life care practices. Only with thorough due diligence can the fit be truly judged.
Skilled Nursing Facility
Activities off-site
Bath tubs
Beautician on-site
Devotional services off-site
Indoor common areas
Outdoor common areas
Private
Respite or short term stays offered
Wheelchair accessible showers
Springfield-Branson Regional (3 miles away)
High acuity care
Incontinence care
Kosher
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
Understanding Home Health Care: A Comprehensive Guide
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers