Brookhaven Nursing & Rehab

Pros

• The nursing staff at Brookhaven demonstrated kindness and a commitment to providing excellent care, particularly during challenging times.
• The Director over the nurses was approachable and available to address concerns, showing genuine dedication to patient care.
• Therapy services received positive feedback for their effectiveness in aiding recovery.
• Some staff members expressed gratitude towards the aides and nurses for their hard work and compassion.
• Despite initial challenges, some families found that the quality of care improved significantly due to the attentiveness of the nursing team.

Cons

• The facility failed to provide adequate pain management for the mother, resulting in prolonged suffering and neglect of her medical needs.
• Staff members appeared overwhelmed and disorganized, leading to poor communication and care delays for patients.
• There were allegations of dishonesty from the staff regarding medication administration and patient care, creating distrust between family members and the facility.
• The environment was described as unclean, with dirty bathrooms and sticky floors, raising concerns about hygiene standards.
• There were complaints about inadequate physical therapy services, as patients were not properly encouraged to engage in necessary exercises for recovery.
• Families felt their loved ones were being discriminated against due to mobility issues, leading to frustration over accessibility accommodations.
• Initial experiences were marred by cold rooms and unsatisfactory meals, leaving families dissatisfied with their loved one's living conditions.
• The presence of social services seemed to exacerbate issues rather than resolve them, causing confusion and dissatisfaction among families seeking help.

Review

The reviews regarding Brookhaven facility present a mixed bag of experiences, ranging from significant concerns about patient care and staff responsiveness to instances of commendable nursing staff. The expressions of dissatisfaction predominantly revolve around inadequate pain management, perceived neglect, and communication issues between relatives and the facility staff. As families navigate the already challenging dynamics of caring for elderly loved ones, experiences at Brookhaven raise serious red flags that potential patients and their families should consider before making decisions about care.

One recurring theme in multiple accounts is the failure to adequately manage pain for residents. An 82-year-old woman with broken bones in her feet experienced excruciating pain during her stay due to a lack of timely administration of necessary medications. Despite having a prescription for hydrocodone, she was given only Tylenol during critical hours when qualified personnel were allegedly unavailable to dispense medication from the emergency kit. The family highlighted their attempts to communicate concerns directly with the nursing staff, bringing attention to their loved one's distressing condition. Ultimately, even after intervention by family members who brought medication from outside, it became evident that there had been systemic failures within the facility concerning proper medication management.

Additionally, issues concerning transparency and honesty among staff were reported. One reviewer detailed an encounter where they felt outright lied to by employees regarding whether their loved one had received prescribed medications. Despite assurances from nursing staff that proper care protocols were followed — indicating that the patient had indeed received hydrocodone on several occasions — subsequent conversations revealed discrepancies that fueled distrust between families and caregivers at Brookhaven. These unsettling encounters lead many families to feel as though they are navigating an environment where accountability is lacking.

Moreover, negative experiences extend beyond medication mismanagement and into broader treatment practices within the facility’s rehabilitation program. Another review recounted a relative who was supposed to engage in daily physical therapy exercises but was instead left stationary in a wheelchair without adequate support or guidance on using his walker properly. Such neglect resulted in severe consequences; when medical intervention eventually became necessary due to complications from injuries, significant damage had occurred because he was not receiving appropriate rehabilitative care while at Brookhaven.

Conditions within the facility itself also drew criticism, particularly related to cleanliness and maintenance standards. Reviews describe dirty bathrooms with unkempt surfaces which leave residents at risk for infections or further health complications — aspects especially concerning for those recovering from surgeries or dealing with chronic illness conditions requiring precise hygiene standards. Together these observations point toward systemic issues in both staffing proportions and operational protocols that undermine patient dignity and safety.

Despite these adverse experiences reported by many reviewers, there are pockets of positivity regarding individual staff members' efforts – most notably among some nurses who have garnered praise for their compassion during difficult times. While some family members expressed gratitude towards specific nursing personnel who went above and beyond expectations despite working under stressful conditions marked by short staffing issues during peak times like shift changes or mealtimes, this aspect fails to mitigate overall shortcomings identified within care strategies established by Brookhaven’s administration.

In conclusion, while certain elements within Brookhaven reflect commendable caregiving behavior demonstrated by individual nurses or supportive administrative figures eager to address concerns when raised directly; systemic deficiencies relating primarily to medication management protocols resulting in unnecessary suffering ultimately plague this institution’s reputation as a reliable place for elder care services today. Prospective residents’ families need vigilant awareness surrounding these patterns – evaluating firsthand observations alongside feedback shared through various reviews before committing loved ones into this setting will be crucial in ensuring safe transitioning toward rehabilitation goals effectively tailored towards each individual's needs moving forward.

Restaurants

• China Wok (0.3 miles)
• Sonic Drive-In (0.5 miles)
• Waffle House (0.5 miles)
• Wendy's (1.9 miles)
• Tortilleria Perches (2.4 miles)
• Wendy's (2.5 miles)
• Springfield Brewing Company (2.9 miles)

Places of Worship

• Servicio De Educacion CRSTN Springfield (0.5 miles)
• Grand Oak Baptist Mission Center (0.9 miles)
• Jefferson Ave Baptist Church (3.6 miles)
• First & Calvary Presbyterian Church (3.6 miles)
• Solid Rock Church (3.8 miles)
• James River Church - West Campus (4.1 miles)
• Messiah Lutheran Church (4.2 miles)

Parks

• Rutledge-Wilson Farm Park (1.2 miles)
• Mizumoto Japanese Stroll Garden (2.5 miles)
• Nathanael Greene Park (2.6 miles)
• Phelps Grove Park (3.7 miles)
• Chesterfield Park (4.6 miles)

Hospitals

• Bayless Automotive Companies (1.6 miles)
• Cox Medical Center-North (3.4 miles)
• Cox North Hospital (3.5 miles)
• Emergency Department North (3.5 miles)
• Mercy MRI (4.4 miles)
• St John's Regional Health Center (4.4 miles)
• Mercy Children's Hospital (4.6 miles)

Physicians

• QPS Bio-Kinetic (1.7 miles)
• Bethesda Medical Care (2.8 miles)
• Northside Family Clinic (2.8 miles)
• St John's Clinic-Family Medical (2.8 miles)
• Rex Eugene Taber, MD (3.5 miles)
• Pratibha Agarwal, MD (3.5 miles)
• Krishnendu Ghosh, MD (3.5 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walmart Pharmacy (2.9 miles)
• Fashioned by Jaye (3 miles)
• Walgreens (3.2 miles)
• Tybg (3.4 miles)
• Dan's Discount Drug Mart (3.4 miles)
• Family Pharmacy (3.7 miles)

Transportation

• Thrifty Car Rental (3 miles)
• Springfield-Branson National Airport (SGF) (3.5 miles)
• SGF - Baggage Claim (3.5 miles)
• Runway 14 (4.2 miles)

Cafes

• Mudhouse (3 miles)
• The Coffee Ethic (3.1 miles)
• Gailey's Breakfast Cafe (3.1 miles)
• The Riverbend (3.5 miles)