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2.6 from 34 reviews
5 stars
12
4 stars
0
3 stars
2
2 stars
3
1 stars
17
Overall Review of Brookhaven Nursing & Rehab
common7 reviews mention this
Caring staff stands out
Many residents’ families describe staff who are kind and attentive to health needs.
Across the reviews, families repeatedly say the nurses and aides showed real compassion and went beyond basic duties. Several people also describe positive, encouraging interactions and regular updates, especially when families weren’t there in person. One review notes a rough start on admission before the nursing care improved, with the director staying available for concerns. Even with other complaints, multiple reviewers still single out caring effort from day-to-day caregivers.
caveat7 reviews mention this
Care can be inconsistent
Multiple reviews describe lapses in care that left families deeply dissatisfied.
Some reviewers say their loved ones did not receive the care they needed, pointing to neglect-related outcomes such as falls and worsening medical situations. There are also accounts of medication not being available or administered as expected, along with concerns about follow-through after reported pain or other issues. A separate review describes hospice care problems, including a shared bathroom setup and safety concerns leading to repeated falls. While a few families report excellent care, the negative reviews focus strongly on reliability and quality during key moments.
caveat4 reviews mention this
Staffing and communication gaps
Several reviewers mention short staffing and poor handoffs between teams.
Some families describe difficulty getting timely responses, including situations tied to after-hours coverage and “who was qualified” to administer medication. Others mention that communication felt inconsistent, with responsibility being passed around and follow-through lagging. A visiting-related complaint also ties the experience to being short staffed and unable to accommodate a window visit request. Even in reviews that praise portions of care, these issues show up as recurring friction points for families trying to coordinate needs and expectations.
caveat2 reviews mention this
Food service draws complaints
Food timing and texture come up as recurring problems in reviews.
A reviewer describes meals as delayed and consistently cold, with long waits after the food is ordered or delivered. Another review mentions supper being very tough and hard to chew after admission when expectations weren’t met. Together, these accounts suggest dining quality and meal delivery reliability can be hit-or-miss.
caveat3 reviews mention this
Rehab and wound care concerns
Several reviews raise concerns about therapy follow-through and wound care.
One review says physical therapy wasn’t focused on walking as expected for a patient using a walker, and that abnormal pain and discharge weren’t handled with urgency. Another reviewer’s account describes worsening wound conditions that ultimately required additional surgery, alongside complaints about cleanliness in bathrooms. On the other hand, one review explicitly calls the therapists a strong point, and another says therapy did a great job. The overall theme is that rehabilitation and care coordination can vary by situation.
caveat2 reviews mention this
Hospice unit experiences are troubling
Reviews that mention hospice describe major quality and safety issues.
Two reviews specifically point to hospice care concerns, including shared bathroom arrangements and repeated falls. One of these accounts also describes the unit as very unsanitary and says quality care at the end of life was not met. Another review emphasizes lack of needed care during the hospice period and includes dissatisfaction with how staff responded. These comments are highly negative and appear distinct from general praise of caregiving elsewhere.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
90 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Springfield-Branson Regional (3 miles away)
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
China Wok (0.3 miles)
Sonic Drive-In (0.5 miles)
Waffle House (0.5 miles)
Wendy's (1.9 miles)
Tortilleria Perches (2.4 miles)
Wendy's (2.5 miles)
Springfield Brewing Company (2.9 miles)
Places of Worship
Servicio De Educacion CRSTN Springfield (0.5 miles)
Grand Oak Baptist Mission Center (0.9 miles)
Jefferson Ave Baptist Church (3.6 miles)
First & Calvary Presbyterian Church (3.6 miles)
Solid Rock Church (3.8 miles)
James River Church - West Campus (4.1 miles)
Messiah Lutheran Church (4.2 miles)
Parks
Rutledge-Wilson Farm Park (1.2 miles)
Mizumoto Japanese Stroll Garden (2.5 miles)
Nathanael Greene Park (2.6 miles)
Phelps Grove Park (3.7 miles)
Chesterfield Park (4.6 miles)
Hospitals
Bayless Automotive Companies (1.6 miles)
Cox Medical Center-North (3.4 miles)
Cox North Hospital (3.5 miles)
Emergency Department North (3.5 miles)
Mercy MRI (4.4 miles)
St John's Regional Health Center (4.4 miles)
Mercy Children's Hospital (4.6 miles)
Physicians
QPS Bio-Kinetic (1.7 miles)
Bethesda Medical Care (2.8 miles)
Northside Family Clinic (2.8 miles)
St John's Clinic-Family Medical (2.8 miles)
Rex Eugene Taber, MD (3.5 miles)
Pratibha Agarwal, MD (3.5 miles)
Krishnendu Ghosh, MD (3.5 miles)
Pharmacies
Walgreens (1.8 miles)
Walmart Pharmacy (2.9 miles)
Fashioned by Jaye (3 miles)
Walgreens (3.2 miles)
Tybg (3.4 miles)
Dan's Discount Drug Mart (3.4 miles)
Family Pharmacy (3.7 miles)
Transportation
Thrifty Car Rental (3 miles)
Springfield-Branson National Airport (SGF) (3.5 miles)
Brookhaven Nursing & Rehab on seniors.fyi includes 5 photos including images showing interior, living room, walkway, architecture, entrance, artwork, fireplace, television, and more.
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90 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Springfield-Branson Regional (3 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Friendly atmosphere, presentable private rooms, and on-site activities.
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Comprehensive Exploration of Living Wills and Other Advance Directives
A Detailed Exploration of Living Wills and Advance Directives
