Brookhaven Nursing & Rehab

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Brookhaven Nursing & Rehab

3405 West Mt Vernon, Springfield, MO 65802

For more information about senior living options: (844) 490-3973

1.8 from 6 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The nursing staff at Brookhaven demonstrated kindness and a commitment to providing excellent care, particularly during challenging times.
  • pro The Director over the nurses was approachable and available to address concerns, showing genuine dedication to patient care.
  • pro Therapy services received positive feedback for their effectiveness in aiding recovery.
  • pro Some staff members expressed gratitude towards the aides and nurses for their hard work and compassion.
  • pro Despite initial challenges, some families found that the quality of care improved significantly due to the attentiveness of the nursing team.

Cons

  • pro The facility failed to provide adequate pain management for the mother, resulting in prolonged suffering and neglect of her medical needs.
  • pro Staff members appeared overwhelmed and disorganized, leading to poor communication and care delays for patients.
  • pro There were allegations of dishonesty from the staff regarding medication administration and patient care, creating distrust between family members and the facility.
  • pro The environment was described as unclean, with dirty bathrooms and sticky floors, raising concerns about hygiene standards.
  • pro There were complaints about inadequate physical therapy services, as patients were not properly encouraged to engage in necessary exercises for recovery.
  • pro Families felt their loved ones were being discriminated against due to mobility issues, leading to frustration over accessibility accommodations.
  • pro Initial experiences were marred by cold rooms and unsatisfactory meals, leaving families dissatisfied with their loved one's living conditions.
  • pro The presence of social services seemed to exacerbate issues rather than resolve them, causing confusion and dissatisfaction among families seeking help.

Review

The reviews regarding Brookhaven facility present a mixed bag of experiences, ranging from significant concerns about patient care and staff responsiveness to instances of commendable nursing staff. The expressions of dissatisfaction predominantly revolve around inadequate pain management, perceived neglect, and communication issues between relatives and the facility staff. As families navigate the already challenging dynamics of caring for elderly loved ones, experiences at Brookhaven raise serious red flags that potential patients and their families should consider before making decisions about care.

One recurring theme in multiple accounts is the failure to adequately manage pain for residents. An 82-year-old woman with broken bones in her feet experienced excruciating pain during her stay due to a lack of timely administration of necessary medications. Despite having a prescription for hydrocodone, she was given only Tylenol during critical hours when qualified personnel were allegedly unavailable to dispense medication from the emergency kit. The family highlighted their attempts to communicate concerns directly with the nursing staff, bringing attention to their loved one's distressing condition. Ultimately, even after intervention by family members who brought medication from outside, it became evident that there had been systemic failures within the facility concerning proper medication management.

Additionally, issues concerning transparency and honesty among staff were reported. One reviewer detailed an encounter where they felt outright lied to by employees regarding whether their loved one had received prescribed medications. Despite assurances from nursing staff that proper care protocols were followed — indicating that the patient had indeed received hydrocodone on several occasions — subsequent conversations revealed discrepancies that fueled distrust between families and caregivers at Brookhaven. These unsettling encounters lead many families to feel as though they are navigating an environment where accountability is lacking.

Moreover, negative experiences extend beyond medication mismanagement and into broader treatment practices within the facility’s rehabilitation program. Another review recounted a relative who was supposed to engage in daily physical therapy exercises but was instead left stationary in a wheelchair without adequate support or guidance on using his walker properly. Such neglect resulted in severe consequences; when medical intervention eventually became necessary due to complications from injuries, significant damage had occurred because he was not receiving appropriate rehabilitative care while at Brookhaven.

Conditions within the facility itself also drew criticism, particularly related to cleanliness and maintenance standards. Reviews describe dirty bathrooms with unkempt surfaces which leave residents at risk for infections or further health complications — aspects especially concerning for those recovering from surgeries or dealing with chronic illness conditions requiring precise hygiene standards. Together these observations point toward systemic issues in both staffing proportions and operational protocols that undermine patient dignity and safety.

Despite these adverse experiences reported by many reviewers, there are pockets of positivity regarding individual staff members' efforts – most notably among some nurses who have garnered praise for their compassion during difficult times. While some family members expressed gratitude towards specific nursing personnel who went above and beyond expectations despite working under stressful conditions marked by short staffing issues during peak times like shift changes or mealtimes, this aspect fails to mitigate overall shortcomings identified within care strategies established by Brookhaven’s administration.

In conclusion, while certain elements within Brookhaven reflect commendable caregiving behavior demonstrated by individual nurses or supportive administrative figures eager to address concerns when raised directly; systemic deficiencies relating primarily to medication management protocols resulting in unnecessary suffering ultimately plague this institution’s reputation as a reliable place for elder care services today. Prospective residents’ families need vigilant awareness surrounding these patterns – evaluating firsthand observations alongside feedback shared through various reviews before committing loved ones into this setting will be crucial in ensuring safe transitioning toward rehabilitation goals effectively tailored towards each individual's needs moving forward.

Features

Housing

  • 90 resident community capacity 90 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Springfield-Branson Regional (3 miles away) Springfield-Branson Regional (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Brookhaven Nursing & Rehab in Springfield, MO is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community boasts an array of amenities, including a beauty salon for pampering and grooming needs, cable or satellite TV for entertainment, community-operated transportation for convenient outings, a computer center for staying connected, a dining room offering delicious meals, a fitness room for physical exercise, fully furnished accommodations for a comfortable living environment, a gaming room for leisure activities, a serene garden for relaxation, housekeeping services to maintain cleanliness, kitchenettes in each unit for personal meal preparation if desired, assistance with move-in coordination to simplify the transition process, outdoor spaces to enjoy fresh air and nature, private bathrooms for privacy and convenience, restaurant-style dining experience to enjoy delicious meals with fellow residents, a small library for quiet reading time, telephones in each unit to stay connected with loved ones, a wellness center offering various health services and programs, and Wi-Fi/high-speed internet access to cater to the technological needs of residents.

In terms of care services provided at Brookhaven Nursing & Rehab in Springfield, the community ensures 24-hour supervision to guarantee safety and peace of mind. Assistance with activities of daily living is available to promote independence while providing necessary support. This includes assistance with bathing, dressing, and transfers. The community also offers specialized care such as diabetes diet management and medication management. Special dietary restrictions are accommodated during meal preparation and service. Transportation arrangements are made for residents' convenience.

Residents at Brookhaven Nursing & Rehab can engage in various activities organized by the staff, including concierge services to meet individual needs and preferences. Fitness programs are offered to promote physical well-being. Planned day trips provide opportunities for exploration and adventure. Resident-run activities encourage social interaction among peers. Scheduled daily activities ensure there is always something exciting happening within the community.

Additionally, the community's location in Springfield, MO offers convenient access to numerous amenities and services nearby. There are 4 cafes, 5 parks, 19 pharmacies, 22 physicians, 31 restaurants, 4 transportation options, 8 places of worship, and 7 hospitals within close proximity to Brookhaven Nursing & Rehab.

Overall, Brookhaven Nursing & Rehab in Springfield, MO is a vibrant and well-equipped assisted living community that prioritizes the comfort, care, and satisfaction of its residents.

Nearby Places of Interest

Restaurants

  • China Wok (0.3 miles)
  • Sonic Drive-In (0.5 miles)
  • Waffle House (0.5 miles)
  • Wendy's (1.9 miles)
  • Tortilleria Perches (2.4 miles)
  • Wendy's (2.5 miles)
  • Springfield Brewing Company (2.9 miles)

Places of Worship

  • Servicio De Educacion CRSTN Springfield (0.5 miles)
  • Grand Oak Baptist Mission Center (0.9 miles)
  • Jefferson Ave Baptist Church (3.6 miles)
  • First & Calvary Presbyterian Church (3.6 miles)
  • Solid Rock Church (3.8 miles)
  • James River Church - West Campus (4.1 miles)
  • Messiah Lutheran Church (4.2 miles)

Parks

  • Rutledge-Wilson Farm Park (1.2 miles)
  • Mizumoto Japanese Stroll Garden (2.5 miles)
  • Nathanael Greene Park (2.6 miles)
  • Phelps Grove Park (3.7 miles)
  • Chesterfield Park (4.6 miles)

Hospitals

  • Bayless Automotive Companies (1.6 miles)
  • Cox Medical Center-North (3.4 miles)
  • Cox North Hospital (3.5 miles)
  • Emergency Department North (3.5 miles)
  • Mercy MRI (4.4 miles)
  • St John's Regional Health Center (4.4 miles)
  • Mercy Children's Hospital (4.6 miles)

Physicians

  • QPS Bio-Kinetic (1.7 miles)
  • Bethesda Medical Care (2.8 miles)
  • Northside Family Clinic (2.8 miles)
  • St John's Clinic-Family Medical (2.8 miles)
  • Rex Eugene Taber, MD (3.5 miles)
  • Pratibha Agarwal, MD (3.5 miles)
  • Krishnendu Ghosh, MD (3.5 miles)

Pharmacies

  • Walgreens (1.8 miles)
  • Walmart Pharmacy (2.9 miles)
  • Fashioned by Jaye (3 miles)
  • Walgreens (3.2 miles)
  • Tybg (3.4 miles)
  • Dan's Discount Drug Mart (3.4 miles)
  • Family Pharmacy (3.7 miles)

Transportation

  • Thrifty Car Rental (3 miles)
  • Springfield-Branson National Airport (SGF) (3.5 miles)
  • SGF - Baggage Claim (3.5 miles)
  • Runway 14 (4.2 miles)

Cafes

  • Mudhouse (3 miles)
  • The Coffee Ethic (3.1 miles)
  • Gailey's Breakfast Cafe (3.1 miles)
  • The Riverbend (3.5 miles)

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