Springfield Skilled Care Center and The Lodges
Save2401 West Grand Street, Springfield, MO 65802
For more information about senior living options: (844) 490-3973
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They do the best they can. They have great activities for residents. Excellent workers here now, excited for the changes. Under new management, things are really looking up. Under new management and making new progress. New team is really making a difference. All new leadership working to create a positive atmosphere. Such an amazing team that works here. They truly love the patients and give great care. Amazing team that gives great care!
The facility is infested with bed bugs, roaches, and mice. Under Kelly's leadership, the facility has declined and bullying is allowed, including by a nurse named Erin toward CNAs. Residents have been screamed at, cursed at, and called names by staff. Nurses reportedly refuse to give residents their pain medications. Management does not communicate privately and appears not to address concerns properly. Security is lax, with doors left wide open and IDs not checked. Medications are discontinued or added at random, with vital aspects missing due to supply issues. The building is run-down; the budget is described as a joke; maintenance is slow and equipment frequently fails. There are never enough linens, meals are poor, and dietary needs are not respected. Theft is rampant and residents' belongings go missing; communication with families is poor. Staffing issues include high turnover, under-trained workers, laziness, and unconscionable wages. Many view the facility as something that should be shut down, accusing it of neglect and prioritizing money over residents' care.The collection of accounts paints a complicated and often troubling portrait of Springfield Skilled Care and the Lodges, a facility that has been described by many as being in a volatile state of transition. On one hand, there are recurring acknowledgments that some things are getting better under new leadership, and that certain staff members are devoted, caring, and capable. On the other hand, a large cluster of reviewers express deep concern about safety, dignity, and basic quality of care. They describe a place where changes are uneven, tensions between staff and administration remain high, and serious problems - ranging from bullying and disrespect to infestations and medication mismanagement - continue to undermine residents' well-being.
A central thread in the critiques centers on management and interpersonal dynamics. Several reviews single out a leader named Kelly, whose approach is described as a mixed bag: some praise has been offered for reform-minded efforts, but multiple commenters say Kelly's tenure has allowed bullying to flourish, particularly by a nurse named Erin. Critics allege Erin treats aides and residents with contempt, screaming and cursing, and that complaints against such behavior have led to firing in some instances, fostering fear and discouraging others from speaking up. There is a broad call for a zero-tolerance policy against bullying and for stronger protection of aides, who feel marginalized and expected to bear the brunt of difficult situations without equitable treatment. Several reviewers emphasize the importance of respectful, private conversations instead of public displays and insist that communication with families and staff be improved.
Beyond management culture, many reviewers raise urgent red flags about safety, cleanliness, and the overall living environment. Infestations are a recurring theme - bed bugs, roaches, and mice are mentioned repeatedly as a problem that has persisted or worsened. Residents and their families complain about muddled or inconsistent care practices, including delays or failure to administer pain medications when requested, which some viewers tie to broader staffing and budgetary shortcomings. The physical plant is called run-down by critics who describe frequent equipment failures, insufficient linens, and an environment that feels dirty or neglected at times. The concern is not only about comfort but about the potential for real harm when medications, nutrition, or basic hygiene services are unreliable.
Despite the grim tone of many reviews, there are pockets of praise and optimism within the same body of feedback. A number of residents and supporters speak highly of the care they receive from particular staff members or teams. Some residents note that they are cared for with consistent attention, enjoy activities, enjoy having a private bed and meals, and feel supported by the activities staff - praising individuals like Cindy and Tammy in activities, and appreciating the presence of personal care and therapy services. Several accounts mention "new management" or "under new leadership" as a turning point that has brought improvements, and others express gratitude for the sense of community and the opportunity to engage in meaningful activities and social interactions. In a few cases, reviewers describe positive experiences with therapy services, dining, and the overall sense that staff are trying to do better.
There are also profound critiques about the operational side of the facility. Several accounts describe long-standing complaints about administrative responsiveness and accountability. Some reviewers claim paperwork and access to loved ones' information can take far too long - months or even years - while security and visitor procedures are described as lax or confusing, with doors left open or IDs not consistently checked. The sense of instability is reinforced by frequent staff turnover and a perception that the facility prioritizes financial considerations over resident welfare. The term "draconian" is used by some to describe the rules, and several reviewers attribute high turnover and low morale to underfunding, insufficient training, and what they view as misaligned priorities.
A not-insignificant portion of the narratives escalates into strongest warnings: 0-star or "zero stars" assessments, calls for the facility to be shut down, and explicit advice to avoid bringing loved ones here. The most pointed critiques center on perceived neglect, failure to respond to emergencies, and allegations that residents' health and safety are compromised for the sake of budgets or appearances. Some reviewers allege improper handling of mental health and medical care, citing delays in medication administration and a lack of timely medical attention during crises. There are even claims that inspections reveal significant violations and that remedies, if pursued, are slow or insufficient. The tone in these accounts is urgent, urging prospective families to seek alternatives to prevent harm.
Amid these strong tensions, several voices emphasize the positive potential of renewed leadership. In these notes, administrators and the new team are described as listening, coordinating better with staff, and introducing changes that begin to shape a more hopeful environment. Reviewers who identify themselves as staff or long-standing members of the care team often express cautious optimism, acknowledging that while improvements have begun, there remains much work to do. They see promise in stronger collaboration, better interdisciplinary teamwork, and efforts to create a more positive, resident-centered atmosphere - even if the progress is incremental and uneven.
Overall, the narrative surrounding Springfield Skilled Care and the Lodges is a mosaic of praise and alarm. The facility is portrayed as a place with potential but beset by ongoing structural and cultural problems that threaten resident safety and dignity. The recurring themes - bullying, inadequate communication, safety lapses, pest and cleanliness concerns, and mixed experiences with care quality - suggest that any credible improvement plan must center on stronger accountability, consistent staffing, rigorous pest and hygiene controls, reliable medication management, and a culture that respects aides, nurses, residents, and families alike. For families considering placement, the message here is clear: investigate thoroughly, demand transparency, and weigh the risks and benefits carefully, recognizing that while some residents may experience meaningful improvement, others may face ongoing, serious challenges that require immediate and sustained attention.
99 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Springfield-Branson Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Springfield Skilled Care Center and The Lodges in Springfield, MO is a premier assisted living community offering a range of care services for seniors. With a focus on respite care and skilled nursing facility options, residents can receive the support they need in a comfortable and well-equipped environment.
Residents at this community can enjoy a variety of amenities designed to enhance their quality of life. From a beauty salon where they can get pampered to cable or satellite TV in their rooms, there are plenty of ways to relax and stay entertained. Community-operated transportation is available for outings and appointments, and there is also a computer center for staying connected with loved ones. The dining room offers restaurant-style dining with delicious meals prepared by the staff. Other amenities include a fitness room, gaming room, garden, housekeeping services, kitchenette, outdoor space, small library, telephone service, transportation arrangement (non-medical), wellness center, and Wi-Fi/ high-speed internet access.
The care services provided at the Springfield Skilled Care Center and The Lodges ensure that residents receive around-the-clock support. With a 24-hour call system and supervision, help is always just a call away. Trained staff offer assistance with activities of daily living such as bathing and dressing while also providing aid with transfers when needed. Medication management is available for those who require it, along with diabetes diet support and meal preparation services. A mental wellness program is implemented to promote emotional well-being among residents.
In terms of dining options, special dietary restrictions are accommodated to ensure that residents' nutritional needs are met.
To keep residents engaged and active, an array of activities are offered on a daily basis. Fitness programs encourage physical health while planned day trips provide opportunities for exploration and recreation. Resident-run activities give individuals the chance to contribute their ideas while scheduled daily activities offer diverse entertainment options.
Located in close proximity to various amenities in the surrounding area, this assisted living community provides convenience and accessibility. Nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals contribute to a well-rounded lifestyle for residents.
The Springfield Skilled Care Center and The Lodges is dedicated to creating a supportive and vibrant environment where seniors can thrive while receiving the assistance they need.
Springfield Skilled Care Center and The Lodges is located at 2401 West Grand Street, Springfield, MO 65802 in Greene County, Missouri
Springfield Skilled Care Center and The Lodges on seniors.fyi includes 5 photos including images showing interior, dining, decor, building, brick wall, landscaping, garden, television, and more.
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The deductibility of assisted living expenses on taxes hinges on factors like the individual's medical condition and service nature, typically requiring the resident to be "chronically ill" per IRS definitions. Taxpayers may deduct eligible medical expenses related to personal care services but generally not rent unless primarily for medical care, and they should maintain thorough documentation to support claims while considering itemizing versus standard deductions.
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