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2.7 from 66 reviews
5 stars
17
4 stars
10
3 stars
4
2 stars
3
1 stars
32
Overall Review of Springfield Skilled Care Center and The Lodges
differentiator12 reviews mention this
New management brings visible progress
Residents and staff describe meaningful improvements under new leadership.
Multiple recent reviews credit new management with making the facility cleaner and improving day-to-day operations. Several also mention more engaging activities and an overall more positive atmosphere since leadership changed. A few reviews acknowledge there is still room to improve, even while describing things as looking better than before.
caveat7 reviews mention this
Cleanliness and pest concerns recur
Some residents and visitors report recurring cleanliness and pest problems.
A number of negative reviews describe the building as dirty and mention pests such as bed bugs, roaches, and mice. Those same reviews also mention ongoing unpleasant odors. One resident says they have not seen pests since they have been there, but that does not align with the repeated negative descriptions from other reviewers.
caveat6 reviews mention this
Staffing strains show up in reviews
Several reviews point to staffing shortages and limited resources.
Some reviewers say the staff are overworked or that call-ins and turnover affect care. Others specifically mention limited access to needed supplies and describe delays in help when requests are urgent. At the same time, several positive reviews say staff do their best and try to accommodate resident needs.
caveat4 reviews mention this
Communication problems make access hard
Some families describe difficulty reaching residents and management by phone.
Several negative reviews describe not being able to get through on the phone, being hung up on, or having trouble getting timely information. Others mention that they could not reach a resident when trying to talk or confirm arrangements. These complaints stand out because a separate set of reviews describes good day-to-day support from staff, suggesting the issue may be inconsistent.
caveat6 reviews mention this
Medication handling is a major divide
Reviews highlight serious concerns and also some positive experiences with medications.
Several negative reviews claim residents did not receive needed medications on time, had medications refused, or experienced medication errors. Some also describe medication being mishandled in ways that affected care or required urgent hospital attention. In contrast, at least one positive review says they receive medicine daily and feel supported, which underscores how differently residents describe medication experience.
common4 reviews mention this
Activities are a bright spot
Many residents mention activities as part of daily life.
Some reviews describe good activity programming and staff who help residents with projects and staying engaged. Others also mention regular grooming or care routines alongside the activities experience. Even with complaints elsewhere, these mentions suggest activities are one of the more consistently described parts of life at the facility.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
99 resident community capacity
Types of Care
Assisted Living
Respite Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Springfield-Branson Regional (5 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.4 miles)
Walmart Pharmacy (1.6 miles)
Fashioned by Jaye (1.9 miles)
CVS Pharmacy (2.7 miles)
Walgreens (2.8 miles)
Walgreens (2.9 miles)
Walgreens (3 miles)
Places of Worship
Grand Oak Baptist Mission Center (0.6 miles)
Servicio De Educacion CRSTN Springfield (1.9 miles)
Springfield Skilled Care Center and The Lodges on seniors.fyi includes 5 photos including images showing interior, dining, decor, building, brick wall, landscaping, garden, television, and more.
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Springfield Skilled Care Center and The Lodges photos
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Interior
Decor
Building
Dining
Lobby
Interior
Decor
Dining
Landscaping, Building, Garden, and Brick Wall
Television
Lobby
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