Ozark Nursing & Care Ctr

Pros

• Sally and Jamie provide top-notch care for residents.
• Rosa keeps residents' hair looking perfect.
• The nurses are great and CNAs are awesome.
• The staff is friendly and eager to help, and the facility feels homey.
• The owner of the facility is a very sweet man.
• The facility has researched new ways to meet residents' needs to keep them safe.
• The staff keeps families informed, including during COVID.
• Misty, the DON, is dedicated and passionate about patients and the team.

Cons

• The new administration is running the facility into the ground and cares only about herself.
• There is constant drama, gossip, and unprofessional behavior that undermines resident care.
• Safety and hygiene practices are routinely ignored, with a persistent bug problem in the kitchen.
• The administrator bullies staff, uses firing threats, and ignores misconduct by people in her circle.
• Resident care is minimal due to understaffing, undertraining, and insufficient supplies.
• Memory care is unsafe, with areas left unlocked and residents wandering or getting out.
• Long-tenured staff leave because of mismanagement and bullying, leading to high turnover.
• Medications are mishandled or missing, compromising patient safety.
• The facility is described as dirty, with floors not cleaned and belongings going missing, causing further concern.

Review

Since management changed, the facility has become a focal point of intense frustration and concern from many who know it best. Longtime staff who helped keep things running smoothly describe it as a very different place now - drama, instability, and a culture that seems to reward loyalty to the boss's circle rather than true dedication to residents. After more than three years on the job, some workers say the new administration has created a climate where mistakes are punished harshly, and where valuable experience is being pushed out in favor of quick shifts and personal agendas. The overall mood among frontline workers is that the building was thriving before the change, but has since sunk into disarray and an atmosphere of fear rather than collaboration.

A central complaint is the management style itself. In multiple accounts, monthly meetings have become more about venting or posturing from the administrator than about listening to residents' needs or addressing concrete safety and care concerns. There are repeated mentions of bullying, favoritism, and a punitive approach to performance - "if you make one mistake, even after 30 years, we will fire you" - which has driven away many long-standing employees and undermined teamwork on the floor. Staff say drama, gossip, and internal power struggles have seeped into daily operations, distracting from patient care and contributing to a sense of instability that residents and families can feel.

Care quality and safety appear to be suffering in noticeable ways. Several reviewers point to understaffing, insufficient training, and a chronic shortage of essential supplies. They describe a kitchen where cleanliness and proper food-hygiene practices have declined, with pests becoming a problem and the overall safety culture neglected unless someone from state agencies or a dietician is inspecting. In the broader facility, there are persistent reports of memory care being left unlocked, leading to exits and risky situations for residents. Floors and rooms are not consistently cleaned, and residents are sometimes moved without clear communication to nurses or families, creating confusion and compromising individualized care plans. The result, according to those on the ground, is a home that feels less safe and less attentive to the vulnerable residents who depend on it.

The reviews are filled with heartbreakingly specific incidents that underscore these systemic problems. One reviewer recounts a resident in memory care leaving the building and wandering into a nearby business before being found, a situation tied to inadequate safety practices. Another family describes a respite stay during which medications were mismanaged - crucial meds missing, a troubling interaction about crushing pills, and a general sense that the facility did not handle the situation with the transparency and accountability families expect. There are mentions of hospital hotlines signaling concern, missing items, and a culture that sometimes blames the family or the staff rather than addressing root causes. In short, families feel that problems are not only evident but often inadequately addressed, with the burden of reporting and accountability falling on those who already feel stretched thin.

Amid these criticisms, there are vociferous counterpoints from others who work or have worked at the facility or who have had positive experiences with its caregiving staff. Several reviews highlight that nurses and CNAs are dedicated, compassionate, and capable, often carrying the weight of the resident's well-being despite administrative turbulence. Misty, the director of nursing in one account, is singled out for genuine dedication to patients and to the front-line team. A few families also commend the memory care teams for their patience and their willingness to go the extra mile to meet tricky behavioral needs, and some say that the administration's owners genuinely care about residents, even if the current leadership style is deeply flawed. A sense that the facility could be good again with the right leadership runs through these messages, though it is tempered by frank honesty about ongoing problems.

There are also stark warnings about the broader experiences and reputational consequences. Some reviewers accuse the facility of systematically rewarding staff who "fit in" with the administrator's circle while marginalizing those who challenge the status quo. There are even claims that some staff are paid to post glowing reviews, adding to a sense that the public image the facility projects does not match lived experiences on the floor. Yet amid the criticism, a few families express gratitude for the care their loved ones have received, highlighting kindness, warmth, and consistent effort from specific caregivers even when leadership was difficult to tolerate.

In sum, the narrative here is of a facility caught between its past strengths and a troubling present under new management. Frontline workers describe a culture of fear, high turnover, and safety lapses that threaten resident well-being and trust. Families recount a mix of compassion and alarm: moments of exceptional attentiveness and genuine care juxtaposed with episodes of neglect, medication mismanagement, and lost items. Some praise remains for individual staff members and for those who still make an effort to safeguard resident dignity, yet the overarching consensus is that the administration's approach - marked by intimidation, drama, and a focus on control rather than resident-centered care - needs a thorough reevaluation. The owners and leaders are urged to restore accountability, stabilize staffing, and reestablish a safety- and dignity-first culture so that the facility can once again live up to the care its residents deserve.

This area of Ozark, Missouri offers a variety of amenities within close proximity, making it an attractive option for senior living. With several restaurants nearby such as Ozark Mill and The Finley, residents have convenient dining options available. Places of worship like St Joseph the Worker Catholic Church and Open Arms Lutheran Fellowship provide opportunities for spiritual fulfillment. Access to pharmacies such as Walgreens and CoxHealth Pharmacy ensures easy access to medications and healthcare needs. Nearby hospitals like Cox Health Systems and Trust HSC offer quality medical care, while physicians at Cox Health Center Ozark and Life Chiropractic Clinic provide additional healthcare services. For recreational activities, Nixa Rotary Park and Sequiota Park are just a short drive away. Overall, this area of Ozark combines convenience with essential services, making it a desirable location for seniors looking to settle down in a comfortable and accessible community.

Restaurants

• Ozark Mill (0.4 miles)
• Iguana Roja Restaurante (0.7 miles)
• The Finley (0.8 miles)
• Village Inn (1.4 miles)
• Popeyes Louisiana Kitchen (1.5 miles)
• McDonald's (1.8 miles)
• Lambert's Cafe II (3 miles)

Cafes

• The Workshop at Finley Farms (0.5 miles)
• Kingdom Coffee (9.2 miles)

Places of Worship

• St Joseph the Worker Catholic Church (0.5 miles)
• Open Arms Lutheran Fellowship (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (2 miles)
• James River Church (3.4 miles)
• Park Crest Baptist Church (9.3 miles)

Pharmacies

• Walgreens (2.1 miles)
• CoxHealth Pharmacy Ozark (2.9 miles)
• Family Pharmacy (4.7 miles)
• Walgreens (5.6 miles)
• CVS Pharmacy (5.7 miles)
• Family Pharmacy - Spar (6.5 miles)
• Walgreens (8.4 miles)

Hospitals

• Cox Health Systems (2.1 miles)
• Trust HSC (7.6 miles)
• Hulston Cancer Center (8.9 miles)
• Cox South Hospital (9 miles)
• 7th Floor (9 miles)
• Jared Neuroscience Center (9 miles)
• Skaggs Community Hospital Association (9 miles)

Physicians

• Cox Health Center Ozark (2.1 miles)
• Cox Health Center (2.1 miles)
• Ozarks Holistic Dental (2.9 miles)
• Ozark Family Clinic (3 miles)
• Life Chiropractic Clinic / DOT Exams (5.9 miles)
• Fraser Anna MD (6.3 miles)
• Bridges Medical Services (6.4 miles)

Parks

• Nixa Rotary Park (5.6 miles)
• Sequiota Park (8.3 miles)
• Rogersville Community Park (9.4 miles)

Theaters

• Alamo Drafthouse Springfield (9.2 miles)