University Tower Med Pavilion

Pros

• The doctors and nurses are fabulous.
• They would highly recommend Dr. Lindsay Lad for audiology, noting her care for patients and enjoyment of her work.
• The facility is very clean.
• It is described as a one-stop shop for all health care needs.
• The hospital is great, with easy access, parking, and doctors.
• The staff take great care of patients.
• Lindsey, the nurse practitioner, was fantastic and very kind and hospitable.
• The staff were exceptionally professional, and the doctor took time to understand the patient's concerns.

Cons

• They would rate the hospital zero if rating was allowed.
• The parking is not truck-friendly and it can take about 45 minutes to find a spot.
• Providers frequently arrive late, while patients are told to come early, leading to long waits.
• Metal allergy testing has not been completed after four months, with no communication.
• Maternity care was described as horrible, with the infant losing weight and suffering jaundice that were not addressed.
• medications were given without explanations and donor milk never arrived.
• An epidural failed and stitches were given without adequate anesthesia; a nurse performed an exam with fake nails.
• Radiology staff were rude and mishandled IV contrast, preventing the MRI from being finished.
• They waited hours for Dr. Fox and parking validation did not prevent payment, wasting time.
• Dr. Kelly Hendricks is consistently hours behind schedule and disrespectful, with the practice treating patients poorly.

Review

The collection of experiences shared paints a picture of a medical facility that elicits a wide range of emotions, from genuine gratitude for caring professionals to deep frustration with logistics, communication, and some aspects of care. On one end, there are patients who sing praises about individual clinicians and the care they received, and on the other end there are numerous accounts of delays, poor communication, and felt neglect. Taken together, the reviews reveal a complex landscape where a few outstanding providers stand out in contrast to systemic challenges that color the overall perception of the facility.

Parking and access emerge as a recurring source of irritation and stress. Several reviewers describe a single-floor parking area that is hard to navigate - half of the spaces reserved for handicap parking and a clearance of just over seven feet, which can complicate entry for many vehicles. The experience of finding a spot is frequently described as long and exhausting, with one reviewer recounting a 45-minute search for parking. Even when parking is supposedly validated, some patients still pay, which compounds frustration. The parking issue isn't merely inconvenient; it appears to influence the overall impression of quality and efficiency before patients even begin their medical visits.

Scheduling, punctuality, and communication are another major thread running through the reviews. A common complaint is that appointments do not start on time: patients are told to arrive early, only to wait for extended periods while providers run behind. In at least one case, a patient waited an hour while multiple earlier appointment patients were still waiting, leading to a sense that the system prioritizes the schedule over the patient's time. The disconnection extends to referrals and tests: a metal allergy test referred in October had not been completed four months later, and there was a lack of clear communication or follow-through. Several reviewers note attempts to use patient surveys or contact patient advocates, only to feel ignored when responses were not forthcoming.

Maternity care stands out as a particularly troubling episode for several reviewers. One patient describes delivering her first baby in 2024 under conditions that felt unsafe and dismissive: the infant showed significant weight loss (8%) and intense jaundice that was never properly discussed or treated. The account details a pattern of disregard for concerns, medications given without explanation or consent, and even a failed epidural accompanied by the impression that the medical team did not fully address the patient's pain or needs. Donor milk for discharge never arrived, and a nurse performed an exam with fake nails, adding to the impression of care that was rushed and impersonal. The patient reports being told to follow the doctor's instructions without meaningful opportunity to participate in decision-making, and later learned that the patient advocate had not followed up as claimed. The summation from this and similar accounts is a blunt admonition: no one should have a baby there under these conditions.

There are pockets of excellent care and meaningful personal connections within the system, which shows that the facility does not lack compassionate professionals. A nurse practitioner named Lindsey is highlighted as fantastic, described as kind and hospitable during a mid-evening hand injury case. In another positive light, reviewers celebrate audiology care, with a specific mention of Dr. Lindsay Lad as someone who genuinely cares for her patients and makes the experience a positive one. A separate account from a visitor who sought care during a conference in Kansas City praises the staff's professionalism and the doctor's attentiveness, noting that the doctor took time to understand what had been going on. These anecdotes demonstrate that when care teams are engaged and attentive, patients feel seen and supported.

Yet the frustrations with some clinicians are hard to ignore. Several reviews accuse particular doctors of being chronically late or dismissive, with one patient recounting a two-hour delay for an orthopedic appointment and advising others to find another provider if possible. The language used to describe some encounters is pointed and negative, including criticisms of rude or rushed service and a sense that management prioritizes the institution's needs over patient well-being. Another patient expresses that a family member faced medical debt after an expensive, seemingly mismanaged care episode. These accounts underscore a perception that accountability and consistency in professional conduct are not uniform across departments.

Across other encounters, there are notes of mixed quality - some patients report great experiences with the hospital overall, citing cleanliness, a wide range of specialties, and the feel of a "one-stop shop" for health care needs. There are also brief affirmations of positive experiences, such as general praise for the hospital, easy access, and the occasional demonstration of patient-centered care in specific departments. However, these lighter notes are often contrasted with louder, more troubling narratives about delays, communications gaps, and the quality of maternity care, which tend to dominate the overall impression of the institution for many readers.

In summary, the reviews reflect a health system with several strong individual contributors who deliver compassionate, thorough care in specific contexts, alongside systemic factors that many patients found frustrating or unacceptable. Parking and access present practical barriers that compound delays and scheduling issues. Communication gaps - especially around referrals and time management - amplify patient distress and erode trust. The maternity episode described by one patient stands out as a stark call for a comprehensive review of obstetric care, patient education, pain management, and support systems. While some patients leave with gratitude and praise for particular clinicians or departments, the prevailing sentiment for many is a desire for more consistent, timely, and patient-centered care across the facility, paired with clearer communication and accountability at all levels.

This part of Kansas City, Missouri offers a variety of amenities and services that cater to seniors. With multiple restaurants within walking distance, such as Garozzo's Ristorante and John's Big Deck, residents can enjoy diverse dining options. Additionally, there are several pharmacies nearby for easy access to medications and health supplies. For leisure activities, seniors can visit parks like Bar K Dog Bar or Washington Square Park for outdoor recreation. There are also places of worship like Resurrection Downtown for spiritual engagement. Conveniently located hospitals such as Children's Mercy Research Institute and Truman Medical Center ensure quality healthcare services in the vicinity. Transportation options like the KC Streetcar provide seniors with easy mobility around the area. Lastly, with physicians' offices like Orthopedic Health of Kansas City and KC CARE Health Center nearby, residents have access to medical care close by. This part of Kansas City offers a well-rounded environment for senior living with a range of amenities and services to support a comfortable lifestyle.

Restaurants

• Garozzo's Ristorante (0.3 miles)
• John's Big Deck (0.6 miles)
• Johnny's Tavern (0.6 miles)
• Quaff Bar & Grill (0.8 miles)
• RecordBar (0.8 miles)
• Casual Animal Brewing Company (1 miles)
• Taps on Main (1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Costco 0375 (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)
• Sun Fresh (3.7 miles)

Parks

• Bar K Dog Bar (0.6 miles)
• Washington Square Park (1.5 miles)
• Budd Park (2.9 miles)
• Central Park (3.1 miles)
• Historic Hyde Park (3.8 miles)
• Loose Park (5.1 miles)
• Paradise Falls (6.6 miles)

Places of Worship

• Resurrection Downtown (0.9 miles)
• Trinity United Methodist Church (2.9 miles)
• Central United Methodist Church (5.1 miles)
• North Cross United Methodist Church (5.2 miles)

Cafes

• Messenger Coffee Co. (0.9 miles)
• Mildred's (1.2 miles)
• Blip Roasters (1.3 miles)
• Panera Bread (1.6 miles)
• Filling Station (2.3 miles)
• Billie's Grocery (2.6 miles)
• Broadway Cafe (3.7 miles)

Hospitals

• Children's Mercy Research Institute (1.5 miles)
• Truman Medical Center (1.5 miles)
• North Kansas City Hospital (3.3 miles)
• Cambridge A Pre/Post (3.7 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (3.9 miles)
• Saint Luke's Hospital of Kansas City (4.1 miles)

Transportation

• KC Streetcar (1.5 miles)
• Amtrak Kansas City - Union Station (1.5 miles)

Physicians

• Orthopedic Health of Kansas City formerly Drisko, Fee & Parkins ( DFP ) - North Kansas City (2.9 miles)
• KC CARE Health Center (3 miles)
• John D. Eatman, MD (3.2 miles)
• Graham Bruce D (3.3 miles)
• Cerner Healthe Pharmacy (3.4 miles)
• Vibrant Health - Wyandotte Neighborhood Clinics (3.4 miles)
• Mill Creek Park (4.2 miles)