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3.4 from 46 reviews
5 stars
22
4 stars
5
3 stars
3
2 stars
1
1 stars
15
Overall Review of The Pillars Of North County Health & Rehab Center
caveat17 reviews mention this
Smell and cleanliness feel inconsistent
Reports of cleanliness range from very clean to strong odor complaints.
Several residents and families say the building is clean and does not smell, including mentions of fresh environments and rooms that are kept clean. Other reviews describe a strong urine-like smell and other hygiene concerns, with at least a few calling the facility depressing or in need of serious attention. A couple of people specifically connect odor problems with the overall care experience, while others say they were relieved to find no odor during their visit.
caveat5 reviews mention this
Medication and staffing complaints
Residents and families describe medication delays and short-staffing pressure.
Some reviews raise concerns about medication handling, including someone saying they had to wait for medication during a short stay. Others describe weekends or bathing routines as restricted, and at least one review directly criticizes withholding medication. Staffing appears to be a recurring stress point, with complaints that there were not enough aides and nurses to meet residents’ basic needs consistently.
common4 reviews mention this
Therapy gets strong praise
The therapy department is repeatedly described as excellent.
Multiple reviewers point to physical or therapy support as a standout part of the experience. One person calls the Therapy Department top notch, and another describes physical therapy as excellent with adjustments when the resident’s day was difficult. A separate review mentions OT/PT involvement during their time at the facility and contrasts it with expectations about how the stay would go.
caveat4 reviews mention this
Food quality draws mixed feedback
Dining reviews are mixed, with both positive and negative food comments.
Some families say the food looks good, is ample, and meets dietary needs better than expected. Others are dissatisfied, describing food as nasty or not what the resident could eat, and at least one review complains about seasoned meals and paperwork-related issues. Even when meals are discussed positively, it’s usually tied to how the food appeared and whether it was compatible with what the resident could eat.
common24 reviews mention this
Staff support is often praised
Many reviewers highlight staff who are friendly and helpful.
A large share of reviews describe staff members as caring, patient, friendly, and willing to help with day-to-day needs. Families also mention feeling updated about health conditions and appreciated communication during stays. At the same time, a smaller set of reviews report the opposite—rude front desk experiences, negative staff interactions, or concern about compassion—which creates a noticeable split in how people describe day-to-day staff behavior.
caveat2 reviews mention this
Activities feel limited to some
Activities receive uneven mentions from different families.
One review describes outings such as taking residents to events like a baseball game and the casino. Another review says there were no activities on many days due to staffing shortages. That mix suggests activities may depend heavily on staffing availability and scheduling.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Lambert-St Louis International (6 miles away)
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
McDonald's (1.2 miles)
Chili's Grill & Bar (1.2 miles)
Chick-Fil-A (1.2 miles)
KFC (1.7 miles)
Chipotle Mexican Grill (1.8 miles)
Saint Louis Bread Co. (1.8 miles)
Firehouse Subs (1.9 miles)
Pharmacies
Walgreens (1.2 miles)
Schnucks (1.4 miles)
Walgreens (2.1 miles)
CVS Pharmacy (2.6 miles)
Walgreens (2.7 miles)
Schnucks (2.8 miles)
Walgreens (2.9 miles)
Cafes
Starbucks (1.3 miles)
Old Town Donut Shop (2.8 miles)
Made. by Lia (3 miles)
Starbucks (3.9 miles)
Transportation
U-Haul Moving & Storage (2.7 miles)
Southwest Airlines (6.5 miles)
Terminal 2 Parking (6.6 miles)
Metrolink North Hanley Station (6.6 miles)
TSA Security Checkpoint Gates C & D (6.7 miles)
TSA PreCheck A Gates (6.7 miles)
St. Louis Lambert International Airport (STL) (6.7 miles)
Parks
St Ferdinand Park (2.7 miles)
Piasa Park (7.4 miles)
Garfield Park (7.8 miles)
Hospitals
Christian Hospital (3 miles)
Getwebbed Net (8.6 miles)
Saint Anthony's Health Center (8.8 miles)
Alton Memorial Surgery Center (8.8 miles)
Alton Memorial Hospital (8.9 miles)
Saint Anthony's Medical Equipment (9 miles)
DePaul Health Center - Emergency Room (9.4 miles)
Places of Worship
St Ann Catholic School (7.3 miles)
Millennium Temple Church of God in Christ (8.2 miles)
Elm Street Presbyterian Church (9.1 miles)
Physicians
Riverbend Ophthalmology (7.7 miles)
Saint Anthony's Cancer Center of Excellence (8 miles)
The Pillars Of North County Health & Rehab Center is located at 13700 Old Halls Ferry Road, Florissant, MO 63033 in St. Louis County, Missouri
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Senior move management provides specialized support for older adults relocating by assisting with logistics, emotional challenges, and downsizing decisions to ensure a smooth transition to new living environments. These services address the unique needs of seniors and have become increasingly important as baby boomers retire and seek to downsize.
Weight training is vital for seniors to maintain muscle mass, bone density, and overall health, combating age-related declines through customized resistance exercises that enhance balance and well-being. Safe routines should start with realistic goals and proper form, while emphasizing gradual progress and consultations with healthcare providers to ensure safety and effectiveness.
The Sandwich Generation comprises adults managing the dual responsibilities of caring for aging parents and raising children, leading to significant emotional, logistical, and financial challenges. This situation is exacerbated by longer life expectancies and cultural expectations, necessitating effective coping strategies and support resources to alleviate caregiver stress and burnout.
The Pillars Of North County Health & Rehab Center photos
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Exercise Equipment
Exercise Equipment, Fitness, and Treadmill
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lambert-St Louis International (6 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Clean, well-maintained facility with attentive staff and quality dining.
Senior Move Management: Understanding the Role, Value, and Associated Costs
Weight Training for Seniors: Building Strength and Vitality
Understanding the Sandwich Generation: Stress and Responsibilities for Multigenerational Caregivers