The Pillars Of North County Health & Rehab Center in Florissant, MO
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13700 Old Halls Ferry Road, Florissant, MO 63033
For more information about senior living options: (844) 490-3973
The staff is wonderful, even down to the maintenance man, and the facility is always clean. The staff is very friendly and helpful. The therapy department is top notch, and the staff is very good. Wonderful staff and the facility is very clean, with upgrades underway. The Pillars of North County is a community and a home with a clean, friendly environment. The facility is inviting, with a friendly, welcoming staff and a clean appearance. The staff gets to know the family and the client, and they develop a great care plan. The care has been excellent, with noticeable progress in physical therapy. The floors are exceptionally clean and well maintained. The food looks delicious, healthy, and nutritious, and the facility appears well maintained.
The facility smells like urine and has gnats and flies. The reception at the front desk was extremely rude when asked basic questions. The staff are rude and unprofessional, and the nurses' station is full of negativity and gossip. The building should be condemned and shut down; beds are broken and the sink is leaning. The rooms are small and filthy, and the curtains are not cleaned. The facility is chronically understaffed, which compromises patient care. Medications are withheld illegally, and bath facilities are locked for extended periods. Management changes frequently, leaving only one aide and one nurse on duty at times. Laundry is mishandled, with clothes returned dirty or soiled with feces. The overall environment is depressing and unsafe for residents.The Pillars Of North County Health & Rehab Center in Florissant is best suited for families seeking a rehab-forward environment where frontline staff are praised for warmth, attentiveness, and hands-on care. The strongest case sits with residents who value a home-like atmosphere, clean surroundings, and a therapy program that shows tangible progress. When a loved one needs steady encouragement to regain movement or weight, and a consistent, person-centered approach from caregivers, this community can deliver meaningful gains and daily reassurance. It tends to shine for short- to medium-term rehabilitation and for those who want a facility that feels welcoming and involved with families in planning and updates.
That said, several reviews flag a need to consider alternatives for anyone requiring rock-solid consistency in management and daily operations. Families wary of high administrator turnover, frequent staff changes, or reports of rude front-desk interactions should proceed with caution. The facility has drawn pointed criticism about odors, cleanliness lapses in parts of the building, and occasional lapses in basic logistics like medication delivery and laundry. For those preferring a consistently smooth, hands-off experience, or for anyone who cannot tolerate persistent staffing gaps, exploring other options may be prudent.
The key pros at The Pillars offset several of the prominent cons when the rehab objective is clear and the family is actively involved. Numerous reviews spotlight a therapy department that is top-notch, with therapists who motivate residents, tailor plans, and celebrate incremental victories. Families report noticeable improvements in mobility and nutrition, driven by disciplined PT/OT programs and staff who stay on task. The environment itself often reinforces this momentum: well-kept rooms, clean hallways, and a genuine sense from caregivers that residents are treated with kindness. When the goal is recovery and daily progress, these elements often carry the day.
However, the main drawbacks tend to temper expectations for long-term certainty. Understaffing emerges repeatedly as a root strain - affecting not only therapy time, but general supervision and consistent medication administration. Complaints about the front desk, care planning gaps, and inconsistent housekeeping persist in several reviews, underscoring a pattern that can undermine confidence during difficult days. The presence of agency staff and frequent leadership changes contribute to a sense of instability for residents and families seeking dependable routines. For families needing unwavering reliability, these flags warrant serious diligence and ongoing oversight.
Practical steps can help maximize the positive potential while guarding against the negatives. Prospective movers should request to meet the treatment team and observe therapy sessions, ensuring that the cadence and style align with the resident's expectations and goals. Tours should include unannounced checks of rooms, laundry procedures, and the medication workflow to confirm timeliness and accuracy. Families should insist on direct communication channels with the administrator or director of nursing, and establish a clear plan for daily updates, incident reporting, and escalation if concerns arise. The presence of a strong, proactive family liaison can dramatically tilt outcomes toward the favorable end of the spectrum.
In sum, The Pillars Of North County is a practical fit for families prioritizing active rehabilitation, compassionate daily care, and a facility that feels like a home when care teams are in sync with loved ones' needs. It rewards those who are prepared to advocate, monitor, and partner with a dedicated therapy staff to push through barriers. It is less suitable for households seeking an impeccably consistent administrative performance, uniform daily rhythm, and flawless operational execution across every shift. For such families, exploring alternatives with steadier leadership and a consistently high standard of maintenance and hospitality may reduce risk and provide greater peace of mind.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pillars of North County Health & Rehab Center in Florissant, MO is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of having a beauty salon on-site to cater to their grooming needs. They also have access to cable or satellite TV for entertainment purposes. Community-operated transportation is available for those who need assistance with getting around. A computer center is provided for residents to stay connected with loved ones and engage in online activities.
The dining room offers restaurant-style dining where residents can savor delicious meals prepared by the facility's staff. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met. For added convenience, each resident has a fully furnished private bathroom and kitchenette.
The Pillars of North County Health & Rehab Center aims to promote an active and engaging lifestyle among its residents. They provide a fitness room where residents can participate in exercise programs to maintain their physical health. A gaming room is available for recreational activities, while a small library offers a quiet space for reading and relaxation.
Residents have access to wellness services, such as 24-hour supervision and assistance with activities of daily living like bathing, dressing, and transfers. Medication management ensures that medications are taken correctly, while diabetes diets are provided for those with specific dietary needs.
The community also organizes various activities and outings for residents' enjoyment. Concierge services are available to assist residents with any requests or arrangements they may need. Planned day trips allow residents to explore nearby attractions, while resident-run activities foster a sense of community involvement. Scheduled daily activities provide opportunities for socialization and engagement.
Furthermore, The Pillars of North County Health & Rehab Center benefits from its convenient location surrounded by amenities such as cafes, parks, pharmacies, restaurants, transportation options, and hospitals nearby.
Overall, this assisted living community provides a wide range of amenities and care services to ensure the comfort, well-being, and engagement of its residents.
The Pillars Of North County Health & Rehab Center is located at 13700 Old Halls Ferry Road, Florissant, MO 63033 in St. Louis County, Missouri
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