Kendelwood Apartments

Pros

• The staff are wonderful and helpful.
• The community feels peaceful and is well-maintained.
• The office staff is great and professional.
• Maintenance responds quickly and fixes issues promptly.
• The property manager Erika Waisner is awesome.
• The grounds are clean and the complex is quiet, with a swimming pool.
• The apartments are spacious and nice.
• The staff are polite and courteous.
• The gate repairs enhance security.

Cons

• Management has gotten worse each year, with inspections that uncover nothing and fail to fix problems.
• The heating system has been non-functional for over a year, forcing residents to use an oven for warmth and driving high bills.
• The sink faucet runs nonstop and has not been repaired despite numerous visits.
• The dishwasher floods, causing water issues.
• Mold has persisted in carpets and walls since move-in, making residents sick, including someone with lupus.
• There are many broken items that have never been fixed.
• Inspection notices are given one day in advance, seen as unprofessional and harassment toward elderly and disabled residents.
• There is harassment and threats of action if residents complain.
• The gate and overall security are unreliable, with fixes often delayed.
• Tenants can be evicted on short notice for unclear reasons.
• A fire displaced residents and the company did little to help after ownership changed.
• The parking lot is dirty with trash and debris; grounds could be cleaned more often.
• Neighbors are nosey and intrusive.
• The office rarely answers the phone and does not return calls promptly.

Review

Across several apartment communities run by the same management group, residents paint a mixed, often conflicting picture. On one hand, there is affection for certain staff members, the sense of a peaceful or well-used community, and comfort with some of the amenities. On the other hand, a large number of residents describe ongoing maintenance failures, health and safety concerns, and stressful interactions with management. Taken together, the stories reveal a landscape where good moments coexist with persistent problems, and where communication and responsiveness feel inconsistent from property to property.

A dominant thread is the struggle with basic maintenance and essential services. Several residents report heat problems that have persisted for a long time - one person explains their heat has been non-working for more than a year, resorting to using an oven to stay warm and driving up the electricity bill as a result. There are ongoing issues with sinks that won't stop running, dishwasher flooding, and water leaks that have not been fixed despite repeated assurances. Mold embedded in carpets and walls is cited as a health hazard, with at least one resident noting illness tied to mold exposure and another mentioning lupus that makes the situation more dangerous. These problems are described as widespread and neglected, with a recurring pattern of inspection notices made far too frequently (often a day in advance) and little real action taken afterward. For some, it feels like harassment rather than helpful maintenance, especially when residents are old or living with disabilities.

The health risks tied to these maintenance failures are paired with concerns about how they are managed. Several accounts describe a culture of frequent "expections" (inspections) that seem to serve little purpose beyond generating stress for residents who are already dealing with fragile health, aging, or disabilities. The combination of health risk and what feels like overbearing or intrusive management practices fuels frustration that things are not getting fixed, even when problems are visible and longstanding. When people threaten to escalate to higher authorities, the response often remains slow or unresolved, leading to a sense of being trapped in a cycle of damage and neglect.

Even as complaints run high, there are a number of positive notes scattered through the reviews. A number of residents praise the staff and describe relationships with specific team members as supportive and professional. One review highlights a "Great office Staff" and a very professional interaction with someone named Joe. Others mention that the staff are wonderful, helpful, and well-maintained in terms of day-to-day operations, with a sense that the community itself is pleasant and, in many places, well cared-for. The amenities - such as swimming pools, laundry facilities, and walkable access to local stores like Walgreens and Family Dollar - are appreciated by many who value the convenience and the sense of a livable neighborhood around their apartment. There is even a sense of gratitude for functional security features, like a gate that gets fixed and contributes to that feeling of safety.

The reviews also offer a window into how different properties feel under different circumstances. In some communities, people describe a quiet, well-kept place with maintained grounds and a gated entrance that contributes to a secure, calm atmosphere. In others, the experience shifts dramatically: a resident recounts a multi-year era of improvement under one management team and then a decline after a change in ownership, including a fire that displaced residents and a lack of adequate support from the company for those affected. There are even stories about eviction threats or drastic move-out requirements for long-term tenants, including a family with a baby - reports that cast doubt on the fairness and consistency of enforcement and policy application. Taken together, these anecdotes underscore the unevenness of the experience across different properties within the same ownership umbrella.

Other recurring notes touch on life in the community as a whole: some people say neighbors can be nosy, others highlight the overall quiet, some complain about communication gaps with the management office, and a few mention the need for more regular cleaning of walkways or common areas. A few reviews - while brief - point to administrative friction, such as delays in getting move-in dates or difficulty obtaining straightforward information about unit prices for two- and three-bedroom layouts. Still, there is a sense that, when things work well - when maintenance responds promptly, newsletters are published, and the grounds look tidy - the experience can be decidedly positive, with residents feeling settled and appreciative of the reliable staff they do have.

In the end, the collection of reviews portrays a landscape of contrasts: dependable staff members and comfortable, well-appointed aspects of living in some properties are offset by serious, ongoing maintenance failures, health hazards, and inconsistent management practices in others. The most pressing concerns - heat and water issues, mold, electrical and plumbing problems, and intrusive inspection notices - appear to overshadow many of the positives for residents dealing with them daily. There is a clear call for improved communication, more consistent maintenance, and fair, timely responses to serious problems. For now, the communities offer both a peaceful home for many and a source of significant stress for others, depending largely on which property and which manager a resident encounters.

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.2 miles)
• Schnucks (2.3 miles)
• Schnucks (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Christian Hospital (1.7 miles)
• Gateway Regional Medical Center (9 miles)
• Alton Memorial Surgery Center (9.1 miles)
• Alton Memorial Hospital (9.2 miles)
• Saint Anthony's Health Center (9.2 miles)
• Getwebbed Net (9.3 miles)
• Saint Anthony's Medical Equipment (9.6 miles)

Transportation

• U-Haul Moving & Storage (1.7 miles)
• Metrolink North Hanley Station (5.9 miles)
• Southwest Airlines (6.4 miles)
• Terminal 2 Parking (6.4 miles)
• Enterprise Rent-A-Car (6.4 miles)
• National Car Rental (6.5 miles)
• Hertz Rent A Car (6.6 miles)

Restaurants

• Chili's Grill & Bar (2 miles)
• McDonald's (2.2 miles)
• Chick-Fil-A (2.2 miles)
• KFC (2.5 miles)
• Chipotle Mexican Grill (2.6 miles)
• Saint Louis Bread Co. (2.6 miles)
• Firehouse Subs (2.6 miles)

Cafes

• Starbucks (2.3 miles)
• Old Town Donut Shop (3.2 miles)
• Made. by Lia (3.5 miles)
• Starbucks (4.1 miles)

Parks

• St Ferdinand Park (3.5 miles)
• Piasa Park (7.9 miles)
• Garfield Park (8.2 miles)
• Wohl Recreation Center / Sherman Park (9 miles)
• Fairground Park (9.1 miles)

Places of Worship

• St Ann Catholic School (6.5 miles)
• Millennium Temple Church of God in Christ (8.7 miles)
• Elm Street Presbyterian Church (9.7 miles)

Physicians

• Riverbend Ophthalmology (8 miles)
• Saint Anthony's Cancer Center of Excellence (8.3 miles)
• St Louis Cardiology Consultants (9.1 miles)
• Alton Internal Medicine (9.1 miles)
• Saint Anthonys Sleep Studies (9.2 miles)
• JCH Mecical Group (9.2 miles)
• Riverbend Ophthalmologists (9.7 miles)