Heritage House Nursing Center

Pros

• The facility has a nice clean scent and well-maintained floors, creating a pleasant atmosphere for residents and visitors alike.
• The staff is warm, inviting, and knowledgeable, fostering personal relationships with the residents.
• The rooms feel comfortable and home-like, avoiding the clinical atmosphere often found in nursing homes.
• The staff genuinely cares for the residents, ensuring they are clean, comfortable, fed, and happy.
• The facility provides valuable information about Medicare and what families can expect during a resident's stay, demonstrating transparency and support.
• Many visitors have had positive experiences during tours of the facility, appreciating the overall cleanliness and attentiveness of the staff.

Cons

• The staff at Heritage House does not check on patients' needs unless called, indicating minimum attention to residents.
• More than three major injuries have occurred to a family member in less than a year, suggesting poor safety and care standards.
• Investigations into injuries result in findings that absolve staff of any fault, raising concerns about accountability.
• The author feels more qualified to provide care than the certified nursing assistants (CNA’s) on staff, implying inadequacy in caregiver qualifications.
• Staff turnover is described as unbelievable, hinting at instability and dissatisfaction within the workforce.

Review

The topic of nursing home quality is a sensitive one, and at Heritage House, opinions vary dramatically among families with loved ones residing there. While some families have had deeply concerning experiences regarding the care provided to their relatives, others express satisfaction with the facility’s environment and staff interactions. This contrast raises important questions about the standards of care at such facilities.

One family member reported a troubling pattern of injuries occurring at Heritage House. Within just four weeks of residence, this individual suffered a broken bone. Conversations with other families revealed that similar incidents were not uncommon among residents. Alarmingly, it was noted that staff only checked on patients when specifically called upon; this lack of proactive monitoring suggests a troubling level of attention to resident needs. In addition to these injuries, the family member highlighted three major incidents, including cracked ribs and broken limbs since moving in less than a year prior. When they approached Joyce, the administrator, for answers following these events, they were left unsatisfied by vague responses claiming no fault lay with any employee during “investigations” into falls and injuries.

These concerns paint a picture of an institution plagued by operational shortcomings rather than outright negligence compared to some nursing homes. The turnover rate among staff appears to be significant, which can contribute to inconsistency in patient care and further issues within the nursing home environment. Despite believing that caregivers should possess certain competencies critical for providing adequate care—and noting that they felt more qualified than many certified nursing assistants (CNA) on site—the family seems resigned to having limited options when it comes to placing their loved ones in care facilities.

In stark contrast to these experiences are those who have visited or had relatives stay at Heritage House but found their experiences largely positive. One reviewer described their visit as unexpectedly pleasant; upon entering the facility, they encountered none of the unpleasant odors typically associated with elderly neglect but instead detected clean and fresh scents throughout the building. They emphasized how welcoming and warm the staff appeared while interacting effortlessly with residents as if they were long-time friends sharing moments together.

Moreover, another family expressed deep appreciation for how well their Mother-in-Law was cared for following her intracranial hemorrhage last year during her stay for therapy at Heritage House. They commended the facility’s cleanliness and its efforts in keeping residents comfortable and happy throughout their recovery process. This reviewer also noted that staff took time to explain Medicare processes clearly—a thoughtful gesture reflecting transparency and willingness to involve families in understanding their loved ones' journey through rehabilitation.

For those considering Heritage House as a potential placement option for themselves or family members needing specialized care, it has become essential to conduct thorough research before making decisions based solely on initial impressions or reputation alone—balancing both commendable testimonies alongside cautionary tales is crucial when assessing such facilities where vulnerable populations reside.

Ultimately, experiences like those shared highlight significant variability in nursing home care quality—even within an individual facility such as Heritage House—underscoring why personal visits and conversations with current residents’ families might play critical roles in discerning whether it could be an appropriate choice for someone requiring extended support while navigating health challenges later in life.

Physicians

• Alan Torrey, MD (0.1 miles)
• Pierce Samuel L MD (0.1 miles)
• Medical Associates of Vicksburg (0.1 miles)
• Vicksburg Pulmonary (0.7 miles)
• Better Living Clinic (0.9 miles)
• Family Medicine Clinic (1.2 miles)
• Mission Primary Care Clinic (1.3 miles)

Restaurants

• Tamale Place (0.2 miles)
• McDonald's (0.4 miles)
• Cilantro Mexican Grill (0.5 miles)
• Chick-Fil-A (0.8 miles)
• Whataburger (0.8 miles)
• Popeyes Louisiana Kitchen (0.9 miles)
• Goldies Express BBQ & Catering (0.9 miles)

Parks

• Bazinski Park (0.5 miles)
• Vicksburg Recreation Department (1.4 miles)
• Vicksburg National Military Park (1.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Battlefield Discount Drugs (0.7 miles)
• Durst Discount Drugs (0.7 miles)
• Walgreens (1.9 miles)
• Durst Discount Drugs (1.9 miles)
• People's Drug Store (2.1 miles)
• Corner Drug Store (2.4 miles)

Hospitals

• River Region Medical Center West (1 miles)
• Promise Hospital of Vicksburg (1 miles)
• River Region Medical Center (2 miles)
• Parkview Regional Medical Center (2 miles)
• Mea Medical Clinic Vicksburg (2.4 miles)
• Madison Parish Hospital (19 miles)

Places of Worship

• Mt Carmel Baptist Church (1.1 miles)
• First Methodist Protestant Church (1.4 miles)
• St George Antiochian Orthodox Church (1.6 miles)
• Pleasant Green Baptist Church (1.7 miles)
• Lighthouse Ministries Church of Vicksburg Mississippi (2.1 miles)
• Church of Christ Holiness USA (2.1 miles)
• Mcging Thomas Father (2.2 miles)

Theaters

• Vicksburg Mall 6 (1.4 miles)

Transportation

• Enterprise Rent-A-Car (1.9 miles)
• Pick Me Up Shuttle Taxi Service (2.4 miles)
• U-Haul (2.9 miles)
• United Airlines (18.5 miles)
• Delta Southern Railroad (19.7 miles)
• Delta Southern Railroad (19.8 miles)

Cafes

• 61 Coffee Shop (2.4 miles)
• Highway 61 Coffeehouse (2.4 miles)
• Southern Sisters Cafe (3.2 miles)