The Bluffs Rehabilitation And Healthcare Center
Save2850 Porter'S Chapel Road, Vicksburg, MS 39180
For more information about senior living options: (844) 490-3973
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Celeste Norris and Yashica are highly regarded for their professionalism and are a pleasure to work with. Celeste is described as a wonderful person who goes above and beyond to help residents and their families. Ms. Celeste is very kind and walks families through the process when considering care for a loved one. The staff is friendly and supportive, with Celeste standing out as especially helpful. Celeste Norris works very well with hospital case managers and assists with transitions to SNF or long-term placement; patients love her. The staff are hardworking and go the extra mile to make residents' stays the best possible. The Bluffs provides a great experience with wonderful, caring, and competent staff.
The staff is rude. The staff never answered the phone. The facility let loved ones sit there and suffer, leading to bedsores and loss of mobility. People are advised not to send loved ones there if you care about them. The rooms are too small for a roommate, with patients yelling in pain and not getting help. There are gaping holes in the walls, bathrooms in bad condition, and mold. Some CNAs were cursing at a patient. There were reports of residents' belongings being stolen and staff being uncaring and cruel.Across a wide range of firsthand accounts, Celeste Norris and, to a lesser extent, Yashica, stand out as central figures in the care network surrounding The Bluffs. Numerous reviewers repeatedly highlight Celeste as a tireless advocate who patiently explains every step of the admissions process, coordinates smoothly with hospital case managers, and helps families navigate transitions to skilled nursing or long-term placement. Her warmth, clarity, and persistence are frequently cited as the reason many families feel confident and supported during what can be an anxious and complicated process. The consistent note is that Celeste goes above and beyond to make sure residents and their loved ones understand what's happening and feel taken care of.
Beyond Celeste, there is a broader sense of a caring, approachable staff culture. Several reviewers describe the staff as friendly and devoted to enriching the lives of their elders. Phrases like "The staff is very friendly," "Best experience ever," and "They are a pleasure to work with" recur, underscoring a perception that the team genuinely strives to treat residents with dignity and respect. For many, the commitment to residents' well-being and quality of life is a defining feature of their experiences, and Celeste is repeatedly singled out as a beacon within that supportive framework.
Therapy and transition experiences also surface positively in the feedback. In multiple entries, Celeste Norris and the physical therapy team are praised for helping families feel settled and informed. The sense of progress and reassurance that comes from therapy services - along with the clear explanations they provide - appears to contribute meaningfully to residents' comfort and mobility. These threads of care - clear communication, patient education, and effective rehabilitation - are described as critical to a smooth caregiving journey.
However, the collection is not without its sharper criticisms. A substantial number of reviews raise concerns about rude or unresponsive staff, poor communication, and a sense that basic needs aren't consistently met. Specific anecdotes describe unreturned phone calls, long waits for updates, and a perception that nurses and aides are too stretched or distracted to attend promptly to patients. Some reviewers recount serious issues such as bedsores, mold, roaches, and other facility maintenance problems, painting a troubling picture of day-to-day care on certain days. Complaints about disrespect or neglect from some CNAs and nursing staff appear repeatedly, including accusations of ignoring patients, delaying help, and failing to manage hydration or mobility needs. Taken together, these voices portray a facility where care quality and coordination can vary dramatically from shift to shift and from resident to resident.
The complaints also touch the facility's physical environment and staffing pressures. Reviewers describe rooms as too small for roommates, walls with gaps, and other physical wear-and-tear issues that compound concerns about care quality. There are explicit reports of rooms that were not adequately serviced, and of situations where residents' needs were not promptly addressed in a manner that conveyed attention and compassion. One account details a chain of failures in a well-known health system, describing under-staffing and disengaged staff that contribute to residents needing more hands-on care than available. In these instances, the perception is that organizational constraints and resource gaps directly impact residents' comfort, safety, and dignity.
Against this backdrop of concerns, there are glimmers of improvement and accountability. One notable update from July 2022 describes concerns being forwarded to the administrator and addressed promptly, with enthusiastic praise for the staff's ongoing care. The message conveyed by that update is hopeful: responsive leadership and a caring, competent team can restore trust and significantly improve residents' day-to-day experiences. For some families, this indicates that when management engages and acts on feedback, the facility can shift toward a more positive trajectory, reinforcing the idea that accountability and ongoing communication matter a great deal.
In sum, the stories present a complex mosaic of care at The Bluffs and related Covenant Health facilities. Celeste Norris emerges as a consistently bright and driving force - an advocate who helps families navigate the often opaque world of admissions, transitions, and rehab with patience and clarity. The broader staff picture is more mixed: many reviewers attest to warmth, professionalism, and a genuine commitment to enriching residents' lives, while others document frustrating lapses in communication, attention, and basic caregiving tasks. For anyone considering placement, the takeaway is to engage directly with current residents and staff, observe how care is delivered on a typical day, and ask pointed questions about responsiveness, staffing levels, and the steps leadership takes when concerns are raised. Celeste's influence is undeniable and frequently lauded, but the experiences captured here also underscore the importance of a vigilant, personalized approach to evaluating daily care quality and facility operations.
107 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Bluffs Rehabilitation And Healthcare Center in Vicksburg, MS is a well-equipped assisted living community that offers a wide range of amenities and care services. Residents can enjoy the convenience of having a beauty salon, cable or satellite TV, and Wi-Fi/high-speed internet. The community also provides community-operated transportation for residents' convenience.
For recreational activities, there is a fully furnished gaming room, fitness room, small library, and outdoor space where residents can relax and socialize. The dining options are restaurant-style with special dietary restrictions taken into consideration. Housekeeping services are provided to ensure a clean and comfortable environment for all residents.
The care services in this community are designed to meet the individual needs of each resident. There is a 24-hour call system and supervision available to ensure the safety and well-being of all residents. Assistance with daily activities such as bathing, dressing, and transfers is provided by trained staff members. Medication management and meal preparation service are also offered.
Mental wellness programs are available to promote emotional well-being among residents. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is provided for a smooth transition into the community.
In terms of location, The Bluffs Rehabilitation And Healthcare Center benefits from being surrounded by many amenities nearby. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options in close proximity.
Overall, The Bluffs Rehabilitation And Healthcare Center offers an inviting assisted living community with a variety of amenities and care services to enhance the quality of life for its residents while ensuring their safety and well-being.
The Bluffs Rehabilitation And Healthcare Center is located at 2850 Porter'S Chapel Road, Vicksburg, MS 39180 in Warren County, Mississippi
The Bluffs Rehabilitation And Healthcare Center on seniors.fyi includes 5 photos including images showing dining, interior, exercise equipment, decor, reception area, office, chandelier, wall art, and more.
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