Vicksburg Trace Haven in Vicksburg, MS

Pros

• Celeste and Yashica are awesome to deal with and great at their jobs.
• Celeste is a wonderful person who goes above and beyond to help others.
• Celeste is very nice and walks families through the process.
• The staff is very friendly, especially Celeste.
• Celeste Norris works well with hospital case managers and helps with transitions; patients love her.
• The staff are hard-working and bend over backwards to make residents' stays the best they can be.
• Celeste goes above and beyond to get residents approved; she is patient and thorough.
• Celeste Norris and the physical therapy team were great at settling a family member and explaining everything.
• My mom was treated very well and therapy helped her a lot.
• The Bluffs staff is wonderful, caring, and competent; patients seem happy and well cared for.
• The Bluffs has great people and staff; they have the best teams.
• The majority of staff are friendly and courteous and place residents' concerns above all else.

Cons

• The staff are rude and unresponsive, failing to answer the phone or provide updates about loved ones.
• Some staff show disrespect and attitudes toward residents.
• CNAs are described as among the worst employees, ignoring patients and rushing off.
• The facility had roaches, black mold, and spiders, endangering residents.
• The nursing staff barely answers the phone and rarely checks on patients.
• The nursing staff refuses to provide water or assist with basic needs, risking dehydration and bedsores.
• There are reports of residents' belongings being stolen and staff being uncaring or cruel.
• A patient was left delirious and unclothed, leading to a severe UTI.
• Some staff were seen cursing at a patient.
• Families are advised not to send loved ones to The Bluffs due to risk.
• A resident laid in a wet bed for four hours.

Review

Vicksburg Trace Haven is best suited for families seeking a facility where the admissions process is personal, well-coordinated, and focused on smoothing the transition to SNF-level care or short-term rehab. The standout asset is the admissions team led by Celeste Norris, who consistently demonstrates patience, thoroughness, and a willingness to navigate complex approvals. For loved ones who need help coordinating with hospital case managers, therapy referrals, and discharge planning, this community delivers a level of hands-on guidance that reduces the usual anxiety around placement. It is a practical choice for families who prioritize a clear, well-communicated path into longer-term care or skilled rehab rather than a purely clinical environment.

Those who should consider alternatives include families that demand consistently flawless daily nursing and monitoring. The reviews reveal a mixed picture on day-to-day care, with credible concerns about responsiveness, communication gaps, and the possibility of lapses in routine oversight. If a resident requires near-constant nursing attention, immediate updates, and a track record of sustained, proactive problem-solving from front-line staff, a different facility with deeper RN coverage and a more uniform bedside experience may be a safer fit. In short, when reliability of daily care and accountability from all levels of staff are non-negotiable, exploring other options is prudent.

The strongest positives at Vicksburg Trace Haven center on people and process rather than sheer facility polish. Celeste Norris stands out as an admissions coordinator who "goes above and beyond" to shepherd families through the intake, explain every step, and work with hospital teams to secure placement. Numerous reviews describe her as patient, clear, and exceptionally effective at coordinating approvals and communicating what to expect. Beyond admissions, the therapy team is frequently praised for helping residents regain function and for providing practical, goal-based rehab that families notice in real-world progress. The general tenor of staff interactions is described as friendly, courteous, and resident-focused, with many residents and families feeling well cared for in routine moments.

Still, the narrative is not uniformly positive. Several reviews raise red flags about day-to-day care, highlighting instances of delayed phone responses, gaps in communication, and concerns about how some aides and nursing staff engage with residents. A subset of reviewers report uncomfortable experiences - ranging from perceived disrespect to neglect in basic care tasks - which cannot be dismissed. While the majority of staff are described as kind and attentive, these outlier accounts suggest that ongoing quality assurance and supervision are essential, and that potential families should probe for current, concrete evidence of consistent nursing practice and reliable escalation when concerns arise.

Balancing the strengths against the drawbacks shows a facility that can deliver meaningful gains in transition planning and rehab outcomes, but with variability in daily care that families must actively manage. The admissions process and therapy-focused care provide a tangible upside: families often feel informed, involved, and empowered to shape their loved one's care trajectory. The risk lies in relying on the daily nursing experience to be uniformly strong; if that consistency is the priority, it may not be guaranteed without ongoing oversight and proactive communication from administration and front-line teams. In practical terms, Celeste's leadership in admissions can offset many uncertainties by ensuring clear expectations, but it does not fully eliminate the need for vigilant post-placement engagement.

For families weighing expectations, the recommended approach is strategic due diligence. Schedule a focused tour and ask to meet the therapy team, the unit manager, and several direct-care staff during different shifts. Request candid conversations with current residents about daily care, responsiveness, and how updates are delivered. Have a clear plan for how concerns will be addressed and who will own follow-ups. If the goal is a confident transition to skilled nursing or rehab with a strong advocate guiding the process, Vicksburg Trace Haven offers a compelling package - provided that daily care quality is actively monitored and verified after move-in. If not, alternatives with more consistent bedside care may better align with the family's priorities.

Restaurants

• McDonald's (0.9 miles)
• Tamale Place (0.9 miles)
• Rocky Mountain Chocolate Factory (1.1 miles)
• Cracker Barrel (1.1 miles)
• China Buffet (1.3 miles)
• Popeyes Louisiana Kitchen (1.4 miles)
• Pizza Hut (1.4 miles)

Pharmacies

• Battlefield Discount Drugs (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Durst Discount Drugs (1.6 miles)
• Walgreens (1.7 miles)
• Durst Discount Drugs (1.7 miles)
• A Plus Healthcare Pharmacy (2 miles)
• People's Drug Store (2.4 miles)

Physicians

• Alan Torrey, MD (1 miles)
• Pierce Samuel L MD (1 miles)
• Medical Associates of Vicksburg (1 miles)
• Family Medicine Clinic (1.1 miles)
• Mission Primary Care Clinic (1.2 miles)
• All Mississippi Hearing (1.2 miles)
• Southern Oral & Maxillofacial Surgery Center (1.3 miles)

Parks

• Vicksburg National Military Park (1.2 miles)
• Bazinski Park (1.4 miles)
• Vicksburg Recreation Department (2.2 miles)

Places of Worship

• First United Pentecostal Church (1.4 miles)
• Mt Carmel Baptist Church (1.7 miles)
• Calvary Baptist Church (1.8 miles)
• First Methodist Protestant Church (1.9 miles)
• Church of Christ (2 miles)
• Church of Christ Holiness USA (2 miles)
• Pleasant Green Baptist Church (2.2 miles)

Hospitals

• Mea Medical Clinic Vicksburg (1.5 miles)
• River Region Medical Center (1.6 miles)
• Parkview Regional Medical Center (1.6 miles)
• River Region Medical Center West (1.9 miles)
• Promise Hospital of Vicksburg (1.9 miles)
• Madison Parish Hospital (19.8 miles)

Transportation

• U-Haul (1.9 miles)
• Pick Me Up Shuttle Taxi Service (2.5 miles)
• Enterprise Rent-A-Car (2.8 miles)
• United Airlines (19.3 miles)
• Delta Southern Railroad (20.4 miles)
• Delta Southern Railroad (20.6 miles)

Theaters

• Vicksburg Mall 6 (2.3 miles)

Cafes

• Southern Sisters Cafe (2.3 miles)
• 61 Coffee Shop (2.6 miles)
• Highway 61 Coffeehouse (2.6 miles)