Golden Living Center - Lake Ridge

Pros

• The staff were so kind, and the therapy team helped him make great progress.
• He's back at home and doing well thanks to the care they provided.
• The Estates at Roseville is wonderful.
• The care and attention from the staff are superb.
• They know her by name and talk to her with personal attention.
• They took excellent care of her.

Cons

• Visitors described a strong, nauseating odor filling the facility, especially in the long-term care hallways.
• Many patients were left in hallway wheelchairs with little interaction from staff for hours.
• Staff reportedly used restraints to make providing care easier.
• A nurse admitted to using restraints for the sake of convenience.
• A therapist observed aggressive verbal behavior by an aide toward a resident, and the aide remained employed.
• Rooms looked and felt like jail cells.
• Concerns raised with upper management were not addressed properly or professionally.
• The facility's care was described as horrendous and unsafe; reviewers warned others not to entrust their loved ones there.
• Residents experienced poor hygiene, including infrequent showers, stained clothes, rashes, and UTIs.
• Residents were left in soiled diapers for extended periods and bathed only rarely; call lights were ignored.
• Hospice promises (massage therapy, music therapy, physical therapy) were not fulfilled.
• Medication management was unreliable: medications run out and aren't reordered promptly; weekend staff were perceived as less capable; doctors visited infrequently.
• Staff were described as neglectful and careless, contributing to health decline.
• One reviewer reported a resident suffering harm (e.g., swelling leading to emergency care) due to delays in medical evaluation.
• Some reviewers stated the facility is so problematic it should be shut down.

Review

A wide array of impressions emerges from the reports about care facilities, painting a picture that runs from alarming neglect to genuine, life-changing rehabilitation. Several listeners describe experiences that begin with sensory shock and fear - the moment of arrival where a foul odor lingers in hallways, where patients are left in wheelchairs without meaningful interaction, and where progress seen in therapy one week seems to stall or reverse the next. In one account, the smell was so overpowering it felt almost like an assault, and the writer recalls witnessing patients abandoned in hallways for long stretches, with little staff engagement or reassurance. The initial impression is of a place where basic comfort and dignity appear compromised, prompting the writer to vow to raise concerns with staff and to explore alternate facilities.

In an update to that same story, the situation is even more troubling. After three months at the facility, the family reports a cascade of hospitalizations for pneumonia, RSV, norovirus, and other illnesses. The writer describes the use of restraints to facilitate care and says a nurse openly told the family that restraints were being used for convenience. A physical therapist is depicted as distressed by aggressive verbal behavior from an aide toward the patient, and the aide in question remains employed there a week later. The review concludes with a blunt verdict: the place is not fit to be trusted with a loved one, and the writer extols the value of avoiding such an environment by any means necessary.

Beyond that personal experience, the remarks about this sector are consistently intense. Several reviewers depict long-term care hallways that reek, rooms that resemble jail cells, and a culture in which concerns raised to upper management are neither acknowledged nor resolved satisfactorily. The overarching sentiment is that for families trying to navigate complex medical needs, the facility can feel chaotic, unresponsive, and unsafe. Observations include missed or late medications, insufficient showering and hygiene, limited staff availability, and a sense that patients are not always treated with the attentiveness or respect they deserve. In short, a number of families describe disappearing trust, repeated disappointments, and a sense that the system falls short of basic standards of care.

Against this backdrop, one name recurs with a mix of praise and praise-delivered caution: the Estates at Roseville. A subset of reviews centers on positive experiences there, emphasizing attentive staff, meaningful rehabilitation, and progress that enabled a loved one to leave the facility using a cane after a stroke. One family member expresses heartfelt gratitude for the care provided, highlighting the therapy team and the return home as a success story. Another reviewer, who had moved a relative to Estate at Roseville to be closer to home, reports a long-running, positive relationship with the staff and the sense that the facility truly knows the resident by name. For these families, the Estates at Roseville represents the kind of supportive, compassionate environment they hoped to find, with steady communication and visible progress in recovery.

Yet even within the Estates at Roseville feedback, there are cautions and caveats that temper the praise. One account - while still supportive of the general quality - notes that care experiences can vary by unit and by staffing patterns, and that even well-intentioned teams can encounter days when residents do not receive their preferred level of attention. Some reviewers recount moments of strong, direct advocacy from family members to ensure medications are given on schedule, timely meals, or appropriate hygiene, suggesting that even in positive settings, effective advocacy remains essential. A few stories also acknowledge the emotional difficulty families face when a loved one's end-of-life journey is involved, highlighting the need for empathetic communication during hospice and palliative care transitions.

Interwoven with the Estates at Roseville narratives are other, more troubling anecdotes about different facilities or different units within the same system. Families recount missed opportunities for basic care: a parent left in the lobby with no food or water while in hospice, or a patient told to wait days for an evaluation; multiple accounts describe rooms that felt institutional and unwelcoming, with little provision for visitors' comfort or presence. Warnings about weekend staffing shortages, limited doctor visitation, and hurried medical rounds appear repeatedly, fueling anxiety about whether the care team has the resources and time to attend to every need. Several readers describe the fear of leaving a loved one in the facility and feeling the decision was a mistake, sometimes accompanied by a plan to move to another provider or to escalate concerns to state oversight.

Towards the end of the collection, some reviewers voice a stark, almost apocalyptic assessment: a call to shut down a facility or to withdraw a loved one from care entirely. The strongest statements focus on dangerous lapses - people not being checked after turning on a call light, dangerous omissions in following medical restrictions, and situations where a patient's condition deteriorates rapidly because of neglect. One account details a rapid decline culminating in a request to transfer to an emergency setting, followed by the discovery of a serious medical complication that could have been prevented with timely intervention. The same thread of critique appears in other reviews, where families describe infections, falls, and missed treatments as evidence of systemic failures that put vulnerable residents at risk.

Taken together, the reviews reveal a landscape of care that is intensely personal and highly variable. For every tale of dedicated staff, compassionate therapy teams, and real, measurable progress toward regained independence, there are stories of odor-laden hallways, neglect of fundamental daily needs, miscommunication, and a sense that concerns go unheard. The Estates at Roseville appears as a counterpoint within this mosaic: some families celebrate the facility as a place of genuine care and meaningful rehabilitation, while others insist that the broader system is prone to instability and inconsistency, even within a single community. The common thread across all narratives is the imperative for families to investigate thoroughly, visit in person, ask pointed questions about staffing and protocols, and remain prepared to advocate vigorously when standards fall short.

Located in Roseville, Minnesota, this area offers a variety of amenities that cater to senior living. With several parks nearby, including Central Park Playground and Owasso Park, there are plenty of opportunities for outdoor recreation and relaxation. Additionally, there are numerous dining options such as Olive Garden and McCarron's Pub and Grill, providing convenient choices for meals out. For healthcare needs, there are multiple pharmacies and medical facilities like Entira Family Clinics and Regions Hospital Burn Center within a short distance. Transportation is easily accessible with the Minnesota State Fair Transit Hub nearby, making it convenient for seniors to get around the area. Overall, this part of Roseville offers a mix of recreational activities, dining options, healthcare services, and transportation options that would make it a suitable choice for senior living.

Parks

• Central Park Playground (0.5 miles)
• Owasso Park (0.8 miles)
• Acorn Park (1.4 miles)
• Como Park (3.1 miles)
• Snail Lake Regional Park (3.1 miles)
• Bear Park (3.7 miles)
• Silverwood Park (4.4 miles)

Restaurants

• Olive Garden (1.2 miles)
• McDonald's (1.9 miles)
• Taco John's (2.1 miles)
• Taco Bell (2.3 miles)
• McCarron's Pub and Grill (2.3 miles)
• Noodles & Company (2.3 miles)
• Giggles' Campfire Grill - Minnesota State Fair (3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (4 miles)

Theaters

• AMC Rosedale 14 (1.6 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (4 miles)
• Groundswell (4.5 miles)
• Roundtable Cof (4.9 miles)
• Starbucks (5.6 miles)
• Starbucks (5.8 miles)

Places of Worship

• Shepherd of the Hills Lutheran Church (2.6 miles)
• St Jerome Elementary School (3.2 miles)
• North Heights Lutheran Church (4 miles)
• Cathedral of St Paul (5.5 miles)
• St George Greek Orthodox Church (5.7 miles)

Transportation

• Minnesota State Fair Transit Hub (3.4 miles)
• Union Depot (5.8 miles)

Physicians

• Entira Family Clinics (4 miles)
• Cardiovascular Systems (4 miles)
• Minnesota Vein Center (4.2 miles)
• Retina Center (4.2 miles)
• Northern Lights Pediatric & Adolescent Medicine (4.5 miles)
• Suburban Radiology (4.5 miles)
• Fairview Clinics (4.9 miles)

Hospitals

• Regions Hospital Burn Center (5.2 miles)
• St John's Hospital-Maplewood (5.2 miles)
• St Joseph's Hospital-St Paul (5.5 miles)
• University of Minnesota Medical Center - East Bank Campus (5.7 miles)
• United Hospital Joint Relacement Center (5.8 miles)