Rochester East Health Services

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  • Interior

    A cozy office space with a computer, bookshelf, chairs, and large windows.

  • Outdoors

    A fun day at Rochester East with friends and a friendly mascot!

  • Decor

    A festive autumn entrance decorated with pumpkins and hay bales under a blue awning.

  • Building

    A view of a building entrance with an awning and parked cars in the lot on a clear day.

  • Bedroom

    A simple hospital room featuring a bed, chair, and basic furnishings.

  • Dining

    A cozy dining area featuring a table set with snacks and surrounded by comfortable chairs.

  • Healthcare

    The Rochester East Health Services sign next to a parked service bus.

Rochester East Health Services

501 8Th Avenue Se, Rochester, MN 55904

For more information about senior living options: (844) 490-3973

3.3 from 37 reviews
5 stars
17
4 stars
3
3 stars
3
2 stars
3
1 stars
11

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    Overall Review of Rochester East Health Services

    Pros

    • pro Some really excellent staff here, especially Karen and Nancy and the activities staff.
    • pro Their professionalism gave our compassion ministry an excellent opportunity to bring joy to the residents' faces.
    • pro A nice friendly gal came in to do Sue's nails while I was there; great job and made Sue happy.
    • pro Everybody is always friendly.
    • pro The staff is so kind and helpful.
    • pro Theo, the activities director, is upbeat and makes it fun for all.
    • pro The building is old but spotless.
    • pro Breakfasts were great; other meals good; nice variety of food.
    • pro They took fantastic care of my grandma and grandpa.
    • pro The activity coordinator is the BEST.

    Cons

    • pro They note the lobby is nice, but the patient rooms reveal a dumpy facility.
    • pro They describe cords stapled to the wall, an old broken bed, a broken TV, a shared bathroom, and beds that seem decades old.
    • pro They characterize the experience as traumatizing and lasting about 15 hours.
    • pro They would not recommend this place to anyone.
    • pro They criticize the food and say the AM/PM staff do not interact with residents much.
    • pro They claim residents are neglected to the point of poor health and even death.
    • pro They describe the staff as negligent.
    • pro They say the staff are lazy and the place sucks.
    • pro They report the room was too small for two residents and the dining room had few chairs.
    • pro They recount laundry losing clothes and misplacing items.
    • pro They describe feces on the floor and on clothing, calling the place filthy.
    • pro They say the facility looks run down and is not clean.
    • pro They blame new management for drama and for treating residents as numbers.
    • pro They note common areas lack padded seating, raising concerns about bed sores.
    • pro They describe Theo as barking orders and being disrespectful toward guests.

    Review

    The reviews about this Rochester-area facility present a strikingly mixed picture. On one hand, several visitors describe the lobby as looking nice, with expectations quickly dashed once you see patient rooms. Complaints abound about the rooms themselves - cords stapled to the walls, old, broken beds, a malfunctioning television, and shared bathrooms. One account makes it clear that a traumatizing stay could last 15 hours, and a harsh verdict is given: the place feels like a dump with an aging infrastructure that hasn't kept pace with resident needs. The impression of the building as old and run-down underpins many negative views, highlighting a gap between outward appearances and day-to-day comfort inside the rooms.

    Amid the criticism, there are clearly some standout positives tied to individual caregivers. Several reviewers highlight Daysha, who works overnights, and describe her as a true bright spot - especially for their loved ones. Other family members give praise to specific staff members like Karen, Nancy, and the activities team, noting that these individuals bring warmth, dedication, and a level of care that leaves a lasting impression. The therapy team is also praised by one family as cohesive, with positive feedback about quick, knowledgeable assistance, and a sense of teamwork that translates into better resident experiences. There are mentions of friendly, professional staff across shifts, and several people emphasize the importance of good interactions with caregivers who treat residents with patience and kindness.

    The narrative is not one-sided, however. A number of reviews raise concerns about neglect and under-staffing, suggesting that some residents' health suffered as a result. Allegations range from modest shortcomings - insufficient activity options or limited time with therapists - to far more alarming claims of neglect and even death. One reviewer explicitly says the facility neglects residents to the point of poor health and death, and another warns prospective families not to come here. There are also concerns about routine care lapses, such as clothing being lost in laundry or mismanaged items, and the inappropriate use of incontinence products that didn't align with a resident's actual needs. These accounts contribute to a perception of inconsistency in staffing levels and attention to individual resident requirements.

    There are vivid incidents and personal experiences that compound the mixed sentiment. A particular August event involved an Activities Director whose conduct was described as rude and intrusive, culminating in an incident where the reviewer - a guest at the facility - felt disrespected after a confrontation about a badge and workplace affiliation. The reviewer emphasizes that this is not how a professional should treat guests, and it has led to serious misgivings about the resident's overall care. Another strongly negative voice recounts a scene of smeared feces in a room, suggesting a level of cleanliness and basic sanitation that fell far below expectations. Such anecdotes amplify concerns about the facility's ability to maintain a consistently safe and comfortable environment for residents.

    Yet there are many glowing testimonials that counter the harsh assessments. Several families report that their loved ones received excellent care, with praise for nurses, therapists, and activity coordinators who bring energy and engagement to daily life. The building is described by some as old but spotless, with outdoor seating and pleasant surroundings that contribute to a more welcoming atmosphere. Breakfasts and other meals receive favorable mentions, with some reviewers noting good variety and quality. There is gratitude from families who feel that the staff's dedication - along with meaningful activities, bingo, music, and social opportunities - made a meaningful difference in their loved ones' experiences. The recurring theme in these positives is a sense of genuine care from specific employees who go the extra mile.

    In sum, the facility is portrayed as a place of contrasts: it has the hallmarks of an aging building that needs updates and better everyday maintenance, yet it also harbors a core of caring, capable staff who make a real difference for the residents who connect with them. Some families insist on the compassion and competence they encountered from particular caregivers and therapy teams, while others recount troubling experiences that suggest understaffing, gaps in attention, and cleanliness concerns. The common thread is that outcomes seem highly dependent on which staff members are on duty, the level of oversight, and the specific circumstances of a resident's stay. For families considering placement, the stories advise a careful, in-depth look at staffing patterns, the daily routines, and the facility's ability to address both the physical environment and individualized care needs.

    Features

    Housing

    • 111 resident community capacity 111 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Rochester International (8 miles away) Rochester International (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Rochester East Health Services in Rochester, MN is a top-notch assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for entertainment purposes. Community-operated transportation is available for residents' convenience, and a computer center allows them to stay connected with the digital world.

    The dining room provides restaurant-style meals prepared by professional staff, catering to special dietary needs and restrictions. The fully furnished accommodations include private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that the living spaces are clean and comfortable at all times.

    Residents can engage in various activities within the community, such as gaming in the dedicated gaming room or relaxing in the outdoor garden space. A small library offers reading material for leisurely pursuits, while a wellness center encourages residents to maintain an active lifestyle with fitness programs available. Wi-Fi/high-speed internet connectivity is provided throughout the community.

    Care services at Rochester East Health Services include 24-hour call systems and supervision to ensure round-the-clock safety and support. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Dedicated staff members assist with medication management, diabetes diets, meal preparation, and service.

    A mental wellness program is offered to promote emotional well-being among residents. Transportation arrangements allow them easy access to doctors' appointments when needed. In addition to on-site amenities and care services, there are numerous nearby options available including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

    Overall, Rochester East Health Services provides a comfortable and vibrant environment for its residents by offering exceptional amenities and personalized care services suited to their individual needs.

    Nearby Places of Interest

    Restaurants

    • Domino's Pizza (0.2 miles)
    • Terza Ristorante (0.5 miles)
    • Taco Jed (0.5 miles)
    • Bleu Duck Kitchen (0.5 miles)
    • Cafe Steam (0.5 miles)
    • Pescara (0.6 miles)
    • Chester's Kitchen and Bar (0.6 miles)

    Parks

    • Mayo Park (0.3 miles)
    • Field of Fun (0.8 miles)
    • Silver Lake Park (0.9 miles)
    • Quarry Hill Park (1.2 miles)
    • Graham Hockey Arena (1.2 miles)
    • Quarry Hill Nature Center (1.4 miles)
    • Century Hills Park (2.7 miles)

    Places of Worship

    • Bethel Lutheran Church (0.3 miles)
    • Gloria Dei Lutheran Church (1.8 miles)
    • St Luke's Episcopal Church (2.7 miles)
    • People Of Hope (3.3 miles)

    Hospitals

    • Mayo 8-Neuro Surgery (0.5 miles)
    • Olmsted Medical Center (0.7 miles)
    • Mayo 19 (0.7 miles)
    • Erickson Hair & Skin Care Center (0.7 miles)
    • Rochester Methodist Hospital (0.8 miles)
    • Domitilla Building - Saint Marys Hospital (1.4 miles)
    • Old Marion Hall - Saint Marys Hospital (1.4 miles)

    Physicians

    • Carol Reid, MD (0.5 miles)
    • Brackenridge Building - Mayo Clinic (0.6 miles)
    • Olmsted Medical Center Hospital (0.7 miles)
    • Mid America Orthopaedic Assoc (0.7 miles)
    • Charlton Building - Mayo Clinic (0.8 miles)
    • Psimos Oral Surgery (1.2 miles)
    • Rochester Family Medicine Clinic (1.3 miles)

    Pharmacies

    • Weber & Judd-South Broadway (0.6 miles)
    • Eagle Drug Of Rochester (0.6 miles)
    • Weber & Judd Co. (0.7 miles)
    • Cub Pharmacy (0.7 miles)
    • Guidepoint Pharmacy (0.7 miles)
    • Mayo Clinic Baldwin Pharmacy (0.8 miles)
    • Walgreens (1.2 miles)

    Cafes

    • Hollandberry Pannekoeken (0.7 miles)
    • Caribou Coffee (1.4 miles)
    • Starbucks (1.5 miles)
    • Caribou Coffee (1.6 miles)
    • Caribou Coffee (1.7 miles)

    Transportation

    • U-Haul Moving & Storage (1.7 miles)

    Theaters

    • CMX Cinemas Chateau 14 (2.9 miles)

    Frequently Asked Questions

    Where is Rochester East Health Services?
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