The Villa At Traverse Point

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  • Interior

    A modern office reception area with a sleek desk and contemporary artwork.

  • Decor

    A modern living room with teal chairs and a sleek fireplace.

  • Living Room

    A modern living room with cozy chairs facing a fireplace and television.

  • Building

    Modern building with a stone facade and wooden awning at the entrance.

  • Windows

    A cozy dining area with elegant chairs and tables, featuring a piano against the wall.

  • Dining

    An elegant dining area with neatly arranged tables and chairs, illuminated by soft overhead lighting.

  • Artwork

    A modern office reception area featuring a large desk and colorful artwork on the wall.

  • Wall Art

    A modern conference room with sleek furniture and contemporary wall art.

  • Office

    A modern office space with a conference area and stylish interior design.

  • Healthcare

    Interior view of a medical facility with multiple treatment beds and chairs.

The Villa At Traverse Point

2828 Concord Street, Traverse City, MI 49684

For more information about senior living options: (844) 490-3973

3 from 70 reviews
5 stars
28
4 stars
8
3 stars
2
2 stars
3
1 stars
29

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    Overall Review of The Villa At Traverse Point

    Pros

    • pro The Villa at Traverse Point did an excellent job providing rehabilitation services.
    • pro The care from Rachel, Sunny, and the rest of the team was greatly appreciated.
    • pro Shaina and the Villa Assisted Living staff were warm, caring, and created a sense of family.
    • pro Mary went above and beyond for the family.
    • pro The staff were friendly, welcoming, and attentive to residents.
    • pro The staff provided regular communication and updates to families.
    • pro The community was described as feeling like home and offering personal care.

    Cons

    • pro The Villa at Traverse Point is described as a dump stuck in the 1990s, cramped, with a disgusting menu and no condiments.
    • pro The facility is filthy and gross; reviewers would never place a loved one there.
    • pro The medication passing is illegal, with staff passing med cups to others without proper oversight.
    • pro The administration is horrible and the food is worse.
    • pro There was a COVID outbreak and a bedbug infestation that residents were not informed about or properly dealt with.
    • pro The facility is severely understaffed, with 10 to 20 residents per one aide, causing long waits for assistance.
    • pro Residents reportedly scream for hours waiting for help and are not adequately cared for.
    • pro Management is rude and dismissive toward patients and families; staff mistreat people.
    • pro The owners do not provide sufficient funding; more funds are needed.
    • pro The place should be inspected by the state or shut down.

    Review

    The Villa at Traverse Point emerges in these notes as a place of clear contrasts: for some families, it stood out as a beacon of compassionate rehab and attentive, caring staff; for others, it became a cautionary tale about safety concerns, mismanagement, and systemic shortcomings. Across the experiences, one consistent thread is the perception that the rehab services themselves can be strong and well-delivered when the focus is on patient recovery, while the day-to-day operations, leadership, and quality of life issues inside the building often tell a different story.

    A common thread among the affirmative reviews is a recognition of high-quality rehabilitation and genuine kindness from the staff. Several families highlighted outstanding rehab services, with specific praise for staff members who connected personally with patients and kept families informed. For example, families described "outstanding rehab" and noted daily, kind communication from the staff, with particular gratitude toward individuals like Rachel and Sunny for their dedication. Another reviewer singled out Sonya for going above and beyond to stabilize a family member's blood sugar, underscoring the impact of compassionate, skilled care. The sense of warmth and belonging is repeatedly echoed by those who visited or relied on the facility for a loved one's recovery, with a different family expressing that Shaina and the internal team created a palpable "warmth, care, and sense of family" that left a lasting impression. In several accounts, residents appeared content, and the overall environment seemed conducive to healing, with some reviewers noting that the staff was friendly, welcoming, and attentive during their stay or visits.

    Beyond individual caregivers, some reviews paint a picture of a facility that, when functioning properly, can feel like a supportive community. One note described the place as "a place to call home," with employees who are "in general pretty great." A family shared that the staff's effort - especially in the context of caring for elderly residents - cultivated a loving atmosphere, and another commenter highlighted the genuine care shown to a mother, describing the environment as one where residents felt loved and families felt welcomed. Several reviews also emphasized the sense of teamwork and appreciation for staff who work hard to manage difficult days, with mentions of staff members being "amazing, experienced, and professional."

    At the same time, a sizable portion of postings recount serious concerns about the facility's administration, staffing levels, and safety practices. One reviewer warned against trusting the site's photos, labeling them fake and accusing the facility of looking out-of-date and poorly maintained in reality. Claims about the building's condition ranged from "cramped" spaces to a facility that felt stuck in the 1990s, with comments about unappealing menus and a lack of condiments. Some reviewers described the physical environment as dirty or unhygienic and urged others to consider other options. The tone in these accounts is urgent: they call for state-style intervention, including investigations and possible shutdowns, driven by fears for resident safety and dignity.

    There are also detailed accusations about how care is administered to residents. A number of reviewers described issues with medication management, including allegations that med cups were improperly passed between residents and concerns that this practice was being tolerated. Other families reported delays in pain medication and inconsistent nursing responses, with one account detailing a several-hour wait for pain relief after hospital discharge. A few reviews recounted encounters with management that felt unprofessional or dismissive, including a caller who felt that their rights and concerns were minimized during a discussion about breastfeeding rights. These anecdotes contribute to a perception that, for some, the administrative and social climate at the Villa can be stressful or adversarial.

    Staffing shortages and funding appear as recurring themes in several reviews. Commenters consistently described being overwhelmed by limited staff, with some noting that 10 to 20 residents might be assisted by a single aide at times. The frustration is clear: understaffing translates into longer waits for help with basic needs, delayed assistance with transfers or toileting, and increased strain on both residents and caregivers. Reviewers argue that while the frontline nurses and CNAs are doing their best, the facility's success for residents hinges on more robust funding and better allocation from ownership. The sentiment here is that the staff are trying their best under difficult conditions, but the facility's financial and managerial structure limits what can be achieved for residents.

    Safety and outbreak concerns further complicate the picture. Several accounts mention a COVID outbreak during a specific period, with residents reportedly not being informed even as visitors were warned, alongside a bedbug infestation that likewise went uncommunicated. One reviewer credited certain staff for maintaining patient care during these challenges, yet the episodes themselves have left lasting questions about transparency and safety protocols. In a related vein, some reviews describe incidents of abuse of authority or mistreatment, particularly from those in supervisory roles or the nursing administration, adding a layer of complexity to the caregiving experience at the facility. A few families shared that they felt unheard or dismissed, while others emphasized that the staff still delivered compassionate care in the midst of organizational turmoil.

    Taken together, the collective commentary about The Villa at Traverse Point presents a nuanced reality. The facility is capable of delivering excellent rehabilitation with compassionate, dedicated staff who genuinely care about residents and families. Yet the same accounts reveal troubling gaps in administration, communication, staffing, and safety that cannot be ignored. For families considering this facility, the message is clear: there are standout, heartening experiences of care and kindness, but there are also persistent concerns about systemic issues that could affect resident safety and quality of life. Prospective residents and families would benefit from direct conversations with current staff, a review of recent state inspections and safety records, and a careful assessment of whether the facility's strengths in rehab can outweigh the reported challenges in staffing, governance, and patient safety.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cherry Capital (3 miles away) Cherry Capital (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Villa At Traverse Point in Traverse City, MI is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.

    Residents at The Villa At Traverse Point can enjoy the convenience of an on-site beauty salon, cable or satellite TV, and access to community-operated transportation. The community also provides a computer center for residents to stay connected, as well as a small library for those who enjoy reading.

    Dining at The Villa At Traverse Point is restaurant-style with special attention given to dietary restrictions. Residents can savor delicious meals prepared by the staff while enjoying the company of others in the dining room.

    For entertainment and recreation, there is a gaming room and fitness room available for residents to stay active and engaged. Outdoor spaces such as gardens offer opportunities for relaxation and enjoyment of nature.

    Care services at The Villa At Traverse Point include assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management and 24-hour supervision are provided to ensure the well-being of residents. A mental wellness program is also offered to support emotional health.

    In terms of location, The Villa At Traverse Point provides easy access to various amenities in the surrounding area. With three cafes, three parks, eleven pharmacies, thirty-eight physicians, thirty-seven restaurants, two places of worship nearby, and one theater nearby; residents have plenty of options for socializing and exploring their community.

    Overall, The Villa At Traverse Point offers a comfortable and enriching assisted living experience with exceptional amenities, care services, and convenient access to nearby amenities.

    Nearby Places of Interest

    Restaurants

    • Fuji Sushi & Steakhouse (0.6 miles)
    • Chili's Grill & Bar (0.6 miles)
    • Big Boy (0.7 miles)
    • Pizza Hut (0.7 miles)
    • The Original Flap Jack Shack (0.7 miles)
    • Olive Garden (0.8 miles)
    • Chick-Fil-A (0.8 miles)

    Physicians

    • Well Spring Psychiatry (0.6 miles)
    • The Walk-In Clinic (0.7 miles)
    • Rising Star Wellness Center (0.7 miles)
    • Austin Shirley McLaren N Michigan Psychiatric (0.7 miles)
    • Dr. Edward Stewart (0.8 miles)
    • SVS Vision Optical Centers (0.8 miles)
    • Mawby, Michael L., MD, Arthritis & Osteoporosis Center (1.3 miles)

    Pharmacies

    • Target Pharmacy (0.7 miles)
    • Walgreens (0.7 miles)
    • The Prescription Shop (1.3 miles)
    • Hometown Pharmacy (1.3 miles)
    • Thompson Pharmacy (1.7 miles)
    • Munson Ambulatory Pharmacy (1.9 miles)
    • Walgreens (1.9 miles)

    Cafes

    • Panera Bread (0.7 miles)
    • Starbucks (0.8 miles)
    • Brew (2.1 miles)

    Parks

    • Medalie Park (0.8 miles)
    • Grand Traverse Veterans Memorial Park (1.5 miles)
    • Hull Park (1.9 miles)

    Theaters

    • AMC CLASSIC Cherry Blossom 14 (0.9 miles)

    Hospitals

    • Copper Ridge Surgery Center (1.3 miles)
    • Munson Medical Center (1.9 miles)
    • Munson Medical Center - Outpatient Services (1.9 miles)
    • Cowell Family Cancer Center (2 miles)
    • Munson Healthcare (2 miles)

    Places of Worship

    • St Francis Catholic Church (1.3 miles)
    • Bible Baptist Church (1.4 miles)

    Frequently Asked Questions

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