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North Ottawa Care Center in Spring Lake, MI

North Ottawa Care Center is a nursing home community in Spring Lake, MI.

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North Ottawa Care Center in Spring Lake, MI

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North Ottawa Care Center North Ottawa Care Center

18525 Woodland Ridge Drive, Spring Lake, MI 49456

For more information about senior living options: (866) 208-4318

4.3 from 57 reviews
5 stars
42
4 stars
4
3 stars
2
2 stars
2
1 stars
7

Overall Review of North Ottawa Care Center

common 37 reviews mention this

Staff care is a major factor

Residents and families describe staff as consistently kind and responsive, alongside a few serious care concerns.

Across many reviews, residents and visitors praise nurses, aides, and therapists as compassionate, attentive, and helpful, often mentioning quick responses and supportive communication. Several reviews also describe strong rehab care, with caregivers and nursing teams focused on helping people recover and meet day-to-day needs. That said, a smaller set of reviews raises concerns about understaffing, delayed help, and lack of follow-through, including complaints about medication timing and communication.

common 11 reviews mention this

Cleanliness and upkeep stand out

Multiple reviewers highlight the facility’s cleanliness and overall maintenance.

Many reviews describe the building as clean, well maintained, and comfortable, with some reviewers also noting there was no offensive odor. Others mention clean rooms and housekeeping support as part of a positive day-to-day experience. A minority of reviews point to major issues tied to care conditions, which runs counter to the otherwise consistent cleanliness feedback.

common 10 reviews mention this

Meals are frequently praised

Food quality and meal service come up often in reviews.

Several residents and visitors say the meals are flavorful and nutritious, with some describing wide variety and meals delivered at an appropriate temperature. Reviews also mention good experiences with dining, including taking a friend out to eat without problems. The community also offers restaurant-style dining and meal preparation as part of its service approach.

common 4 reviews mention this

Activities provide daily engagement

Reviews commonly mention organized activities and outings.

Some reviews describe regular activities such as bingo, themed events, and day-to-day engagement, including a holiday celebration and resident enjoyment of planned options. One review also mentions quiet time with an aviary and puzzles as part of how the days were structured. The community also provides scheduled daily activities and resident-run or community-sponsored options.

caveat 7 reviews mention this

Understaffing drives serious complaints

A recurring concern is delays tied to staffing and medication oversight.

A handful of reviews report situations they found unacceptable, including delayed medication delivery, long waits after a call, and examples of care not happening in the timeframe families expected. Some reviewers also describe limited nursing availability even when aides were present, along with complaints about communication and accountability. In one case, reviews describe an experience involving missed cognitive testing and difficulty getting medical-record information in a timely way.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 84 resident community capacity 84 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Muskegon County (5 miles away) Muskegon County (5 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Parks

  • Coast Guard Park (0.5 miles)
  • Grand Haven Lighthouse Connector Park (2.4 miles)
  • Grand Haven State Park (2.6 miles)
  • P J Hoffmaster State Park (3 miles)
  • Pomona Park (4.7 miles)
  • Rosy Mound Natural Area (5.1 miles)
  • Pottawattomie Park (5.2 miles)

Pharmacies

  • Leppinks (1 miles)
  • Walgreens (2.1 miles)
  • Pfaff Pharmacy (2.6 miles)
  • Dunewood Pharmacy (3 miles)
  • Rite Aid (3.1 miles)
  • Trinity Health Imaging - Lakes Village (3.4 miles)
  • Mercy Health (3.4 miles)

Restaurants

  • Arboreal Inn (1.1 miles)
  • Kirby House (2 miles)
  • Odd Side Ales (2 miles)
  • Lucy's Market (2 miles)
  • Long Road Distillers (2 miles)
  • The Paisley Pig Gastropub (2.1 miles)
  • The Copper Post (2.1 miles)

Physicians

  • Pine Rest Christian Mental Health Services (1.1 miles)
  • Balance In Life PC (1.2 miles)
  • Mill Point Health Center (2.1 miles)
  • Eye Care One (2.3 miles)
  • Hearing Wellness Center (2.8 miles)
  • Eartek Services (2.9 miles)
  • Ottawa Shores Ent (3 miles)

Cafes

  • The Pump House (2 miles)
  • Aldea Coffee (2.1 miles)
  • Jumpin' Java (2.1 miles)
  • Starbucks (2.2 miles)
  • Morning Star Cafe (2.4 miles)
  • Panera Bread (3.1 miles)
  • Lucky Tea & Sushi Cafe (3.5 miles)

Hospitals

  • North Ottawa Community Hospital (3 miles)
  • Diabetes Clinic Of N Ottawa (3 miles)
  • Trinity Continuing Care Services (3.1 miles)
  • Mercy Health (6.4 miles)

Transportation

  • Avis Rent A Car (4.9 miles)

Places of Worship

  • Calvary Bible Church (5.3 miles)

Theaters

  • Cinema Carousel (5.7 miles)

Frequently Asked Questions

Where is North Ottawa Care Center?

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