240 East North Street, Hastings, MI 49058
For more information about senior living options: (844) 490-3973
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Clearstream is a very friendly facility that strives to provide great care to all the residents. The management staff are a joy to work with. The director of nursing is incredible. The DON is spectacular. The memory care staff have been wonderful and caring. The staff take pride in caring for the residents' needs. Eva, the activities director, goes above and beyond to engage residents. The facility is clean and provides a variety of engaging events and activities. Keith is a safe and dependable driver who shows patience with residents.
Communication between some departments has been an issue. The managers don't do anything but complain about the employees, and the staff is not very dedicated; the administrator doesn't do anything about it but joins in. The residents aren't cared for properly and the employees can't work well together to take care of the residents. There was serious neglect described, including CNAs sleeping on the third shift, no one checking in on patients, and patients screaming in pain for hours. A reviewer warned of abuse and advised not to send a loved one there. A reviewer claimed that the resident's wallet was locked, making belongings inaccessible until the office opened. Magnum care of Hastings allegedly refused to accept a patient with in-network insurance because they "didn't want to deal with" the plan.Clearstream seems to be a place that many families come away from with strong, positive impressions, while a smaller group carries more serious concerns. Across multiple reviews, residents, family members, and even casual visitors describe a facility that is clean, welcoming, and focused on ongoing improvements. Several families emphasize that their loved ones have settled in well, with improvements noted in management, rehabilitation, nursing, and daily life for residents. In particular, one family mentions that their mom has lived there for nearly three years and that they've seen improvements "in every department," from rehab to nursing, and that their mom is very happy with her situation. For them, this happiness is what matters most.
Therapy and rehabilitation receive frequent endorsements. A reviewer who used the center for two weeks of therapy after a mild stroke calls the management staff "a joy to work with" and would readily recommend Clearstream for rehabilitation. Others who have needed rehab themselves report that the staff are capable and dedicated, though they acknowledge some communication challenges between departments. Still, they stress that the staff work hard, "take pride in caring for the residents' needs," and that for those navigating recovery or long-term care, Clearstream can be a strong option.
Long-tenured staff and ongoing facility improvements are another recurring theme. One reviewer has nearly five years of service and notes visible improvements around the building, with staff who clearly care about the residents and take pride in their work. Cleanliness, friendliness, and engaging activities are repeatedly highlighted - families describe a facility that is bright, well-kept, and full of opportunities for residents to stay engaged. The memory care unit is singled out by a number of reviewers as well, with caregivers described as wonderful and reassuring to families who need around-the-clock monitoring for loved ones with dementia. In these narratives, the people making up the teams - especially the activity director Eva and the director of nursing (DON) - are repeatedly praised for going above and beyond.
Staff engagement and meaningful interactions with residents and families are also a common thread. Reviewers praise the kindness and attentiveness of staff, noting that workers there seem to be truly connected to the people in their care. The DON and the director of nursing get specific shout-outs for their leadership and the way they guide a culture of compassion. There is appreciation for activities that involve visitors and children, with several accounts of events - Halloween, Easter, and other gatherings - being well-received by residents who light up at the chance to interact with younger generations. Transportation staff, including a driver named Keith who assisted a family member to a doctor appointment and even helped another person in need, are described as dependable and empathetic, underscoring a broader sense of community support within the facility.
Positive, personal experiences are echoed in a few heartfelt tributes. One reviewer recounts a nurse kneeling beside a patient in a wheelchair to talk and administer medications - an image that captures the human-centered care many families value. For others, the care given during difficult times, including end-of-life support, is described as compassionate and above what was expected, with staff present when hospice services were not available. These stories emphasize the dignity and person-centered approach that many families associate with Clearstream.
Yet, not every experience is uniformly favorable. Several reviews present strong warnings about serious problems. Some express distrust of management, suggesting that managers spend more time complaining about staff than supporting them, or that administrators fail to take decisive action when problems arise. A few reviewers claim that residents are not cared for properly and that staff collaboration is lacking, painting a picture of a facility where the culture may not always align with residents' best interests. One reviewer even states that they would rate the place as zero stars, and another uses the stark term "abuse? don't send loved one here," describing experiences that left them deeply unsettled and fearful.
There are also explicit, alarming allegations. A handful of reviewers describe neglect, including aides sleeping on the third shift, not checking on patients, and residents in pain being left for long periods. Complaints about inadequate pain medication, limited meal quality, and distress over treatment choices surface in several accounts. Other vivid criticisms involve the handling of residents' personal belongings (one reviewer notes their grandmother's wallet being locked up and inaccessible for hours) and broader statements about mismanagement and a lack of accountability. These perspectives emphasize the importance of ongoing oversight, transparent communication, and strong leadership in ensuring safety and trust.
In a few instances, reviewers bring in comparisons to other facilities, or reference experiences outside of Clearstream, which can color their impressions of care here. For some readers, the mention of the facility not accepting a patient due to insurance or similar administrative hurdles adds a layer of complexity to the overall view of the place as a healthcare partner. These points suggest that while the core caregiving environment may be strong for many, there are real concerns about access, policy, and consistency that prospective families may want to explore directly with the facility.
Overall, Clearstream presents a diverse mosaic of experiences. For many families, it is a place of hope and steady improvement - clean, well-staffed, with caring professionals and a community ambiance that extends to visitors and younger generations during events. For others, it serves as a reminder that even well-meaning healthcare environments can struggle with systemic issues, communication gaps, and moments of neglect or mismanagement. If you're considering Clearstream for a loved one, it may be wise to visit firsthand, speak with multiple staff members and families, tour the memory care and rehabilitation areas, and ask detailed questions about staffing patterns, care plans, and how concerns are addressed. This approach can help balance the strong, compassionate care stories with the more cautioned, corrective perspectives and provide a clearer picture of how Clearstream might fit a particular family's needs.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hastings Rehabilitation And Healthcare Center in Hastings, MI is a vibrant assisted living community that offers a wide range of amenities and care services for its residents. The community features a beauty salon where residents can pamper themselves and feel their best. Each resident can enjoy cable or satellite TV in their room for entertainment. Community-operated transportation is available to help residents get around town. A computer center is provided for residents to stay connected with family and friends.
Meals are served in a spacious dining room, offering restaurant-style dining and catering to special dietary restrictions. Housekeeping services ensure that the community is clean and well-maintained at all times. Fully furnished rooms provide comfort and convenience for residents.
The community boasts several recreational spaces, including a fitness room for exercise and wellness activities. A gaming room provides opportunities for socializing and friendly competition among residents. A beautiful garden offers a peaceful outdoor space where residents can relax and enjoy nature.
Residents have access to move-in coordination services, making the transition into the community smooth and hassle-free. Private bathrooms ensure privacy for each resident. Residents can also enjoy reading books in the small library provided or make use of the telephone facilities.
Transportation arrangements are available for non-medical trips as well as transportation to doctors' appointments. The wellness center focuses on promoting physical and mental well-being among residents, providing various programs and activities.
Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected online. In terms of care services, 24-hour call system ensures round-the-clock assistance whenever needed. Trained staff provide 24-hour supervision to ensure resident safety.
Assistance with activities of daily living such as bathing, dressing, transfers, and medication management are provided by caring staff members. Special dietary restrictions are accommodated in meal preparation and service.
The community also offers various activities for residents' enjoyment such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, residents have convenient access to nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals.
Overall, Hastings Rehabilitation And Healthcare Center is a well-equipped assisted living community that strives to provide excellent care and a fulfilling lifestyle for its residents.
Hastings Rehabilitation And Healthcare Center is located at 240 East North Street, Hastings, MI 49058 in Barry County, Michigan
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