Magnum Care of Hastings

Pros

• The management staff were a joy to work with.
• Clearstream is a friendly facility that provides great care to all residents.
• The staff take pride in caring for the residents' needs.
• The director of nursing is incredible.
• The DON is spectacular.
• Eva, the activities director, goes above and beyond.
• The memory care staff have been wonderful and caring.
• The care given to my mom in her last days was above and beyond.
• The transportation driver Keith is safe, dependable, and compassionate, going the extra mile for others.

Cons

• Management is described as complain-prone and unhelpful, with administrators not taking action and staff not shown as dedicated.
• Serious neglect is claimed, including aides sleeping on the third shift, no checking in on patients, and patients in pain left untreated for hours.
• Aides are accused of yelling at patients and there being insufficient pain meds, with poor dinner options cited (cottage cheese).
• Abuse is alleged, with warnings not to send a loved one there.
• A reviewer reports a resident's wallet was locked up and inaccessible until the office opened, restricting access to personal belongings.
• The facility allegedly refused to treat a patient due to insurance, prompting questions about legality.
• One reviewer would rate the facility 0 stars and would not recommend it.
• Communication between some departments is criticized as an ongoing issue.

Review

Clearstream appears in these accounts as a facility that covers a range of services, including short-term rehabilitation after medical events, long-term care, and memory care. Across many comments, families and visitors describe a generally positive impression of the place: improvements in management, rehabilitation, nursing, and CNA staff are repeatedly noted, and the overarching message is that the care team aims to place the resident at the center of their efforts. Several reviewers mention that their loved ones are happy there, and one family even says the setting feels like a home away from home, underscoring a sense of warmth and connection they value deeply.

Several reviewers highlight specific experiences with rehab services and the people who drive them. One family member recalls a two-week therapy stay after a mild stroke and singles out management staff as "a joy to work with," framing Clearstream as a viable option for rehabilitation needs. Another reviewer, who has also used the facility for rehab, speaks highly of the staff's dedication - despite acknowledging occasional interdepartmental communication challenges - and emphasizes that the team "works their tails off," even when recognition is limited. For these families, the core message is that Clearstream is a place where rehabilitation can be effective and where the staff are genuinely committed to helping residents improve.

Longer-tenured staff and families weigh in with a sense of continuity and pride. One reviewer who has spent nearly five years with the organization notes ongoing facility improvements and expresses pride in how staff care for residents. This sentiment is echoed by others who observe a culture of attentiveness and competence among the team, with comments about friendly interactions, a variety of activities, and a consistently clean environment. The activities department receives particular praise, including praise for Eva, described as going above and beyond, and for a team that keeps residents engaged and connected to the broader community, including visitors and families who attend events.

The memory care experience is singled out by families dealing with dementia, with several noting that memory care staff are wonderful, caring, and attentive to updates and changes in residents' conditions. Reviewers appreciate the ongoing communication with families and the sense that, even as needs evolve, staff remain supportive and proactive about the person's care. The facility's upgrades to rooms and the broader environment are also acknowledged as positive changes that enhance comfort and dignity for residents.

Impactful, real-world examples of staff compassion and responsibility emerge in some of the more vivid testimonials. A caregiver recounts a transportation experience where Keith, who drove a patient to a doctor's appointment, demonstrated patience and reliability, ultimately going the extra mile to assist another person in need. The sense of staff connectedness and dependability is echoed by many who describe a facility in which residents are seen, heard, and valued. Visitors repeatedly note that the staff are friendly, the residents are happy, and the setting feels professionally supportive yet welcoming.

There is, however, a spectrum of experiences. Alongside numerous glowing endorsements, a subset of reviews presents significant concerns. One reviewer paints a harsh picture of neglect and internal dysfunction, alleging that nurses' aides sleep during third shifts, fail to check on patients, and respond poorly to patient pain, with insufficient pain medication and even hostile interactions. This account strongly advises against placing a loved one there and labels the facility as a place to avoid entirely. Another review echoes the severity of these criticisms with allegations of abuse, a locked wallet, and restricted access to belongings, paired with a stark warning that a zero-star rating would still be generous. These voices underscore the importance of independent observation and due diligence when evaluating any care setting, especially given the seriousness of such claims.

Despite the negative theses, other reviewers share deeply positive, personal experiences in the same community. One family member describes the care their mother received in her final days as "above and beyond," noting compassion and consistent presence when hospice was not available. They describe nurses kneeling to talk with their mother and delivering medications with respect and patience, underscoring a level of individualized care that left a lasting impression. Another reviewer contrasts recent positive experiences with previous dissatisfaction, recounting examples of staff who are genuinely caring and attentive, and expressing gratitude for the quality of care their mother did receive. This juxtaposition illustrates that experiences at Clearstream can vary widely, seemingly influenced by specific shifts, departments, and staff members.

Finally, there is a practical, policy-related note raised by a reviewer who recently needed post-operative care after knee replacement. They describe being in-network with Magnum Care but were told Magnum would not accept them due to insurance preferences. This individual questions the legality and fairness of a policy that seems to prioritize payer status over patient need, signaling that insurance interactions can complicate access to care even when benefits are understood and available. This concern highlights a broader issue that families consider when choosing a facility: the intersection of clinical care quality with administrative and financial realities.

In sum, Clearstream is portrayed as a place of substantial care and connection, where many families celebrate compassionate staff, meaningful activities, clean surroundings, and a genuine commitment to residents' well-being. Yet the picture is not uniform. While numerous voices laud the dedication of leaders like the director of nursing and the DON, praise memory care teams, and commend specific staff members for their impact, other reviews raise serious red flags about neglect, safety, and administrative practices. The overarching takeaway is that Clearstream houses a broad spectrum of experiences - from deeply positive, person-centered care to critical, cautionary accounts - emphasizing the importance of personal observation, direct engagement with staff, and considering multiple perspectives when evaluating the facility for a loved one.

This area of Hastings, Michigan offers a variety of amenities that may be attractive for senior living. With several places of worship nearby, including the Hastings Baptist Church and First Presbyterian Church, residents have access to spiritual support and community involvement. Additionally, there are multiple physicians and healthcare facilities in close proximity, such as Gole Dental Group and Spectrum Health Pennock Hospital, ensuring convenient access to medical care. The presence of parks like Tyden Park and the Hastings Riverwalk provide opportunities for outdoor recreation and relaxation. Residents can also enjoy a variety of dining options at restaurants like Mills Landing Restaurant and Olde Towne Tavern, as well as cafes like State Grounds Coffee House. The area also boasts a movie theater (GQT Hastings 4) for entertainment and pharmacies for easy access to prescriptions. Overall, this part of Hastings offers a well-rounded community with essential services within reach for seniors looking to settle in the area.

Places of Worship

• Hastings Baptist Church (0.1 miles)
• WW Studio (0.4 miles)
• First Presbyterian Church (1.1 miles)
• Emmanuel Episcopal Church (1.1 miles)
• Episcopal Parish House (1.1 miles)
• First United Methodist Church (1.2 miles)
• St Andrew & Matthias Anglican (1.3 miles)

Physicians

• Gole Dental Group (0.2 miles)
• Women's Health First (1.3 miles)
• Thornapple Valley Family Health (1.5 miles)
• Hastings Internal Medicine (1.5 miles)
• Hastings Surgeons (1.5 miles)
• Spectrum Health Pennock Hospital (1.5 miles)
• Hastings Orthopedic Clinic (1.9 miles)

Parks

• Tyden Park (0.8 miles)
• Hastings Riverwalk (1.6 miles)
• Barry State Game Area (8.5 miles)
• Stagecoach Park (9.7 miles)
• Putnam Park (10.4 miles)
• Swiftys Park (10.9 miles)
• Murphy’s Point (12.9 miles)

Restaurants

• Mills Landing Restaurant (0.9 miles)
• Little Caesars Pizza (0.9 miles)
• Olde Towne Tavern (1 miles)
• Mexican Connexion Restaurante (1 miles)
• County Seat Lounge (1 miles)
• Pizza Hut (1 miles)
• Kloosterman's Sports Tap Bar and Grille (1.1 miles)

Cafes

• State Grounds Coffee House (1 miles)
• Biggby Coffee (1.7 miles)
• The Snack Shack (9.7 miles)
• C & R Homestyle Cafe (11.1 miles)

Theaters

• GQT Hastings 4 (1 miles)

Pharmacies

• Walgreens (1 miles)
• Felpausch Food Center (1 miles)
• Bosley Pharmacy (1 miles)
• Hastings Pharmacy (1.1 miles)
• Family Fare Supermarkets (1.3 miles)
• Pennock Pharmacy (1.5 miles)
• Good Neighbor Pharmacy (10.3 miles)

Hospitals

• Pennock Health & Wellness Center (1.5 miles)
• Pennock Health Services (1.5 miles)
• Pennock Hospital (1.5 miles)
• Hospital Purchasing Service of Michigan (9.8 miles)
• Clarksville Family Medicine (12.6 miles)

Transportation

• Hastings Airport (9D9) (2.7 miles)
• U-Haul Neighborhood Dealer (11.4 miles)