Overall Review of St John Senior Community
common
10 reviews mention this
Staff kindness varies a lot
Residents describe both very polite caregivers and unusually rude interactions.
Several residents and families say the staff is polite, friendly, and helpful, and they mention the front desk, nurses, and CNAs treating their loved ones well. Other reviewers report rude behavior, poor bedside manners, and feeling that staff did not take accountability when concerns were raised. A few comments also describe delays when help was requested, which adds to the mixed impression of day-to-day responsiveness.
caveat
6 reviews mention this
Hygiene and odors are criticized
Multiple residents and families describe hygiene problems and unpleasant odors.
Some reviewers report cleanliness concerns such as dirty diapers, call-button or toileting issues that led to wetness, and rooms they felt were not kept clean. Others mention strong or abnormal odors, including a bathroom and toilet area, and concerns about bed sores. Even when a review is otherwise positive, the overall mix still leaves hygiene as a recurring downside theme.
caveat
5 reviews mention this
Communication by phone feels unreliable
Families say it can be hard to reach the facility by phone.
Some reviewers report that no one answers the phone on weekends or that calls are not returned. Others describe difficulty getting administration or clinical leadership when they needed to discuss updates or problems. One review also highlights that phone access broke down during their stay, leaving them unable to get help quickly.
caveat
5 reviews mention this
Medications and help can be delayed
Several reviews describe delayed meds and slow assistance when requests were made.
Some families say their loved ones did not receive medications for long stretches, including a case where meds were not given until the following day. Others describe pain being untreated for hours, trouble getting basic support, or equipment and assistance not being available when needed. A few reviewers also say bedside call and toileting support did not work as expected, which contributed to distress during the stay.
caveat
2 reviews mention this
Food quality draws repeated complaints
Food reviews are mostly negative, including comments about temperature and appeal.
At least two reviewers complain that meals were unappealing or delivered cold rather than warm. One family describes bringing food in daily when their loved one disliked what was provided, framing dining as part of an overall dissatisfaction with daily comfort.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.