Mercy Primary Care Ctr

Pros

• Dr. Pamela Berry is described as sincere and phenomenal.
• The staff are extremely caring and devoted.
• They go the extra mile and communicate with patients at every step.
• The reviewer would not take their primary care anywhere else after five years.
• The Mercy Primary Care team were courteous and experienced, providing prescriptions and referrals even when the patient had no out-of-pocket costs.

Cons

• The receptionists provide poor service and speak in an inappropriate manner.
• The staff are rude.
• The facility's professional ethics are very poor.
• The review describes the place as not a good place.

Review

Mercy Primary Care inspires a wide range of feelings in its patients, and the comments here reflect a clinic that can feel like two very different experiences depending on whom you meet. At the heart of one highly positive narrative is Dr. Pamela Berry, described as a Black doctor who personifies sincerity and phenomenal care. One patient writes that she is "everything to me" and expresses a vow to keep her as their physician forever, a testament to the trust and affection that a single clinician can inspire when paired with genuine compassion and competence. This kind of praise signals that the care delivered by Dr. Berry can be memorable and deeply meaningful for those who connect with her.

Beyond that standout physician, the overall experience with Mercy Primary Care appears to vary considerably. Some reviewers acknowledge that certain doctors are exceptional, yet there is disappointment tied to the reception area - the front desk staff who greet patients first. The sentiment is clear: while the clinical expertise may shine, the way patients are treated at the point of entry matters, and many feel the receptionists could communicate in a more respectful and appropriate manner. This tension between physician excellence and front-desk service colors the impression many patients walk away with.

There is also a strong thread of warmth and dedication from the clinic's staff, described as extremely caring and devoted. Reviewers say the team goes the extra mile and keeps patients informed at every step of their care. For at least one patient, the five-year relationship with the clinic has built a level of trust so deep that they would not seek primary care anywhere else. That sense of continuity and personal attention can be transformative, turning routine visits into experiences of reassurance and sustained support.

Interspersed with these heartfelt endorsements are small, individual expressions of gratitude. Phrases like "They is good" and "Thank u" surface as quick, uncomplicated affirmations of satisfaction, suggesting that for some patients, the care they receive is effective and appreciated, even if the overall tone of the reviews is sometimes mixed. These brief sayings underscore that positive outcomes and gratitude can coexist with critiques, and they remind us that patient experiences are not monolithic.

On the other hand, one review delivers a stark caution: "Please do not go here! This is not a good place." The writer characterizes the staff as rude and claims that safeguarding personal medical information is undermined by the environment. They go further to criticize the facility's professional ethics, labeling them as very poor. This forceful warning highlights a serious concern about the quality of conduct and ethics in certain interactions, illustrating that in some people's eyes, the clinic's culture at certain times may fall short of expectations.

Another perspective adds an important dimension to the overall picture: when insurance was not available, Mercy Primary Care allegedly provided substantial assistance, including prescriptions and referrals to specialists without out-of-pocket costs. The reviewer describes the medical team as courteous and experienced, emphasizing accessibility and affordability in difficult circumstances. This story speaks to the clinic's potential to serve as a crucial safety net for patients facing coverage gaps, reinforcing a narrative of capable care that can be affordable and responsive when need is greatest.

Taken together, these reviews sketch a clinic with notable strengths and notable gaps. The presence of an exceptionally trusted physician like Dr. Berry shows what patient-centered excellence can look like when it connects with genuine empathy and professional skill. The devotion of many staff members who go the extra mile and maintain clear communication further enriches that positive strand. Yet the mixed reception at the front desk and the serious concerns about ethics in some accounts remind us that patient experiences are uneven and can hinge on interpersonal dynamics as much as on clinical competence. For some, Mercy Primary Care represents reliable, compassionate care and continuity; for others, it raises questions that deserve attention from leadership and staff alike.

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2 miles)
• Indian Village Market (2.5 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)

Restaurants

• Joseph's Coney Island (1.9 miles)
• Cadieux Cafe (2.9 miles)
• Fowling Warehouse (3.2 miles)
• Yemen Cafe (3.7 miles)
• Atwater Block Brewery (4.1 miles)
• McDonald's (4.3 miles)
• Subway (4.4 miles)

Places of Worship

• St Charles Church (2.7 miles)
• St John's Presbyterian Church (4.2 miles)
• Grosse Pointe United Methodist Church (4.6 miles)
• St Joan Of Arc Church (5.9 miles)

Parks

• Matthew C Patterson Park (2.8 miles)
• Windmill Pointe Park (3.4 miles)
• Belle Isle Park (3.7 miles)
• Valade Park (4.2 miles)
• William G. Milliken State Park and Harbor (4.6 miles)
• Center Line Memorial Park (6.7 miles)
• Palmer Park (7.2 miles)

Hospitals

• Select Specialty Hospital (4 miles)
• St John Hospital & Medical Center (4 miles)
• Henry Ford Medical Center (4.1 miles)
• Detroit Receiving Hospital (4.4 miles)
• DMC Heart Hospital (4.6 miles)
• Barbara Ann Karmanos Cancer Institute (4.6 miles)
• Harper University Hospital (4.7 miles)

Physicians

• Childrens Hospital Of Michigan Specialty Center - Detroit (4.4 miles)
• University Health Center (4.5 miles)
• Windsor Regional Hospital (6.3 miles)
• Pointes Allergy And As (7.1 miles)

Cafes

• The Bean Bar (5.4 miles)
• Tim Hortons (6.2 miles)
• Tim Hortons (7.1 miles)
• Tim Hortons (7.8 miles)