Alpha Manor Nursing Home

Pros

• The staff manager, Ted, is very proactive in addressing issues, as seen when he addressed a situation directly.
• The facility provides therapy services for patients who have undergone serious medical procedures.
• The communication regarding patient care could be improved, indicating there is an existing process in place for updates.
• Family members are encouraged to stay involved and seek alternative options for their loved ones' care.
• The presence of a receptionist suggests that there is a dedicated team managing administrative tasks within the facility.

Cons

• The staff displayed carelessness, leading to the father being dropped on two occasions.
• The staff manager, Ted, yelled at the father for dropping a plate, showing a lack of compassion.
• The family was informed of the father's death over the phone with no empathy from the receptionist.
• The living conditions depicted on the facility's website are misleading and not an accurate representation.
• The father's window was not properly fixed despite reporting the issue, leaving it unable to close during cold weather.
• The family regrets bringing their father to this facility and would not recommend it to others.

Review

The experience shared by a family member regarding the care provided to their father at a particular facility paints a troubling picture of negligence and lack of compassion. This individual recounts multiple incidents that highlight a significant level of carelessness among the staff, culminating in a heartbreaking outcome. The family's distress stems not only from the loss of their loved one but also from various alarming events that occurred during his time there.

One of the most disturbing claims involves two separate instances where their father was reportedly dropped by staff members. Despite him not being particularly heavy, this negligence raises serious concerns about the training and attentiveness of the caregivers. Such incidents are unacceptable in any medical or rehabilitation setting, as they can lead to further complications for individuals who may already be vulnerable due to health issues or disabilities. This careless treatment sets the tone for an overall negative perception of the facility's standards.

Compounding these issues is an incident involving a staff manager named Ted who allegedly reacted with hostility towards the patient after he accidentally dropped a plate. Rather than providing support and understanding, it appears that Ted chose to reprimand rather than empathize with someone who was likely already feeling insecure and fragile in his recovery phase. Such behavior reflects poorly on both individual staff members and institutional culture, which should prioritize patient dignity and respect above all else.

Tragically, these negative experiences culminated in the family's painful revelation that their father had died while under the care of this facility. The manner in which they were informed—over the phone—adds yet another layer of distress to an already devastating situation. Instead of receiving compassionate support during such a difficult time, the family faced insensitivity as they were urged to complete paperwork related to their father's death. This lack of empathy from reception staff exacerbates feelings of abandonment and grief experienced by families dealing with loss.

The reviewer also highlights discrepancies between how the facility is marketed online versus reality. The pictures posted on their website do not accurately reflect living conditions within the premises, suggesting potential misleading practices aimed at attracting new patients or residents. This disparity calls into question not only ethical considerations regarding advertising but also whether potential residents are being set up for disappointment upon arrival when confronted with conditions far removed from what was promised.

Adding to this troubling narrative are mechanical issues within the facility itself; specifically, an inability to sufficiently close windows in February’s cold weather exemplifies neglect regarding basic comfort and safety measures for residents. Despite notifying staff about this issue, no action was taken, indicating systemic failures within maintenance protocols that could affect resident well-being during harsh weather conditions.

Overall, this heartbreaking account serves as a cautionary tale for anyone considering entrusting loved ones to similar facilities without thorough investigation into their practices and outcomes. The family's tragic journey illustrates inadequacies in care quality, communication shortcomings during crises, emotional insensitivity shown by staff members like Ted, misrepresentation through online marketing materials, and failure to maintain safe living environments—all contributing factors that ultimately led them to deeply regret their decision for seeking care at this facility in the first place.

This part of Detroit, Michigan, offers a variety of amenities that cater to individuals seeking a convenient and comfortable lifestyle. With several places of worship nearby such as St Charles Church and Grosse Pointe United Methodist Church, residents have access to spiritual support and community engagement. In terms of healthcare, there are numerous pharmacies and medical facilities in close proximity, including Childrens Hospital Of Michigan Specialty Center and Detroit Receiving Hospital. Additionally, the area boasts a range of dining options from casual eateries like McDonald's to upscale establishments such as the Detroit Athletic Club. For recreation, parks like Belle Isle Park and Valade Park offer scenic outdoor spaces for leisure activities. Overall, this neighborhood provides a balance of essential services and recreational opportunities ideal for seniors looking to settle in a vibrant urban setting.

Places of Worship

• St Charles Church (0.3 miles)
• St John's Presbyterian Church (1.6 miles)
• Grosse Pointe United Methodist Church (6.8 miles)
• St Joan Of Arc Church (8.5 miles)
• Heritage Park Alliance Church (8.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Indian Village Market (0.8 miles)
• Shoppers Drug Mart (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Atwater Block Brewery (1.4 miles)
• McDonald's (2 miles)
• Elwood Bar & Grill (2.4 miles)
• Subway (2.4 miles)
• Detroit Athletic Club (2.4 miles)
• The Skip (2.5 miles)
• Detroit Opera House (2.5 miles)

Parks

• Belle Isle Park (1.6 miles)
• Valade Park (1.6 miles)
• William G. Milliken State Park and Harbor (1.9 miles)
• Matthew C Patterson Park (3.8 miles)
• Windmill Pointe Park (4 miles)
• Palmer Park (7.2 miles)
• Lakewood Park (7.4 miles)

Physicians

• Childrens Hospital Of Michigan Specialty Center - Detroit (2.3 miles)
• University Health Center (2.4 miles)
• Windsor Regional Hospital (3.6 miles)

Hospitals

• Detroit Receiving Hospital (2.4 miles)
• DMC Heart Hospital (2.4 miles)
• Barbara Ann Karmanos Cancer Institute (2.5 miles)
• Harper University Hospital (2.6 miles)
• Hudson-Webber Cancer Research (2.6 miles)
• Hfhs - Main - F4 (4 miles)
• Henry Ford Hospital (4.1 miles)

Cafes

• The Bean Bar (2.8 miles)
• Tim Hortons (5.1 miles)
• Tim Hortons (5.4 miles)
• Tim Hortons (7.6 miles)
• Tim Hortons (7.9 miles)
• Qahwah House (8.7 miles)