Omni Continuing Care

Pros

• Melinda, who answers the phone, is an asset to the facility, providing extremely polite and excellent customer service.
• Sherry, the Business Office Manager, is described as extremely informative and knowledgeable in her role.
• Tiffany, the Social Worker, is noted for being passionate and going above and beyond her job description to help residents.
• The administration appears to care when interacting with caregivers and shows a willingness to address concerns raised by families.
• The faculty and administration are recognized for being courteous and friendly in their attempts to handle needs.

Cons

• The patients are often left unattended for extended periods after dialysis, leading to unnecessary pain and discomfort.
• The dietary options are poor, with high-sodium foods being served despite complaints about dietary restrictions.
• The advertised weekly activities are misleading, as there is little variety and they do not cater to the financial situations of many clients.
• The facility has a persistent odor of urine and feces, indicating inadequate hygiene standards.
• Patients have been found covered in dried feces, suggesting neglect in personal care.
• Staff members appear to be preoccupied with their phones rather than responding promptly to calls for assistance.
• There are reports of residents suffering physical injuries, such as bruises and black eyes, under the facility's care.
• Bugs have been found crawling in patients' beds, reflecting poor sanitation practices.
• Inappropriate handling of medical equipment was witnessed by visitors, raising concerns about staff training and patient safety.

Review

The reviews of the nursing facility paint a troubling picture of its operations and the care provided to residents. Many individuals have expressed their deep concerns regarding various aspects, including patient care, staff adequacy, dietary practices, hygiene standards, and overall management. Despite some positive experiences with select staff members, the overarching sentiment is one of disappointment and alarm.

One of the most pressing issues highlighted by multiple reviewers is the inadequate staffing levels that lead to poor patient care. Reports indicate that patients are often left unattended for extended periods following critical treatments such as dialysis. For instance, one review detailed an alarming situation where a patient completed dialysis around 2:50 PM but was not attended to until approximately 5:45 PM. This delay in post-treatment care can significantly impact the well-being of patients who require immediate attention to alleviate pain or discomfort associated with their treatment. Such negligence suggests a concerning disregard for patient needs and raises serious questions about the facility's ability to manage its staff effectively.

The quality of dietary services has also come under fire, with specific complaints regarding high-sodium diets being served to residents despite prior notifications about dietary restrictions. One individual described how their relative received meals containing hot dogs—known for their high sodium content—for weeks on end without any apparent intervention from dietary staff. The inconsistencies in meal planning not only jeopardize residents' health but also reflect poorly on the facility’s commitment to providing appropriate nutrition tailored to individual health requirements.

Moreover, claims about activity offerings within the facility appear misleading. While administrators assert that residents receive weekly activities designed for engagement and entertainment, many families have contested this narrative. One reviewer noted that their relative had access only to limited outings such as trips to a casino or park—activities which seem impractical as many residents lack disposable income for such excursions. This highlights a potential gap between administrative assurances and actual resident experiences, ultimately undermining efforts to enhance quality of life through recreational programming.

On top of these systemic issues exists a distressing concern over hygiene and cleanliness within the facility. Some reviews depicted a grim environment marked by unpleasant odors and unclean conditions; instances were reported where residents were found in compromising states due to inadequate personal care or lack of timely assistance from nursing staff. One visitor recounted visiting a friend who was discovered covered in dried feces—a situation indicating prolonged neglect—which raises significant alarm about basic caregiving standards being upheld at this facility.

While certain individual staff members have been acknowledged for their exceptional service—such as Melinda at reception or Tiffany, the dedicated social worker—these pockets of excellence seem overshadowed by broader systemic failures within the organization. The positive remarks about specific employees underscore an urgent need for greater investment in training and staffing across all departments in order to foster an environment where all caregivers understand their responsibilities towards residents comprehensively.

In conclusion, based on these reviews, it appears there is substantial room for improvement within this nursing facility when it comes to providing adequate care and ensuring safe living conditions for its residents. The recurring themes across various testimonials call into question whether administrative oversight aligns with actual resident experiences and safety protocols. Families seeking suitable places for their loved ones must approach this particular institution with caution based on accounts highlighting both careless treatment practices and deficiencies in meeting basic human needs.

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Indian Village Market (2.5 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)

Restaurants

• Joseph's Coney Island (1.7 miles)
• Cadieux Cafe (2.8 miles)
• Fowling Warehouse (3.3 miles)
• Yemen Cafe (3.8 miles)
• Atwater Block Brewery (4.2 miles)
• McDonald's (4.3 miles)
• Subway (4.5 miles)

Parks

• Matthew C Patterson Park (2.7 miles)
• Windmill Pointe Park (3.3 miles)
• Belle Isle Park (3.7 miles)
• Valade Park (4.3 miles)
• William G. Milliken State Park and Harbor (4.6 miles)
• Center Line Memorial Park (6.8 miles)
• Lakewood Park (7.2 miles)

Places of Worship

• St Charles Church (2.7 miles)
• St John's Presbyterian Church (4.3 miles)
• Grosse Pointe United Methodist Church (4.5 miles)
• St Joan Of Arc Church (5.8 miles)

Hospitals

• Select Specialty Hospital (3.9 miles)
• St John Hospital & Medical Center (3.9 miles)
• Henry Ford Medical Center (3.9 miles)
• Detroit Receiving Hospital (4.5 miles)
• DMC Heart Hospital (4.7 miles)
• Barbara Ann Karmanos Cancer Institute (4.7 miles)
• Harper University Hospital (4.8 miles)

Physicians

• Childrens Hospital Of Michigan Specialty Center - Detroit (4.5 miles)
• University Health Center (4.6 miles)
• Windsor Regional Hospital (6.3 miles)
• Pointes Allergy And As (7 miles)

Cafes

• The Bean Bar (5.5 miles)
• Tim Hortons (6.1 miles)
• Tim Hortons (7.1 miles)
• Tim Hortons (7.7 miles)
• Tim Hortons (8.1 miles)