Hartford Nursing & Rehabilitation Center
Save6700 West Outer Drive, Detroit, MI 48235
For more information about senior living options: (844) 490-3973
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The staff were inviting, polite and knowledgeable. The facility was clean and had a pleasant smell. The nurses caring for him were great. The administrator Mrs. Bell is amazing and her team consistently makes families feel comfortable. The facility goes above and beyond to accommodate patients, with great activities and events. The therapy team was amazing at getting patients back to a speedy recovery. The admission team made the process very smooth.
The reviewers urge people to stay away from this place at all costs, saying it may look nice but it's hell. They claim staff falsely documented durable medical equipment at home and misrepresented her condition on discharge papers. They state she was sent home without a wheelchair, proper bed, or any needed support arranged. They report she developed a bedsore within a week. They note she went eight days without a proper wash. Nurses allegedly ignored patient requests for over an hour and smelled like marijuana. They observed staff repeatedly placing her essentials on her paralyzed side, blocking access to call for help. They describe the food as often cold and not reheated when requested. A reviewer alleges a nurse's aide dropped her husband, resulting in a brain bleed and a stroke.The collection of experiences surrounding Hartford Nursing & Rehabilitation Center presents a wide spectrum of care, atmosphere, and outcomes. On the positive side, several reviewers describe a facility that feels welcoming from the moment you enter. They note a staff that is inviting, polite, and knowledgeable, with comments praising the practical efficiency of admissions and the overall ambiance - cleanliness, a pleasant smell, and modern rehabilitative equipment. In particular, a number of people highlight the therapy teams as a strong point, with one account calling the rehabilitation "top-notch" and another noting that the therapy was very effective and tailored to helping a loved one regain function. A recurring thread in these favorable accounts is the sense that staff members - especially the administrator, Mrs. Bell, and the therapy team - took care of residents with genuine concern, and that interactions were professional, supportive, and comfortable for families.
Alongside these positive impressions, several reviewers emphasize that administrative and front-desk interactions also contributed to a good experience. The admissions process is repeatedly described as smooth, and administrators or their teams are depicted as approachable and reassuring. There are explicit expressions of gratitude for staff who made patients feel at home, with mentions of staff going "above and beyond" to ensure comfort and address concerns. In at least a couple of accounts, families felt confident that their loved ones were receiving compassionate, individualized attention, and one reviewer even singled out the administrator as an exceptional presence who helped families navigate the care journey with empathy and professionalism.
Yet, the praise is inconsistent, and there are substantial concerns raised about communication and follow-through. Several reviews complain about not receiving daily updates or timely calls, describing phrases like "I couldn't really get daily updates" and expressing frustration with unanswered questions and a sense that staff were slow to provide information. Billing-related anxieties appear in some testimonials as well, with worries about payment calls and unclear financial communications adding stress to families already navigating difficult health situations. Taken together, these comments suggest that while some families experience open, proactive communication, others encounter ambiguity and delays that undermine confidence during a vulnerable time.
A large subset of reviews is deeply troubling and paints a very different picture: allegations of neglect, mismanagement, and unsafe discharge practices. Specific claims include misdocumentation about medical equipment at home, underestimating a patient's level of independence, and discharging someone without critical supports like a wheelchair, proper bed, or adequate home care arrangements. There are accusations that discharge papers falsely claim therapy goals were met despite little actual therapy being delivered, and that families were left to scramble for necessary follow-up services. Multiple accounts describe patients developing bedsores, not receiving timely or adequate personal care (such as baths or hygiene), and experiencing gaps in essential services like transportation, PT/OT referrals, and nurse follow-through after discharge. In one particularly alarming report, belongings and medications were allegedly stolen, and a patient's ability to communicate or call for help on the paralyzed side was impeded by how items were placed. Reports also include concerns about staff attention to safety, with claims that some nurses smelled of marijuana and were slow to respond to cries for help, as well as broader impressions of neglect from staff who appeared overwhelmed or inattentive.
Within these grave concerns, there are also conflicting anecdotes about the same facility. Some reviews acknowledge specific issues while still praising other aspects of care, and several accounts insist that the environment itself - cleanliness, modern equipment, and even social or recreational activities like music during meals - can be comforting and positive. A few reviewers described encounters where staff were described as caring, professional, and responsive, and where the administrator was described as approachable and effective in addressing concerns. This mix of praise and severe critique underscores a pattern of highly variable experiences between residents and families, and sometimes even between shifts or departments.
The overarching take-away is a stark contrast between experiences of high-quality, compassionate rehabilitation and highly troubling reports of neglect and mismanagement. Some families celebrate the facility for its clean environment, attentive therapy teams, and empathetic leadership, while others recount dangerous lapses in care, inadequate discharge planning, and the kind of neglect that can worsen a patient's condition. Several reviews emphasize that the care in this center can feel exemplary in certain moments and catastrophically insufficient in others, depending on who is supervising care and when. This inconsistency appears to be a defining feature of the feedback, leaving prospective families to weigh the best and worst-case scenarios.
In conclusion, Hartford Nursing & Rehabilitation Center emerges as a place of bifurcated experiences. For some residents and families, the center offers respectful, capable care, robust rehabilitation, and a welcoming, well-maintained environment, with staff members who act with warmth and professionalism. For others, it becomes a source of profound concern: disorganized discharge planning, reports of missing or mishandled medications and belongings, delayed responses to urgent needs, and alleged safety risks that have led to serious health consequences. Anyone considering care at this center would benefit from a careful, hands-on process - asking explicit questions about daily updates and care plans, verifying discharge and home-support arrangements, and closely monitoring who is assigned to whom for therapy, nursing, and aides. Given the breadth of experiences documented, due diligence and ongoing advocacy appear essential to ensure the safety and well-being of a loved one in this facility.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hartford Nursing & Rehabilitation Center in Detroit, MI is an assisted living community that provides exceptional care and an array of amenities for its residents.
For those who enjoy maintaining their appearance, there is a beauty salon available on-site to provide services such as hairstyling and beauty treatments. Residents can also enjoy cable or satellite TV in their private rooms for entertainment purposes.
Transportation needs are easily met with the community-operated transportation service, which can arrange both non-medical transportation as well as transportation to doctors' appointments. Additionally, move-in coordination assistance is provided to ensure a smooth transition for new residents.
The center offers various spaces for socializing and leisure activities. There is a fully furnished dining room where residents can enjoy restaurant-style meals prepared by the staff. A gaming room allows for recreational activities and relaxation, while the small library provides reading materials for intellectual stimulation. The fitness room and wellness center cater to those who prioritize physical health and well-being.
Outdoor space, including a garden, provides opportunities for residents to enjoy nature and fresh air. Wi-Fi/high-speed internet access is available throughout the facility for those who want to stay connected digitally.
In terms of care services, there is a 24-hour call system in place to ensure that help is always readily available when needed. The staff provides 24-hour supervision along with assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time.
The center also places emphasis on mental wellness with its dedicated program designed to support residents' emotional well-being. Special dietary restrictions are accommodated, including diabetes diets and other specific dietary needs.
Residents have plenty of nearby options to explore outside of the community as well. There are two cafes, three parks, ten pharmacies, two physicians' offices, four restaurants, one theater, and one hospital located conveniently nearby.
Overall, the Hartford Nursing & Rehabilitation Center in Detroit offers a comfortable and supportive environment with various amenities and care services to cater to the unique needs of each resident.
Hartford Nursing & Rehabilitation Center is located at 6700 West Outer Drive, Detroit, MI 48235 in Wayne County, Michigan
Hartford Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, architecture, healthcare, bathroom, living room, indoor plants, windows, decor, and more.
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