Oak Pointe Senior Care and Rehab

Pros

• The kitchen staff treated residents like family, even baking a birthday cake for one resident.
• The staff showed kindness and dedication, making residents feel special.
• During the holidays, staff shared gifts that spread warmth and joy among residents.
• The directors were involved and cared for every resident as if they were family.
• The facility demonstrates a high level of interaction between staff and patients, creating a positive atmosphere.
• The facility was clean, and the staff were helpful and professional.
• Families described genuine care and a loving, compassionate environment for their loved ones.

Cons

• A reviewer described Oak Pointe as the worst place to put a loved one.
• A family claimed there was a delay in sending their uncle for stroke evaluation, leading to worsened outcomes.
• It was alleged that a resident who had a stroke was not promptly transferred and vital heart issues were missed.
• It was reported that residents were left sitting in their own waste for hours and treated as nonpeople.
• The Ombudsman was said to tell residents to call 911, and that the police would not listen.
• Since COVID-19, it was claimed that neglect was allowed by the facility and that state star ratings were corrupted.
• It was reported that meals were cold and staff could be crabby.
• A claim was made of financial exploitation: a staff member allegedly drained a grandmother's life insurance and savings.
• The director of nursing was accused of dropping the ball and rushing the family to hospice instead of pursuing care.
• A commenter asserted that the facility is not patient-centered and that staff do not act in residents' best interests.

Review

Oak Pointe Senior Care draws a wide range of experiences from families and visitors, with many praising the warmth and personal attention found there, while others recount serious concerns about care and management. The overall sense across the comments is that the facility can feel like a home for some residents, yet for others it has been a place of distress and frustration. In several accounts, the staff's kindness and the gentle, family-like treatment stand out as a bright spot amid a backdrop of mixed outcomes.

A number of reviewers describe experiences in which the staff's compassion and dedication were palpable. One family emphasized that although the food wasn't perfect, the staff's generosity and attentiveness more than compensated. They recalled the kitchen team treating their loved one like family, even baking a birthday cake and celebrating holidays with residents. The sense of warmth and being cared for went beyond routine duties, with gestures of generosity and personal attention that left a meaningful impression. For these families, Oak Pointe felt like a place filled with love and compassionate care, a welcome rarity in today's senior-care landscape.

Another positive thread comes from residents' family members who spoke about organized care, open communication, and engaged leadership. One account highlighted that the care was well-structured, with directors who were actively involved and staff who showed love to every resident as if they were their own family. In these reviews, the facility's atmosphere is described as one of mutual respect and heartfelt caregiving, where the people entrusted with loved ones' well-being are treated with dignity and kindness. Personal anecdotes included praise for administrative teams ensuring things were in place before a loved one arrived, and for residents forming friendships and enjoying activities alongside attentive caregiving.

However, the narrative is not uniformly positive. A particularly serious and detailed account recounts a family's experience with a resident who suffered a stroke while still at the facility. The family alleges delays in recognizing and responding to alarming symptoms, miscommunication about the resident's condition, and a failure to arrange timely transfer to an emergency department for stroke evaluation. According to this account, the head nurse and the director of nursing did not act with the urgency expected in suspected stroke cases. The reviewer, who identifies as a nurse in long-term care, asserts that the resident's condition deteriorated while awaiting evaluation and transfer, ultimately leading to severe impairment and a devastating decline. The family portrays a lapse in timely, appropriate care and questions the facility's willingness to escalate concerns promptly, ultimately resulting in the resident's passing. They describe a breakdown in patient advocacy and in following standard stroke protocols, and they express deep frustration with leadership's handling of the situation.

Further criticism centers on broader concerns about neglect and patient dignity. One reviewer alleges that some residents are left sitting in their own waste for extended periods, with the impression that residents are treated as nonpersons while they are in the facility. There are references to ombudsman interactions and to what the reviewer sees as a systemic pattern of neglect, amplified by a claim that post-COVID conditions have led to lax enforcement of standards. Some comments go so far as to claim that state star ratings are not trustworthy due to a culture of influence or "buying" ratings, implying a lack of accountability. These remarks convey a deep distrust of the management and the quality-of-care oversight within the facility.

Amid these more severe grievances, other reviewers share hopeful and positive experiences. Some describe staff as helpful and professional, with tours led by welcoming staff members such as Tammie who offered clear, professional guidance. There is praise for the high level of interaction between staff and residents, which the reviewers believe helps families feel confident about placing a loved one in the facility. Observations of clean surroundings and engaging activities - such as live music and active social events - further reinforce the sense that Oak Pointe can provide a stimulating, caring environment when care is well managed and staff are engaged.

Family members also recount consistent, positive care for specific loved ones. Several reviewers mention that their relatives - such as a mother-in-law or grandmother - received good care, with positive remarks about the administration's ability to arrange comfortable transitions, ensure appropriate meal quality, and support social connections among residents. Some stories emphasize how staff remembered personal preferences and helped residents build relationships within the community, contributing to a sense of belonging and well-being. The tone in these accounts is one of gratitude and reassurance, painting Oak Pointe as a place where families can find skilled caregiving and a supportive team.

A few isolated accounts raise concerns about potential exploitation and governance issues. One reviewer alleges that a family member's grandmother faced financial exploitation, including manipulation of life insurance policies and accounts, while noting that necessary needs such as glasses had not been provided. The accusation is specific and unsettling, centering on a named staff member and implying a broader risk of financial mismanagement within the facility. While these claims are serious, they stand as part of a single, strongly-worded anecdote within a broader landscape of mixed experiences.

Overall, the reviews depict Oak Pointe Senior Care as a facility capable of extraordinary warmth and personal connection, where some families feel confident in the care their loved ones receive and the compassion shown by staff. At the same time, there are grave, detailed allegations of delayed or inadequate medical response, neglect, and potential financial exploitation that raise alarm for others considering placement. The mixture of praise and serious criticism suggests that experiences at Oak Pointe can vary widely depending on the specific team, leadership, and circumstances surrounding a resident's care. For families evaluating this facility, the accounts underscore the importance of thorough tours, asking explicit questions about stroke protocols and emergency transfer procedures, verifying staff responsiveness, and, where possible, speaking with current residents and their families about everyday care, communication, and dignity in daily living.

This part of Detroit, Michigan is a vibrant and diverse community with easy access to essential amenities such as pharmacies, cafes, restaurants, parks, physicians, hospitals, theaters, and places of worship. The area offers multiple options for medical care including pediatricians, orthopedists, eye care specialists, and cancer research centers. Residents can enjoy dining out at various restaurants ranging from fast food to fine dining establishments. The presence of several parks provides opportunities for outdoor recreation and relaxation. Additionally, there are cultural attractions such as theaters for entertainment. Overall, this neighborhood provides a convenient and comfortable living environment for seniors looking to settle in a lively urban setting with access to healthcare services and recreational activities.

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.7 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Cafes

• Ferndale Project (2 miles)
• Starbucks (4.2 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Qahwah House (6.2 miles)
• Starbucks (6.8 miles)
• Starbucks (7.6 miles)

Parks

• Palmer Park (2.8 miles)
• Harding Park (3.6 miles)
• Scout Park (4.4 miles)
• Starr Jaycee Park (6.1 miles)
• Hemlock Park (6.7 miles)
• Clawson Park (7.8 miles)
• Center Line Memorial Park (7.9 miles)

Restaurants

• Urbanrest Brewing Company (3.4 miles)
• Rock On 3rd (4.2 miles)
• McDonald's (4.2 miles)
• Alex's of Berkley (5.1 miles)
• National Coney Island (5.3 miles)
• McDonald's (5.6 miles)
• Al-Ameer (5.9 miles)

Physicians

• Royal Oak Pediatrics PC (4 miles)
• Be Well Medical Center (4.1 miles)
• Beverly Hills Orthopedists (7.5 miles)
• Michigan Eyecare Institute (7.7 miles)
• University Health Center (8 miles)
• Childrens Hospital Of Michigan Specialty Center - Detroit (8.1 miles)

Hospitals

• Park Geriatric Village (4 miles)
• Henry Ford Hospital (6.2 miles)
• Henry Ford Health System (6.2 miles)
• Hfhs - Main - F4 (6.3 miles)
• Botsford Hospital (7.9 miles)
• Hudson-Webber Cancer Research (7.9 miles)
• Barbara Ann Karmanos Cancer Institute (7.9 miles)

Theaters

• Emagine Royal Oak (4.4 miles)
• AMC Star John R 15 (7.6 miles)
• MJR Troy Grand Digital Cinema 16 (8.2 miles)

Places of Worship

• Masjid Salam (7.9 miles)