Lincoln Nursing Home

Pros

• Dr. Ika is described as the most thorough and compassionate provider.
• Dr. Ika knows what she is doing and initiates complete workups when problems arise.
• Dr. Ika followed the patient's hospitalization reports and kept in touch via messages.
• Lincoln Primary Care is described as very friendly and accommodating, going above and beyond to meet medical needs.
• Dr. Casal is described as an excellent doctor.
• Dr. Nur is noted as very thorough with health issues.

Cons

• One reviewer described the new PCP as a disgrace to the medical profession for refusing to see a visibly ill child and offering no apology.
• Another reviewer criticized Dr Nur for listing herself as taking new patients but delaying appointments until May 2024, calling the policy illogical and a sham.
• A reviewer called Dr Casal's care atrocious, saying she left the patient to fight for themselves instead of providing help.
• A reviewer labeled Lincoln Primary Care as HORRIBLE and not worth recommending.
• A reviewer stated that some office staff were not compassionate toward patients with complex medical needs.
• A reviewer described the overall experience as a joke and urged others to stay clear of the office.

Review

The collection of patient voices paints a highly mixed picture of the care landscape at this primary care network. On one end, there are glowing tributes to a physician who stands out for her thoroughness and empathy, especially for patients with extremely complex medical histories. On the other, there are sharp criticisms of other providers and frustrations with scheduling, staff attitudes, and perceived gaps in compassion. Taken together, the reviews suggest a practice with real strengths in certain clinicians but uneven experiences depending on who you see and which office staff you encounter.

A central thread worth highlighting is the strong praise for Dr. Ika, who appears repeatedly as a beacon of careful, patient-centered care. One reviewer emphasizes that they have an "extremely complex medical history" and credits Dr. Ika with being "the most thorough and compassionate provider." The reviewer recalls that Dr. Ika "knows what she's doing" and, when something is wrong, she "gets straight to doing complete workups." The same patient recalls a hospitalization during a septic episode in which Dr. Ika followed every report and maintained contact through messages, underscoring a level of attentiveness that felt protective and reassuring. While the reviewer notes that some office staff aren't as consistently compassionate, they praise the colleagues who have been there for a longer time and are enjoyable to talk to during visits. The overall takeaway is a strong recommendation for Dr. Ika, anchored in trust built over years of careful, proactive care.

Beyond the Dr. Ika glow, the feedback turns thornier when it comes to other clinicians and the administrative side of care. A terse entry simply states "No good," hinting at broader dissatisfaction that isn't isolated to a single visit. Another reviewer recounts a distressing encounter with a "New PCP" who is described as a "disgrace to medical profession." In this account, a child was clearly in need - unable to walk, in obvious pain, and with a referral from the ER - yet the doctor refused to see him after a 25-minute tardiness. The patient describes being left in the waiting room while the clinician said she was too busy and had to leave early, calling the patient to say to go elsewhere, with no apology from a supervisor or anyone else. That narrative highlights perceived gaps in empathy and a lack of accountability that left the patient feeling dismissed and frustrated.

A separate thread focuses on Dr. Nur, who surfaces in two seemingly contradictory ways. One patient reports the idea that Dr. Nur was "taking new patients," but with the caveat that the practice wasn't accepting new patients until May 2024, prompting questions about why the policy existed and whether it was intended to thin out the backlog. The reviewer finds this illogical and expresses concern about whether the office can handle new patients in the present or near future. Yet another reviewer describes meeting Dr. Nur for the first time and finding her to be "very thorough with my health issues" and expresses optimism about having her as a new PCP. The divergence between these two experiences - one shadowed by scheduling constraints and perceived rigidity, the other colored by a positive first impression - illustrates how patient experiences can depend heavily on timing and individual interaction.

Dr. Casal generates its own spectrum of opinions, ranging from strong endorsement to outright criticism. One reviewer condemns Dr. Casal's approach as "atrocious" and states that she left the patient to "fight for myself" rather than providing meaningful help. This is a powerful negative perspective that emphasizes a lack of support during a difficult time. In contrast, another patient - likely within the same practice, given the context - describes years of generally positive experiences at Lincoln Primary Care, praising the office as "very friendly, accommodating" and asserting that Dr. Casal is an "excellent doctor" whom they would highly recommend. These opposing viewpoints illustrate how interpersonal dynamics and individual encounters can lead to diametrically opposed assessments of the same provider.

The strongest wave of sentiment comes from a final, emphatic note: "HORRIBLE!!!" in all caps. While this single, blunt entry does not provide nuance or context, it signals a powerful emotional reaction from at least one patient and underscores that for some individuals the overall experience is far from acceptable. Taken with the other reviews, it reinforces the message that care quality and patient satisfaction in this network are not uniform and can vary dramatically from one visit to the next, or from one physician to another.

In summary, the collected reviews portray a care environment with standout strengths and notable weaknesses. For patients with complex medical needs, Dr. Ika appears to offer a high bar of thoroughness and compassionate attention, along with reliable engagement during crises. However, experiences with other providers - whether due to perceived dismissiveness, scheduling hurdles, or inconsistent office staff attitudes - range from disappointing to infuriating, sometimes within the same practice. The mixed feedback about Dr. Nur and Dr. Casal, contrasted with pockets of enthusiastic support and an outlier of strong dissatisfaction, suggests that choosing a PCP in this network may come down to aligning with a particular clinician and managing expectations around scheduling and office culture. If you're navigating this system, a good path may be to seek a detailed conversation with the specific physician you're considering, clarify availability and appointment expectations, and assess whether their approach aligns with your needs and your history.

This area of Worcester, Massachusetts offers convenient access to various healthcare facilities such as Dr. Zinman, UMASS Memorial Medical, and Ascension Medical Group for your medical needs. There are several pharmacies nearby including CVS and Walgreens. The neighborhood is also surrounded by beautiful parks like Green Hill Park and Elm Park where you can enjoy leisurely walks or picnics. For dining options, there are popular restaurants such as Chick-Fil-A and Chipotle Mexican Grill, as well as cafes like Panera Bread and Redemption Rock Brewing. Additionally, there are multiple places of worship for spiritual fulfillment within a short distance. Overall, this area provides a blend of essential services and recreational opportunities that could be ideal for senior living.

Physicians

• Dr Zinman (0 miles)
• Eye Center At Hahnemann Hospital (0.1 miles)
• Dermatology (0.1 miles)
• UMASS Memorial Medical (0.3 miles)
• Harding Pediatrics (0.8 miles)
• Fallon Clinic (0.8 miles)
• Ascension Medical Group - St. Vincent Greenwood Primary & Specialty Care (0.9 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Gaia Biotech (1.3 miles)
• AbbVie Bioresearch Center (1.3 miles)
• UMass Memorial Medical Center - Prescription Center Pharmacy (1.6 miles)

Parks

• Green Hill Park (0.4 miles)
• Elm Park (1.8 miles)
• Beaver Brook Park (2.5 miles)
• Lake Park (2.6 miles)

Cafes

• Panera Bread (0.7 miles)
• Bean Counter (0.9 miles)
• Fuel America (0.9 miles)
• Redemption Rock Brewing (1.4 miles)
• Starbucks (1.4 miles)
• In House Coffee (1.4 miles)
• Fuel America (1.7 miles)

Restaurants

• Chick-Fil-A (0.7 miles)
• Wendy's (0.9 miles)
• Chipotle Mexican Grill (1 miles)
• Armsby Abbey (1.4 miles)
• The Boynton (1.4 miles)
• The Pint (1.7 miles)
• 110 Grill (1.8 miles)

Hospitals

• UMass Interventional Radiology (1 miles)
• Nahtm (1 miles)
• Worcester Recovery Center And Hospital (1.2 miles)
• Saint Vincent Hospital (1.6 miles)
• St Vincent Hospital (1.6 miles)
• UMass ACC (1.6 miles)
• U Mass Hospital (1.6 miles)

Places of Worship

• Our Lady of The Rosary Rectory & Main Number (1.7 miles)
• St Spyridon Cathedral Special Events Committee (1.9 miles)
• St Andrew the Apostle Mission (3.2 miles)

Transportation

• Webster Square Station (3.7 miles)