Whittier Westborough Transitional Care Unit
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150 Flanders Road, Westborough, MA 01581
For more information about senior living options: (844) 490-3973
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Whittier Rehabilitation is top notch. The facility is beautiful and kept very clean. The nurses and CNAs are amazing. The food is very good. The PT and OT services are amazing. The nursing and support staff are excellent. The professionals and support staff are extremely competent. They truly make their patients feel better. The facility is terrific and easily accessible. The medical visit was seamless from beginning to end. The clinic area is clean and quiet. Dr Nairus and his administrative assistant Jenna are truly the best of the best.
The reviewer claimed the facility did not provide the prescribed PT and OT and that the patient was overdosed, leading to neglect and wounds. The reviewer stated that a 96-year-old patient was not helped to the bathroom within 10?15 minutes, which was unacceptable and humiliating. A former director of social work described the care as horrible, alleging neglect, overdosing, and the development of wounds, despite some staff being nice. It was noted that the patient remained in bed for long periods due to infections and confusion, and was downgraded to a nursing facility. There were reports of CNAs seeming annoyed about wearing gloves and using two people to transfer, and at least one CNA attempted to lift the patient by the back of his pants. The reviewer concluded with a strong warning to stay away.Across a broad range of personal experiences, Whittier Rehabilitation emerges in these accounts as a place where timeliness, comfort, and attentive care are prominent features. Several reviewers emphasize that appointments ran on time, with little or no waiting, and that they could proceed quickly from x-ray to exam. The overall impression is one of efficiency and respect for patients' time, which many describe as a refreshing change from experiences elsewhere.
The environment at Whittier is repeatedly described as inviting and well maintained. Reviewers praise the facility as beautiful and very clean, noting a calm, accessible atmosphere that helps patients feel at ease from the moment they arrive. This sense of a supportive setting carries through in comments about the staff and daily routines, reinforcing the view that patients are treated with care and consideration in a comfortable environment.
Nurses, certified nursing assistants, and the broader care team receive consistently strong endorsements. Multiple reviewers highlight the genuine kindness and dedication of the nursing and support staff, saying they clearly care about their patients' well-being. The empathy and attentiveness of these teams are repeatedly cited as a major factor in positive experiences, with several patients remarking that they felt valued, heard, and supported during their recovery journeys. Food also gets high marks in several reviews, with at least one patient remarking that meals felt like "fine dining" and accommodated allergies, contributing to a sense of overall wellness during rehabilitation.
Therapy services - particularly physical therapy (PT) and occupational therapy (OT) - are a standout theme. Patients frequently note skilled, knowledgeable therapists who help them regain strength and mobility and prepare them to return home safely. Therapists such as Sam (PT), Trevor (OT), Briana (OT), Abby (PT), and Meghan (OT) are named by specific reviewers for their effectiveness and supportive approach. The restorative work described often centers on practical at-home strategies and exercises that patients can continue after discharge, underscoring a continuity of care that many find invaluable. For families and patients, these positive therapy outcomes translate into greater independence and confidence as they transition out of the hospital setting.
Medical coordination and communication also appear in many positive notes. Reviewers recount helpful interactions with physicians and clinicians, including Daniel Lococo, PA, and Dr. Nairus, who are praised for explaining problems, outlining choices, and helping patients feel at ease about their care plans. Administrative staff - like Jenna, an administrative assistant - are recognized as contributing to smooth experiences by providing clear guidance and support throughout visits. The overall tone across these comments is one of clarity, reassurance, and professional competence, with patients feeling that they are in capable hands from initial consultation through follow-up.
Families' and patients' strong endorsements extend beyond individual episodes of care. A number of accounts reference successful outcomes such as a wife's weeklong rehabilitation going beautifully, or a patient leaving with renewed strength and gratitude for the care received. Several reviewers express a high level of confidence in returning for future care if needed and recommend Whittier Rehab Hospital to others seeking rehabilitation services. The shared sentiment is that, for many, Whittier represents a reliable partnership in recovery, characterized by strong clinical skills, compassionate staff, and a patient-centered approach.
Interwoven with these broadly positive experiences are more troubling voices that cannot be overlooked. One review centers on a 96-year-old mother whose family describes repeated delays in assistance after calls for help, resulting in embarrassment and a perceived loss of dignity. The reviewer characterizes the situation as unacceptable and indicates that improvements in responsiveness are needed to uphold the facility's standard of care. Beyond this, a markedly negative account from a former director of social work presents a stark contrast: allegations of neglect, medical mismanagement, and even overdosing that allegedly led to wounds and severe degradation in the patient's condition. This account also notes inconsistencies in safety practices, such as improper transfers and insufficient use of protective equipment, and it mentions formal complaints to the Department of Public Health. While therapists and some staff are acknowledged as supportive in this narrative, the overarching message is that experiences can diverge dramatically, and significant concerns regarding patient safety and communication require serious attention.
Taken together, the collection of reviews portrays Whittier Rehabilitation as a facility that many patients and families rely on for timely, clean, and compassionate rehabilitation, with standout therapy - especially PT and OT - and strong medical coordination contributing to positive outcomes. The majority of voices celebrate the care, the environment, and the chance to regain independence, while at least a couple of reviews point to serious lapses in responsiveness and safety that warrant careful examination and action. This mix underscores the importance of ongoing attention to patient dignity, timely assistance, and transparent communication, ensuring that every patient experiences the high standard that many already credit to Whittier Rehab.
19 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Whittier Westborough Transitional Care Unit, located in Westborough, MA, offers a comfortable and supportive environment for individuals in need of assisted living services. The community provides a range of amenities to enhance the residents' quality of life.
Residents can enjoy delicious meals in the dining room, which offers a variety of options to accommodate special dietary restrictions. The fully furnished accommodations provide a cozy and home-like setting for residents. Outdoor space and a garden are available for those who wish to relax or engage in leisure activities.
Housekeeping services ensure that the living spaces are kept neat and tidy. Move-in coordination is provided to assist residents during their transition. Telephone and Wi-Fi/high-speed internet services are available to keep residents connected with their loved ones.
The care services offered at Whittier Westborough Transitional Care Unit include assistance with daily activities such as bathing, dressing, and transfers. Diabetes diet management is available for those who require it. Meal preparation and service are provided, ensuring that residents receive nutritious meals tailored to their individual needs. Medication management ensures that residents receive their medications on time and as prescribed.
Scheduled daily activities offer opportunities for socialization and engagement within the community. In addition, the location of Whittier Westborough Transitional Care Unit offers convenient access to various amenities in the surrounding area. With two cafes, three parks, seven pharmacies, nine physicians, 17 restaurants, and one hospital nearby, residents have easy access to essential services and recreational opportunities.
Overall, Whittier Westborough Transitional Care Unit offers a caring environment with comprehensive care services and amenities designed to promote comfort, wellbeing, and an active lifestyle for its residents.
Whittier Westborough Transitional Care Unit is located at 150 Flanders Road, Westborough, MA 01581 in Worcester County, Massachusetts
Whittier Westborough Transitional Care Unit on seniors.fyi includes 11 photos including images showing healthcare, building, windows, rehabilitation, entrance, architecture, landscaping, outdoors, and more.
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Outdoors
Building
Bedroom
Windows
Landscaping
Natural Light
Exercise Equipment
Healthcare
Swimming Pool
Rehabilitation
