The Highlands Gracious Retirement Living in Westborough, MA

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  • Interior

    A well-lit salon interior with chairs and mirrors, accented by greenery.

  • Decor

    A spacious and elegantly designed dining room featuring round tables and comfortable chairs, adorned with chandeliers.

  • Living Room

    A cozy living room with a bookshelf and TV, featuring comfortable seating.

  • Building

    A modern senior living facility featuring a welcoming entrance and landscaped surroundings.

  • Windows

    A spacious gym equipped with various exercise machines and ample natural light.

  • Dining

    Spacious dining area with elegant decor and ample seating arrangements.

  • Kitchen

    A modern kitchen featuring dark cabinets, a granite countertop, and a well-equipped coffee station.

  • Lighting

    A cozy hair salon featuring styling stations with mirrors and comfortable chairs, decorated for a warm ambiance.

  • Seating Area

    A spacious lobby with elegant seating and decorative floral arrangements.

  • Lobby

    A cozy and inviting waiting area featuring wooden tables and chairs, adorned with small potted plants.

  • Chandelier

    A beautifully arranged dining room featuring a wooden table, elegant chairs, and a stunning chandelier.

  • Seating

    A luxurious home theater setup with comfortable seating and a large screen, framed by red curtains.

  • Lounge

    A cozy game room featuring a pool table, comfortable seating, and a welcoming atmosphere.

  • Theater

    A cozy home theater setup featuring a large screen and plush seating with elegant red curtains.

The Highlands Gracious Retirement Living in Westborough, MA

Information last verified:

129 East Main Street, Westborough, MA 01581

For more information about senior living options: (844) 490-3973

4.2 from 21 reviews
5 stars
13
4 stars
4
3 stars
1
2 stars
1
1 stars
2

Overall Review of The Highlands Gracious Retirement Living

Pros

  • pro The Highlands is an amazing place.
  • pro The Highlands is a beautiful community and a great place to live.
  • pro The Highlands is an all-inclusive home with three meals a day and plenty of activities.
  • pro The chef, managers and staff provide delicious, extremely well-run Thanksgiving dinners.
  • pro The Highlands provides a clean, safe, caring home.
  • pro The Highlands offers three nutritious and tasty meals daily with more choices than expected.
  • pro The apartments and campus are spacious, comfortable, and well maintained.
  • pro The Ambassador program provides friendly and helpful resources to new residents.
  • pro Highlands offers plenty of interesting activities and a good balance of independence.

Cons

  • pro One reviewer describes the Highlands as not gracious and as a pit that fell into disarray after opening.
  • pro The food is substandard and often inedible, with the cook seemingly unable to feed a large group.
  • pro The servers are underpaid, and housekeeping is inconsistent, with residents’ rooms not reliably dusted.
  • pro The owners are unable to maintain effective management, and it’s implied that no qualified, conscientious staff stay.
  • pro It is not a great place when managers or residents think others are beneath them, especially the main managers Alice and Scott.
  • pro Rent is raised every year while the level of services declines.

Review

The Highlands Gracious Retirement Living in Westborough is best suited for active seniors who want an all-inclusive, turnkey living experience without a heavy upfront investment. This community shines for families seeking a warm, social environment where meals, housekeeping, activities, and a reasonable level of everyday support come bundled into one predictable monthly package. The no-buy-in model is repeatedly highlighted as a major advantage, lowering the barrier to entry for those who want to avoid tying up substantial capital. For residents who prize a hotel-like ambiance, a well-maintained campus, and ready-made social opportunities, The Highlands offers a compelling, low-friction transition. Those who require higher-acuity care on site, demand relentlessly flawless dining across every menu, or insist on an ultra-structured, top-to-bottom professional culture may want to consider alternatives.

What works consistently well here is the daily life blueprint. Residents enjoy three nutritious meals daily, a broad slate of activities, and a built-in social fabric that makes newcomers feel welcome quickly. The setting is described as beautiful, with spacious, well-kept apartments that contribute to a comfortable, home-like atmosphere. A long balcony in some units and ample common spaces reinforce a sense of openness and freedom. The kitchen earns praise for variety and taste on many occasions, and one well-timed Thanksgiving dinner stands out as a highlight. The campus supports aging-in-place through on-site amenities, such as a hair salon and carefully maintained gardens, while the Ambassador program helps new residents navigate the transition. An approachable, family-like management presence reinforces trust and continuity.

Leadership and service culture are clearly a strength in many accounts. Several families commend the management team for accessibility, responsiveness, and genuine concern for resident welfare. The group of managers is described as professional, capable, and personally invested in residents’ health and happiness, with several staff members noted for going “above and beyond.” The communal sense of belonging, staff who remember names, promptly answering calls, and creating an environment that feels like extended family, is repeatedly cited as a differentiator. Yet, the experience is not monolithic. Some reviewers allege a lack of respect or a perception of hierarchy that leaves residents feeling undervalued, and a few accounts point to inconsistent housekeeping or dining service. These divergent experiences suggest that while the core culture aims for warmth and attentiveness, execution can vary by shift and individual.

Cost, value, and tradeoffs are central to the decision calculus here. The no-buy-in, all-inclusive pricing is a meaningful draw for families seeking predictability and lower upfront risk, with many noting the affordability relative to other options in the region. The package typically covers meals, housekeeping, and activities, which reduces the financial complexity of senior living. On the downside, several reviews flag rent increases that seemingly outpace improvements in service, creating a perception of diminishing value over time. Dining quality also defines the variance in resident satisfaction: some praise flavorful, well-prepared meals, while others describe fare as substandard or inconsistent. Maintenance lapses, dusting not always completed, rooms not uniformly refreshed, also appear in certain critiques. The takeaway is clear: price advantage holds, but ongoing quality control in dining and housekeeping matters as much as the package itself.

Dining and activities balance emerges as a central theme for residents evaluating the community. Food quality is clearly a point of divergence, with a subset of residents reporting exceptional meals, variety, and careful presentation, contrasted by others who describe tasteless or undercooked dishes and uneven service. The discrepancy likely reflects variability in kitchen staffing and turnover, suggesting that prospective residents should sample meals and seek current residents’ in-season impressions to gauge consistency. On the activity front, programming tends to be robust, with an engaged activities director coordinating excursions, games, and social events that honor independence while encouraging participation. For families prioritizing a lively social calendar, accessible on-site amenities, and plentiful opportunities for meaningful engagement, this combination remains a strong draw.

Bottom line and practical guidance: The Highlands Gracious Retirement Living represents a solid, practical choice for seniors who want an approachable, affordable, all-inclusive setting with a genuine emphasis on aging in place and community. It is particularly well-suited to those who value a friendly, home-like atmosphere, predictable costs, and a ready-made social network that supports independence while offering dependable reassurance. The strongest objections tend to center on inconsistent experiences in dining, housekeeping, and staff dynamics, plus concerns about value erosion if rents rise without a commensurate uplift in service. For decision-makers weighing alternatives, the key is to verify current quality levels during tours, talk to multiple residents about the day-to-day experience, and probe how management handles concerns across shifts. If the desired outcome is a warm, social, low-friction transition into retirement living, with reliable staff presence and a sense of family, The Highlands can be the right home. If high-acuity care, uniform dining quality, and uniformly non-hierarchical management are non-negotiable, it is prudent to explore other communities that tighten those gaps.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Worcester Regional (14 miles away) Worcester Regional (14 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Highlands Gracious Retirement Living is a luxurious assisted living community located in Westborough, MA. Our community offers a wide range of amenities to ensure that residents enjoy a comfortable and convenient lifestyle. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet access, and a kitchenette. Housekeeping services are provided to maintain a clean and tidy living environment.

Our caring staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that all residents receive the necessary medical care. A mental wellness program is available to promote emotional well-being.

Residents can enjoy delicious meals in our dining room, where special dietary restrictions can be accommodated. We also offer transportation arrangements for medical appointments and have three nearby cafes for residents to explore. Our community organizes resident-run activities as well as scheduled daily activities to keep everyone engaged and entertained.

Conveniently located near parks, pharmacies, physicians, restaurants, places of worship, and hospitals, The Highlands Gracious Retirement Living provides easy access to various amenities and services. With our exceptional care services, luxurious amenities, and vibrant community life, residents can truly enjoy their retirement years in comfort and style at The Highlands Gracious Retirement Living.

Nearby Places of Interest

Physicians

  • Umass Medical Group Westboro (0.1 miles)
  • Quality Medical Evaluations (0.3 miles)
  • Muppidi, Daniel Dr - Metrowest Allergy Associates, PC (0.3 miles)
  • Keamy Cosmetic Centre (0.4 miles)
  • Vein Clinic Of New England (0.4 miles)
  • Westborough Family Medicine (0.4 miles)
  • Daniel J. Muppidi, MD (3.1 miles)

Restaurants

  • McDonald's (0.2 miles)
  • Chipotle Mexican Grill (0.5 miles)
  • Uhlman's Ice Cream (1.1 miles)
  • Civic Kitchen & Drink (1.8 miles)
  • Chet's Diner (3.2 miles)
  • Hillside Grill (3.5 miles)
  • 110 Grill (3.7 miles)

Pharmacies

  • Active Rx Westborough Active (0.4 miles)
  • Walmart Pharmacy (2.9 miles)
  • RXI Pharmaceuticals C (3 miles)
  • Pharma Models (3 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (4.8 miles)
  • CVS Pharmacy (5 miles)

Cafes

  • Panera Bread (1 miles)
  • Starbucks (3.6 miles)
  • Starbucks (3.9 miles)
  • Starbucks (6.6 miles)
  • The Bagel Table (6.9 miles)
  • Starbucks (7.5 miles)
  • New City Microcre (7.6 miles)

Hospitals

  • Whittier Rehabilitation Hospital (1.7 miles)
  • U Mass Hospital (8.2 miles)
  • UMass ACC (8.4 miles)
  • Worcester Recovery Center And Hospital (8.7 miles)

Parks

  • Minuteman Park (2.9 miles)
  • Whitehall State Park (3.1 miles)
  • Hopkinton State Park (4.1 miles)
  • Lake Park (8.2 miles)
  • Cushing Memorial Park (8.3 miles)

Places of Worship

  • St Rose of Lima Parish (3.5 miles)
  • St Bridget's Church & School (8.7 miles)

Theaters

  • Regal Solomon Pond (5.1 miles)

Frequently Asked Questions

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