The Highlands Gracious Retirement Living in Westborough, MA
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129 East Main Street, Westborough, MA 01581
For more information about senior living options: (844) 490-3973
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The Highlands is an impressively beautiful building with spacious apartments. The staff are loving, friendly, and consistently attentive to residents. Bonnie spreads joy daily and goes above and beyond for her residents. The Highlands provides three nutritious, tasty meals every day with more choices than expected. The community's managers and staff create a welcoming, family-like atmosphere. The price is much better than other options, offering good value without compromising quality. The Highlands has given families a clean, safe, and caring home where residents can age with dignity. The facility is well maintained, clean, and pleasant, with gardens and welcoming common areas.
The staff do not respect the patients as they should, and they need to treat them as if they were their own relatives to provide proper care. The facility is a pit. Rent is raised every year while the level of services declines. The food is substandard and often inedible; the cook cannot cook for a large group. The servers are underpaid and residents' rooms are not consistently cleaned. The owners fail to maintain effective management, and no qualified staff stay.The Highlands Gracious Retirement Living in Westborough is best suited for active seniors who want an all-inclusive, socially vibrant setting with a clear "age in place" philosophy and a strong sense of community. No buy-in is a practical plus for families seeking predictable monthly costs without a large upfront barrier, and the environment rewards participation - varied meals, frequent activities, and opportunities to form meaningful connections with staff and neighbors. This is not a rigid clinical setting; it is a living, people-first community where residents who value companionship, regular programming, and straightforward pricing tend to thrive. Those needing high-acuity medical care, intensive dementia-focused programming, or a consistently flawless dining experience should look elsewhere.
Alternatives become worth considering for several reasons. Some reviewers describe gaps in perceived respect and attentiveness toward residents, suggesting that certain interactions with leadership or front-line staff do not meet their expectations for dignity and responsiveness. A few accounts flag pronounced price increases alongside service or maintenance concerns, which can erode value over time. For families prioritizing flawless cuisine, rigid procedure, or uniformly proactive management accessibility, these themes may make other communities a more reliable fit. In short, the Highlands can deliver warmth and vitality, but it may not satisfy every standard of consistency or high-acuity care.
On the upside, the core operating model pays dividends that often outweigh drawbacks. Three nutritious meals daily with ample menu variety, friendly service, and a kitchen that seems to surprise with its depth of choices are repeatedly praised. The absence of a buy-in lowers initial risk, while the all-inclusive framework simplifies budgeting. The campus itself reads as well-maintained and welcoming, with spacious, comfortable apartments and well-kept grounds that support an active lifestyle. A robust calendar of activities - led by a dedicated activity director - helps residents stay connected, while the Ambassador program and responsive management team provide practical ways to navigate daily life and settle into the community.
Critics rightly point to consistency gaps that deserve attention. Some reviewers describe uneven experiences with management - in particular, perceptions that certain leaders or managers can be distant or dismissive, which undermines trust during important transitions. Food quality, while often praised, is not stated as uniformly excellent in every review, with occasional comments about tastiness or preparation variability. Housekeeping and room maintenance sometimes appear inconsistent, and staffing pressures surface in a few narratives - raising questions about reliability during busy times. Rent or fee increases without a concurrent, clearly communicated uplift in services can also undermine perceived value for long-term residents.
Yet the key pros extend a convincing offset to these concerns for many families. The warm, family-like atmosphere - where staff members go out of their way to know residents and their preferences - creates a sense of belonging that many other communities struggle to match. The combination of social opportunities, accessible care coordination, and transparent pricing without a big upfront investment often translates into a practical fit for couples or siblings navigating senior transitions. For families prioritizing social vitality, dependable daily routines, and a supportive yet not overly clinical environment, Highlands presents a credible, compelling option worth serious consideration.
Practical next steps are essential. Prospective residents should plan multiple in-person visits at different times to gauge consistency in dining, housekeeping, and staff responsiveness. Engage directly with residents about daily life, ask to meet with front-line caregivers, and request detailed explanations of pricing, increases, and what triggers higher levels of service or care. Inquire about how the staff handles conflicts or lapses in service, and what escalation pathways exist if concerns arise. Compare with similarly priced communities that offer dementia care or higher medical oversight to ensure the chosen option aligns with long-term expectations. When aligned, Highlands stands out as a practical, warm, cost-conscious choice for families seeking independence, social engagement, and reliable day-to-day support.
21 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands Gracious Retirement Living is a luxurious assisted living community located in Westborough, MA. Our community offers a wide range of amenities to ensure that residents enjoy a comfortable and convenient lifestyle. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet access, and a kitchenette. Housekeeping services are provided to maintain a clean and tidy living environment.
Our caring staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that all residents receive the necessary medical care. A mental wellness program is available to promote emotional well-being.
Residents can enjoy delicious meals in our dining room, where special dietary restrictions can be accommodated. We also offer transportation arrangements for medical appointments and have three nearby cafes for residents to explore. Our community organizes resident-run activities as well as scheduled daily activities to keep everyone engaged and entertained.
Conveniently located near parks, pharmacies, physicians, restaurants, places of worship, and hospitals, The Highlands Gracious Retirement Living provides easy access to various amenities and services. With our exceptional care services, luxurious amenities, and vibrant community life, residents can truly enjoy their retirement years in comfort and style at The Highlands Gracious Retirement Living.
The Highlands Gracious Retirement Living is located at 129 East Main Street, Westborough, MA 01581 in Worcester County, Massachusetts
The Highlands Gracious Retirement Living on seniors.fyi includes 14 photos including images showing interior, dining, theater, decor, lighting, seating, chandelier, salon, and more.
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Interior
Decor
Living Room
Building
Windows
Dining
Kitchen
Lighting
Seating Area
Lobby
Chandelier
Seating
Lounge
Theater
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