The Highlands Gracious Retirement Living

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  • Interior

    A well-lit salon interior with chairs and mirrors, accented by greenery.

  • Decor

    A spacious and elegantly designed dining room featuring round tables and comfortable chairs, adorned with chandeliers.

  • Living Room

    A cozy living room with a bookshelf and TV, featuring comfortable seating.

  • Building

    A modern senior living facility featuring a welcoming entrance and landscaped surroundings.

  • Windows

    A spacious gym equipped with various exercise machines and ample natural light.

  • Dining

    Spacious dining area with elegant decor and ample seating arrangements.

  • Kitchen

    A modern kitchen featuring dark cabinets, a granite countertop, and a well-equipped coffee station.

  • Lighting

    A cozy hair salon featuring styling stations with mirrors and comfortable chairs, decorated for a warm ambiance.

  • Seating Area

    A spacious lobby with elegant seating and decorative floral arrangements.

  • Lobby

    A cozy and inviting waiting area featuring wooden tables and chairs, adorned with small potted plants.

  • Chandelier

    A beautifully arranged dining room featuring a wooden table, elegant chairs, and a stunning chandelier.

  • Seating

    A luxurious home theater setup with comfortable seating and a large screen, framed by red curtains.

  • Lounge

    A cozy game room featuring a pool table, comfortable seating, and a welcoming atmosphere.

  • Theater

    A cozy home theater setup featuring a large screen and plush seating with elegant red curtains.

The Highlands Gracious Retirement Living

129 East Main Street, Westborough, MA 01581

For more information about senior living options: (844) 490-3973

4.3 from 20 reviews
5 stars
13
4 stars
4
3 stars
0
2 stars
1
1 stars
2

Independent Living

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    Overall Review of The Highlands Gracious Retirement Living

    Pros

    • pro The Highlands is an impressively beautiful building with spacious apartments.
    • pro The facility is lovely, modern, and clean, with well-maintained gardens and pathways.
    • pro The staff are loving, friendly, and attentive to residents, making guests feel welcome.
    • pro Bonnie, the Activity Coordinator, delights in organizing travel, daily games, and entertaining events, bringing joy to residents.
    • pro The management team (Ned and Mary Beth; Stephanie and Mac) is professional, caring, and consistently responsive.
    • pro Residents receive three nutritious meals every day with a wide variety of choices.
    • pro The Highlands embraces an age-in-place philosophy with dignity and supportive staff.
    • pro The all-inclusive model has no upfront buy-in, providing a more affordable option for families.

    Cons

    • pro The Highlands is a pit.
    • pro The food is substandard.
    • pro Often it is inedible.
    • pro The food is often tasteless and barely cooked.
    • pro The owners of the facility can't manage to maintain effective management.
    • pro Not a great place when managers or residents think you are beneath them, especially the main managers Alice and Scott.

    Review

    The Highlands emerges in these voices as a retirement community that many families choose for its all-inclusive approach and its promise of a supportive, age-in-place environment. Several reviews praise the lack of an upfront buy-in, the stability of daily routines, and the sense that residents are treated with care and respect. For many families, the decision to tour and potentially move a loved one here centers on the belief that three nutritious meals a day, a wide range of activities, and a clean, comfortable living space can offer real quality of life. The emphasis on "no buy-in" and the reassurance of all-inclusive services appear to be strong selling points, alongside the apparent appeal of a thoughtfully designed campus that feels more like a welcoming home than a clinical facility.

    Dining and social life stand out as frequent highlights. A number of reviewers marvel at the variety and quality of meals - three meals daily, with more choices than one might expect, and meals served by staff who seem to know residents well and to create a warm, friendly dining atmosphere. Several accounts specifically call out the kitchen staff, the chef, and the wait staff for delivering tasty, nutritious food, and one review singles out a well-run Thanksgiving Dinner as an example of the high level of care and organization. In addition to meals, a robust activity program is repeatedly praised. The Highlands is described as offering plenty of engaging activities while still respecting residents' desire to maintain independence, and the "Ambassador" program is noted as a helpful resource for new residents. Bonnie, the Activity Coordinator, consistently receives affection for her energy and generosity toward residents, with remarks about how she brings joy and travel ideas to the community.

    The staff and management team also appear to be a major part of the Highlands' appeal. Many reviewers commend the Community Sales Director, Jeanne, for her patience and accessibility, often going "above and beyond" to make families feel welcome. Managers Stephanie and Mac are depicted as both professional and deeply caring, fostering a family-like atmosphere and being readily available to discuss concerns, sometimes taking calls from families well beyond ordinary hours. The sentiment is that the dedicated staff create a sense of security: they monitor residents' health and well-being, respond to needs promptly, and greet families with warmth during visits. The facility is often described as clean, modern, and well maintained, with residents who seem to be part of a close-knit, supportive community.

    A strong theme across many positive reviews is the philosophy of aging in place with dignity. The Highlands is portrayed as a place where residents can grow old in a safe, respectful setting, with a focus on independence and social connection. The campus environment - spacious apartments with balconies, well-kept grounds, and accessible amenities like on-site hair services - contributes to a sense of normalcy and comfort. The Covid era is referenced in a positive light by one reviewer who notes strict cleaning and protocol adherence, underscoring a commitment to resident safety during challenging times. The overall impression is that The Highlands is designed to be a home rather than merely a residence, with a community that supports families as they navigate the transition.

    However, not every account is glowing, and a real sense of mixed experiences emerges. A number of reviewers offer strong cautions, suggesting that the Highlands can fall short in certain areas, particularly around management consistency and quality control. One family describes their experience in Westborough as a decline in service relative to rent increases, with substandard, often inedible food and housekeeping tasks that seem insufficient. They raise concerns about underpaid staff, inconsistent room cleaning, and a sense that ownership and leadership may struggle to sustain the level of service expected by residents' families. Another review singles out specific managers - Alice and Scott - as not meeting expectations of respect and graciousness, implying a sense of hierarchical barriers rather than a genuinely warm, inclusive environment. In these perspectives, the contrast between administration and frontline staff is striking, leading to a cautionary note to prospective families to gather a wide range of perspectives and to visit multiple times before making a decision.

    Personal anecdotes add depth to the overall picture. A parent or relative described a time when the Highlands felt like "home" for two years, with Ned and Mary Beth going beyond the call of duty to watch over a loved one, and Bonnie the social director enhancing her mom's life with meaningful activities and companionship. For some families, this history translates into lasting gratitude - the facility is portrayed as a place where residents formed friendships, found good meals, and experienced meaningful social connections, sometimes even after the passing of a loved one. On the other hand, some negative experiences center on perceptions of aging-in-place care that fails to meet expectations, with criticisms of management turnover, rent hikes, and uneven service quality. Instances where residents or families felt disrespected or dismissed add gravity to the conversations about what it means to truly care for seniors.

    Taken together, the Highlands presents a nuanced portrait. For many, it is a compelling option with a strong community feel, robust dining and activity programming, and responsive staff who work hard to create a home-like atmosphere. The all-inclusive pricing and "age in place" philosophy align well with what families hope for in a long-term living situation. Yet the negative experiences echoed in several reviews - concerns about management consistency, rising costs with potentially diminishing services, and occasional lapses in food quality or housekeeping - serve as important reminders that experiences can vary by location, leadership, and individual staff. Prospective residents and their families are advised to visit multiple times, speak with a range of residents and staff, and examine both the living spaces and the care practices closely before deciding that The Highlands is the right fit. In the end, the Highlands' promise of warmth, community, and comprehensive services remains a strong draw for many, while a minority voices legitimate concerns about the pace and quality of ongoing improvements.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Worcester Regional (14 miles away) Worcester Regional (14 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Highlands Gracious Retirement Living is a luxurious assisted living community located in Westborough, MA. Our community offers a wide range of amenities to ensure that residents enjoy a comfortable and convenient lifestyle. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet access, and a kitchenette. Housekeeping services are provided to maintain a clean and tidy living environment.

    Our caring staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that all residents receive the necessary medical care. A mental wellness program is available to promote emotional well-being.

    Residents can enjoy delicious meals in our dining room, where special dietary restrictions can be accommodated. We also offer transportation arrangements for medical appointments and have three nearby cafes for residents to explore. Our community organizes resident-run activities as well as scheduled daily activities to keep everyone engaged and entertained.

    Conveniently located near parks, pharmacies, physicians, restaurants, places of worship, and hospitals, The Highlands Gracious Retirement Living provides easy access to various amenities and services. With our exceptional care services, luxurious amenities, and vibrant community life, residents can truly enjoy their retirement years in comfort and style at The Highlands Gracious Retirement Living.

    Nearby Places of Interest

    Physicians

    • Umass Medical Group Westboro (0.1 miles)
    • Quality Medical Evaluations (0.3 miles)
    • Muppidi, Daniel Dr - Metrowest Allergy Associates, PC (0.3 miles)
    • Keamy Cosmetic Centre (0.4 miles)
    • Vein Clinic Of New England (0.4 miles)
    • Westborough Family Medicine (0.4 miles)
    • Daniel J. Muppidi, MD (3.1 miles)

    Restaurants

    • McDonald's (0.2 miles)
    • Chipotle Mexican Grill (0.5 miles)
    • Uhlman's Ice Cream (1.1 miles)
    • Civic Kitchen & Drink (1.8 miles)
    • Chet's Diner (3.2 miles)
    • Hillside Grill (3.5 miles)
    • 110 Grill (3.7 miles)

    Pharmacies

    • Active Rx Westborough Active (0.4 miles)
    • Walmart Pharmacy (2.9 miles)
    • RXI Pharmaceuticals C (3 miles)
    • Pharma Models (3 miles)
    • CVS Pharmacy (3.4 miles)
    • Walgreens (4.8 miles)
    • CVS Pharmacy (5 miles)

    Cafes

    • Panera Bread (1 miles)
    • Starbucks (3.6 miles)
    • Starbucks (3.9 miles)
    • Starbucks (6.6 miles)
    • The Bagel Table (6.9 miles)
    • Starbucks (7.5 miles)
    • New City Microcre (7.6 miles)

    Hospitals

    • Whittier Rehabilitation Hospital (1.7 miles)
    • U Mass Hospital (8.2 miles)
    • UMass ACC (8.4 miles)
    • Worcester Recovery Center And Hospital (8.7 miles)

    Parks

    • Minuteman Park (2.9 miles)
    • Whitehall State Park (3.1 miles)
    • Hopkinton State Park (4.1 miles)
    • Lake Park (8.2 miles)
    • Cushing Memorial Park (8.3 miles)

    Places of Worship

    • St Rose of Lima Parish (3.5 miles)
    • St Bridget's Church & School (8.7 miles)

    Theaters

    • Regal Solomon Pond (5.1 miles)

    Frequently Asked Questions

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