West Roxbury Health & Rehabilitation Center
Save
5060 Washington Street, West Roxbury, MA 02132
For more information about senior living options: (844) 490-3973
The staff are very friendly, the nurses are helpful and available when needed, meals are served on time, and the activities are fun. The activities are entertaining, the movies are up to date and well-liked, and staff members are friendly. The facility is quiet, offers many and varied activities, and the people are nice and friendly. The patient received the best care possible; the nursing staff are phenomenal, the CNAs are stupendous, and the rehab department is great. The activities staff member is kind, and the activities are enjoyable. The facility is a great place for loved ones, with friendly and professional staff and a comfortable environment. The staff are wonderful and take great care of residents. The staff get along well and make visitors feel welcome. The facility is great, with friendly and welcoming staff; HR makes onboarding a breeze.
The facility is a joke and unsafe for loved ones. The rooms were infested with mice and roaches, and patients had to repeatedly ask for help. Staff regularly ignored patients, including those who needed essential equipment. Patients were left sitting in soiled briefs for hours. The center is a hub of patient neglect; people should not send their loved ones there. The operator treated clients poorly and hung up without assisting. The staff were largely unprofessional, lazy, and performed only the bare minimum. Physical therapy was reduced from inadequate to nonexistent. The environment was infested with cockroaches and spiders, with insurance payments prioritized over patient care. The nurses and aides did not care about patients, were rude, and did not listen to them.The collection of remarks about West Roxbury Health and Rehabilitation reveals a striking split in experiences. On one side, there are many residents and families who praise the facility for warmth, attentiveness, and engaging programming. They describe a team of staff who are friendly, readily available, and eager to help. The nursing staff is repeatedly highlighted as caring and responsive, with caregivers who are described as helpful and attentive to needs. Meals are noted as timely, and the daily schedule is punctuated by activities that residents find enjoyable and stimulating. Several comments specifically mention the entertainment options and movies as up-to-date and a bright spot in daily life, contributing to a sense of a welcoming, lively environment despite the setting being a rehabilitation or long-term care facility. In these reviews, the atmosphere is calm and quiet, allowing residents to participate in a range of activities at their own pace, and the overall tone is one of satisfaction with attention and care.
A particularly strong positive thread runs through several long-form notes from patients who returned to the facility for multiple stays or whose families spoke at length about exceptional care. One resident describes this as the fifth time they've been there, highlighting a serious surgery that required a lengthy rehabilitation period and crediting the nursing staff as "phenomenal," with CNAs described as "stupendous." The rehab department earns explicit praise for quality and effectiveness, and the person notes an overall recommendation to others, signaling a high level of trust built through sustained, attentive care. There are also individual statements of gratitude for the staff's interpersonal warmth - an impression of ease of rapport across the team that makes visitors feel welcome and residents feel seen. For families, these accounts speak not only to clinical competence but to a comforting, humane approach to daily care.
Across additional positive observations, several reviewers emphasize the supportive and professional demeanor of staff, including remarks about how welcome they feel upon entering and how well the team seems to work together. One reviewer mentions the HR department by name as making onboarding a breeze, suggesting smooth administrative experiences alongside the clinical care. Another comment highlights the friendly and welcoming environment as a hallmark of the facility, with a sense that staff are genuinely engaged in residents' well-being. These notes collectively paint a picture of a place where compassionate interaction and accessible care are the norm, contributing to confidence from family members that their loved ones are in good hands.
But the picture is not one-sided. A significant portion of the feedback is harsh and specific about serious problems. One critic paints a nightmarish scene of pests - mouse droppings and roaches in rooms - and repeatedly notes that staff would not assist promptly, even when a patient needed safety equipment. They recount a failure to respond to requests for help and describe neglect that puts vulnerable residents at risk. The same review warns others not to send loved ones there, underscoring the gravity of the issues described and painting the facility as unsafe in the eyes of that family. This perspective centers on the day-to-day reality of lived experience, where delays in assistance, safety lapses, and an environment where residents felt ignored overshadow other positive attributes.
Other negative accounts focus on interactions with the public-facing side of the center. One reviewer attests to a poor phone experience, describing a call center operator as rude and unhelpful, and notes that staff showed a lack of empathy in handling inquiries. The sentiment extends beyond a single incident to a more general sense of disengagement or disrespect in communications with patients and families. These critiques suggest that even when clinical care could be adequate, the overall experience is diminished by poor customer service and a perceived failure to treat people with dignity and concern when they reach out for help.
Further reviews escalate the concerns to systemic level, warning potential guests not to rely on the facility for loved ones and labeling the center as a place of neglect. There are explicit accusations of neglect that go beyond isolated incidents, with phrases like "hub of patient neglect" and accusations that the facility prioritizes insurance payments over residents' well-being. Some reviews draw on broader concerns about management, naming a specific supervisor and alleging incompetence and non-responsiveness in coordinating outside mental health care. The fear expressed here is that patient needs are not being met and that the institution operates more as a financial enterprise than as a patient-centered care setting.
Additional negative voices describe what they perceive as a lack of professional standards and language barriers that impede effective communication. One reviewer details a frightening account of delays and tension in care when a resident experienced a fall, describing staff as rude or unhelpful and indicating that basic safety and responsive care were not delivered in a timely manner. Other remarks are blunt in tone, including phrases like "A HORRORible To Live," underscoring the depth of frustration and disappointment felt by those who have witnessed or experienced what they interpret as chronic under-resourcing or neglect.
Taken together, the collection presents a dichotomy that can be challenging for families considering placement. On the one hand, there are numerous testimonials to compassionate staff, effective rehabilitation, engaging activities, and a quiet, comfortable environment that supports recovery and well-being. On the other hand, there are vivid, emotionally charged accounts of pest problems, neglect, slow responses, rude communication, and concerns about safety and ethics that cannot be ignored. The narratives vary dramatically from one reviewer to the next, suggesting that experiences depend heavily on individual interactions, specific shifts, and perhaps the particular staff or unit involved at any given time.
For anyone weighing this facility, the takeaway is clear: there are strong positives around personal attention, professional care, and meaningful activities that many residents and families have found invaluable. Yet there are equally forceful warnings from others who describe unsafe conditions, neglectful behavior, and a pattern of inadequate responsiveness that raises red flags about overall quality of care and oversight. Prospective families would be wise to investigate current conditions, request recent outcomes and inspection results, and, if possible, visit in person to assess the environment, speak with staff on duty, and observe patient interactions firsthand. Should concerns arise, filing with the state health department or relevant oversight bodies may be a prudent step to ensure accountability and, most importantly, the safety and dignity of residents.
76 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The West Roxbury Health & Rehabilitation Center in West Roxbury, MA is a vibrant assisted living community offering a wide range of amenities and care services for seniors. The community is equipped with a beauty salon to help residents maintain their appearance, as well as cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
Residents can enjoy their meals in a spacious dining room with restaurant-style service, and there is also a kitchenette available for those who prefer to prepare their own snacks or meals. Housekeeping services ensure that the living spaces are always clean and tidy. The center also offers move-in coordination assistance for new residents.
For recreational activities, there are various options available. A fitness room allows residents to stay active and maintain their physical well-being. There is also a gaming room where residents can engage in friendly competition, and a small library for book lovers to enjoy. Planned daily activities and resident-run activities provide opportunities for socialization and engagement within the community.
The center boasts outdoor spaces such as gardens where residents can relax and enjoy nature. Wi-Fi/high-speed internet ensures that residents can stay connected online at any time. Transportation arrangements are provided both for non-medical purposes and specifically for doctors' appointments.
In terms of care services, the center provides round-the-clock support with a 24-hour call system and supervision to ensure the safety of all residents. Assistance with daily living tasks such as bathing, dressing, and transfers is readily available. Medication management helps individuals stay on top of their prescribed treatments, while special dietary restrictions are accommodated through personalized meal preparation services.
Additionally, the center prioritizes mental wellness by offering a dedicated program focused on nurturing emotional health. Residents can also take advantage of concierge services that cater to individual needs and preferences. Fitness programs promote an active lifestyle, planned day trips offer exciting adventures beyond the community grounds, and scheduled daily activities ensure residents have a calendar of engaging options to choose from.
The West Roxbury Health & Rehabilitation Center is conveniently located near several amenities in the area. There are cafes, parks, pharmacies, physicians, restaurants, theaters, and hospitals nearby for easy access to various services and entertainment options. Overall, this assisted living community provides a comfortable and enriching environment for seniors to enjoy their golden years with care and support.
West Roxbury Health & Rehabilitation Center is located at 5060 Washington Street, West Roxbury, MA 02132 in Suffolk County, Massachusetts
West Roxbury Health & Rehabilitation Center on seniors.fyi includes 4 photos including images showing interior, office, exterior, building, landscaping, urban, dining, chandelier, and more.
Comfort Creek
West Roxbury, MA
Peaceful West Roxbury location with extensive nearby amenities (cafes, parks, pharmacies, physicians, restaurants, transportation, theater, hospitals).
German Center For Extended Care
Boston, MA
High resident satisfaction with a comfortable, autonomy-supporting environment and comprehensive amenities.
German Center For Extended Care reviews
German Center For Extended Care images
Edelweiss Village
West Roxbury, MA
Friendly, attentive staff; clean, well-maintained environment; memory care focus with engaging daily programs.
Edelweiss Village costs
Edelweiss Village reviews
Edelweiss Village images
Parkway Health And Rehabilitation Center
Boston, MA
Extensive amenities and 24/7 care.
Parkway Health And Rehabilitation Center reviews
Parkway Health And Rehabilitation Center images
Home Instead Senior Care
West Roxbury, MA
Compassionate care in a vibrant West Roxbury area with ready access to health services and amenities.
Mays Home Care Services
Hyde Park, MA
Convenient access to healthcare, parks, restaurants, and transportation.
Newbridge On The Charles
Dedham, MA
Well-maintained facilities with good medical care and meals.
Newbridge On The Charles reviews
Newbridge On The Charles images
NewBridge on the Charles
Dedham, MA
Attentive staff with engaging memory-care programs and strong safety practices.
NewBridge on the Charles costs
NewBridge on the Charles reviews
NewBridge on the Charles images
The Linden at Dedham
Dedham, MA
Attentive staff and a warm, well-maintained setting with engaging activities.
The Linden at Dedham costs
The Linden at Dedham reviews
The Linden at Dedham images
A Detailed Examination of Nursing Home Costs Across the U.S.
Nursing home care costs in the U.S. vary significantly based on location, level of care, and amenities, with private room prices ranging from approximately $6,700 to over $30,000 monthly. Families need to explore various payment options and conduct thorough research to manage these expenses effectively.
Exploring Nonmedical Home Care: Understanding Services, Costs, and Financial Approaches
Nonmedical home care provides assistance with daily activities and companionship for individuals wishing to maintain independence and quality of life at home, without medical intervention. Its growing popularity is driven by an aging population, the need for supportive environments for recovery, and the emotional benefits of caregiver companionship, while costs vary based on service frequency and location.
Engaging Brain Games and Innovative Apps to Keep Senior Minds Active
Maintaining cognitive fitness through engaging in various brain games, both traditional and digital, is crucial for seniors as it enhances memory retention, problem-solving abilities, and emotional well-being while helping to protect against age-related decline. A holistic approach that includes diverse activities, physical exercise, a balanced diet, and social interaction further supports mental health and cognitive function.
Interior
Decor
Building
Office
