Comfort Creek

Pros

• The staff are very friendly.
• The nurses are helpful and available when needed.
• Food is served on time.
• Activities are entertaining and fun.
• The movies are up to date.
• The nursing staff is phenomenal.
• CNAs are stupendous and provide excellent care.
• The rehab department is great.

Cons

• This place is a joke.
• This place is the worst place to send your loved ones.
• Do NOT send your loved ones to West Roxbury Health and Rehabilitation. It is a hub of patient neglect.
• The facility is infested with cockroaches and spiders.
• Mice droppings and roaches are found in the rooms, and staff frequently ignored patients.
• The nurses and aides do not care about the patients.
• They would let a patient sit in a dirty diaper for several hours.
• The operator treated the CT like garbage and hung up without assisting.
• The Director of Social Services is incompetent, refusing to return voicemails.
• Physical therapy has been reduced from sporadic and inadequate to nonexistent.

Review

West Roxbury Health and Rehabilitation is a facility that draws a wide range of impressions from residents, families, and observers. On the positive side, several reviews emphasize a caring, personable staff and a well-run daily rhythm. People note that nurses and aides can be friendly, attentive, and available when needed, and that the meals arrive on time. The environment is described as quiet, which some families and residents appreciate because it allows for a calmer atmosphere and the chance to participate in various activities. The recreation program also gets praise from multiple voices, with notes about entertaining activities and up-to-date movies that residents look forward to, alongside compliments about a welcoming atmosphere created by staff who seem to get along well and make people feel at home.

Among the strongest endorsements are accounts from patients who returned for repeated stays and those who underwent significant medical procedures there. One resident describes their fifth stay, including spinal surgery, and claims to have received the best possible care, praising the nursing staff as phenomenal, the certified nursing assistants as superb, and the rehab department as excellent. This reviewer even states a preference to return to this same facility rather than seek care elsewhere, highlighting a sense of trust built over multiple experiences. Another positive note highlights staff warmth, with a caller remarking that the person who coordinates activities is a very good person and that the activities themselves are enjoyable. Overall, a subset of reviews presents West Roxbury Health and Rehabilitation as a place with professional, friendly personnel and a comfortable, supportive daily routine.

However, there is a substantial and often acute counterpoint in the feedback. A number of reviews describe severe and persistent concerns about cleanliness, safety, and neglect. One reviewer recounts that a family member recovering from hip surgery faced repeated sightings of mice droppings and roaches in the rooms, and ongoing delays in receiving help. The report also notes instances where staff allegedly ignored patients, including a blind resident who lacked necessary durable medical equipment, and a caregiver failed to prevent the patient from sitting in soiled incontinence products for hours. This account portrays a pattern of neglect that left the reviewer advising others not to send their loved ones to the facility.

Concerns about the facility's responsiveness extend to the front lines of communication and customer service. Another reviewer describes an interaction with the center's intake or information line as disrespectful, stating that the operator treated a caller poorly and hung up without offering assistance. Additional voices claim that staff education and empathy are lacking, and that individuals working with the public show a troubling absence of concern. In these reviews, the overall impression is that of an organization that may struggle with basic attentiveness and courtesy, particularly in times of stress or crisis.

The most alarming narratives frame West Roxbury Health and Rehabilitation as a place where neglect is not only possible but systematic. Several reviewers assert a "do not send your loved ones" stance and describe it as a hub of patient neglect. A recurring theme is the perception that the facility prioritizes insurance payments over patient well-being, with allegations that roaches and spiders inhabit the environment and that patients are left to suffer due to limited or nonexistent care. There are explicit statements about safeguarding concerns, with one reviewer noting plans to file a formal complaint with the state's Department of Public Health and calling for the facility to be shut down in a just world. Such reviews present a strongly negative view of management and clinical standards.

More personal accounts underscore the tension between moments of adequate care and episodes of alarming neglect. Multiple reviewers recount troubling experiences with communication and care for residents with special needs, including a person with cerebral palsy who reportedly received meals too quickly and was not treated with the patience and attentiveness required by their condition. Complaints extend to the perception that staff at the main desk routinely redirect families, contributing to a sense of frustration and being undervalued. In at least one instance, a resident who experienced a fall while receiving rehab reported delays of more than 15 minutes before help arrived, followed by yelling from staff, an encounter that propelled a harsh overall assessment of the facility as hostile and unsafe.

Taken together, these reviews paint a portrait of a facility that elicits highly divergent experiences. For some residents and families, West Roxbury Health and Rehabilitation represents a place of supportive care, engaging activities, and dedicated staff who go the extra mile during difficult recoveries. For others, the same facility is associated with pests, neglect, poor communication, and aggressive warnings from relatives about the risks of leaving loved ones there. The range of experiences suggests substantial variability in how care is delivered, responsiveness is handled, and safety and hygiene are managed day to day. Anyone considering this facility would be well served by visiting in person, talking to current residents and families, and asking direct questions about staffing levels, maintenance and cleaning protocols, and the facility's procedures for escalating concerns and addressing complaints.

This part of West Roxbury, Massachusetts offers a convenient and diverse range of amenities for seniors looking to settle in the area. With close proximity to various restaurants, including popular chains like Chick-Fil-A and McDonald's, as well as local favorites like Corrib Pub & Restaurant, seniors have plenty of dining options to explore. Additionally, there are several cafes nearby such as Starbucks and Mike's Donuts for a relaxing coffee break. In terms of healthcare, the neighborhood is well-equipped with hospitals like West Roxbury VA Hospital and New England Baptist Outpatient Care Center nearby. There are also multiple pharmacies within a short distance for easy access to medications. Public transportation is readily available with several MBTA stations in the vicinity, making it convenient for seniors to get around without needing a car. For leisure activities, there are parks like Cutler Park and Franklin Park for enjoying nature or taking a walk. Overall, this part of West Roxbury provides a vibrant and accessible community for senior living.

Restaurants

• Chick-Fil-A (0.9 miles)
• Corrib Pub & Restaurant (1.1 miles)
• Eggs & Thai Cafe (1.6 miles)
• McDonald's (1.7 miles)
• Yard House (2.7 miles)
• McDonald's (4.6 miles)
• Echo Bridge Restaurant (4.9 miles)

Cafes

• Starbucks (1 miles)
• Mike's Donuts (3.4 miles)
• Blue Bottle Coffee (4.1 miles)
• Dunkin' Brands (4.1 miles)
• French Press Bakery & Cafe (4.4 miles)
• Reign Drink Lab (5.5 miles)
• Tatte Bakery & Cafe (6.1 miles)

Hospitals

• West Roxbury VA Hospital (1.2 miles)
• New England Baptist Outpatient Care Center (2.9 miles)
• Lemuel Shattuck Hospital (3.5 miles)
• New England Baptist Hospital (5 miles)
• Brigham and Women's Hospital (5.4 miles)
• Boston Children's Hospital (5.5 miles)
• Newton-Wellesley Hospital (6.6 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.8 miles)

Transportation

• Readville (2.1 miles)
• Route 128 station (3.8 miles)
• MBTA Reservoir Station (4.9 miles)
• MBTA Ruggles Station (5.9 miles)
• MBTA Fenway Station (6.1 miles)
• MBTA North Quincy Station (6.3 miles)
• MBTA - JFK/UMass (6.4 miles)

Parks

• Pagel Playground (2.4 miles)
• Cutler Park (2.8 miles)
• Almont Park (2.9 miles)
• Larz Anderson Park (3.3 miles)
• Jamaica Pond (4 miles)
• Franklin Park (4.3 miles)
• Olmsted Park (4.3 miles)

Physicians

• Dedham Medical (2.8 miles)
• Carney Hospital (4.5 miles)
• Mass. Eye and Ear (5.2 miles)
• Bidmc Lowry Building (5.5 miles)
• Harvard Medical School (5.5 miles)
• Guild Medical Center (5.9 miles)
• Harvard Vanguard Medical Associates (6.2 miles)

Theaters

• Showcase SuperLux (4.1 miles)
• Cinema World Majestic 7 (6.7 miles)
• AMC Braintree 10 (6.9 miles)

Places of Worship

• Saint Catherine of Siena Parish (5.4 miles)