Parkway Health And Rehabilitation Center
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1190 Vfw Parkway, Boston, MA 02132
For more information about senior living options: (844) 490-3973
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The place is wonderful. The nursing is great and the rest of the staff is great. This is a good place to work and live. The staff is excellent. David is a really nice guy. The food has improved as well as the staff.
The facility smells strongly of urine and is described as filthy and disgusting. Three to six patients share a single restroom. Rooms and restrooms are cleaned on a schedule, not as needed. There are allegations of neglect and elder abuse, including a staff member allegedly manhandling a patient. Administrators dismiss concerns and suggest transferring or supplying items themselves instead of addressing problems. Phone calls are not answered or are abruptly hung up. Residents are left unattended for hours, sometimes without medications or meals. Nurses are described as rude, unprofessional, and uncaring. The center has been urged to be shut down by health authorities due to safety concerns. Family members report lost items and failures to deliver belongings to residents.The collection of reviews paints a starkly divided picture of this rehabilitation facility, with a heavy emphasis on severe negative experiences from many families and some contrasting praise from a few others. On the troubling end, several reviewers describe the place as dirty and poorly maintained, with a constant smell of urine greeting visitors. They report rooms and restrooms being cleaned only on a schedule rather than when needed, and even then the cleaning was described as insufficient. The environment is repeatedly characterized as filthy and neglected, with some residents sharing restrooms among multiple patients and facilities feeling unsanitary and inadequately supervised.
A recurring thread in the negative narratives is a sense of neglect and abuse, especially toward frail or ill residents. One observer recounts a distressing incident in which a much smaller staff member allegedly manhandled a demented patient, a scene they describe as shocking and unacceptable. Administrators are criticized for blaming the smell and cleanliness issues on routine schedules rather than addressing the underlying conditions, and for implying that they would either clean personally or transfer the patient elsewhere. The broader tone is that the basic standards of care - cleanliness, prompt response to needs, and the safety of residents - are consistently falling short.
The level of perceived neglect extends to daily care and medicine management. Families recount episodes where loved ones were left in their own urine for hours, deprived of medications, or not fed adequately. There are claims of residents who could not walk or had serious illnesses, including cancer, being left unattended, with incomplete or delayed treatments and appointments. Complaints extend to transportation and discharge processes, with at least one account describing a long, unexplained wait for a patient's return home and another where a patient was moved to an unfamiliar room without proper communication. In several cases, family members reported contacting authorities and regulatory bodies, including the state Board of Health and the police, due to ongoing neglect and abuse concerns.
Despite the overwhelmingly negative feedback, a few voices offer praise for particular individuals and positive changes. One reviewer notes that a staff member named David, who wasn't part of the floor he was supposed to cover, provided exceptional customer service and kindness. Others describe the nursing as "great," the overall care as "wonderful," and the staff as "excellent" in some shifts, with some mentions of improvement after a new administrator took over. Some reviewers even describe the facility as a good place to work and live, with improvements in food quality and a friendlier, more inclusive environment. A few reviews highlight care units that appear to be performing well for certain communities, such as sections dedicated to specific cultural groups.
Another thread that emerges is communication and logistics trouble, which exacerbates already strained perceptions of care. Reviewers report persistent phone call issues, with staff often failing to transfer calls or respond in a timely manner. There are mentions of items left for residents, such as snacks and clothing, being misplaced or never delivered, despite clear labeling and multiple notes. Visitors describe frustrations with front desk staff and the overall administrative coordination, including problems with case management, social work, and discharge planning, which left families feeling ignored and ignored questions going unanswered.
Across the spectrum of experiences, the reviews converge on one core theme: inconsistency. Some days and some shifts are described as organized, attentive, and professional, while other days reveal neglect, miscommunication, and, in extreme cases, alleged abuse or deliberate neglect. The mismatch between hopeful statements - such as references to improving conditions and praise for particular staff members - and the persistent, grave concerns raised by many families creates a complicated, often alarming portrait of the facility. Given the severity of some allegations and the personal impact on residents and their loved ones, it's clear that this facility's reputation is deeply polarized and that prospective families should proceed with extensive due diligence, immediate in-person evaluations, and careful consideration of regulatory oversight and patient advocacy resources before making any commitments.
141 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Parkway Health And Rehabilitation Center is a premier assisted living community located in the bustling city of Boston, MA. With a wide range of amenities and care services, residents can enjoy a comfortable and enriching lifestyle.
The community offers various amenities to cater to the needs and preferences of its residents. These amenities include a beauty salon for pampering sessions, cable or satellite TV for entertainment, a computer center for staying connected with loved ones, and a gaming room for recreational activities. The fully furnished accommodations provide a cozy and home-like atmosphere, while the private bathrooms offer convenience and privacy. Residents can savor delicious meals in the dining room with restaurant-style dining options or prepare their own meals in the kitchenette. Additionally, there is an outdoor space and garden where residents can relax amidst nature.
The dedicated staff takes care of housekeeping services to ensure that residents have a clean and organized living environment. Move-in coordination is provided to assist new residents with a smooth transition into their new home. Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments. A wellness center promotes overall health and well-being, while Wi-Fi/high-speed internet keeps residents connected digitally.
Residents receive personalized care services around the clock at Parkway Health And Rehabilitation Center. A 24-hour call system ensures that help is readily available whenever needed, while 24-hour supervision provides peace of mind to both residents and their families. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers. Medication management ensures that residents take their medications properly, while special dietary restrictions such as diabetes diet are catered to during meal preparation and service. A mental wellness program promotes emotional well-being among residents.
In terms of dining, special dietary restrictions are accommodated to meet individual needs and preferences.
The community boasts an array of engaging activities for residents. Concierge services offer assistance in planning outings and activities outside the community premises. Fitness programs and scheduled daily activities ensure that residents stay active and engaged. Planned day trips and resident-run activities provide opportunities for socialization and exploration. The proximity of cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals further adds to the convenience and accessibility of Parkway Health And Rehabilitation Center.
At Parkway Health And Rehabilitation Center, residents can enjoy a vibrant and fulfilling lifestyle supported by exceptional amenities and care services in the heart of Boston.
This part of Boston, Massachusetts offers a mix of convenient amenities for senior living. With multiple hospitals and pharmacies within close proximity, residents have easy access to healthcare services. The variety of restaurants and cafes provide dining options for every palate, while the nearby parks offer opportunities for outdoor recreation and relaxation. Additionally, there are several physicians' offices in the area, ensuring medical care is easily accessible. The presence of theaters and transportation options make it easy for seniors to enjoy entertainment and explore the city. Places of worship are also available for those seeking spiritual fulfillment. Overall, this neighborhood provides a well-rounded living environment with everything seniors may need within reach.
Parkway Health And Rehabilitation Center is located at 1190 Vfw Parkway, Boston, MA 02132 in Suffolk County, Massachusetts
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