Stonehedge Rehabilitation and Skilled Care Ce

Pros

• Victoria R., the director of nursing, demonstrates an above-and-beyond work ethic and is caring and highly knowledgeable.
• Miriam De Souza consistently arrives with a smile, helps others, and has made the stay much better.
• PT and OT services were exceptional and helped the patient reach her goal of going home.
• Nurse Alitane Olivier is a true gem whose caring and kindness stand out.
• Stonehedge Rehab fosters a strong sense of community for staff and patients and is committed to excellent customer service.
• The staff and administration address concerns promptly, with care and support.

Cons

• The facility is absolutely filthy and overrun with cockroaches and mice.
• The food is practically inedible.
• This place should be closed down.
• This place is disgusting and not clean (not clean).
• The staff is underqualified to say the least.
• The overnight staff are the most lazy workers I have ever experienced.
• The staff gives you an attitude.
• The staff does not care for the patients at all.
• This place is a horrible place for any human being.
• Several patients have died while in this facility.
• The patient was given the wrong medication on multiple occasions.
• The nurse's response was "it's ok" to serious errors.
• No, it is not ok for a patient to be given another patient's medication at any time.
• They were killing my aunt.
• This place is a death hole.
• This facility should not be open.

Review

Stonehedge presents itself in these accounts as a place of stark contrasts: a facility where a handful of staff members consistently shine and make meaningful differences in patients' lives, while other reports paint a picture of poor cleanliness, safety concerns, and variable quality of care. The mosaic is wide, with several individuals singled out for their outstanding compassion and competence, alongside numerous warnings from family members about neglect, mismanagement, and unsafe conditions. The spectrum of experiences suggests that outcomes at Stonehedge can be highly contingent on who is providing care, when, and under what circumstances.

Several reviews center on a core group of staff who left a lasting, positive impression. The director of nursing, Victoria R., is repeatedly praised for a work ethic described as above and beyond; patients recall her as caring, knowledgeable, and hands-on in addressing needs. Similarly, the Resident Ambassador Mirian De Souza (also noted as Miriam D'Souza in some entries) is celebrated for showing up with a smile and a genuine willingness to help anyone - staff and patients alike. Patients credit Mirian with making their stays more bearable, even on the toughest days, and several entries emphasize how her presence and advocacy could turn a difficult day into something more manageable. The physical therapy and occupational therapy teams are also highlighted as exceptional, with particular mention of progress toward goals such as going home. A nurse named Alitane Olivier is described as a true gem, whose kindness and caring are remembered as a boon for many patients.

Despite these bright spots, many reviews emphasize difficult days and ongoing concerns. Some patients acknowledge that not every day was easy, with moments when they felt overwhelmed or discouraged, and they attribute much of their resilience to the supportive staff who showed up when it mattered most. Across the narratives, the consistency of praise for the caregiving team juxtaposes with explicit statements that the facility overall can be challenging to endure, underscoring a mixed experience that depends heavily on individual interactions and circumstances.

A recurring and troubling thread across numerous accounts is the facility's cleanliness and pest control, described by several reviewers as filthy and overrun with cockroaches, mice, and even rats in some cases. Complaints include unmade beds, lingering odors, and a pervasive perception that the environment is not sanitary or safe for vulnerable patients. Some reviewers say that when they voiced concerns to leadership - the Director of Nursing and the Administrator - they were met with responsive efforts to rectify issues, but the damage to trust and the sense of ongoing risk linger in their memories. The contrast between praise for specific compassionate caregivers and criticism of the broader facility conditions creates a complex portrait of the patient experience at Stonehedge.

Medical safety and quality of care emerge as particularly alarming themes in several accounts. There are reports of wrong medications being administered on multiple occasions, perceived cavalier attitudes from staff, and distressing anecdotes about family members witnessing or hearing about systemic problems. One painful narrative describes a family member who was not eating and deteriorated after being moved, culminating in a physician's suggestion to stop all medications and feeding - an outcome that the family found horrifying and unacceptable. Such stories underscore fears about underqualified staff, inconsistent practices, and governance gaps that can have life-and-death consequences. Other entries recount the emotional toll of watching a loved one decline, with some families feeling that a hospital transfer or a different facility would have offered a better prognosis.

There are also voices that describe positive experiences in specific contexts, offering a counterbalance of sorts to the criticisms. A reviewer who has been at Stonehedge for about four years says they feel safe, with helpful and respectful staff and a standout appreciation for the food. They praise the administration as well, noting an efficient management team and a supportive environment. Other entries speak positively of the community atmosphere at Stonehedge Rehab, the presence of a substance abuse counselor who attends to those needing extra support, and a general sense that the facility can be a good place for rehabilitation when conditions align - emphasizing that Stonehedge can be a welcoming environment for people from diverse cultures and backgrounds.

Yet the most intense sentiments come from stories that describe life-threatening concerns and calls for drastic action. Several reviews declare that the facility should not be open and, in strong terms, implore families to seek alternatives. One account mentions a loved one who appeared to experience neglect, was not helped after being found in distress, and faced a rapid decline, with a family member alleging a direct link between the care received and a tragic outcome. Another account details a mother's first-day experience, with the patient left sitting in urine and a mouse seen in the room, prompting a firm stance of "no stars" and urgent calls for intervention. A particularly stark narrative accuses the place of being a "death hole" and a facility that should be shut down, a stark indictment that echoes the fear and anger voiced by other families who feel the care provided was dangerously insufficient.

In the broader landscape of these reviews, there is a shared reminder of the real people behind the ratings: patients recovering from injuries and illnesses, family members seeking the best possible care, and staff members who strive to help under demanding conditions. The stories collectively suggest that Stonehedge can be a lifeline for some, offering compassionate, effective therapy and dependable mentorship from dedicated caregivers. At the same time, they reveal serious vulnerabilities - issues of cleanliness, safety, staffing, and medication management - that can undermine confidence and lead families to question whether the facility is equipped to meet the most basic standards of care. For anyone considering Stonehedge, the message that emerges is nuanced: the facility holds the potential for extraordinary, person-centered care in the hands of motivated staff, but it also carries substantial risk if those same supports fail to translate into safe, clean, and consistently well-managed operations.

West Roxbury, Massachusetts offers a convenient and accessible location for senior living, with a variety of amenities nearby. The area features multiple pharmacies within a few miles radius, ensuring easy access to medications and healthcare supplies. There are also several hospitals in close proximity, providing quality medical care within a short distance. In terms of dining options, there are various restaurants offering diverse cuisines for seniors to enjoy. The neighborhood boasts several parks for leisurely walks and outdoor activities, promoting an active lifestyle. Additionally, cafes and theaters provide opportunities for socialization and entertainment. With transportation options like MBTA stations nearby, seniors have easy access to public transit for getting around the area. Overall, West Roxbury offers a well-rounded community with essential services and recreational opportunities for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (2.1 miles)
• Wegmans (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Corrib Pub & Restaurant (0.6 miles)
• Chick-Fil-A (2.1 miles)
• McDonald's (2.8 miles)
• Eggs & Thai Cafe (3 miles)
• Veggie Crust (3.5 miles)
• McDonald's (3.6 miles)
• Echo Bridge Restaurant (4.1 miles)

Hospitals

• West Roxbury VA Hospital (1.4 miles)
• Lemuel Shattuck Hospital (2.6 miles)
• New England Baptist Hospital (3.7 miles)
• Brigham and Women's Hospital (4 miles)
• Boston Children's Hospital (4.1 miles)
• New England Baptist Outpatient Care Center (4.5 miles)
• Newton-Wellesley Hospital (5.7 miles)

Parks

• Pagel Playground (1.6 miles)
• Larz Anderson Park (1.8 miles)
• Cutler Park (2.5 miles)
• Jamaica Pond (2.6 miles)
• Olmsted Park (2.9 miles)
• Almont Park (2.9 miles)
• Franklin Park (3.2 miles)

Cafes

• Mike's Donuts (2.3 miles)
• Starbucks (2.4 miles)
• Blue Bottle Coffee (2.6 miles)
• French Press Bakery & Cafe (4.4 miles)
• Tatte Bakery & Cafe (4.7 miles)
• Reign Drink Lab (4.8 miles)
• Starbucks (4.9 miles)

Theaters

• Showcase SuperLux (2.6 miles)
• Cinema World Majestic 7 (5.1 miles)

Physicians

• Dedham Medical (3.2 miles)
• Mass. Eye and Ear (3.8 miles)
• Bidmc Lowry Building (4 miles)
• Harvard Medical School (4.1 miles)
• Carney Hospital (4.4 miles)
• Harvard Vanguard Medical Associates (4.7 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (4.7 miles)

Transportation

• MBTA Reservoir Station (3.3 miles)
• Readville (3.5 miles)
• MBTA Ruggles Station (4.6 miles)
• MBTA Fenway Station (4.6 miles)
• MBTA Kenmore Station (5.1 miles)
• Route 128 station (5.4 miles)
• MBTA - JFK/UMass (5.5 miles)