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3.1 from 53 reviews
5 stars
20
4 stars
6
3 stars
4
2 stars
3
1 stars
20
Overall Review of Webster Manor Rehabilitation & Health Care Center
common18 reviews mention this
Caring staff is a standout
Many residents and families describe staff as attentive and caring.
Across the reviews, staff friendliness and responsiveness come up often, from quick help with needs to aides who spend time talking with residents. Several people describe rehab, nursing, and maintenance teams as supportive and easy to communicate with, including when they have questions. A few reviews note staffing strain or inconsistency in care quality, but even then residents frequently single out particular caregivers.
caveat4 reviews mention this
Rehabilitation effort can vary
Rehab therapy experiences appear inconsistent across reviews.
Some reviewers say rehabilitation didn’t progress as expected, or that the effort behind therapy felt lacking. Others describe situations where therapy was delayed or not provided as they believed it should be. Residents mention PT/OT and rehab support as important, and the mixed reviews suggest results may depend on timing, staffing, and follow-through.
common7 reviews mention this
Food quality divides residents
Dining is a frequent point of agreement and disagreement.
Several reviews directly mention food, with some describing it as good enough to order what they want or saying their loved one was happy with meals. Other residents are much less satisfied, calling meals horrible or describing the food as institutional. A few reviewers tie dining satisfaction to how flexible the kitchen can be when residents don’t like what’s served.
caveat4 reviews mention this
Hygiene and odors bring complaints
Odors and overall cleanliness are recurring concerns.
Multiple reviews report unpleasant facility odors, including urine smells that were noticeable in shared areas. Others mention dirty linens and general cleanliness issues during their stay. Even among more positive notes, there are enough cleanliness-related complaints to suggest hygiene and upkeep may be uneven at times.
caveat9 reviews mention this
Staffing and communication concerns recur
Some reviews describe trouble reaching staff and delays in follow-through.
A number of reviewers describe limited availability, including difficulty reaching the front desk and long waits for needed help or medications. Several accounts also point to communication gaps during updates and care coordination, especially when families expected timely contact. Together, these comments suggest that prompt access to staff and timely action are not consistently experienced by everyone.
common3 reviews mention this
Activities help fill the days
Residents often mention activities as a meaningful part of life there.
Reviews repeatedly highlight activities as a source of enjoyment and structure, including resident participation and planned events. One reviewer emphasizes the importance of supplies funding to keep activities running well, suggesting the activity experience can depend on resources. While some reviews focus more on medical care, these accounts suggest activities are still a visible part of day-to-day time for many residents.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
135 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Worcester Regional (16 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Dippin Donuts (0.9 miles)
Restaurants
McDonald's (1.4 miles)
Honey Dew Donuts (1.7 miles)
Burger King (1.8 miles)
Point Breeze (2.2 miles)
Samuel Slater's Restaurant (2.4 miles)
Yummy Restaurant (2.9 miles)
N & J Donuts (5.6 miles)
Pharmacies
Rite Aid (1.6 miles)
Walgreens (1.6 miles)
CVS Pharmacy (1.7 miles)
CVS Pharmacy (7.8 miles)
CVS Pharmacy (8.4 miles)
Walgreens (8.4 miles)
CVS Pharmacy (8.7 miles)
Physicians
Women's Health of Central Massachusetts (1.7 miles)
Webster Manor Rehabilitation & Health Care Center on seniors.fyi includes 5 photos including images showing interior, bedroom, physical therapy, exercise equipment, therapy room, building, nursing home, entrance, and more.
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Nursing home care costs in the U.S. vary significantly based on location, level of care, and amenities, with private room prices ranging from approximately $6,700 to over $30,000 monthly. Families need to explore various payment options and conduct thorough research to manage these expenses effectively.
Nonmedical home care provides assistance with daily activities and companionship for individuals wishing to maintain independence and quality of life at home, without medical intervention. Its growing popularity is driven by an aging population, the need for supportive environments for recovery, and the emotional benefits of caregiver companionship, while costs vary based on service frequency and location.
Maintaining cognitive fitness through engaging in various brain games, both traditional and digital, is crucial for seniors as it enhances memory retention, problem-solving abilities, and emotional well-being while helping to protect against age-related decline. A holistic approach that includes diverse activities, physical exercise, a balanced diet, and social interaction further supports mental health and cognitive function.
Webster Manor Rehabilitation & Health Care Center photos
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Interior
Building
Exercise Equipment
Dining Table
Game Room
Interior
Bedroom, Windows, and Daylight
Landscaping, Building, Entrance, and Nursing Home
Exercise Equipment, Physical Therapy, and Therapy Room
Dining Table
Game Room
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135 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Worcester Regional (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Comprehensive amenities and 24/7 staff.
A Detailed Examination of Nursing Home Costs Across the U.S.
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Engaging Brain Games and Innovative Apps to Keep Senior Minds Active
