Information last verified:
11 Pontiac Avenue, Webster, MA 01570
For more information about senior living options: (844) 490-3973
The facility provides outstanding levels of care and concern. Stephen is very professional and attentive. Brookside is highly recommended for families and friends. The nurses and staff take very good care of residents. The PT and OT services are outstanding. The facility is clean and well maintained. The staff are caring and compassionate. The staff treat residents with dignity and respect.
They warn others not to send their family there, describing the facility as jail-like and extremely depressing. They say patients are left in bed without physical therapy and are made to eat in their rooms. They describe a dark, depressing environment where blinds are not opened, rooms are dark, there is a smell of urine, and residents aren’t walked. They describe the building as run-down and outdated, with windows about to fall out and no screens, contributing to germs. They report short-staffed CNAs who are lazy, unhelpful, and rude toward residents. They note the lack of air conditioning in the rooms, making hot days unbearable. They state they would not leave a loved one there and would not recommend the facility. They mention insufficient communication and failure to share pertinent information, which can lead to injuries.Brookside Rehabilitation and Healthcare Center in Webster, MA is best suited for families prioritizing rehabilitation focus and personal, relationship-driven care over luxury amenities. It works for seniors who can tolerate an older facility in exchange for a consistently dedicated care team that builds familiarity with residents and their families. The clearest value shows up when a resident has rehabilitation goals and requires attentive nursing and therapy that can adapt to individual progress. For long-term residents who want safety, routine, and dignity delivered by caregivers who know their preferences, Brookside can be a dependable option. Those seeking a resort-like atmosphere, modern rooms, or a bustling social calendar may find the environment disappointing, as the building’s age and ambience tend to feel dated and subdued rather than inviting.
On the other hand, families that place a premium on robust, predictable staffing and modern surroundings should consider alternatives. Recurrent reports of short-staffing, variable aide responsiveness, and inconsistent communication about care plans raise legitimate safety and reliability concerns. The physical plant compounds that risk: an aging building with maintenance gaps, odors in some areas, and rooms lacking climate controls such as air conditioning in hot weather. If a non-stop, highly transparent administration with clear, timely updates is non-negotiable, Brookside may fall short. Prospective residents who expect consistently bright, contemporary spaces and a high-energy daily program should compare Brookside with other local facilities before deciding.
Despite the drawbacks, Brookside demonstrates genuine strengths in rehabilitation when the right clinicians are on duty. Numerous families describe outstanding PT and OT results and caregivers who treat residents with genuine compassion and dignity. In several accounts, the nursing staff provides attentive, personal care, and some families highlight staff members who go above and beyond, creating a trustworthy thread in an otherwise challenging landscape. The rehab experience, when matched with engaged therapists and supportive aides, can translate into meaningful improvements in mobility and independence. Cleanliness in the facility and a sense of everyday care also emerge as positives in many visits, contributing to a foundation of safety and comfort for residents who respond well to a steady, hands-on approach.
Yet the negative threads are persistent enough to demand serious caution. A recurring chorus of reviews paints a picture of a dark, depressing atmosphere punctuated by limited opportunities to get outside and occasional odor issues. Under-staffing and uneven attitudes among some CNAs and nurses appear in multiple accounts, sometimes leading to delays in care or gaps in daily support. Maintenance concerns, old fixtures, run-down infrastructure, and climate-control problems, underscore the perception of an aging building that has not kept pace with resident expectations. Communication gaps and inconsistent information sharing with families also surface, leaving some worried about care plans and safety decisions. These patterns are not isolated anecdotes; they reflect systemic frustrations that color overall satisfaction.
With these dynamics in view, the decision calculus becomes clear. For families prioritizing rehab outcomes and a caregiving team that can rally around a plan, Brookside can deliver real value, provided ongoing advocacy, oversight, and timely follow-through from staff are part of the arrangement. The strongest praise tends to come from residents who experience consistent, compassionate interactions and clear progress in therapy. However, the facility’s enduring operational weaknesses, staff shortages, maintenance challenges, and a less uplifting day-to-day environment, can erode confidence over time and complicate long-term stays. Brookside offers legitimate clinical upside in rehab and dignified, caring treatment from many staff members, but it does not reliably deliver the steady reliability and contemporary comfort that some families expect from a preferred local option.
The practical path forward is concrete. Schedule a multi-visit tour with a focus on the rehab gym, dining areas, and patient rooms, and demand candid conversations with the rehab director and frontline supervisors about staffing plans and therapy scheduling. Request detailed daily routines, crisis-communication protocols, and a documented plan for addressing concerns as they arise. Inspect the living spaces for climate control, cleanliness, and maintenance responsiveness, and ask to meet residents who have recent, favorable rehab outcomes. Compare Brookside’s offerings against other nearby facilities that advertise stronger amenities or a more robust social calendar, ensuring the choice aligns with both rehab goals and the desired atmosphere. If rehab progress and a strongly engaged caregiving team are the priority, Brookside remains a viable option, but with clear expectations and a plan for vigilant oversight. If, instead, modern comforts and consistently cheerful day-to-day living are paramount, alternatives are worth pursuing with equal rigor.
81 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brookside Rehabilitation And Healthcare Center in Webster, MA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy haircuts and styling services, as well as cable or satellite TV in their private rooms for entertainment. Community operated transportation is provided for easy access to nearby locations, such as shopping centers or recreational areas.
For those who enjoy staying connected online, there is a computer center with Wi-Fi/high-speed internet availability. Meals are served in a well-appointed dining room with restaurant-style service, accommodating special dietary restrictions. Housekeeping services are provided to maintain cleanliness and orderliness.
Residents have access to various recreational facilities within the community, including a fitness room for exercise programs and wellness activities. There is also a gaming room for leisurely entertainment. Outdoor spaces like gardens provide opportunities for relaxation and strolls amidst beautiful surroundings. A small library offers books for reading pleasure.
To ensure convenience, move-in coordination assistance is available to help new residents settle into their fully furnished accommodations with private bathrooms and kitchenettes. Transportation arrangements can be made both non-medical purposes and transportation to doctors' appointments.
Care services at Brookside Rehabilitation And Healthcare Center include 24-hour call system and supervision to ensure safety day and night. Staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their prescribed medications correctly.
The community also offers specialized care such as diabetes diet management and mental wellness programs tailored to individual needs. Residents can participate in various activities organized by the staff, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
In terms of nearby amenities, there are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship all within close proximity of the community. Additionally, three hospitals are easily accessible should medical attention be required.
Overall, Brookside Rehabilitation And Healthcare Center provides a comfortable and engaging living environment for individuals seeking assisted living services in Webster, MA.
Brookside Rehabilitation And Healthcare Center is located at 11 Pontiac Avenue, Webster, MA 01570 in Worcester County, Massachusetts
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