Lanessa Extended Care in Webster, MA
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Information last verified:
751 School Street, Webster, MA 01570
For more information about senior living options: (844) 490-3973
Residents are extremely well taken care of here; the staff are phenomenal. The facility is very well kept and floors are nicely cleaned. The nursing staff is amazing and the housekeepers keep the facility well kept. The activities are excellent; residents love the programs, and Jennifer from activities is a favorite. The Recreation Department provides creative activities and live music, and the Lanessa Team makes high-quality care possible. Memory care residents are happy and enjoy the activities; Jennifer sends weekly photos of parties and Bingo, keeping families connected. The staff make residents feel safe, protected, and cared for; the unit manager Steven is calm and educated. Ambassador Krystal is the nicest lady here and is always very helpful.
The reviewer states the facility lacks compassion and provides poor quality care due to understaffing or negligence. One reviewer called it the worst place in the entire world. The facility is described as having no fall-risk protocols, no bed alarms, broken call buttons, and being short-staffed and inattentive. The reviewer claims residents are not fed or hydrated and that their health is not cared for. The environment is described as dirty with long wait times for assistance. Staffing is at bare minimum during holidays and call buttons are often unanswered. Directors or administrators allegedly do not return calls, leaving family members without information. A reviewer warns not to send loved ones to this facility. A nurse reports that medications, IV antibiotics, dressings, and showers are not provided due to short staffing.Lanessa Extended Care in Webster is best suited for families that place a premium on engaging programming and demonstrable rehabilitation potential, and for residents who respond well to a lively activities calendar. The facility earns consistently positive notes for memory-care engagement, with residents participating in live music, multicultural events, and a recreation program that keeps many residents busy and connected. The care environment is described as well kept, with attentive housekeeping and a nursing staff that earns praise from families grateful for competent hands on daily routines. For families seeking visible warmth, patient interaction, and programs designed to keep loved ones mentally and socially engaged, Lanessa delivers on those fronts.
At the same time, a subset of families should consider alternatives, particularly when safety and rapid responsiveness are non-negotiable. Several reviews point to core safety and oversight concerns, understaffing, delayed responses to call bells, broken equipment, and inadequate fall-prevention measures, that can translate into real risk for fall-prone or medically fragile residents. A number of voices allege neglect, missed treatments, and disconnects with administration, including difficult experiences around discharge planning and appeals. For families prioritizing consistently proactive clinical oversight, rigorous monitoring, and a frustration-free discharge or transfer process, Lanessa may not meet those standards.
The strongest positives center on people and programming. The nursing and housekeeping teams are repeatedly credited with high competence and care, contributing to clean environments, attentive daily routines, and a sense of safety for many residents. The activity and recreation teams stand out, with staff like Jennifer in activities and the recreation director delivering frequent, meaningful events and communications, sometimes even sending family updates with photos from activities. Rehab stories are particularly compelling: residents report meaningful progress in physical therapy, and the facility’s collaborative approach, nurses, therapists, and social supports working together, helps some residents regain mobility and strength. For families with loved ones who thrive on regular social contact and purposeful activity, Lanessa’s program can be transformative.
Those same positives, however, are weighed against several serious concerns that recur across reviews. Signals of understaffing, inconsistent responsiveness, and gaps in safety protocols challenge the overall reliability of care, especially for fall risks and high-acuity needs. Reports of delayed medications, missed tests, or insufficient monitoring for seriously ill or recovering patients create a sense that the basic expectation of timely, attentive care is not consistently met. Communication gaps, from administrators, case workers, or family liaisons, amplify the frustration, particularly when family members are navigating complex medical or discharge decisions. These factors do not cancel out the bright spots in activity and rehab, but they do dampen confidence for residents who require steady, proactive clinical governance and unambiguous accountability.
In deciding whether Lanessa fits the family’s needs, prospective residents should pursue concrete confirmations up front. Inquire about staffing models across shifts, especially on weekends and holidays; request specifics on fall-prevention protocols, bed alarm availability, and the process for addressing impaired mobility or urgent care needs. Seek transparency on medication management, daily routines, and how care plans are communicated to families, including the cadence of updates from nurses, therapists, and social workers. Insist on a direct point of contact for family questions, and ask to observe a care handoff or shadow a shift to gauge responsiveness. Finally, probe how memory-care programming is implemented day-to-day, and request recent resident outcomes related to therapy and engagement to gauge consistency.
The bottom line is practical and clear. Lanessa Extended Care can be an excellent match for families who prize vibrant activity, compassionate day-to-day care, and rehab-oriented progress. The same facility will disappoint families who demand unwavering safety protocols, flawless follow-through on medical needs, and consistently prompt administration communication. For those evaluating options, a detailed on-site tour, a candid discussion about staffing and safety mechanisms, and a review of recent family references will reveal whether Lanessa’s strengths align with the level of oversight and reliability that the situation requires. In the right circumstances, Lanessa offers meaningful quality of life and tangible rehab gains; in others, it warrants careful comparison with alternatives that prioritize safety and seamless clinical governance.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lanessa Extended Care in Webster, MA is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for residents. Our residents can enjoy the convenience of our beauty salon, where they can pamper themselves and maintain their personal style. They can also indulge in their favorite shows and movies with our cable or satellite TV service.
We understand the importance of staying connected and active within the community, which is why we offer community-operated transportation for outings and errands. Our computer center allows residents to stay connected with loved ones or pursue their personal interests online.
Meals are served in our elegant dining room with restaurant-style dining, where residents can savor delicious and nutritious meals prepared by our skilled staff. For those who prefer to cook their own meals, we provide kitchenette facilities in each apartment.
Our residents have access to various recreational areas within our community. They can exercise in our fitness room or unwind with friends in our gaming room. Our beautifully landscaped garden provides a serene outdoor space where residents can relax and enjoy nature.
At Lanessa Extended Care, we prioritize the well-being of our residents. Housekeeping services are provided to ensure that apartments are clean and tidy at all times. Move-in coordination is available to assist new residents with a smooth transition into their new home.
For added convenience, private bathrooms are included in each apartment. Residents can also make use of our small library or take advantage of the telephone and Wi-Fi/high-speed internet services.
Our compassionate staff is available around-the-clock through our 24-hour call system and supervision. We provide assistance with activities of daily living such as bathing, dressing, and transfers to ensure that residents' needs are met. Medication management is also offered for optimal health maintenance.
Mental wellness is highly valued at Lanessa Extended Care, which is why we offer a mental wellness program tailored to each resident's specific needs. We also accommodate special dietary restrictions, including diabetes diets, to promote overall health and wellness.
Our community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Residents can easily access these amenities and services with the assistance of our transportation arrangement.
Lanessa Extended Care is more than just a place to live; it is a vibrant community where residents can enjoy concierge services, participate in fitness programs, join planned day trips or resident-run activities, and engage in scheduled daily activities.
Lanessa Extended Care is located at 751 School Street, Webster, MA 01570 in Worcester County, Massachusetts
Lanessa Extended Care on seniors.fyi includes 7 photos including images showing landscaping, building, outdoors, interior, architecture, recreation room, entrance, outdoor, and more.
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