Lanessa Extended Care

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  • Interior

    A cozy waiting area featuring comfortable green chairs and tasteful artwork.

  • Outdoors

    A small church building with a simple entrance surrounded by greenery.

  • Building

    A single-story building with an adjacent parking lot and surrounding greenery under a clear blue sky.

  • Dining

    A cozy dining area featuring tables, chairs, and a piano, designed for community gatherings.

  • Landscaping

    A directional sign for Lanesha, indicating the way forward.

  • Kitchen

    A well-organized kitchen featuring wooden cabinets and essential appliances.

Lanessa Extended Care

751 School Street, Webster, MA 01570

For more information about senior living options: (844) 490-3973

3.4 from 27 reviews
5 stars
16
4 stars
0
3 stars
1
2 stars
0
1 stars
10

Skilled Nursing Facility

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    Overall Review of Lanessa Extended Care

    Pros

    • pro The grandmother was extremely well cared for and the staff were phenomenal.
    • pro The facility is very well kept and floors are clean.
    • pro The mother has received amazing care at Lanessa.
    • pro The nursing staff are amazing, and the housekeeping staff keep the facility well maintained.
    • pro The activities department offers excellent and frequent programs, with Jennifer from activities noted as a favorite.
    • pro The recreation department provides creative activities, live music, and recognition of multicultural events, and the Lanessa team delivers high-quality care despite limited resources.
    • pro The memory care resident is very happy and enjoys the activities and nursing staff; weekly photos are sent to families.
    • pro The rehab staff make patients feel safe, and the unit manager Steven is praised for being calm and knowledgeable.
    • pro Families are grateful for Lanessa's staff and the care provided.
    • pro A patient recovering in rehab regained walking with a walker thanks to the rehab staff.

    Cons

    • pro The reviews claim the facility lacks compassion and provides poor quality of care, attributing it to understaffing or negligence.
    • pro The facility is described as dirty and poorly maintained, with long wait times and staff not answering call buttons.
    • pro Fall-risk protocols are reportedly inadequate, with no bed alarms, no extra rails, and broken call buttons leading to injuries.
    • pro Residents are allegedly not fed or hydrated adequately, with claims of dehydration and nutritional neglect.
    • pro Medical care is said to be delayed or incomplete, including missed medications and delays in essential tests.
    • pro Communication with leadership is criticized, with administrators not returning calls or emails and concerns not being addressed.
    • pro Some reviewers label Lanessa as "the worst place in the entire world," urging others to avoid it.
    • pro Insurance appeals and related customer service are described as rude and unhelpful.

    Review

    Lanessa is described by many families as a place where care and community can shine. A number of reviews praise the facility for its cleanliness, well-kept spaces, and the steady, attentive presence of the nursing and house-keeping teams. The floors are regularly cleaned, and the overall environment feels cared-for and welcoming. In particular, families with loved ones in memory or rehabilitation units consistently note that the staff provide meaningful interaction, warmth, and a sense of safety. The facility's reputation for positive day-to-day experiences is reinforced by residents' families who highlight how often residents participate in activities and how much improvement they see in mood and engagement through regular programming.

    Activity programming stands out as a highlight for many. The recreation department is repeatedly described as creative and vibrant, offering live music, crafts, and events that celebrate multicultural occasions. A resident in memory care enjoys the activities and responds well to the consistent engagement. The activities team, including a director named Jennifer, is singled out for making social events and parties feel special, with photos sent to families when visits aren't possible. This outreach helps families feel connected to their loved ones and reassures them that residents are active and involved. Ambassadors and desk staff also appear in several reviews as dependable touchpoints who help families navigate daily questions and concerns.

    Staff who work directly with residents in rehabilitation and therapy receive extensive praise from people who have personally benefited from their care. A parent of a patient who has made remarkable progress in rehab credits the rehab team with enabling mobility and confidence - "a year ago, I was paralyzed from the waist down, today I am walking with a walker." This sentiment reflects a broader trust in Lanessa's rehabilitation program and its capacity to support meaningful recovery, with patients and their families expressing lasting gratitude for the therapists' expertise and ongoing encouragement.

    Despite the strong endorsements, the reviews also contain serious, cautionary experiences that cannot be ignored. Several accounts describe severe safety and care shortfalls, including reports of understaffing, lack of fall-prevention protocols, and delayed or missing assessments. One account describes a two-week stay during which the patient, a known fall risk, suffered a fall resulting in stitches and a broken vertebrae, with the TVs left unplugged and day-room activities seemingly unavailable despite posted schedules. The reviewer recounts a disturbing sequence: a patient crying for help to use the bathroom, complaints of pain when urinating, a delayed urine analysis, and a lack of timely or adequate response from nurses. The caregiver also notes an incorrectly fitted neck brace, comments from staff that were perceived as insensitive, and a general sense that the environment was not comforting. This account culminates in the patient's death and raises questions about the adequacy of monitoring and communication.

    Other negative voices focus on longer-term care and discharge issues. Multiple reviewers describe concerns about nutrition and hydration, insufficient communication with families, and difficulties obtaining timely responses from leadership. One reviewer talks about a family member who experienced repeated delays in calls back from administrators or directors, and another describes a painful struggle to secure appropriate medical follow-through and tests. The sentiment across these messages is that, when things go wrong - or when a loved one needs clear, proactive coordination - response times and accountability fall short, sometimes leaving families feeling unheard.

    Yet even within these challenging accounts, there are consistently noted examples of individuals who go above and beyond. Several names recur as beacons of helpfulness: Krystal, described as a compassionate ambassador; Donna at the front desk who responds to inquiries; Lori Roy and Meegan Bullock who assist families with care coordination; and April Blackwood-Mailloux who has been praised for exceptional support. Families speak of staff who make residents feel seen and cared for, painting a picture of Lanessa as a place where dedicated professionals can create meaningful moments - whether it's a nail-painting session for a resident, Zoom visits that keep families connected, or simply a nurse who takes time to explain a plan and reassure anxious relatives. Even reviewers who have concerns about systemic issues often acknowledge the personal warmth and kindness they encounter in day-to-day interactions.

    Taken together, the collection of experiences presents a nuanced portrait. Lanessa is praised for a clean, well-maintained environment, high-quality involvement in activities, and a rehabilitation program that can yield profound personal gains. The staff who connect with residents - whether through daily nursing care, memory-care engagement, or rehab therapy - are frequently described as compassionate, patient, and caring. At the same time, several reviews raise red flags about safety protocols, staffing levels, and communication gaps, with specific incidents that illustrate how quickly a situation can deteriorate without timely intervention. Families clearly want Lanessa to be a place of safety and dignity for their loved ones, and they recognize the moments when the team delivers that care as well as the critical need for continuous improvement where experiences fall short.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Worcester Regional (16 miles away) Worcester Regional (16 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Lanessa Extended Care in Webster, MA is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for residents. Our residents can enjoy the convenience of our beauty salon, where they can pamper themselves and maintain their personal style. They can also indulge in their favorite shows and movies with our cable or satellite TV service.

    We understand the importance of staying connected and active within the community, which is why we offer community-operated transportation for outings and errands. Our computer center allows residents to stay connected with loved ones or pursue their personal interests online.

    Meals are served in our elegant dining room with restaurant-style dining, where residents can savor delicious and nutritious meals prepared by our skilled staff. For those who prefer to cook their own meals, we provide kitchenette facilities in each apartment.

    Our residents have access to various recreational areas within our community. They can exercise in our fitness room or unwind with friends in our gaming room. Our beautifully landscaped garden provides a serene outdoor space where residents can relax and enjoy nature.

    At Lanessa Extended Care, we prioritize the well-being of our residents. Housekeeping services are provided to ensure that apartments are clean and tidy at all times. Move-in coordination is available to assist new residents with a smooth transition into their new home.

    For added convenience, private bathrooms are included in each apartment. Residents can also make use of our small library or take advantage of the telephone and Wi-Fi/high-speed internet services.

    Our compassionate staff is available around-the-clock through our 24-hour call system and supervision. We provide assistance with activities of daily living such as bathing, dressing, and transfers to ensure that residents' needs are met. Medication management is also offered for optimal health maintenance.

    Mental wellness is highly valued at Lanessa Extended Care, which is why we offer a mental wellness program tailored to each resident's specific needs. We also accommodate special dietary restrictions, including diabetes diets, to promote overall health and wellness.

    Our community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Residents can easily access these amenities and services with the assistance of our transportation arrangement.

    Lanessa Extended Care is more than just a place to live; it is a vibrant community where residents can enjoy concierge services, participate in fitness programs, join planned day trips or resident-run activities, and engage in scheduled daily activities.

    Nearby Places of Interest

    Cafes

    • Dippin Donuts (0.9 miles)

    Restaurants

    • McDonald's (1.4 miles)
    • Honey Dew Donuts (1.7 miles)
    • Burger King (1.8 miles)
    • Point Breeze (2.1 miles)
    • Samuel Slater's Restaurant (2.3 miles)
    • Yummy Restaurant (3 miles)
    • N & J Donuts (5.6 miles)

    Pharmacies

    • Rite Aid (1.5 miles)
    • Walgreens (1.6 miles)
    • CVS Pharmacy (1.7 miles)
    • CVS Pharmacy (7.8 miles)
    • Walgreens (8.4 miles)
    • CVS Pharmacy (8.4 miles)
    • CVS Pharmacy (8.7 miles)

    Physicians

    • Women's Health of Central Massachusetts (1.6 miles)
    • Fallon Clinic (1.6 miles)
    • South County Pediatrics (1.6 miles)
    • Grabias Medical Group PC (1.7 miles)
    • Reliant Medical Group (1.7 miles)
    • Webster Medical Center: Dr Kurland (3 miles)
    • Webster Medical Center (3 miles)

    Hospitals

    • Harrington HealthCare at Webster (1.6 miles)
    • Hubbard Regional Hospital (1.7 miles)
    • Hubbard Regional Hospital Outpatient Rehabilitation (3 miles)
    • Eleanor Slater Hospital (6.7 miles)
    • Harrington Cancer Center (8.8 miles)
    • Harrington HealthCare System (8.8 miles)
    • Womens Center at Harrington Hospital (8.8 miles)

    Places of Worship

    • St Anthonys Church (2.1 miles)
    • High Pointe Church (2.4 miles)
    • St Joseph R C Church (4.1 miles)
    • Charlton Federated Church (8 miles)
    • Meyer Thomas H Rev (8.5 miles)
    • Notre Dame Church (8.5 miles)
    • Methodist Church of Putnam (8.7 miles)

    Parks

    • Thompson Recreation Commission (4.1 miles)
    • Buffumville State Park (6.2 miles)
    • West Thompson Dam (6.4 miles)
    • Hauser Field & Playground (10.2 miles)

    Transportation

    • Woodstock Airport (8.8 miles)

    Frequently Asked Questions

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