Leo P La Chance Ctr For Rehab

Pros

• Kim and Sue resolved the billing issue quickly with a clear explanation of how it would be fixed.
• Kim is very helpful with appointments and thoroughly knowledgeable about the office operations.
• Kim is a wonderful person to deal with, and the Southcoast Swansea PT service is highly recommended.
• Olivia conducted a thorough and informative assessment, put the patient at ease, and clearly explained problems and recommended exercises.

Cons

• Appointments are never kept.
• They do not schedule appointments that fit the patient's schedule.
• The service is the worst ever.
• The evaluation took over an hour.
• The therapist seemed annoyed when the patient couldn't do everything requested because it caused more pain.
• The patient would transfer elsewhere if this behavior continues.

Review

The experiences shared about Southcoast Swansea this summer reveal a range of patient interactions, from standout support at the front desk and billing to thoughtful clinical assessment, and, in a few cases, concerns about scheduling and bedside manner. At the center of the positive stories is Kim, the PT receptionist, whose efficiency and warmth consistently left patients feeling well cared for as they navigated visits and administrative tasks. One reviewer specifically highlighted Kim's exceptional ability to handle appointments and every aspect of check-in and check-out with ease, noting that Kim "knows the in's and out's of the office" and is a pleasure to deal with. This patient also praised the coordination with Sue M in billing, recounting a billing issue where an overcharged co-pay was resolved quickly and with a complete, clear explanation of how the fix would be implemented. The overall sentiment was that Kim and Sue had everything under control and that their teamwork contributed to a hassle-free experience, with the reviewer expressing high praise for the combination of quick problem-solving, courtesy, and helpfulness. The message was unequivocal: the care and administrative support felt fast, considerate, and wonderful, and the reviewer left with a strong recommendation for others seeking physical therapy services at Southcoast Swansea.

In parallel to these positive administrative interactions, another reviewer singled out a clinician named Olivia who conducted an assessment. This individual described the assessment as thorough and informative, emphasizing that Olivia made them feel at ease throughout the process. The reviewer found Olivia to be competent and engaging, appreciating how clearly the therapist explained both the nature of the problems and the recommended exercises. The takeaway was that Olivia's approach helped the patient understand the plan moving forward and feel confident about the proposed course of treatment, which is exactly the kind of supportive clinical environment many patients value when starting a physical therapy program.

However, not every experience recounted was uniformly positive. A separate set of comments pointed to ongoing frustration with scheduling practices, suggesting that the clinic sometimes struggles to accommodate patients' time constraints. The reviewer wrote in a strongly critical tone that they felt the clinic "got lucky to have one star rates," implying persistent issues with appointment availability and reliability. The complaint emphasized that scheduling calls often fail to yield slots that align with the patient's schedule, describing the situation as "the worst ever." This type of feedback highlights a recurring pain point in any health practice: the gap between clinical excellence and the ability to match patients with convenient, timely appointments.

A different patient perspective focused on the initial evaluation experience. This reviewer indicated that their evaluation took more than an hour and noted that the clinician seemed annoyed when the patient couldn't perform all tasks due to pain. The sentiment suggested that the patient felt pressure or discomfort during the session, which could undermine the supportive vibe that many patients seek in therapy. The reviewer expressed a willingness to try another session, but with a conditional caveat: if the clinician's attitude remained the same, they would consider transferring to another provider or clinic. This perspective underscores the importance of balancing clinical rigor with empathetic patient handling and sensitivity to a patient's pain and limitations.

Taken together, these reviews paint a nuanced portrait of Southcoast Swansea. When everything aligns - competent clinicians, clear explanations, and smooth administrative support - the experience can be deeply positive. Kim's effectiveness as a front-desk liaison and Sue M's skill in resolving billing issues quickly appear to be standout strengths, contributing to a feeling of being well supported from the moment of check-in through the billing process. Olivia's thorough, reassuring assessment further reinforces the clinic's capacity to deliver clear, patient-centered care that helps people understand their problems and the exercises that can help them improve.

On the other hand, the clinic's performance is not uniformly praised, and the scheduling friction described by one reviewer cannot be ignored. The frustration with appointment availability and alignment with the patient's schedule suggests room for process improvements that could prevent letdowns before they affect a patient's overall experience. Similarly, the mixed feedback about an initial evaluation points to the delicate balance between demanding therapeutic tasks and patient comfort, especially for individuals experiencing pain. When a patient feels pressured or met with outward impatience, even a well-intentioned evaluation can leave them wary about continuing care.

Overall, the feedback indicates a clinic that has strong, highly regarded strengths in customer service and certain clinical interactions, particularly in administrative efficiency and clinician communication. Kim's proactive approach to managing appointments and check-ins, along with Sue M's reliable billing support, appears to be a critical positive driver for patient satisfaction. Olivia's ability to deliver a calm, informative assessment further enhances the clinic's appeal to those seeking clear guidance on their rehab journey. Yet, the experiences with scheduling reliability and the perceived demeanor during some evaluations suggest opportunities for growth. By addressing scheduling consistency and maintaining a patient-centered, compassionate approach during assessments, Southcoast Swansea could elevate even the strongest positive experiences to ensure every visit leaves patients feeling fully supported and confident in their care.

This part of Swansea, Massachusetts offers a variety of amenities and services that cater to seniors looking for convenience and comfort. In terms of dining options, there are familiar chains such as McDonald's and Sonic Drive-In, as well as local favorites like Blount Clam Shack and Tipsy Seagull. The proximity of various medical facilities, including physicians' offices and pharmacies, ensures easy access to healthcare services. Additionally, the presence of reputable hospitals like Charlton Memorial Hospital provides peace of mind in case of emergencies. For leisurely activities, the abundance of parks like Colt State Park and Roger Williams Park offer opportunities for outdoor relaxation and recreation. Lastly, cafes like Starbucks and Panera Bread provide cozy spaces for socializing or simply enjoying a cup of coffee. Overall, this area combines practicality with leisure, making it an attractive option for seniors looking to settle down in a bustling yet welcoming community.

Restaurants

• McDonald's (0.5 miles)
• Railway Cafe (1.9 miles)
• Sonic Drive-In (2.9 miles)
• Del's Lemonade & Refreshments (3.9 miles)
• Blount Clam Shack (4.1 miles)
• Tipsy Seagull (4.3 miles)
• Family Ties Restaurant (6.2 miles)

Physicians

• Angela Haliburda, DO (0.6 miles)
• Somerset-Swansea Medical Center (3.4 miles)
• Highland Obstetrics & Gynecology (4.5 miles)
• Plastic Surgery of Southern New England (4.7 miles)
• Center For Eye Health (4.7 miles)
• Psychiatric Care Counseling (4.8 miles)
• Prima Care (5 miles)

Pharmacies

• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.8 miles)
• Rite Aid (4.7 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (4.9 miles)
• Natures Medicines (5 miles)

Hospitals

• Charlton Memorial Hospital (4.6 miles)
• Andrew Sucov, MD - St Anne's Hospital (4.9 miles)
• Bradley Hospital (8.4 miles)
• Hasbro Children's Hospital (10.8 miles)
• Women and Infants Laboratory (10.9 miles)

Parks

• Colt State Park (5.9 miles)
• Freetown State Forrest (8.9 miles)
• Bold Point Park (9.9 miles)
• Waterman St Dog Park (10.1 miles)
• Blackstone Park (10.2 miles)
• Gano Park (10.3 miles)
• Roger Williams Park (10.4 miles)

Cafes

• Starbucks (6.4 miles)
• Panera Bread (6.9 miles)
• Borealis Coffee Roasters (7.8 miles)
• Coastal Roasters (8.8 miles)
• Seven Stars Bakery (9.4 miles)
• Starbucks (10.5 miles)
• West Shore Coffee Bar (10.6 miles)