West Revere Health Care Center in Revere, MA

Pros

• The staff were very pleasant and attentive to residents' needs.
• The experience was wonderful, with polite staff and a loved one who was happy there.
• The activities department keeps residents very busy and very happy, with Ana in activities turning the program around.
• The staff treats residents with respect and dignity.
• The rehab program has been good, teaching residents how to walk after knee replacement.
• The facility is clean and modern, and residents feel well cared for.
• The staff are accommodating and make residents feel at home.

Cons

• The facility is described as deceitful, with ownership that should be ashamed.
• From the moment of entry, it feels like an 1845 mental asylum rather than a modern establishment.
• The staff are extremely rude and show little regard for patients' well-being.
• A doctor's recommendation to hospitalize a relative was ignored by staff.
• The environment has deplorable conditions, including peeling paint, trash, and even wrong medications being given.
• The owner is accused of not paying vendors and being unresponsive to inquiries.
• Staff are often on cell phones, neglecting residents.
• It is strongly advised not to send loved ones here, especially for dementia care.

Review

West Revere Health Care Center in Revere, MA is best suited for families evaluating short-term rehabilitation and practical daily living options where the priority is access to therapy and social programs, and where there is an active willingness to oversee care and push for accountability. The facility shows real potential for residents who need knee- or mobility-focused rehab and appreciate a schedule that includes activities and structured therapy. For those who smoke, the on-site policy, when regulated by nursing staff, can be a meaningful convenience during recovery. This is not a place to seek pristine, hands-off long-term care; it is a setting where recoveries can occur, but only if families stay vigilant and engaged.

Those evaluating alternatives should consider a few red flags that recur across reviews. The most consistent warning is that the care experience can be erratic and, in some cases, distressing. Several reviewers describe rude or inattentive staff, limited bedside responsiveness, and a culture where complaints are difficult to escalate. The combination of inconsistent bedside care with reports of medication errors, unclean conditions, and problems with basic hygiene points to safety risks that families cannot ignore, especially for residents with higher care needs or cognitive impairment. For memory care or residents requiring highly reliable daily support, this facility often does not meet the standard families expect.

On the upside, there are clear pockets of quality that can tilt a stay toward a positive outcome when mediated by family involvement. In multiple accounts, the rehabilitative team - therapists and some nurses - delivered meaningful, effective care, with patients learning to walk again, regain independence, and receive tailored instruction. The activities department is repeatedly praised for uplifting programs and person-centered engagement; in at least one instance, a staff member named Ana is highlighted as having transformed the program. Where staff show up and stay attentive, residents report real gains in comfort, dignity, and mood, suggesting that the operational field is capable of delivering good care when properly supported.

The most troubling transcripts focus on conditions and management failures that undercut any potential gains. Reports describe overflowing trash, dirty rooms, visible pest-control concerns, and even instances of medication being incorrect or left within reach. Several observers cite staff on personal phones, delays in addressing basic needs, and a sense that complaints are not reliably resolved. These themes consistently raise questions about overall safety and regulatory compliance, which matter greatly for families weighing whether to anchor a loved one here for any length of time. The contrast between some calm, caring moments and these more alarming episodes creates a volatile experience that cannot be ignored.

In practical terms, families should enter a decision with a clear plan for verification and escalation. Visit at different times, including weekend periods when staff patterns may differ, to observe how bedside care actually unfolds. Request transparent answers about incident reports, med-management processes, and nurse-to-resident ratios. Speak directly with the activities staff about engagement levels and with rehab therapists about discharge planning and progression. If dementia or high-level supervision is anticipated, insist on seeing third-party assessments and current memory-care capabilities. Have a contingency plan - backup facilities, rapid transfer options, and a direct line for escalation if care does not meet stated standards.

Ultimately, West Revere Health Care Center is a facility to approach with disciplined courage. It can be a viable choice for short-term rehab aficionados who can relentlessly advocate for the resident and anyone nearby to monitor care, safety, and hygiene. For families prioritizing consistent empathy, spotless conditions, and reliable, disease-specific care, alternatives deserve serious consideration. The decision hinges on tolerance for variability and the capacity to drive improvements from day one; when pushed, the good staff and active rehab programs can shine, but the risk of neglect and management gaps remains a constant hurdle.

This area of Revere, Massachusetts offers a variety of amenities and services that may be appealing for seniors looking to relocate. There are several pharmacies nearby, making it convenient to access medication and healthcare supplies. In terms of dining options, there are a mix of casual eateries such as Kelly's Roast Beef and McDonald's, as well as more upscale choices like Liberty Bell Roast Beef and Seafood. The proximity to parks like Melrose Common and John M. Devir Park provides opportunities for outdoor recreation and relaxation. Additionally, there are medical facilities like North Suburban Orthopedic Associates within a reasonable distance for any healthcare needs. Public transportation is easily accessible with Wellington Station and Sullivan Square Station nearby. Overall, this area offers a blend of convenience, entertainment, and healthcare resources suitable for seniors looking to settle in Revere.

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)

Restaurants

• Kelly's Roast Beef (2 miles)
• Hooters (2 miles)
• Soc's Icecream (2.5 miles)
• Liberty Bell Roast Beef and Seafood (2.9 miles)
• Kelly's Roast Beef (3 miles)
• McDonald's (3 miles)
• McDonald's (3.2 miles)

Parks

• Melrose Common (2.2 miles)
• John M. Devir Park (3.7 miles)
• Medford St Dog Park (4.6 miles)
• Sheepfold, Middlesex Fells Reservation (4.7 miles)
• LoPresti Park (4.9 miles)
• Piers Park (5.2 miles)
• Tufts Park (5.3 miles)

Physicians

• North Suburban Orthopedic Associates (2.7 miles)
• Eye Center of the North Shore (5.8 miles)
• Harvard Vanguard Medical Associates (6.1 miles)

Places of Worship

• The Church of Jesus Christ of Latter-day Saints (3.7 miles)
• Lynn Spanish Branch Latter-day Saints (3.7 miles)
• First Church Nursery School (5.6 miles)

Transportation

• Wellington Station (4 miles)
• Assembly Station (4.4 miles)
• AirFrance Graf Lounge (4.7 miles)
• Terminal E (4.8 miles)
• Sullivan Square Station (4.8 miles)
• The Lounge (4.9 miles)
• Unified Rental Car Center (4.9 miles)

Theaters

• AMC Assembly Row 12 (4.4 miles)
• Kendall Square Cinema (6.1 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (5.9 miles)
• Ogawa Coffee (6 miles)
• Forge Baking Company (6.1 miles)

Hospitals

• Spaulding Rehabilitation Hospital (4.4 miles)