Saugus Rehab And Nursing

Pros

• The facility is clean and the staff are friendly.
• Management has been very responsive to concerns.
• The grounds of the facility are well-kept and easily accessible.
• Common areas are well-maintained and foster socialization among residents.
• Staff demonstrated caring interactions with residents and were patient in difficult situations.
• The facility organizes events like bingo, movies, and arts and crafts for resident engagement.
• There were instances of the staff advocating for residents' needs and encouraging their success after leaving the facility.

Cons

• The facility exhibited a lack of communication, resulting in family members feeling uninformed about their loved ones' care plans.
• Staff members were reported to be disrespectful and untrained, particularly in handling residents with memory care needs.
• There were complaints about inadequate medication management and delays in starting rehabilitation.
• Residents experienced poor treatment, including improper handling during transfers that resulted in injury.
• The quality of food provided was consistently described as horrid and insufficient.
• Overall care was deemed minimal and lacking compassion, leading to distress among residents and their families.

Review

Saugus Care and Rehabilitation Center has elicited a wide range of feedback from families with loved ones in its care, reflecting both positive experiences and alarming concerns. One reviewer appreciated the cleanliness of the facility and described the staff as friendly, highlighting a responsive management team. This individual noted that their mother appeared to be happy, which ultimately was their primary concern. Such sentiments, however, starkly contrast with numerous negative experiences shared by others who have had relatives cared for at Saugus.

The discontent expressed by several reviewers paints a troubling picture regarding communication and patient care standards at Saugus. One family member lamented that despite their father's ten-day stay, they did not receive any proactive updates about his rehabilitation plan from nursing staff or therapists. The absence of contact combined with serious allegations of mishandling raised severe concerns for this family member. Upon transferring to another facility, it was discovered that the father had suffered a fractured wrist while under care at Saugus—an injury he attributed to inappropriate handling during transfers. Such incidents underscore a potential lack of training among staff members when caring for elderly patients.

Further troubling accounts emerged regarding the treatment of patients with memory care needs such as dementia. A visiting contract physician reportedly informed one family member that their relative did not belong in that facility due to inadequate support for individuals with cognitive impairments. A notable example included an untrained staff member who reportedly failed to assist the patient adequately and even addressed them in a demeaning manner when their excitement became overwhelming during conversations with family members. Additionally, unexplained bruising on the patient's feet added to worries about the quality of care being provided.

Concerns over medication management were prevalent as well, with one reviewer sharing their distress over delays in receiving prescribed medications following surgery—waiting 14 days before starting rehabilitation therapy. The reviewer expressed frustration over medications being mixed up or administered incorrectly by nursing staff, contributing to an overall atmosphere where respect and professionalism seemed notably absent. Many commenters felt compelled to warn future visitors against entrusting their loved ones to Saugus Care due to these glaring issues.

Food quality consistently received negative comments throughout multiple reviews; residents often faced insufficient meals which many described as tasteless or poorly prepared. This aspect can greatly affect overall resident satisfaction and well-being within any care facility—creating an environment lacking not just in nutrition but also in comfort and respect for individuals needing assistance at vulnerable stages of life.

In contrast to these troubling criticisms stood some positive observations; one visitor reported seeing genuine efforts from certain staff members who engaged residents in social activities such as bingo and arts and crafts projects—a testament perhaps to some dedicated individuals working within Saugus despite systemic issues present elsewhere in the establishment. The facility’s grounds were commented upon positively; maintained common areas appeared inviting enough that residents could socialize comfortably—and these moments undoubtedly contribute positively amidst so many concerning practices mentioned.

Ultimately, while there are commendable aspects observed by a few reviewers regarding responsiveness from management and organized resident activities at Saugus Care and Rehabilitation Center, persistent complaints centered around poor communication, inadequate training among staff particularly dealing with vulnerable populations like dementia patients, questionable handling leading to injuries, subpar food choices offered without regard for dietary needs make it difficult for concerned families considering placing loved ones there to feel reassured about their choices moving forward.

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)

Restaurants

• McDonald's (1.7 miles)
• McDonald's (1.8 miles)
• Kelly's Roast Beef (1.9 miles)
• Hooters (2 miles)
• Kelly's Roast Beef (2.6 miles)
• McDonald's (2.7 miles)
• Soc's Icecream (2.8 miles)

Places of Worship

• The Church of Jesus Christ of Latter-day Saints (2.3 miles)
• Lynn Spanish Branch Latter-day Saints (2.3 miles)
• First Church Nursery School (4.2 miles)

Parks

• Melrose Common (3 miles)
• John M. Devir Park (5 miles)
• Middlesex Fells Reservation (5.5 miles)
• Sheepfold, Middlesex Fells Reservation (5.7 miles)
• Medford St Dog Park (5.9 miles)
• LoPresti Park (6 miles)
• Piers Park (6.2 miles)

Physicians

• North Suburban Orthopedic Associates (3.5 miles)
• Eye Center of the North Shore (4.5 miles)
• Microsurgical Eye Consultants (5.6 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (6.4 miles)
• Lahey Clinic Peabody (6.5 miles)
• Sports Medicine North (6.6 miles)

Cafes

• Panera Bread (5.2 miles)
• Starbucks (5.8 miles)
• Starbucks (6.4 miles)
• Perfecto's Caffe (6.6 miles)

Transportation

• Wellington Station (5.4 miles)
• AirFrance Graf Lounge (5.6 miles)
• Terminal E (5.7 miles)
• The Lounge (5.7 miles)
• Assembly Station (5.8 miles)
• Terminal C (5.8 miles)
• Unified Rental Car Center (5.9 miles)

Hospitals

• Spaulding Rehabilitation Hospital (5.6 miles)
• Childrens Hospital Peabody (5.7 miles)

Theaters

• AMC Assembly Row 12 (5.8 miles)