Rehabilitation & Nursing Center At Everett

Pros

• The administrator, Ben, is outstanding.
• The staff have been attentive and caring.
• The room is spacious and well done.
• The facility provides the best care and customer service.
• The grandparents love it there.
• The customer service was outstanding.
• The living space is good and loved by the resident.
• The facility goes above and beyond in providing services.
• The nursing care is great with no issues encountered.
• The facility has improved tremendously with updated units and a new atmosphere.

Cons

• The visiting hours for the facility are limited and appointments are difficult to secure, which is deemed unacceptable.
• The rooms in the facility are overcrowded with 3 people sharing a room and facing issues such as fighting over the sound of a TV and limited storage space.
• There is a communication barrier due to staff members who do not speak English fluently, leading to misunderstandings and frustration.
• Medications are sometimes not ordered on time, resulting in patients going without medication for several days.
• The kitchen staff does not adhere to dietary restrictions, giving extra food that is prohibited and causing confusion.
• The overall condition and cleanliness of the facility is described as disgusting, with instances of theft, lack of supervision leading to choking incidents, clients on the floor smelling of feces and urine, and being understaffed.
• One particular incident highlights a resident's discomfort during personal care being provided by a male aide but no action taken by staff to address the situation or check on the resident's welfare.
• There is dissatisfaction with how end-of-life care was handled for a resident, with family wishes ignored and negative assumptions made about family members.

Review

When it comes to the care and facilities at this particular establishment, the general consensus seems to be positive. The administrator, Ben, is praised for his outstanding work, with families expressing their happiness and satisfaction. The attentive and caring staff receive commendations as well, with loved ones appreciating their dedication in providing excellent care for their relatives.

Despite the limitations caused by the ongoing pandemic that restricts visitation, families have managed to maintain regular contact with their loved ones through daily conversations. While physical visits are eagerly awaited, hearing about the enjoyable activities provided by the facility gives them something to look forward to.

Another reviewer expresses gratitude towards the facility's exceptional care for both of their grandparents. They speak highly of the customer service received, noting that any confusion or requests are promptly addressed. Their grandparents also express contentment with their living arrangements at the facility, further reinforcing their positive experience.

However, there are some criticisms raised in a couple of reviews. One attendee voices frustration over limited visiting hours due to COVID-19 restrictions. They express dissatisfaction at having to wait two weeks for a short visit with their father and deem this unacceptable.

Another reviewer points out overcrowded rooms shared by three individuals who often contend for control over shared amenities like televisions and dressers. They also express concern about laundry services not returning items promptly and emphasize the importance of staff members understanding English fluently. In addition, they criticize delayed medication orders and misinterpretations of dietary restrictions in the kitchen.

Perhaps one of the most severe critiques comes from a relative who shares alarming incidents they witnessed while visiting. They describe neglectful behavior towards residents, under-staffing issues, theft of personal belongings like wallets, lack of supervision leading to choking incidents during meals, unsanitary conditions with individuals smelling of urine and feces on the floor, disregard for safety guidelines, rude treatment towards family members by staff members, and an unsettling incident involving a vulnerable resident's distressing experience with a male caregiver. This reviewer strongly advocates for the facility's closure.

Contrary to this scathing review, another visitor reports a significant improvement in the facility. They observe ongoing construction, contributing to an updated and appealing environment. Residents appear happier, and the nursing care has been satisfactory without encountering any problems. The reviewer's aunt enjoys participating in daily activities, solidifying their positive opinion of the care provided by the staff.

Lastly, one individual recounts their mixed experiences when it comes to visits. Initially, they found everyone to be friendly and attentive towards their aunt's needs. However, subsequent visits were not as positive, with a decline in staff morale evident through a lack of enthusiasm and cleanliness concerns in some parts of the facility.

In conclusion, while there are various opinions about this particular facility, it is clear that positive experiences exist alongside criticisms. The overall consensus leans towards appreciation for the administrator and caring staff who strive to provide excellent care for residents. However, there are valid concerns regarding visiting limitations during the pandemic, overcrowded rooms, communication barriers with staff members who do not speak fluent English, medication management issues, misinterpretations of dietary restrictions in the kitchen, and allegations of neglectful behavior towards residents.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Bone Up Brewing Company (1.7 miles)
• Night Shift Brewing (1.8 miles)
• Kelly's Roast Beef (2.4 miles)
• J.P. Licks (2.6 miles)
• Kelly's Roast Beef (2.6 miles)
• Earls Kitchen + Bar (2.7 miles)
• Kelley Square Pub (2.7 miles)

Transportation

• Wellington Station (2.4 miles)
• Assembly Station (2.7 miles)
• Sullivan Square Station (2.9 miles)
• AirFrance Graf Lounge (3.2 miles)
• Terminal E (3.2 miles)
• Unified Rental Car Center (3.2 miles)
• The Lounge (3.4 miles)

Parks

• John M. Devir Park (2.6 miles)
• Medford St Dog Park (2.7 miles)
• Melrose Common (3 miles)
• LoPresti Park (3.1 miles)
• Piers Park (3.4 miles)
• Christopher Columbus Waterfront Park (3.8 miles)
• Tufts Park (3.9 miles)

Hospitals

• Spaulding Rehabilitation Hospital (2.6 miles)

Theaters

• AMC Assembly Row 12 (2.7 miles)
• Kendall Square Cinema (4.3 miles)
• AMC Loews Boston Common 19 (4.5 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (4.1 miles)
• Ogawa Coffee (4.2 miles)
• Caffe Nero (4.3 miles)
• Phin Coffee House (4.4 miles)
• Forge Baking Company (4.4 miles)

Physicians

• North Suburban Orthopedic Associates (3.4 miles)