Visiting Angels - Chelsea, MA

Pros

• LISA T. is absolutely amazing, a caring, respectful, and reliable aide who treats clients' loved ones as her own.
• Lydia, the HR manager, treats staff with respect and dignity.
• The company is highly recommended by employees as a great place to work.
• Jamie visits weekly to clean and provide companionship, and she is caring and attentive to health.
• Jamie is a very valuable employee at Visiting Angels.
• There is strong admiration for Visiting Angels' passion for senior care and its alternatives to traditional care.
• Stacy is an excellent caregiver.
• The staff at Visiting Angels are excellent people.
• Visiting Angels' team is outstanding, with caregivers who are incredibly kind.
• The Chelsea branch is extremely helpful and responsive, with Suzie being caring, gentle, and like family.
• Visiting Angels tailors services to meet a loved one's specific needs.
• The company provides prompt, high-quality care and is highly recommended for caring for loved ones.

Cons

• A reviewer described Visiting Angels as very unprofessional and a complete nightmare.

Review

LISA T.. stands out in the many accounts of Visiting Angels for her exceptional care. Described as absolutely amazing, she is praised as a truly caring, respectful, and reliable aide who treats the client's mom as if she were her own. That level of dedication isn't a lone voice here - across several reviews, families emphasize the warmth, attentiveness, and steadfast dependability of the aides, with LISA T.. serving as a memorable example of the high standard they've come to expect from the service.

Several voices speak from inside the organization as well, reflecting a culture that many would call the best they've experienced in their professional careers. One reviewer who's currently employed by the company says this is the best company they've ever worked for, highlighting how the HR manager Lydia treats people with respect and dignity. They recount an orientation that went well and feel encouraged to recommend the company to any Home Health Aide seeking a supportive and reputable place to work. The overall tone from this perspective is one of gratitude for a workplace that values its staff and their contribution to high-quality care.

Amid the praise, there is also a candid note of a negative experience: "Very unprofessional a complete nightmare." This stand-alone remark reminds readers that, as with any service, experiences can vary. The overall collection of reviews, however, leans heavily positive, underscoring a broad consensus about the dedication of the staff, the responsiveness of the offices, and the meaningful impact of the in-home care provided.

The human connections extend beyond one caregiver to a broader pattern of companionship and reliability. One client thanks Visiting Angels for Jamie, who visits every Thursday to clean and keep her company; living alone, she looks forward to Jamie's visits, noting that Jamie is caring and genuinely concerned about her health. She even awards Jamie 10+ Stars and offers heartfelt gratitude to the agency for Jamie's role in her life, reflecting a common thread of deep personal appreciation for the caregivers who bring companionship as well as practical care.

Several testimonials emphasize the professionalism and warmth of a variety of caregivers. There are mentions of a caregiver named Stacy who is described as excellent, and a general sentiment that the team consists of "exelent people" - misspellings aside, a clear recognition of the capable, kind staff. One reviewer describes the worker as "off the charts" and "super nice and incredible," while another simply notes affection for the person who comes to help with daily needs. Across these notes, the consistent themes are kindness, respect, and a genuine interest in the well-being of the clients.

The Chelsea branch emerges as a particularly important touchpoint for families seeking care. They describe the branch as extremely helpful, with staff who are responsive to needs and caregivers who quickly become part of the family. Suzie, one caregiver, is singled out for being caring and gentle with the mother, and the branch is praised for its accommodating approach and excellent overall service. The writer's confidence in Visiting Angels grows from these interactions, leading to a strong recommendation for any family seeking a caregiver.

Beyond individual anecdotes, several narratives emphasize the company's promptness, reliability, and ability to provide care when needed most. One family recounts calling the agency during a time of immediate need for a neighbor and being impressed by the prompt, high-quality care delivered quickly. That experience reinforces a common sentiment across the reviews: Visiting Angels is a resource families can count on when they must balance care for loved ones with other responsibilities and emergencies.

A recurring motif is the sense that Visiting Angels is more than a service - it's a partner in family caregiving. One moving story describes how the agency supported a friend's family through the illness and eventual passing of a parent, with care, updates, and even photos and videos from caregivers who felt like part of the family. The narrative highlights candid moments of support, including daily updates and a consistent, empathetic presence from the Visiting Angels team, led by dedicated people such as Buteau and the Chelsea staff.

Finally, several reviewers stress the flexibility and customization of the care plan. Whether it's arranging companion services, tailoring the schedule to fit mom's needs, or selecting a level of support that aligns with the family's goals, the testimonials consistently reflect a service that listens carefully and acts with care. One reviewer notes that Visiting Angels tailored their services specifically to mom's needs, marking the arrangement as a clear "deal for all." In short, these stories collectively celebrate a company that many families feel lucky to have supporting their loved ones, offering dependable help, compassionate companionship, and a culture that values both clients and their caregivers.

This part of Chelsea, Massachusetts, offers a variety of amenities and services that may appeal to seniors looking for a vibrant and convenient community. With multiple pharmacies, hospitals, and transportation options within close proximity, residents can easily access healthcare services and get around town. The area also boasts several restaurants, cafes, and theaters for entertainment and dining options. Additionally, there are several parks nearby for outdoor recreation opportunities. Overall, this neighborhood provides a mix of convenience and leisure activities that may be attractive to seniors seeking a well-rounded living environment.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Kelley Square Pub (1.5 miles)
• McDonald's (1.6 miles)
• Bone Up Brewing Company (1.7 miles)
• Night Shift Brewing (1.8 miles)
• ReelHouse (1.9 miles)
• Yakitori Totto (2.2 miles)
• J.P. Licks (2.3 miles)

Hospitals

• Spaulding Rehabilitation Hospital (1.5 miles)
• Labor And Delivery at Tufts (3.6 miles)

Parks

• Medford St Dog Park (1.8 miles)
• LoPresti Park (1.9 miles)
• Piers Park (2.2 miles)
• Christopher Columbus Waterfront Park (2.6 miles)
• John M. Devir Park (2.9 miles)
• Fan Pier Park (3.1 miles)
• Summer Street Dog Park (3.4 miles)

Transportation

• Unified Rental Car Center (2 miles)
• Terminal E (2.1 miles)
• AirFrance Graf Lounge (2.1 miles)
• Wellington Station (2.1 miles)
• Assembly Station (2.2 miles)
• Sullivan Square Station (2.2 miles)
• The Lounge (2.3 miles)

Theaters

• AMC Assembly Row 12 (2.3 miles)
• AMC Loews Boston Common 19 (3.4 miles)
• Kendall Square Cinema (3.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3 miles)
• Ogawa Coffee (3 miles)
• Caffe Nero (3.2 miles)
• Phin Coffee House (3.2 miles)
• Tatte Bakery & Cafe (3.5 miles)
• Tatte Bakery & Cafe (3.7 miles)