Springside Rehabilitation And Skilled Care Center
Save255 Lebanon Avenue, Pittsfield, MA 01201
For more information about senior living options: (844) 490-3973
Springside is a facility that draws a wide range of experiences from the families and individuals who pass through its doors. For some residents and their loved ones, it has provided compassionate, attentive care that makes a difficult transition possible and even comforting at times. For others, the same walls have held frustrations, miscommunications, and concerns that linger long after the immediate crisis has passed. The stories touch on every aspect of long-term care: medical and rehabilitative services, day-to-day support, housekeeping and environment, billing and accounting, and the emotional weight of saying goodbye to a loved one.
One reviewer begins with a near-evangelical endorsement: since arriving from the hospital in October, Springside "accepted me and planned out my treatment with my doctors." The writer emphasizes that the staff - spanning admission through nursing, physical therapy, and CNAs - has been instrumental in enabling daily living and recovery "day by day." The care is described as outstanding across the board, with praise for the cleanliness, safety of the environment provided by housekeeping and maintenance, and the quality of food. The overall tone is one of gratitude for a facility that, in this account, delivered "Five Star" level care and support, with a strong endorsement to others who need similar help.
Yet alongside those positive experiences, other family members recount a troubling sequence tied to a different resident's stay. The reviewer's father, who died at age 95 on February 4, 2023, was transferred to Springside after multiple COVID outbreaks in a prior facility. In the short time he was at Springside, the reviewer alleges that several valuable items disappeared under the facility's watch: two hearing aids worth more than $2,500, brand-new clothing purchased by his life partner, and other items such as an electric shaver. The loss of those items - especially given the father's age and reliance on hearing devices - was not only financially painful but emotionally jarring, affecting his last days by depriving him of the ability to hear the family.
Compounding the distress was a billing dispute that stretched far beyond the death of the resident. The reviewer kept the father's account open for a time to monitor postmortem billing but ultimately closed it, noting there was no estate and no one authorized to pay on his behalf. Springside allegedly began sending two bills to the reviewer, who was not in the same name as the deceased resident and who had no contractual obligation to pay. The reviewer cites guidance from the Consumer Financial Protection Bureau indicating that a non?contracting party does not owe the debt. The repeated contact - by mail and phone - continued for months, despite the reviewer's clear statement of not owing the bills. The message is blunt: this is not acceptable, and the reviewer threatened to report the matter to CFPB if it persisted.
In a stark update from February 2025, the grievances around the billing persisted. The reviewer notes that, despite the passing of their father two years earlier, the same bill continues to arrive every month. The situation has become so persistent that the reviewer suggests Springside should resolve the item by addressing the loss of the hearing aids and other missing belongings before seeking payment from the reviewer. The ongoing correspondence is described as a source of ongoing frustration and anger, underscoring how a single issue can sour an otherwise difficult period for a grieving family.
There are also firsthand accounts of the impact Springside had on end-of-life moments. The reviewer, reflecting on that final day's silence and inability to communicate due to the missing hearing aids, laments the time lost with his father and partner. The sense of loss is palpable, and the critique shifts from financial disputes to the human cost of care. The reviewer acknowledges that not all experiences were negative within the same organization, and in particular mentions the life partner's and family member's observations that, despite the tragedy, some other family interactions with Springside were more positive.
Other relatives provide a more mixed picture, with praise in some areas and disappointment in others. One account highlights an aunt who "has been taken very good care of" at Springside, with regular communication that provides peace of mind to those who can't be present daily. In contrast, a sister's experience is described as less favorable: only three and a half days into a stay, medications and medical equipment were not ready when she arrived, and there were attempts to move her to a different room due to ongoing tensions with a roommate. The reviewer isn't shy about saying they would not recommend the facility based on that experience, underscoring the variability in care and coordination within the same building.
Despite these criticisms, there are numerous affirmations of the staff's dedication across multiple stories. Another family member thanks Springside for taking care of a grandmother, acknowledging the emotional difficulty of leaving but recognizing the care she received as positive. The facility is repeatedly lauded for its admissions process and for the social work team, with particular mentions of Denise in admissions and Vanessa in social work, who are praised for their responsiveness and caring approach. A recurring refrain in these comments is appreciation for staff who are described as five-star angels, whose patience and kindness make a meaningful difference in families' lives.
The stories also show Springside in a broader, more hopeful light. For residents with advanced dementia who required placement after hospitalization, Springside is described as stepping up to offer a place, with ongoing communication and collaboration among admissions, administration, and nursing. Some reviewers recount a transition that went smoothly, with staff who spoke with kindness and treated residents with patience and respect. The activities program is frequently mentioned as engaging and enjoyable, providing social connections and a sense of community that supports rehabilitation goals and helps residents feel at home again.
Finally, several notes reveal a sense of pride in Springside's ability to manage infectious disease risk, particularly COVID-19, at least during the times described. One long-term resident's family lauds the facility for keeping the virus at bay "for the most part," with only a few quarantines - an achievement that carries weight in narratives about safety and stability in any long-term care setting. The collection of testimonials culminates in expressions of gratitude and holiday goodwill, including a Thanksgiving greeting to the staff from one grateful family member.
Taken together, these accounts paint a complex portrait of Springside. For some, it is a beacon of high-quality care, attentive staff, and a safe, clean environment that supports recovery, rehab, and daily living. For others, it is a place where miscommunications, lost belongings, and billing disputes have left lasting distress. The recurring themes - exceptional bedside and clinical care in many cases, combined with serious concerns about item loss, posthumous billing, and communication breakdowns - suggest that the facility's strengths are real and substantial, but there is also clear room for improvement in how it handles property accountability, family communications, and post-death financial matters. In the end, Springside appears to deliver deeply positive experiences for many residents and families, while simultaneously requiring ongoing attention to the gaps that some families have faced.
Springside Rehabilitation And Skilled Care Center, located in Pittsfield, MA, is an assisted living community that provides comprehensive care and a range of amenities for its residents. The facility boasts a number of features to enhance the comfort and convenience of its residents.
The community offers a beauty salon on-site, allowing residents to easily access hair and beauty services. There is also cable or satellite TV available in each room, ensuring that residents can enjoy their favorite shows and entertainment at their leisure. Community-operated transportation is provided, making it simple for residents to attend appointments or outings.
For those who wish to stay connected digitally, Springside Rehabilitation And Skilled Care Center offers a computer center and Wi-Fi/high-speed internet access. This allows residents to maintain contact with loved ones or engage in online activities as desired. Additionally, housekeeping services are provided to ensure that common areas and individual rooms remain clean and neat.
The dining experience at Springside Rehabilitation And Skilled Care Center is designed to be restaurant-style, providing residents with delicious meals prepared on-site. Special dietary restrictions can be accommodated to meet the unique needs of each resident. For those who prefer more casual dining options, there are four cafes and 24 restaurants conveniently located nearby.
Residents have access to various recreational spaces within the community. A fitness room is available for those who wish to maintain an active lifestyle. Gaming rooms offer opportunities for friendly competition and social interaction. There is also a small library on-site for book lovers.
Transportation arrangement services are available for both non-medical needs as well as doctor's appointments. Move-in coordination services help facilitate a smooth transition for new residents. Outdoor spaces allow residents to enjoy fresh air and nature.
Care services provided include assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures that medications are taken timely and correctly. Special attention is given to individuals with diabetes through specialized diets. Mental wellness programs are in place to support residents' emotional and psychological well-being.
Springside Rehabilitation And Skilled Care Center also offers a range of engaging activities for residents to choose from. Concierge services are available to assist with planning day trips and resident-run activities allow individuals to actively participate in community life. Scheduled daily activities provide structure and opportunities for enjoyment.
The convenient location of Springside Rehabilitation And Skilled Care Center ensures that essential facilities are within close proximity. There are four parks nearby, providing green spaces for relaxation or outdoor activities. Eight pharmacies, 48 physicians, and six hospitals are conveniently located for residents' healthcare needs. Additionally, two places of worship are nearby, catering to the spiritual needs of residents.
Overall, Springside Rehabilitation And Skilled Care Center offers a comfortable and supportive assisted living community where residents can enjoy a wealth of amenities and receive personalized care in an inviting environment.
Springside Rehabilitation And Skilled Care Center is located at 255 Lebanon Avenue, Pittsfield, MA 01201 in Berkshire County, Massachusetts
Springside Rehabilitation And Skilled Care Center on seniors.fyi includes 21 photos including images showing interior, caregiver, nursing home, kitchen, rehabilitation, dining, wheelchair, windows, and more.
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